Excellant customer service from first contact by phone.Home visit next day,nice pleasant young man,explain everything about the set up of cleaning my house,costs,start date and everything else. Very... ãã£ãšèŠã
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The Company was very helpful when John came to see us explaining everything so we understood everything involved with hiring a cleaner from them. Our cleaner came today and was very good a very nice... ãã£ãšèŠã
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We work with Jenifer and she does amazing job every time. She is always on time, and informs us in advance if she needs to make a change. She is always kind, respectful, and detail oriented. We are gl... ãã£ãšèŠã
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Was excited for the cleaner to come spend 3 hours as my health has made it hard for me to clean. Was v disappointed that not even basic dusting/polishing was undertaken. Kitchen floor not mopped (mop... ãã£ãšèŠã
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All Time For You Branches Nationwide and Independently Owned. Time For You provides properly screened and vetted self-employed, part-time casual domestic cleaners to private households. The tasks performed would typically include normal household cleaning duties such as vacuuming, dusting, washing down paintwork, cleaning toilets and bathrooms (and depending on franchise areas) ironing. However it is you the client who gets to determine the tasks performed each week enabling you to get the cleaning that gives you TIME FOR YOU! We clean your home so you donât have to! We know the value of free time. You deserve to spend quality time, whether it be golfing, shopping, reading a book or simply spending more time with your family. After all, time is finite! Life is too short to spend your free time cleaning!
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Liz worked very hard
Liz worked very hard for the 3 hours that she was here and was very thorough.
2025幎10æ2æ¥
Time For You .Cleaning ããã®åç
Thank you for your kind words!
Weâre so pleased to hear that Liz worked hard and was thorough during her visit.
She takes great pride in delivering a high standard of cleaning, and your feedback means a lot to both her and the local office in Epsom.
Suzanne
Time For You Customer Services
Polite, professional & personal
Great personal connections made & Alicia was able to match us with a suitable cleaner immediately for our requested day & time. Many thanks!
2025幎10æ6æ¥
Time For You .Cleaning ããã®åç
Thank you so much for your lovely feedback!
Weâre delighted to hear that Alicia at our local office in Chesham was able to find the right cleaner for you so quickly and that youâve had such a positive experience.
Building great personal connections is something we really value, so itâs wonderful to know that came through.
Many thanks again for taking the time to share your experience.
Suzanne
Time For You Customer Services
The experience with signing up withâŠ
The experience with signing up with Time For You Cleaning was pleasant.
Lyndsey was professional, helpful, respectful and delightful to deal with.
Looking forward to using their services.
2025幎10æ1æ¥
Time For You .Cleaning ããã®åç
Thank you so much for your kind words and for sharing your experience! Weâre delighted to hear that you found the sign-up process pleasant and that Lyndsey made such a positive impression with her professionalism and helpfulness.
We truly value your feedback and canât wait to provide you with the high-quality cleaning service youâre looking forward to.
Weâre excited to have you with us and look forward to keeping your home sparkling! âš
Suzanne
Time For You Customer Services
Time for You Cleaning: STAY AWAY
Stay Away: Misleading practices and illegal refusal to refund
My wife engaged Time For You Tunbridge Wells for domestic cleaning services in September 2025. As part of the booking, they charged a management fee of over £200. Less than 24 hours after requesting a booking online, we cancelled as our situation changed. No cleaner was ever assigned, and no cleaning service was provided.
Under UK consumer law, the Consumer Contracts Regulations 2013 â you have a clear right to cancel within 14 days.
Instead of refunding us, the franchise owner, Caroline Kirby, replied claiming that âas per the contract ⊠no refund is issued within the first quarter.â This is simply not true and is misleading. The law is clear: contractual small print cannot override statutory cancellation rights.
To make matters worse, their paperwork is designed in a way that removes consumer choice. The contract includes an âOption 1â (immediate start, waiving cooling-off rights) and âOption 2â (start after 14 days), but there was no point in the booking process where I was given that choice. The form they later emailed me shows âOption 1â already ticked, generated automatically after payment. That is not valid consent under consumer law.
This means not only were my rights ignored, but the company attempted to misrepresent the law by relying on a contract clause that does not apply. We are now escalating the matter via Citizens Advice, Trading Standards, and, if necessary, the county court to recover our money. What a waste of time.
My advice: avoid this company. Their business model appears to rest on holding onto management fees regardless of whether services are delivered, and they do not respect the cancellation rights you are entitled to by law.
2025幎9æ16æ¥
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Time For You .Cleaning ããã®åç
UPDATED RESPONSE:
I am sorry to read your review and we would like to clarify a few important points to ensure accuracy, especially in relation to contract terms and legislation.
