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TransQuip レビュヌ 

179
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TrustScore 5段階評䟡の3.5

3.4

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5぀星のうち5の評䟡

I purchased a flettner 3000 roof vent from this company. Excellent service, arrived the next day.

5぀星のうち2の評䟡

Kit was ordered through website with no indication. It wasn’t in stock took 2 week to tell us. Then when it come into stock the currier held it awaiting confirmation of our address. The correct addres... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

From personal experience I found Transquip quick to resolve any issues. I ordered some LED lights which on arrival were unsuitable for the task. I sent an email and the alternative type was despatched... もっず芋る

䌁業が回答したした

5぀星のうち2の評䟡

Delivery didn't happen. Apparently lost in transit. Took constant chasing on our part to find this out. The only reason I give 2 stars and not 1 is because they offered a full refund and processed sam... もっず芋る

䌁業情報

圓該䌁業による蚘述

TransQuip are the UK’s market leading Manufacturer and distributor of Commercial Vehicle Equipment and accessories. Supporting Vehicle manufacturers, convertors and end users with a vast range of products for every commercial vehicle use and application. We know how important it is to optimise the efficiency of your operation and keep your fleet compliant, in good working order and to be a safe environment for your staff. Our mission is to provide our customers with a comprehensive range of top-quality products for next day delivery to minimize downtime and maintain their vehicles. By harnessing the strength of our buying power and extensive stockholding TransQuip are committed to supporting your LCV equipment needs and our extensive range covers: Body Fittings Toolboxes and storage Beacons and electrical Vehicle security Racking and storage systems Fire extinguishers and first aid kits Operator welfare and PPE

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3.4

たあたあ

TrustScore 5段階評䟡の3.5

179件のレビュヌ

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3぀星
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1぀星

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レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

3.4

すべおのレビュヌ

(179)

過去12か月のレビュヌ数: 78件

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5぀星のうち1の評䟡

Awful company to deal with,I'ordered a


Awful company to deal with,I'ordered a roof vent for my van on April 19th -26,it is now may 6th-26,still no air vent and they keep sending me emails saying its in transit,all lies just to palm me off. Let's see how long it takes me to get my money back. There's no way this company is branded no1 in the UK if they can't even sort an air vent to be delivered...I also cancelled my order and nothing of them....spend your money else where

2026幎4月29日
5぀星のうち1の評䟡

Terrible service

Terrible service, will never use again. I placed an order for some Keruing Hardwood Truck Flooring on 17/03/26. I was told delivery would be 4 days which gave me plenty of time to re floor my truck ready for MOT at the end of the month. After not receiving my delivery i chased up the customer service and explained the situation and to find out where it was, all i was told it is that it is with the delivery service and they would find out what was going on and get back to me. No one got back to me and i finally got a delivery on 02/04/26 but it was short by 3 pieces and half of it was all bent and out of shape. I am still awaiting delivery of the final 3 pieces which has meant that my lorry is still off the road.

2026幎4月21日
自発的なレビュヌ
5぀星のうち1の評䟡

Order eventually arrived with parts


Order eventually arrived with parts missing company completely ignored emails terrible communication do not buy from this company

2026幎1月29日
TransQuip ロゎ

TransQuip からの回答

Dear Anthony,

Thank you for your feedback, and we’re very sorry to hear about your experience.

We sincerely apologise for the missing parts and the lack of communication you encountered. We understand how frustrating this must have been, and this is not the level of service we aim to provide.

Your comments have been taken on board, and we will review this internally to improve both our order handling and communication moving forward.

We apologise again for the inconvenience caused and hope we can provide you with a better experience in the future.

Best regards,
The TransQuip Team

5぀星のうち1の評䟡

Ridiculous Turnaround Time

I ordered items from this company on 02.03.26. it is now 23.03.26 and still no sign of items. This has cost me a job as we could not complete a vehicle.
Source another supplier if you don't want the grief.

2026幎3月2日
自発的なレビュヌ
TransQuip ロゎ

TransQuip からの回答

Dear Alan,

Thank you for your feedback, and we’re very sorry to hear about the delay with your order and the impact this has had on your work.

We fully understand how important timely delivery is, and we sincerely apologise that we did not meet your expectations. We also regret the lack of communication, which has clearly added to your frustration.

Your comments have been taken seriously, and we are reviewing this internally to ensure we improve both our delivery timelines and communication moving forward.

We appreciate you bringing this to our attention and apologise again for the inconvenience caused.

Best regards,
The TransQuip Team

5぀星のうち1の評䟡

Awful Service & Order Still not Correct

The order was incomplete and a few of the items sent weren't as ordered. Awful company to get in touch with - I've called so many times only ever managed to get one call answered - the CSD agent assured me the issue would be resolved (early January) - I've then sent numerous emails of which only one has ever received a reply. Of my several issues - they're only ever answered one point. And, writing this towards the end of February - none of the issues are resolved.

2025幎12月19日
TransQuip ロゎ

TransQuip からの回答

Dear David,

Thank you for taking the time to share your feedback. Please accept our sincere apologies for the inconvenience caused and for the delay in responding to you.

