I purchased a flettner 3000 roof vent from this company. Excellent service, arrived the next day.
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Kit was ordered through website with no indication. It wasnât in stock took 2 week to tell us. Then when it come into stock the currier held it awaiting confirmation of our address. The correct addres... ãã£ãšèŠã
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From personal experience I found Transquip quick to resolve any issues. I ordered some LED lights which on arrival were unsuitable for the task. I sent an email and the alternative type was despatched... ãã£ãšèŠã
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Delivery didn't happen. Apparently lost in transit. Took constant chasing on our part to find this out. The only reason I give 2 stars and not 1 is because they offered a full refund and processed sam... ãã£ãšèŠã
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TransQuip are the UKâs market leading Manufacturer and distributor of Commercial Vehicle Equipment and accessories. Supporting Vehicle manufacturers, convertors and end users with a vast range of products for every commercial vehicle use and application. We know how important it is to optimise the efficiency of your operation and keep your fleet compliant, in good working order and to be a safe environment for your staff. Our mission is to provide our customers with a comprehensive range of top-quality products for next day delivery to minimize downtime and maintain their vehicles. By harnessing the strength of our buying power and extensive stockholding TransQuip are committed to supporting your LCV equipment needs and our extensive range covers: Body Fittings Toolboxes and storage Beacons and electrical Vehicle security Racking and storage systems Fire extinguishers and first aid kits Operator welfare and PPE
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Oakwood Park, BS16 3JA, Bristol, è±åœ
- 01179659965
- sales@transquipgroup.com
- transquipgroup.co.uk
3.4
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TransQuip ããã®åç
Dear Sonia,
Thank you for your wonderful 5-star review! We truly appreciate you taking the time to share your experience.
Weâre delighted to hear that you received great service and that youâre very happy with everything. Feedback like yours means a lot to us.
Weâd be very happy to serve you again in the future!
Best regards,
The TransQuip Team
Can not get a answer as when I am goingâŠ
Can not get a answer as when I am going to recieve this order despite getting in touch
2025幎11æ18æ¥
TransQuip ããã®åç
Dear Selwyn,
Thank you for taking the time to leave your feedback. Weâre very sorry to hear about the difficulty youâve had getting an update on your order, and we sincerely apologise for the frustration this has caused.
Iâve looked into your order, and it appears there was a delay that should have been communicated to you much more clearly. We understand how important timely updates are, and weâre sorry that we didnât meet that standard here.
Weâre working to improve our communication so situations like this are handled far better in the future. Thank you for bringing this to our attention, and again, our apologies for the inconvenience caused.
Best regards,
The TransQuip Team
Arrived on time in perfect condition âŠ
Simple to use website with no silly pop up ads my item was delivered in perfect condition and packed very well I will definitely be a return customer thanks a million
2025幎11æ10æ¥
TransQuip ããã®åç
Dear Liam,
Thank you for your wonderful 5-star review! We truly appreciate you taking the time to share your experience.
Weâre delighted to hear that you found our website easy to use and that your order arrived on time, well packaged, and in perfect condition. Itâs great to know that everything met your expectations.
Weâd be very happy to welcome you back in the future, thanks a million for your kind words!
Best regards,
The TransQuip Team
Unhelpful customer service
Unhelpful customer service
Order a 2 rung ladder which DHL has unfortunately lost which and is no fault of this company but in trying to deal with getting a new item or a refund they have been slow to reply and unreliable for a call back.
The online chat on their website either disconnected without replies or when I did get to a person they were unhelpful or straight up lied saying it had just shipped when it had notifications from DHL saying it shipped a week prior.
Only when I finally got confirmation myself from DHL that they had lost the parcel did this company try take some action but have had to wait days for replies again and when promised a call back we heard nothing. It took us calling back only to hear that yes it is lost and that they apparently don't stock this item anymore.
This has been going on for two weeks now and they still can't seem to sort a delivery. They seemed helpful at first when they mentioned they can get a new one in stock and send it but it was false promises we waited and heard nothing again.
Completely unacceptable customer service, in the end we have no item and no help. This is still ongoing but had to write this now as I do see a way through other than a refund which I'll be asking for in the morning if they break another promise of a call back.