We absolutely recognise and respect the Consumer Contracts Regulations 2013, which give all clients the right to cancel within 14 days.
Our terms are structured in line with these regulations, offering two options:
Option 1 â to begin services immediately, with cancellation rights still applying but with responsibility for any costs incurred up to the point of cancellation;
Option 2 â to begin services only after 14 days, with no costs due if cancelled within that period.
In your case, the booking form recorded Option 1 and we can show there is a clear process and exactly where this is displayed on the booking form if required.
This means you retained your cancellation rights but you agreed to be responsible for the costs up to that point f cancellation. You were under no obligation to select option 1 and could have selected option 2 if you had chosen to.
Importantly, the statement that âno refund is issued within the first quarterâ was quoted in error by the local franchise owner. This was a mistake, not a policy, and we have addressed this to prevent it happening again and to ensure all business owners operate within the legal requirements.
As a gesture of goodwill, the local business owner also confirmed that your management fee has been refunded. We believe this was a fair resolution under the circumstances, and we regret that this was not reflected in your review.
At Time For You we take pride in being transparent and fair, and we are disappointed that your comments suggest otherwise. We remain committed to delivering a professional and trustworthy service, and we are sorry that your circumstances changed before we had the opportunity to show you the quality of service we provide to thousands of households across the UK.
Sam Stawarz, Managing Director @ Time For You
Don't waste your time
Don't recommend this company at all. Worked for them in the passed. They were meant to help me and show me the right way to do my job. I got no help whatsoever. Shocking experience. The boss ring me once with in the long time frame that worked there which explains everything and she also ring me with complains that there was nothing to do with me. I wouldn't waste your time and effort for this company. Horrible experience
2025幎8æ16æ¥
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Time For You .Cleaning ããã®åç
Dear Penny
Weâre truly sorry to hear about your experience, and we take feedback like this very seriously.
At Time For You, we aim to provide clear communication, support, and a positive working environment for all of our self-employed cleaners. Itâs disappointing to hear that we fell short in your case.
To help me look into your case, I have requested some more details from you. As soon as I have received them, I will be able to look into your case more.
Suzanne
Time For You Customer Services
Responsive and thorough
Time For You have provided quick correspondence and ready follow-ups.
They arrived on time for a pre-assessment of our needs, gave an honest assessment and have provided us with a local cleaner who has performed extremely well on her first cleaning visit.
2025幎9æ5æ¥
Time For You .Cleaning ããã®åç
Thank you so much for your kind words and for taking the time to share your experience.
Weâre delighted to hear that you found our service responsive and thorough, and that the pre-assessment and follow-ups met your expectations.
Itâs also wonderful to know that your cleaner has made such a positive start. Weâll make sure to pass along your feedback to Kristina and the team in Surbiton.
We look forward to continuing to provide you with a reliable and high-quality cleaning service.
Suzanne
Time For You Customer Services
My first experience has only been withâŠ
My first experience has only been with the company as work has not started yet. All seems good.
2025幎9æ1æ¥
Time For You .Cleaning ããã®åç
Dear Mrs Dickson
Thank you so much for taking the time to share your first impressions of Time For You Falkirk. Weâre delighted to hear that everything has gone smoothly so far and that youâre happy with the process up to this point.
We look forward to starting the work for you and providing the reliable, high-quality service we always strive to provide.
Please reach out if you have any questions
Suzanne
Time For You Customer Services
Seamless and professional
I use the East London Branch of Time For You, run by Sam and it has been a seamless experience. Sam is very responsive and is great at managing the cleaners. The cleaners are always of a very high quality and itâs great to have Sam as the contact point in case of any issues. We get a weekly clean and are very happy with it.
2025幎9æ3æ¥
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Time For You .Cleaning ããã®åç
Hi Erin,
Thank you so much for the 5-star review! Iâm delighted to hear your experience has been seamless and that youâre happy with the quality of our cleaners.
We work hard to stay responsive and make weekly cleans feel effortless, so your feedback really means a lot and I shall be sure to pass onto Sam and her team.
If you ever need anything at all, Iâm always here to help.
Suzanne
Time For You Customer Services
Further to my enquiry by telephoneâŠ
Further to my enquiry by telephone Thomas arrived promptly by appointment. I was surprised to get an appointment the same day.
He briefed me fully on the service available and answered all my questions.
I now look forward to the service from time for you cleaning.
