Tommy Hilfiger レビュー 

I have bought a number of products from them in their stationary shop, the service was friendly and helpful - the only drawback is the mildly unprofessional shop staff.

I purchased 3 pairs of boots from this company and told them a month later that the boots are defective. 2 pairs had leakage, and THE size is wrong. I work outdoors in all kinds of weather, THEY took my information and said that they can't process the return at this time that was in 2020, and I'm still stuck with both defective boots. The 3rd pair is still in the box never been worn. I WILL NEVER BUY ANOTHER TOMMY HILFIGER ANYTHING. I WOULDN'T CARE IF IT WAS ON SALE FOR $.99

Zamówiłem przedmioty 07.03 towar dotarł do mnie wybrakowany (brakowało produktów) Skontaktowałem się od razu z firma, poprosili o zdjęcia więc im je przesłałem. Zostałem poinformowany że sprawdzenie wszystkiego może potrwać do 3 tygodni. Bardzo było mi to nie na rękę Ponieważ jest to bardzo długi okres czasu. Do dnia dzisiejszego czyli 10.06 wciąż nie mam odpowiedzi pomimo dziesiątek maili. Dodatkowo złożyłem ponownie ticket aby sprawdzić czy odpisują- na następny dzień otrzymałem odpowiedź oraz informacje że już złożyłem ticket w innej sprawie (ciągle widzą że sprawy nie rozwiązali) Zostałem oszukany na kwotę powyżej 500 euro. Nie długo sprawe zgłoszę innym organom i portalom internetowym. SZCZERZE NIE POLECAM HANDLOWCA! OMIJAJCIE ZAKUPY PRZEZ ICH STRONE

Ich habe mir Kork Flip-Flops gekauft. Auf den ersten Blick sahen die ganz gut verarbeitet aus. Kosten 40,-Euro.

Die Korkschicht ist allerdings nur lächerliche 0,1-0,5 mm dick. Nach 4 Wochen kam unter dem Kork ein andere Material (ich nehme an Plastik) und der Kleber zum Vorschein, mit dem die hauchdünne Korkschicht aufgeklebt war.

Da ich die Sandalen in Leipzig in einem guten Ladengeschäft im Hauptbahnhof gekauft habe, bin ich mir sicher, dass es sich nicht um eine Fälschung handelte. Wobei dann die Qualität m.E. vermutlich besser gewesen wäre. So ein Schrott kam mir schon lange nicht mehr unter.

Delivery service is really bad and if you have ordered more than USD 500 then it takes even more time. I cannot stress enough. They even changed my delivery date without letting me know in advance. It sucks.

Awful customer service and company. I am still waiting for a response after several emails and a phone call. I ordered on the 6th May and still not had my order. Apparently it has been delivered to the wrong delivery depot. I have asked for a refund. Told has to be investigated and will take 6-10 days for a decision. This was a Birthday present and I thought I had ordered in time. DO NOT USE THIS COMPANY DO NOT CARE ABOUT CUSTOMERS JUST WANT YOUR MONEY.

For the second time ordered directly from tommy hilfinger, first time order arrived good, but return took 1 month!!!! decided to order again, was good discount, so order arrived quickly, but item was wrong, contacted customer service, so they advised to send back item, and then they will refund the money, and i should order again, because they're policy not allows to place order again. but why i have to firts do what they requires if it was not my fault, that warehouse done a mistake!!! so what i see by reviews i am not the only one here!!!!! so what kind of people work there, and so low customer care. Contacted customer service, so adviser didnt liked my tone, and he could give me any solution, and hang up on me!!!!! yes Carlos you a very rude

Awful service for such a high end company, took almost 2 weeks and a half to receive my order. There was tracking provided however it never changed so I was never kept in the loop to when they would come. The customer service was awful and ignored emails and didn’t give appropriate responses.

To top that all of, I received the incorrect sized item to the one I ordered. Did not take responsibility and simply just asked for me to return the item from where it could take 2 weeks for a refund.

Absolutely disgusted and will never buy from the OFFICIAL Tommy Hilfiger UK site ever again!

I love the quality of their products, they have good customer service. My order arrived on time and was well packaged.

ATTENTION DO NOT WASTE YOUR MONEY ON BUYING A GIFT VOUCHER FORM THIS APPALLING COMPANY! What a nightmare, turned the whole idea if gifting and making a surprise to my wife into a nightmare experience. Voucher can not be used online you are limited only to their empty shops where shelves are with a basic choice of lady's clothing. Doesn't matter if you got to thier Regent's street shop or Stratford. Shocking but could not get a refund either! The only reason why i bought a gift voucher for my wife from TH is my memory from their Dusseldorf shop where the lady's section was full of nice and stylish clothes. Not in London though! Please spare your cash and stay away from this totally inadequate business!!!!!