2025幎11æ20æ¥
TransQuip ããã®åç
Dear Alexander,
Thank you for taking the time to share your feedback. Weâre truly sorry for the experience youâve had and for the frustration caused throughout this process.
While the initial issue with the lost parcel was outside of our control, we fully acknowledge that our communication and follow-up did not meet the level of service we aim to provide. We tried our best to make it right, but we recognise that we fell short and sincerely apologise for the inconvenience caused.
We also appreciate your patience during this time. Please be assured that we will take your feedback onboard to improve how we manage similar cases going forward.
Best regards,
The TransQuip Team
Exactly as described was deliveredâŠ
Exactly as described was delivered swiftly great people to do business with
2025幎11æ12æ¥
TransQuip ããã®åç
Dear David,
Thank you for your wonderful 5-star review! We truly appreciate you taking the time to share your experience.
Weâre delighted to hear that everything arrived exactly as you expected and that your delivery was just as you had in mind. Itâs great to know you had such a positive experience doing business with us.
Weâd be very happy to serve you again in the future!
Best regards,
The TransQuip Team
2 ram bearings were sent differentâŠ
2 ram bearings were sent different sizes and now I am told the correct size is out of stock so 4 days later I still cannot fit the ram to my vehicle !!
2025幎11æ7æ¥
TransQuip ããã®åç
Dear Alan,
Thank you for sharing your feedback, and weâre very sorry for the inconvenience youâve experienced. We understand how frustrating it must be to receive incorrect parts and then face a delay due to stock availability.
Please accept our sincere apologies for the disruption this has caused to your work. Our team is reviewing this internally to understand what went wrong and to ensure similar issues are avoided in the future.
We appreciate your patience and understanding, and we hope we can serve you better next time.
Best regards,
The TransQuip Team
Flatbed floorplank purchase
The website is easy to navigate. I have used Transquip previously. The delivery was reliable and quick
2025幎10æ31æ¥
TransQuip ããã®åç
Dear Robert,
Thank you for your 5-star review! We truly appreciate you taking the time to share your experience.
Itâs great to hear that you found our website easy to use and that your delivery was quick and reliable. Weâre especially pleased to know you chose to return to TransQuip, your continued trust means a lot to us.
We look forward to serving you again in the future!
Best regards,
The TransQuip Team
STRAIGTH FORWARD EASY TO DEAL WITHâŠ
STRAIGTH FORWARD EASY TO DEAL WITH PROMPT DELIVERY
2025幎11æ5æ¥
TransQuip ããã®åç
Dear Dean,
Thank you for your wonderful review! We truly appreciate you taking the time to share your experience.
Weâre delighted to hear that you found the process straightforward and that your order arrived promptly. Itâs great to know we delivered the smooth experience we strive for.
Weâd be happy to serve you again in the future!
Best regards,
The TransQuip Team
Excellent item quality
Excellent item quality
Rapid delivery, and packaging.
Although obvious, a write instruction would have been nice.
2025幎10æ31æ¥
TransQuip ããã®åç
Dear Brian,
Thank you for your 5-star review! We truly appreciate you taking the time to share your experience.
Weâre delighted to hear that you were pleased with the item quality and packaging. Thank you also for your feedback regarding the instructions. We will certainly take this into consideration.
Weâd be happy to welcome you back whenever you need us again!
Best regards,
The TransQuip Team
great communication from start to finish
2025幎10æ30æ¥
TransQuip ããã®åç
Dear Paul,
Thank you for your wonderful review! We truly appreciate you taking the time to share your experience.
Weâre delighted to hear that our communication met your expectations from start to finish. Providing clear and timely updates is exactly what we strive for.
Weâd be happy to welcome you back whenever you need us again!
Best regards,
The TransQuip Team
Easy to use website with good productâŠ
Easy to use website with good product choice for automotive industry. High quality product, collected as requested. All fine as expected.
2025幎10æ27æ¥
TransQuip ããã®åç
Dear Steve,
Thank you for your 5-star review! We really appreciate you taking the time to share your experience.
Weâre delighted to hear that you found our website easy to use, our products high quality, and the collection process smooth. Itâs great to know everything met your expectations.
Weâd be happy to welcome you back again in the future!
