Tommy Hilfiger レビュー 

ved ikke, pakkerne kommer, og tøjet passer. :)

prendas de ropa con estilo, me gustan. Además me ha llegado rápido el pedido.

Bad quality of product with high price. Customer service 0. They don't even reply to my request regarding damage (starting tear) item

Bonjour,
J'ai des chaussures de la marque Tommy Hilfiger. J'ai mis ces chaussures 3 mois sur un total de 3 ans. Malheureusement, les semelles coller sur les talons se sont arrachés ou décoller.
Le service client client de Tommy Hilfiger, avec le prétexte du Covid ne peut rien faire. Cela devient super facile.
Dommage que je ne sais pas placer des photos.

I placed an order 2 weeks ago and the item still hasn’t arrived. I received an email on 22nd May advising order has been shipped along with a Parcelforce link and tracking number. There had been no updates on tracking link since that email was received. I rang Parcelforce who advised that the parcel is still in the Netherlands and that TH should take it up with GLS as Parcelforce should have had the parcel by now. I emailed TH customer services on Wednesday who advised if no update on tracking by today I should contact them. Contacted customer services earlier and their reply advised to leave it for another 5 days to see if there’s any update on tracking. I’m really disappointed with the service provided from this company. I wish I had read the reviews before I ordered as this would have changed my mind. It’s so frustrating that the money has been taken from my account and no goods to show for it. Would advise everyone not to order online from this company. Just feel really fobbed of and frustrated that I’m getting nowhere!

Worst experience in my life. For more than one month I am "fighting" with the company for my refund. I never got my order as they were not able to send it to the corect address and now they are saying my parcel is stucked somewhere in UK, but if I am checking the tracking is showing delivered to the warehouse. I also received an email confirmation 2 weeks ago that they received my parcel and they will process my refund. Customer service is keep telling me that they cannot find my parcel and they cannot process my refund. Is a shame. Acting like unexperienced people. I didn't received my order and now I cannot take my money back. I would highly not recommend.

What do you do when you are a fan of a brand but the brand does not care? Well, that is a dilemma for the customer. Unfortunately, TH does not really care about customers. The German customer service is really bad and the service is unreliable and terrible. You re faced with extremely bad quality shoes and clothing and the company declines responsibilty. Complaints and claims are ignored or neglected. I bought a lot of stuff in Germany online but I certainly will stopp that completely and will not wear the stuff anymore! I will either give the stuff away or sell it second hand.
I bought, for instance, a blue and a red hoodie. The color of the hoodies rubbed off on the shirt under the hoodie. It was a TH polo and is now ruined. Nobody at TH reacted nor wanted to take responsibility. The same story with sneakers. The quality is in comparison to NIKE and other brands really very, very bad. The punched holes of the sneakers ripped and you could see that the making of the sneaker was insufficient and had no stability under the punched hole. Reaction of the customer service was a cheek! They say that this is not a production mistake and therefore the sneaker cannot be claimed.
All this seen from just looking at some pictures I had to send in. German law says that claims have to be taken in and repaired or replaced within due course. BUT NOT TH. They make their own rules and regulations. So, no recommendation for this company and their products!!

Esperienza pessima, mi riprogrammano di volta in volta la spedizione /consegna. Oggi mi comunicano che è slittata di un ulteriore settimana....

I have to say I was surprised to see so many bad reviews for Tommy Hilfiger on here! I have ordered from them several times and never had a problem with any of the orders. On one of the orders I sent back a top (out of an order of maybe 5 items) as it didn't fit right and I received the refund really quickly too. It's disappointing so many seem to have issues with their returns, but for me personally they've been very good.

I echo the views of those who complain of literally the worst customer service/returns delay known to man!!!! 2 months later, daily emails and was a considerable amount (800.00) I got my refund.
So many lies... return not received, orders literally disappeared from my account, we are processing, it’s stuck, etc etc.
I think I got an honest answer from an exasperated customer rep who said all items are held in the UK until their is a container full and then shipped - on arrival it then takes a week to process and then two weeks to refund once processed. So you could hit the main depot weeks before the container is full.
Absolutely shocking seeing as a purported “decent” company.... Adidas, Nike etc have this sorted - deliveries and returns as per pre Brexit!!!!
A genuine shame as pre Brexit I never had an issue but I will NEVER EVER purchase from them again!! Be warned!

Bestilte noget tøj til min kæreste, og levering var egentlig hurtig nok. Selvfølgelig er det ikke dag-til-dag, da det bliver sendt fra Holland af, men det tog kun 4 dage, hvilket jeg synes er helt fair. Det ankom pænt pakket, og har ingen klager det.

De har også 90 dages retur på deres ting, hvilket jeg også synes er virkelig fint! Dog ville jeg ønske, at de muliggjorde returnering i en officiel Tommy Hilfiger butik. Derfor "kun" 4 stjerner, da der er plads til forbedring her.