2025幎9æ1æ¥
Time For You .Cleaning ããã®åç
Hi Laura
Thank you so much for your kind feedback! Weâre delighted to hear that Thomas at our local office in Falkirk was able to visit you so promptly and that he answered all of your questions clearly. We always strive to make the process smooth and reassuring right from the start, so itâs great to know weâve achieved that.
We look forward to providing you with a reliable and high-quality cleaning service, and weâre confident youâll be just as happy with the ongoing experience.
Suzanne
Time For You Customer Services
Be careful
Firstly, in my opinion, they treat their cleaners as if they own them and they are a business resource, not human beings. Our cleaner was brilliant, but unfortunately poorly treated by them.
Secondly, be very careful with this company and read the contract carefully.
I am not allowed to disclose what has been said to me by Time for You, including what action they have taken with other clients to enforce contracts, but one may infer how far they are willing to go based on other reviews.
Note: this is a genuine review, I just don't want to provide my details as I've already discussed everything with the local branch, and I don't want any further communication from them. I also don't want any risk of reprisal from head office. I'm happy to prove that I was a customer to Trustpilot, if necessary.
*** Time for You - I do not give permission for you to use any of my personal data to reply to this review. This includes, but it is not limited to; name, location, local branch or any conversations that have occured between myself and Time for You. Any breaches in this will be treated accordingly as a breach of GDPR ***
2025幎8æ31æ¥
Time For You .Cleaning ããã®åç
Unfortunately, we are unable to identify the source of this review as the reviewer has refused to provide any information to help us investigate.
We take all feedback seriously and would always welcome the opportunity to resolve concerns directly, however without any details we are unable to look into this matter further.
We remain committed to treating both our clients and cleaners with respect and professionalism, and encourage anyone with a genuine concern to contact us directly so we can address it properly.
Cleaning experience
Hayley arrived dead on time and was eager to do everything I asked her to do. She was presentable and very peasant.
2025幎8æ2æ¥
Time For You .Cleaning ããã®åç
Hi Lucille
Thank you so much for your lovely feedback! Weâre delighted to hear that Hayley arrived promptly and that you found her eager, presentable, and pleasant.
Weâll be sure to pass on your kind words to her and Charlotte, this business owner at Time For You Hatch End.
Itâs great to know she met your expectations, and we look forward to continuing to provide you with a reliable and friendly cleaning service.
Have a great week!
Suzanne
Time For You Customer Services
Didn't show up the FIRST THREE TIMES!
We are extremely disappointed with this service. We made it VERY clear from the beginning that our ONLY requirement was punctuality and consistency. We both work from home so we have to work things around cleaners. Despite this, after a good first clean, the cleaner failed to turn up three times in a row, once due to 'diary confusion', once cancelling at the very last minute, and once simply not showing up at all (no communication). Each time we rearranged in good faith, only to be let down again. This level of unreliability is completely unacceptable, wasted our time, and showed zero respect for the client. We have cancelled our contract and would strongly caution anyone who values reliability to look elsewhere.
To be fair though, the office had good communication and refunded us quickly. We were asked kindly for a 'fourth chance', but come on... they were lucky to get even a second or a third chance. The only thing we wanted was a reliable service, and they fumbled the first visits. :(
2025幎8æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Time For You .Cleaning ããã®åç
Hi Jon
Thank you for your patience with my reply to your review.
I have reached out to your local office and the business owner Don Lyon is truly regretful that a catalogue of unfortunate events has led to a really poor experience which is not something which is strives for and an experience which should never have happened.
He has a Cleaning Manager, Szilvia, who deals with the day to day but Don will step in when occasionally something does not go to plan to try and take steps to make things right for his clients.
Sadly, in this case, he was not in the loop until l your patience had understandably run out and he believes he could have resolved the situation had I been given the opportunity earlier.
After being let down three times, it is understandable that you lost confidence and wanted to cancel and we can only say how sorry we are that it came to that point, because I know we had the potential to provide you with the reliable service you asked for.
Don has also asked that I add a personal note from him:
" I never take the loss of a client lightly, even after 12 years in this business, it still hurts. I am grateful that you acknowledged our communication and refunds were handled well, and I truly regret that we did not get the chance to restore your trust and deliver the consistency you deserved."
Thank you again for your honest feedback. I will continue to use experiences like this to strengthen our systems and make sure we give every client the reliability they expect from us.
Please reach out to us directly if need anything from us in future.
Suzanne
Time For You Customer Services
Not good
One cleaner turned up with her daughter, who was about 14,charged me for 2 hours cleaning for one hours work! Another cleaner drove into my front wall,disappointing, she drove off! Another cleaner broke my microwave & shower! Cleaning was very poor,not up to my standards !