Best regards,
The TransQuip Team
First class service
First class service after a very competitive selling price delivered by DX next day.
2025幎10æ29æ¥
TransQuip ããã®åç
Dear Norman,
Thank you for your wonderful review! We really appreciate you taking the time to share your experience.
Weâre thrilled to hear that you were pleased with both our pricing and the speedy next-day delivery. Providing great value and efficient service is exactly what we aim for.
Weâd be delighted to serve you again in the future!
Best regards,
The TransQuip Team
Good web site showing all the productsâŠ
Good web site showing all the products i was looking for , easy ordering and good communications on when parts were being delivered .
2025幎10æ27æ¥
TransQuip ããã®åç
Dear Ed,
Thank you for your wonderful review! We truly appreciate you taking the time to share your experience.
Weâre delighted to hear that you found our website easy to use and that the ordering and delivery process went smoothly. Itâs great to know our communication met your expectations.
Weâd be happy to serve you again in the future and look forward to welcoming you back!
Best regards,
The TransQuip Team
Pertect replacement vent
Very fast delivery, it was a perfect replacement for our old vent on our campervan.
2025幎10æ21æ¥
TransQuip ããã®åç
Dear Andrew,
Thank you for your wonderful review! We truly appreciate you taking the time to share your experience.
Weâre delighted to hear that your new vent was a perfect replacement and that delivery was quick. Itâs great to know everything worked out just as you hoped.
We look forward to welcoming you back whenever you need us again!
Best regards,
The TransQuip Team
TransQuip ããã®åç
Dear Chris,
Thank you for your 5-star review! We truly appreciate you taking the time to share your experience.
Weâre delighted to hear that you were happy with the price, communication, and quick delivery. Itâs exactly the level of service we aim to provide.
Weâd be glad to serve you again in the future!
Best regards,
The TransQuip Team
great products and delivery.
2025幎10æ2æ¥
TransQuip ããã®åç
Dear Dean,
Thank you for your 5-star review! We really appreciate you taking the time to share your feedback.
Weâre thrilled to hear that youâre pleased with both our products and delivery service, itâs exactly what we aim for.
Weâd be delighted to serve you again in the future!
Best regards,
The TransQuip Team
Good quality product and have arrivedâŠ
Good quality product and have arrived on time.
Thank you
2025幎10æ14æ¥
TransQuip ããã®åç
Dear Iliya,
Thank you for your wonderful review! We truly appreciate you taking the time to share your experience.
Weâre happy to hear that your order arrived on time and that youâre pleased with the quality of the product. Itâs always great to know our customers are satisfied.
Weâd be happy to serve you again in the future!
Best regards,
The TransQuip Team
Fast service great products ððð
2025幎10æ10æ¥
TransQuip ããã®åç
Dear Shaun,
Thank you for your 5-star review! We really appreciate you taking the time to share your experience.
Weâre delighted to hear that you enjoyed our products and fast service. Your feedback means a lot to us!
Weâd be happy to welcome you back whenever you need us again.
Best regards,
The TransQuip Team
Kept informed stage by stage fromâŠ
Kept informed stage by stage from ordering to when being delivered. Courier let down, as left at a neighbouring unit after driving past our unit not once but twice.
2025幎9æ30æ¥
TransQuip ããã®åç
Dear Julie,
Thank you for your wonderful review and for taking the time to share your experience.
Weâre glad to hear that you were kept informed throughout the ordering and delivery process. Weâre sorry about the courierâs error with the final delivery. We understand how frustrating that can be and appreciate your patience.
Your feedback is valuable, and weâll continue working with our delivery partners to ensure smoother service in the future.
We hope to have the opportunity to serve you again soon!
Best regards,
The TransQuip Team
Great product but only got notificationâŠ
Great product but only got notification the day after it was delivered
2025幎10æ7æ¥
TransQuip ããã®åç
Dear Chris,
Thank you for your 5-star review! We truly appreciate you taking the time to share your experience.
Weâre pleased to hear that youâre happy with the product. Thank you also for your feedback about the delivery notification. Weâll review this with our carrier partners to ensure smoother updates in the future.
Weâd be happy to serve you again whenever you need us!
Best regards,
The TransQuip Team
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