Visited the Livingston branch yesterday to grab my partner some aftershave for his birthday. Both girls in the shop were super welcoming as soon as I got in. Sophie took her time and let me smell some... もっと見る
所在地
所在地を変更Unit 44, Almondvale South, EH54 6NB LIVINGSTON, GB
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The fact that I bought 2 expensive perfumes and they were posted just as they were in a box with no protection, ie, some Bubble wrap or something to keep it from damage would’ve been great. I did rec... もっと見る
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Got excellent service from Amy she was so patient with me and managed to select two purchases that I would not have chosen due to good customer service. She listened to what I was looking for for two... もっと見る
企業が回答しました
Kim made picking an aftershave for my Dad’s Birthday so easy. She was genuinely kind and made me feel like she cared. Kim wrapped my gift up beautifully and made my experience really lovely. Thank you... もっと見る
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企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
Unit 44, Almondvale South, EH54 6NB, LIVINGSTON, 英国
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この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I frequently visit the store in…
I frequently visit the store in Livingston and I am never disappointed with the service and patience that Claudia and Kim provide. 11/10 and highly recommend anyone to shop here when looking for a new scent! Always a pleasant experience and always go the extra mile

The Perfume Shop - Livingston 109 からの回答
My perfumes arrived in good time
My perfumes arrived in good time, I got the La bomba and devotion and I have been getting the best compliments so far.

The Perfume Shop - Livingston 109 からの回答
Aaliyah 😊
Aaliyah, what can I say, your customer service is second to none, very friendly and genuine person we appreciate your help today.
Thank you Mags n Brad 😊

The Perfume Shop - Livingston 109 からの回答
The best service every time
The best service every time. I’ll only shop in this store! Aleah and Kim are just stars!

The Perfume Shop - Livingston 109 からの回答
Great service at the Almonvale
Great service at the Almonvale, Livingston branch on 6th August. I was served by Euan, who was very helpful purchasing a birthday present. Gave me options and advised of deals and also got it gift wrapped. Great touch with a personalised bow. Wonderful service thanks.

The Perfume Shop - Livingston 109 からの回答
I was served by Diane
I was served by Diane, Fantastic Woman. Very knowledgeable about fragrances. She gave me what I needed. Brilliant.

The Perfume Shop - Livingston 109 からの回答
Very professional service from Ewan
Excellent service. Super professional and very pleasant. Would definitely go back. Was served by Ewan. At Livingston,Scotland.

The Perfume Shop - Livingston 109 からの回答
Euan was very helpful and friendly
Euan was very helpful and friendly. Made our shopping experience amazing.

The Perfume Shop - Livingston 109 からの回答
Great service from Euan today
Great service from Euan today! Very helpful and patient. Especially if you want to try something new. Thank you.

The Perfume Shop - Livingston 109 からの回答
I visited the Livingston store on 16…
I visited the Livingston store on 16 july, Claudia and Kim assisted me with my purchase, what a great shopping experience, their knowledge and brilliant sense of humour made my day.
Great work girls

The Perfume Shop - Livingston 109 からの回答
Great staff
The staff went the extra mile both Euan and Aleah were a credit to the store and very helpful and patient. Gave some great advice and informed us of the best offers.

The Perfume Shop - Livingston 109 からの回答
Was in on 26/06 and both the staff…
Was in on 26/06 and both the staff members that night were great, Euan and the girl with black hair (didn’t catch her name) they were really helpful in helping me find the right scent I was looking for and were very knowledgeable on the products! Will definitely be back :)

The Perfume Shop - Livingston 109 からの回答
Claudia Epic in every way
Claudia , was one of the most patient and kind people I ever encountered whilst shopping . Claudia took the time to share her knowledge about perfumes and colonges, not only that Claudia went out of her way to check many online stores comparing prices so that I could know exactly where to go for the lowest price . Claudia also educated me on the differences between Elixar , parfume and the others explaining in detail why they are different and last longer . When leaving the shop I witnessed Claudia doing the exact same with other customers ! Total epic and her assistant aleaha was also very good .

The Perfume Shop - Livingston 109 からの回答
The fact that I bought 2 expensive…
The fact that I bought 2 expensive perfumes and they were posted just as they were in a box with no protection, ie, some Bubble wrap or something to keep it from damage would’ve been great. I did receive my perfumes but they were not really packed well.. the box was damaged and could have this resulted in my perfume being smashed , thankfully they weren’t , however using bubble wrap or peanuts for future orders would really help to keep the items protected and peace of mind.

The Perfume Shop - Livingston 109 からの回答
Shoutout to both Aleah & Euan who were…
Shoutout to both Aleah & Euan who were very friendly and helpful . Aleah in paticular had the patience of a saint as we tried to discover which scent would be best for me. no pushy sales as i wanted to wander around the centre to see how the scent settled on my skin. Went back to purchase and they had 20 percent off which was even better .⭐️⭐️⭐️⭐️⭐️

The Perfume Shop - Livingston 109 からの回答
Always Helpful
I was running low on my favourite fragrance and was served by Claire they were lovely and helpful so as always a great visit

The Perfume Shop - Livingston 109 からの回答
Fab service
Visited the Inverness store and was served by Lisa who couldn’t have been more helpful.
Very friendly, polite and professional

The Perfume Shop - Livingston 109 からの回答
Excellent customer service from Ann
Just had the best customer service from Ann in the Inverness branch. I had difficulty buying online with Apple Pay and missed the discount which was available. I showed her I couldn’t buy it on line and she told me to go away and come back in half an hour so she had time to phone customers services. When I arrived back she had resolved my problem and a phone number incase it happened again she went above and beyond as did the young girl working alongside her. I will be back soon love to have great personal service. 5 stars 🌟

The Perfume Shop - Livingston 109 からの回答
Was a pleasure to be served by Ann in…
Was a pleasure to be served by Ann in the Inverness branch today, so polite and helpful, was a great experience
5*

The Perfume Shop - Livingston 109 からの回答
Visited today and was served by ELLIS
Visited today and was served by ELLIS
She was so lovely and helpful.
Thank you.
We will be back.
Fiona

The Perfume Shop - Livingston 109 からの回答
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