Tommy Hilfiger レビュー 

Ayer día 12/03/21 fui a cambiar un jersey, regalo de Reyes. Mi marido lo compró en TOMMY HILFIGER del Centro Comercial Glorias el 04/01/20. Los centros comerciales han estado cerrados por la pandemia. Reabrieron el lunes de la semana pasada. No los fines de semana. Por trabajo sólo puedo ir los viernes por la tarde. Fui la semana pasada, pero para hacer el cambio necesitaba la tarjeta de crédito de mi marido. Ayer viernes volví pero NO ME PERMITEN HACER EL CAMBIO PORQUE HACE MÁS DE 30DÍAS DE LA COMPRA. No me ha sido posible hacer el cambio porque la tienda estaba cerrada. Me contestan que tendría que haber llamado por teléfono para prolongar el periodo de cambio.
He hecho otros cambios de regalos de Navidad sin problemas (Casa del Libro y Nike y 4a.planta de El Corte Inglés)
Quiero poder hacer el cambio de un jersey que no voy a ponerme porque la lana "me pica".
Soy cliente "esporádico" de Tommy Hilfiger, pero si no se soluciona mi problema, dejaré de serlo.

Eventually received my refund after 2 months but only thanks to PayPal. I will never shop with then again - for a global company like this there is no excuse to not process refunds in a timely manner. They should be ashamed of themselves!

I have sent a second request today for my refund. It’s now been over a month and totally unacceptable. I will never order online with this company again. I will not hesitate to take them to small claims court if I don’t receive it in the next week.

Ordered a jacket before Christmas 2020. The actual product was of poor quality fabric and fitted badly. It wasn’t worth the price or resembled the item on website.

I returned the jacket after delay waiting for a new UPS label. I then had to wait another 6 weeks for a refund during which time I sent a weekly chaser email and called three times. On my third call I finally got the call agent to escalate.

Don’t know what’s happening at this retailer but I would avoid.

I don’t want to even give them one star. Their customer service is awful and their returns & refund system is one of the worst I have ever experienced. I will stay away from their website & won’t recommend anyone to buy online. The worst customer service ever.

Realicé un pedido de 80€ el día 11/02/2021 y a fecha 26/02/2021 no he recibido mi pedido.
El pasado 13/02/2021 me pasaron seguimiento del pedido y según ellos indican correos lo tiene pendiente de que me lo envíe.
El 24/02/2021 solicité información sobre mi pedido ya que el plazo estipulado para entrega es de 4-7 días laborables y su respuesta fue enviarme 2 correos electrónicos, en una me decían que me pedido había sido entregado y me pasaron el número de correos.
Obviamente yo no he recibido mi pedido así que ¿Cual fue mi sorpresa? Que eran los datos de otra persona y pedido de otra persona!
Pero lo peor no fue esto que ya me parece grave!
Lo peor es que me contestan otro mail en el que me dicen que no saben qué ocurre y que además eso se debe a que he cogido el envío estándar, así que es lo que hay... que sino hubiese pagado otro tipo de envío y lo habría recibido antes (me parece tan poco profesional) total que llamé y nada no tienen ni idea de lo que está pasando. He llamado esta mañana nuevamente y no tienen ni idea de lo que ocurre así que o me devuelven mi dinero o me entregan mi pedido pero lo que tengo clarísimo es que jamas volveré a comprar a través de la web de esta empresa que menos formal es imposible y además de poca profesionalidad, ya que no cumplen con su política de empresa ni con los plazos de entrega que podéis verlo en las condiciones que indica que es de 4-7 días laborables.
Quiero una respuesta urgente ya que era para un regalo y no voy a poderlo entregar.

Wish I’d have read the reviews now! Not only do they use a useless delivery company who don’t even knock to let you know they’ve been, or accept redelivery requests that they themselves offered, they’ve had my return since 24/12/20 and still had nothing back. Emailed multiple times to be told the same thing time and time again, “we are having a delay and are processing everything as quick as we can” well 2 months I’m afraid isn’t quick enough. Shame it was a Christmas present as well that I did want but because of their choice of delivery company I never received it and now will probably never received my refund either! Please avoid and buy the brand from other retailers if you can, absolute joke!

Qualità dei materiali pessima (bottoni saltati in una settimana, cerniera staccata) a fronte di un customer service ancora peggiore: non sono stati in grado di trovare un bottone uguale per sostituire i 3 (!) che mi erano saltati. Naturalmente rimborsi o resi non possibili, nonostante avessi acquistato in negozio.

I think, your company is rubbish and horrible in the world. As well as your customer service is not honest and friendly. You just say “sorry” and you say that you are working high volume. Your sorry is not acceptable on my side because doesn’t cover my cost and time. Since on 4th of February did not take my money back. I do not believe and trust you any more. losing money rather than losing people's trust.money no everything,customer trust everything.CEO don’t sleep 😴. hearing customer’s voices. Remember, the customer is fragile.

I don’t want give one star if got option. Absolutely rubbish customer service. Hold customer’s refund money forever. Every customer hardly get money back. Exactly same excuse if you contact customer service . I started worrying my money now . I been waiting 17 days now since I received the email . I contacted customer service twice already same excuse asked me to wait another 10 days. I just wondered how much money the company will make from delay all customer‘s refund ? Delay all customer’s refund money for over month. Then use it to make more money. They just hold my money around £550. Think about the others and plenty more. Use delay refund money interest Free !!! I never ever had this long process for refund in UK. I will never ever to buy anything from this company anymore for sure. I never ever give any company bad review. You are NO 1 Tommy Hilfiger !!! So please Be Aware !!!

I own a watch from Tommy and its been a while and i wear it everyday... Until today i keep getting compliments on it. Happy, Satisfied

Be aware. This company has taken over a month to refund me and has taken the longest route available to issue a refund. I have to wait up to 14 days for it to refunded to PayPal and then back on my credit card. I’ve never known any other retailer to take this long. Please be aware if you use this company.

Absolutely awful Company to deal with.
Impossible to get a return label, then managed after three calls and several e-mails.
Then sent the items back.
No acknowledgement of receipt of their return.
Still waiting despite first contact to return was over 4 weeks ago.
Careful if you buy from them unless you know exactly what you want and aren't interested in returning an item.

Absolutely terrible!

10 Jan - Placed order online
15 Jan - Order dispatched - too slow!
20 Jan - Delivery received

Not their fault the trousers don't fit, they were nice though

21 Jan - Order returned
22 Jan - They received it because I tracked it but they didn't confirm until 27 Jan!
27 Jan - Get an email to say refunds can take 10 days!
9 Feb - I've emailed to complain (it's been a month since I ordered the damn trousers)
I've now got a credit note which they say will be refunded but can take 14 days.

This is absolutely disgusting! Tommy shouldn't be doing mail order if they can't handle returns, I will never buy from this company again.

Scarpe bellissime e guida alle taglie ottimo

One month later still no refund! I have contacted customer service numerous times and each time it’s the same reply that they are having technical difficulties. I have never experienced this with any other company before. Best not to order anything online from them. Very disappointed.

Terrible company still trying to get a refund back a month later!

My new trainers looks great, like on the website. Perfect quality, perfect sale price. Fast delivery (from my order to delivery takes 7 days).

Bottom line: shopping experience without any complaints