2025幎1æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Time For You .Cleaning ããã®åç
Hi Gillian
Iâm truly sorry to hear that youâve been disappointed with the service youâve received. Iâve spoken with our local office in Glenrothes, and theyâve let me know that they recently spoke with your husband.
Theyâre now looking forward to hearing from you directly so they can discuss things with you and work towards resolving the matter.
Suzanne
Time For You Customer Services
Very impressed with Chelsea
Very impressed with Chelsea
Let me know she was running late
and very apologetic and polite when she arrived. Charming young lady
Look forward to seeing her in future
2025幎8æ6æ¥
Time For You .Cleaning ããã®åç
Hi Angela
Thank you so much for your kind words about Chelsea. Weâre delighted to hear that she kept you updated, and that you found her to be polite, charming, and professional.
Weâll be sure to pass on your feedback to her and our local office in Dover, sheâll be so pleased!
We look forward to her continuing to work with you in the future.
Suzanne
Time For You Customer Services
Introductory interview.
Whilst we have had a cleaner allocated to us we have not yet had the service, however the introductory discussion with Angie was excellent and expect that later this week the cleaning will be to the same high standard.
2025幎8æ6æ¥
Time For You .Cleaning ããã®åç
Dear Colin
Thank you so much for your kind words about your introductory meeting with Angie for our office in Rutland.
Weâre delighted to hear you found it excellent and weâre confident your cleaner will deliver the same high standard of service.
We look forward to hearing how everything goes after your first clean later this week.
Suzanne
Time For You Customer Services
Brilliant experience
Just an exceptional service. My account managers, Tish and Jack, are incredibly customer orientated and you can see that this profession is their passion. Communication is fantastic and they have high standards in the way that they operate and the service that they provide for me. My actual cleaner, Michelle, has literally improved my life! She offers a quality clean, every time, and goes above and beyond in so many little ways. I don't know what l ever did without her!
2025幎8æ6æ¥
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Time For You .Cleaning ããã®åç
Hi Lyndon
Thank you for such a glowing review!
Weâre thrilled to hear that Tish and Jack have made such a positive impression with their dedication, communication, and high standards for the Walsall local office.
Itâs wonderful to know Michelle has had such a big impact too, weâll be sure to pass on your kind words to her.
Weâre so pleased youâre happy with the service and look forward to continuing to support you.
Suzanne
Time For You Customer Services
Prompt answers to email and phoneâŠ
Prompt answers to email and phone calls, and a very pleasant visit from Alicia, Who is now finding us a cleaner
2025幎8æ4æ¥
Time For You .Cleaning ããã®åç
Hi Jo
Thank you for your kind feedback.
Weâre so pleased to hear youâve been happy with our prompt responses and that your visit from Alicia was a pleasant one.
Sheâll be delighted to know her efforts are appreciated, and we look forward to finding you the perfect cleaner.
Suzanne
Time For You Customer Services
First impressions are important.
Have never employed anyone to provide house cleaning services so have no comparison. However, initial meeting was informative and helpful. Contact was made by possible cleaner who will come next week and provided everything works out and we are happy then all systems are go.
2025幎8æ4æ¥
Time For You .Cleaning ããã®åç
Dear Mr Welsh
Thank you for sharing your first impressions with us.
Weâre delighted to hear that you found the initial meeting informative and helpful, and that the process has been smooth so far.
We hope your first clean next week exceeds your expectations, and we look forward to providing you with a service youâll be happy with.
I will be sure to pass your positive comments to Claire and the team at Time For You Glasgow North.
Suzanne
Time For You Customer Services
Sarah arrived on time
Sarah arrived on time, and got straight on with the cleaning to hand. She did a lovely job and was very attentive to my needs
2025幎8æ4æ¥
Time For You .Cleaning ããã®åç
Hi Sharon
Thank you for your wonderful feedback.
Weâre so pleased to hear that Sarah arrived promptly, got straight to work, and provided such attentive and thorough cleaning.
Weâll be sure to pass on your kind words to her and Elin at the Haverfordwest local office and they'll be delighted to know Sarah's efforts were appreciated.
Suzanne
Time For You Customer Services
Speedy response
Speedy response, great customer service with everything explained very clearly
2025幎8æ6æ¥
Time For You .Cleaning ããã®åç
Hi Jeffrey
Thank you for your lovely feedback.
Weâre delighted to hear you were happy with our speedy response and clear communication.
Providing great customer service is always our priority, and itâs wonderful to know we delivered that for you and I will be sure to pass the feedback onto the Belfast local office.
Suzanne
Time For You Customer Services
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