“I have been using The Perfume Shop in Exeter for almost 5 years, and I’ve always had a great experience. Liby has always understood my taste and preferences really well. Recently, I met Danny and Riy... もっと見る
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所在地
所在地を変更3 Guildhall Shopping Centre, EX4 3HP EXETER, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Libby and Jake were both really welcoming and friendly from the moment I walked into the shop to leaving with some lovely perfumes. They were really informative on the scents I was interested in. I wo... もっと見る
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Incredible experience. I received perfect service, from a lad named Jake. Never have I received such good customer service. Jake was polite, attentive and helpful. He was with me for a good 45 minutes... もっと見る
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I always get served by the same gentleman, he's always so helpful and knowledgeable and is super helpful His recommendations have always been perfect for gifts for friends and family Super friend... もっと見る
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企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
3 Guildhall Shopping Centre, EX4 3HP, EXETER, 英国
4.7
優良
91件のレビュー
顧客にレビューを依頼しています
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Rude service
I came into the Exeter store on Saturday the 1st of march and I was approached by a blonde girl I think her name was liv or lib, she was very rude and made me feel very uncomfortable and unwanted in the store, I struggle bad with my anxiety and being made to feel this way is very unpleasant. I would really consider who you employ. I won’t be shopping here again.
2025年3月1日
自発的なレビュー
The Perfume Shop - Exeter 224 からの回答
We are truly sorry to hear about your experience in our Exeter store. We value all our customers and strive to provide a welcoming and comfortable environment for everyone. We will take your feedback seriously and use it to improve our customer service. We understand that feeling uncomfortable and unwanted can be particularly challenging when dealing with anxiety. We appreciate you bringing this to our attention and we will address it with our team.
Kind regards,
Sharain
The delivery is great and the perfume…
The delivery is great and the perfume is sooo authentic. I like its smell very much.
2025年2月13日
The Perfume Shop - Exeter 224 からの回答
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Amazing customer service - Thank you Jake
Came into the store to maybe buy a perfume, I was immediately greeted by a the colleague Jake who gave me great customer service. He took me through some amazing recommendations for what summer fragrances to buy and it led me to purchasing one from the store. Additionally, the lady behind the counter (sorry I didn’t catch your name) was brilliant with bagging up my fragrance and offering a small discount and little extras with my purchase. I was only in Exeter as part of my holiday but if I was to revisit and wanted to purchase a perfume then I would most definitely return to the store. (P.S. Please extend Jake’s contract as he preformed an amazing job at customer service and he acts as a great example of what quality customer service looks like)
2025年2月19日
自発的なレビュー
The Perfume Shop - Exeter 224 からの回答
Hey,
Thank you for your 5* review! We're so happy to hear you had a great experience with us. Your support means a lot, and we look forward to hearing from you again soon!
Kind regards,
Sharain, The Perfume Shop Team
Perfect Customer Service
I completely brought the wrong perfume for my wife at Christmas. I contacted Danny at the Exeter branch and he was amazing. We returned the perfume and we even received a refund.
Fantastic customer service.
2025年1月11日
自発的なレビュー
No product in the shop
They didn't have the product o in the shop . The man was very useful, and ordered it for me . His name was Dan , and works in the Exeter precent shop .
2025年1月5日
The Perfume Shop - Exeter 224 からの回答
Hi there,
Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
The Exeter Perfume Shop
The staff in the perfume shop couldn't have been more helpful. I couldn't find it on the shelves so they checked the stock room and when they found it was out of stock told me I could order it. It arrived the same week!!
Brilliant! Thank you!
2024年12月10日
Super quick delivery
Super quick delivery, plus a nice little freebie. Kept me in the loop about delivery
2024年12月11日
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