I spent over £200 with them online, and the day Parcelforce sent the package out for delivery it never arrived and never got scanned back into the depot. Parcelforce messing up isn't TH's fault, but how a brand handles these situations says an awful lot about their values.

1. I contacted TH on the second day to explain that the parcel seemed to be lost and ask to open a ticket with the courier to get it investigated. They ignored the content of my email and sent me back copy-pasted content about waiting for the delivery and checking the tracker, despite me having been clear that day had passed and sending them the tracking link as evidence in my email.
2. When pushed and corrected they then told me to contact Parcelforce myself, which is their responsibility as the seller.
3. It took Parcelforce 2 days to get back to me and when they did they simply confirmed it was lost. They told me that the store would need to open a ticket with them and that they should have done so in the first place as it is the sellers responsibility.
4. I sent over the evidence to TH and they sent me more copy-pasted semi-readable nonsense, but did finally send the problem on to the right department and said it would take a week to investigate. They refused to re-ship the order until the courier investigation had completed.
5. I challenged this and asked for escalation to a manager and they just ignored my email
6. I phoned up and chatted to a very nice lady who explained that even after the investigation was done, if the package is lost they would not resend the order, just issue a refund. They have a policy of never re-shipping orders and could not do a fresh order over the phone either. She did at least promise that the price I paid would be honoured but would need to do the order first and send a request in if different.
7. So the garbage response that I got from email support before didn't even give all the information required. I would have waited for another week to suddenly find I have to place the order all over again
8. I've now re-ordered myself but one item is now out of stock in my size.

This should have been simple. A brand which values post-sales care should:

1. When they can see a package has obviously gone into limbo, immediately start an investigation with the courier to not waste 3 days (and a weekend) of a customer's time.
2. Re-ship the order at either no cost, or have the option to charge the order a second time under the understanding of refunding the original once the investigation has concluded (or package shows up and gets returned)

This should be simple for customers and simple for customer service. Why is it not simple?

Absolute awful customer service.
As I've recently moved, after placing an order for £127 I realised I had my old address as the delivery address.
There is a link on their site that says what to do if you wish to change your address.
30 seconds after placing the order I read the confirmation page and realised the mistake.
I immediately e-mailed Tommy Hilfiger and asked them to change the address.
The rude/very unhelpful reply I received from someone named Martim was.
"We can't do nothing. Contact the courier"
I have even been giving a courier name, let alone a tracking number.
I then asked for the order to be cancelled.
Martim simply replied "no"
Will never ever use again. £127 wasted when you are caring for someone with cancer is not what you need.
Well done Martim and Tommy Hillfger

Was nervous after reading reviews , as i had already placed my order through Tommy Hilfiger. But no problems what so ever (im in UK) ordered last thursday recieved this wednesday!
Lovely quality dress!! In love!!

Adoro le loro collezioni, le consegne sono rapide e sicure

Goede webshop. Je wordt letterlijk als klant behandeld als een koning. De klantenservice is uitstekend! Ik zal hier zeker vaker gaan bestellen, als mijn portemonee dat aan kan natuurlijk ;)

Their sale prices are excellent! Honestly haven't had any problems at all. Their stuff has always arrived on time and the quality has been great.

Tommy Hilfiger verschickt Bestellungen mit UPS und UPS ist wiederum nicht im Stande Pakete auszuliefern. Schickt sie frecherweise einfach zurück, weil das Paket "nicht für die Lieferung an einen UPS-Shop geeignet ist" oder "ich nicht zu Hause war". AUSREDEN, LÜGEN, UNFÄHIGKEIT, INKOMPETENZ, UND, UND, UND.

Habe Tommy Hilifiger darüber informiert. Denen ist das scheißegal.

I ordered a pair of boots from Tommy Hilfiger. I received them and the left logo on the boot was completely crooked & off centre. I sent a photo on to Tommy Hilfiger. The boots were out of stock and I was told I could send the boots back & reorder once they came back into stock. But they had no idea when that would be. I advised this was far too much hassle and wanted to wear the boots now. The quality of the boots should never have been sent out to me in the first place. They first came back and offered me a 10% discount on a future purchase. I advised after this experience I would never trust an order from them online again. But I advised I would be happy with a partial refund. They gave me back E7.40! I dealt with a lovely guy in customer service but he could only do as much as company policy would allow. Again, how the boots ever got past quality control is beyond me! For a supposedly high end brand I was genuinely surprised Tommy Hilfiger consider E7.40 "good will" gesture. I would have expected them to take e company's lack of quality control a lot more seriously than they did. By posting this they may reconsider their 10% one fits all policy and offer future customers something better as a way of compensation.

This company has appalling customer service.

I order a pink sweatshirt for my daughter, they sent me a black blouse!

Now I have to return it and they won't send out the item I order until they receive it, plus the size is now out of stock!!!!!!!!!!!