Wish I had looked in here before ordering my shirt. Returned the shirt, received email to say all in order and refund to be sent. Still no refund 4 weeks later. Sent email and told that there was a problem with their system. No apology, no refund!!

Terrible customer service from such a large brand. Won’t be recommending again.

Following previous post, we have now heard that they have received the shoes back and refund is being organised; however email advising of this says "Sorry you didn't love your order..." - the whole point is that I do love the product but it needs to be in the size ordered. I have now tried to complain 4 times but either you get a nonsensical reply from Customer "services" or the link goes "Oops something went wrong". Be warned!!!

All they can do is apologise to you and tell you they are experiencing some delays.
Don't waste your time and call your bank to help you get your money back.

TH received back their items on 16 of February 2021, but they didn't send any confirmation to me that they received them.

At the beginning of March, I contacted them regarding my refund. The assistant confirmed that they received back the parcel and apologise, saying that they are experiencing some delays and that it will take another few days to get my money back.

At this point is one month later.

Today, 30 of March, I still haven't received my refund so I contacted my bank to try to get this sorted.

All I can say is that they are impostors and they don't care about the clients.

Hope this review will give you an idea about their way of doing business.

Think twice when you'd like to buy something from them!

Shame on you Tommy Hilfiger!!!

Awful and arrogant company.
I bought on vacation a pair of chino shorts, but after three washes, they looked very dull, and the color was almost gone. Wrote to customer service and explained what was wrong. They answer that I needed to go to the shop where I bought it on my vacation for a refund. So I need to travel to another country to get my refund.
Never expect that from a big brand like Tommy. So I am not going to put my money into this company again.

Ho letto di molte esperienze negative con il sito della Tommy Hilfiger, ma personalmente mi sono trovata veramente benissimo, a parte un piccolo inconveniente, subito risolto. Ho effettuato parecchi ordini, acquistando da abbigliamento a scarpe a borse. Tutti i prodotti mi sono arrivati in tempo, la qualità è ottima di tutti quanti e la comodità delle scarpe, nonostante abbia preso anche degli stivali con tacco 11 oltre alle sneakers, è un altro punto a favore. In uno dei miei ordini avevo aggiunto un paio di scarpe scontate che purtroppo però non sono riusciti a spedirmi in quanto non erano disponibili, ma il sito si è preoccupato di inviarmi la mail dove mi chiedevano scusa per il disagio e mi spiegavano il problema e i soldi mi sono stati rimborsati immediatamente! Ho effettuato anche due resi perché purtroppo la taglia di un prodotto non mi andava bene e un altro invece era arrivato leggermente danneggiato, sono cose che capitano, su un sacco di ordini che avevo fatto non mi sembrava la fine del mondo, e comunque per i resi in questione ho semplicemente prenotato la data di ritiro che più mi era comoda dal sito del corriere UPS, senza neanche bisogno di telefonare, il corriere è arrivato puntualissimo e i soldi mi sono stati resi tutti, addirittura prima del periodo di 8-15 giorni prestabilito! Inoltre rimborsano anche le spese di spedizione, perciò a carico del cliente non c'è veramente nulla, altro punto super a favore! Insomma per la mia personale esperienza consiglierei il sito della Tommy e in generale i suoi prodotti a tutti quanti!

I recently purchased a couple of Tops pair of Tommy Hilfiger Trainers had to return as they didn’t fit needed smaller size in the Tops . I was bit worried after reading several other reviews re refunds and exchange both were done considering present circumstances with in a month . I was kept informed I would definitely re order again from Tommy Hilfiger .

Ikke særlig venligt personale på strøget København, uforstående over for kunden og siger vi returnerer noget vi selv har været skyld i!

I must admit I was sceptical about Tommy after seeing all the reviews as I was waiting on a refund.

The worry was needless though as the refund came through promptly and email communication was good at keeping me notified.

The sales are great but you need to be quick!

Ordered a pair of trainers, it stated 1 size left in size 6, (every other size sold out) so I quickly purchased. Awaited my purchase with no correspondence, I sent a polite email saying I understand the current times with COVID but I just wanted to make sure my order was made and the 'last' pair of size 6's were allocated to me. Recieved my order 8 days later.

Excited to open them, I immediately noticed they looked big, they had sent me 2 sizes big, when all other sizes stated sold out, in a size 6 box.

Having spent 6 years managing footwear retailers I know the main thing you train staff to do is 'pair check'. I emailed customer service and returned them the same day, all I got back was an explanation of how to send them back.. this wasn't the response I was looking for.

I then had to send multiple emails to chase my refund, never received one to say they had received the return, I explained I didn't mind waiting as such, just wanted to ensure they had recieved them.

I was then asked to wait a random 2 days before they could check if they had processed a refund and also asked me to send the item number?!?! They had an order number and an email chain from me explaining the mishap. Finally got a refund over a month later from the initial transaction.

Overall, I will never be buying from Tommy Hilfiger again, awful customer service with poorly trained staff.