We’re very sorry to hear that your order was incomplete and that some items were not as ordered. We also apologise for the difficulty you experienced when trying to contact us, this is not the level of service we aim to provide.

Please be assured that I will ensure our team reviews your case thoroughly and works to resolve all outstanding issues with your order as quickly as possible.

Thank you for your patience, and again, we apologise for the frustration this has caused.

Best regards,
The TransQuip Team

5぀星のうち5の評䟡

Good quality

Good quality

2025幎9月29日
TransQuip ロゎ

TransQuip からの回答

Dear Alin,

Thank you for the 5-star rating! We really appreciate you taking the time to leave us a review.

We’re pleased to hear that you were happy with the quality of the product. Providing reliable, high-quality items is very important to us, so it’s great to know we met your expectations.

Thank you again for your support, and we’d be happy to assist you again in the future.

Best regards,
The TransQuip Team

5぀星のうち5の評䟡

Had a package delivered which went
missing

Had a package delivered which went missing.I never signed for it as the couriers said and no proof was given
Transquip are now sending a replacement which is fantastic
Couriers need to be more responsible
1st Class TransQuip Thankyou

2026幎1月8日
自発的なレビュヌ
TransQuip ロゎ

TransQuip からの回答

Dear Nick,

Thank you for your wonderful review! We truly appreciate you taking the time to share your experience.

We’re delighted to hear that you’re happy with the way we handled the situation. We agree that couriers should be more responsible, and we’ll continue to work with them to improve reliability.

Your kind words mean a lot to us, and we’d be happy to assist you again in the future!

Best regards,
The TransQuip Team

5぀星のうち5の評䟡

Faultless service

Faultless service

2025幎12月6日
TransQuip ロゎ

TransQuip からの回答

Dear Graham,

Thank you for your 5-star review! We truly appreciate you taking the time to share your feedback.

We’re delighted to hear that you experienced faultless service. Providing a smooth and reliable experience is exactly what we strive for, so it’s great to know we met your expectations.

Thank you again for your support, and we look forward to assisting you again in the future.

Best regards,
The TransQuip Team

5぀星のうち5の評䟡

Did what they said they would do when


Did what they said they would do when they said they would do it !

2025幎12月9日
TransQuip ロゎ

TransQuip からの回答

Dear Steve,

Thank you for your wonderful review! We really appreciate you taking the time to share your experience.

We’re delighted to hear that everything went exactly as promised. Delivering on our commitments is something we take great pride in, so it’s great to know this came through.

Thanks again for your support, and we’d be glad to help you again anytime.

Best regards,
The TransQuip Team

5぀星のうち1の評䟡

Products not delivered


Despite chasing through your online chat I still have no answer on where my products are
Order 9713
Tacking number L2638501

2025幎11月20日
TransQuip ロゎ

TransQuip からの回答

Dear Wes,

Thank you for bringing this to our attention, and we’re very sorry for the inconvenience you’ve experienced. Not receiving clear updates on your order is understandably frustrating, and we sincerely apologise for the delay.

We’ve checked your order, and your tracking information has now been updated, confirming that your delivery is on its way. We also replied to your message via our online chat, but it appears the chat was closed before we had the chance to assist you further.

Thank you for your patience while this was being resolved, and please accept our apologies for the frustration caused.

Best regards,
The TransQuip Team

5぀星のうち1の評䟡

TransTerrible

From the company website 'TransQuip are the UK’s market leading Manufacturer and distributor of Commercial Vehicle Equipment and accessories'....God help the remainder !
I have often said when writing a review that TrustPilot should introduce a negative scoring system as my 1 star review is solely to get to this stage of the review.
Goods ordered, paid for and acknowledged on the 6th November for ex stock material. Two weeks later the courier still waiting for notification to collect. Countless calls and fortunate enough to get through on one of them. Hardly encouraging response 'have to speak to warehouse and will come back'. Obviously never came back. Unanswered emails, voicemails and message vis online chat.
Notification on 21st November that goods were ready (again) and would be delivered by 25th (today). Another unanswered email to ask if this was still the case. Went on online chat today to find out whereabouts of order. 'Need to check with warehouse'....patience run out...refund requested.

Bad in all ways...I might try the UK's second market leader...see if they are any better.

Quick to respond to TrustPilot review but sent follow up email earlier today at 9am and no response

2025幎11月25日
自発的なレビュヌ
TransQuip ロゎ

TransQuip からの回答

Dear Mark,

Thank you for taking the time to share your feedback, and we’re very sorry for the experience you’ve had. The delays and lack of communication are far from the level of service we aim to provide, and we sincerely apologise for the frustration caused.

We understand how disappointing it must have been to wait so long for an order that should have been dispatched much sooner, and we regret that our follow-up and communication fell short throughout. Although we attempted to resolve the issue, it’s clear we didn’t deliver the service you rightfully expected.

Your order has now been refunded, and we appreciate your patience during what was clearly a very frustrating process. We will take your comments on board to improve how we manage delays and communication going forward.

Thank you again for your feedback. We truly apologise for the inconvenience caused.

Best regards,
The TransQuip Team

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