Super freundlicher Kundenservice und sehr schnelle Abwicklung! Ich hatte eine Reklamation wegen eines defekten Nackenkissen. Diese wurde mir nun anstandslos ersetzt. Bin wirklich sehr begeistert von... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
At first I found the pillows relatively high-priced... But they are really so much more comfortable than the cheaper ones! And their customer service is great: when my pillow's zipper broke, the issue... もっと見る
企業が回答しました
Following an incident on one of the wheels of my brand new Travel Blue Aurora suitcase the customer support team provided outstanding service through quick and effective email exchanges. This level of... もっと見る
企業が回答しました
Tarun who is the sales representative at Saket delhi bag line store has been very helpful . Thank you Tarun for your support Thanks Bagline team and thanks travel blue to fix the issue
企業が回答しました
企業情報
当該企業による記述
Established 30 years ago, Travel Blue is a world leading Travel Accessories supplier in Travel Retail. Innovation, forward-thinking and our commitment to providing quality and support is at the core of our business. Travel Blue are proud to supply to 9 of the Top 10 leading global Duty Free Operators. Located in over 10,000 outlets across 110 countries; you can find Travel Blue in airports across Europe, the Americas, the Middle East and the Far East. Browse the Amazon store to buy us now. Our product catalogue boasts over 300 products aimed at travellers by air, sea and land for an enhanced, relaxed and stress-free journey. Life is better when you Travel Blue.
連絡先
Suite 13, Building 6, Croxley Park, Watford, WD18 8YH, London, 英国
- 0845 10 88588 / 0208 381 3811
- customersupport@travel-blue.com
- travel-blue.com
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100%に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent Warranty Service from Travel Blue
I recently contacted Travel Blue for a warranty claim, and I was genuinely impressed by how fast and efficient the entire process was.
What stood out:
• Super Quick Response: Their customer service team replied to my request promptly and was very clear about the steps I needed to follow.
• Hassle-Free Process: The whole process was smooth, with minimal paperwork or delays.
• Fast Replacement: My replacement item was processed immediately and is already on its way—much quicker than I expected!
It’s refreshing to see a company that stands behind its products and provides such efficient after-sales support. I’m very satisfied with the experience and will definitely continue to trust Travel Blue for my travel needs.
Broken Neck Pillow
I had bought a broken neck pillow at the airport in Gran Canaria, I emailed Travel Bleu with the problem and within 1 week I was allowed to receive a new one with a nice gift. I was treated very carefully and correctly and neatly and everything was handled great, A big compliment for Travel Bleu and to Millie L
Ear bud problems!
Had problem with earbuds that were purchased in Europe. After communicating with company they agreed to replace them. While process was time consuming results were excellent as customer service and communications went very well. Congrats to a great International company.
The TravelBlue Sleep Mask is amazing
The TravelBlue Sleep Mask is amazing. It's super light and fits your face perfectly. And their support is great!
Customer service who won't waste your time...
I contacted Travel Blue after my Dreamer Neck Pillow's COVER got damaged. I'd only requested info on the opportunity to PURCHASE a new cover when they'd offered and FULFILLED sending me a whole new Dreamer Neck Pillow 👏🏻FREE
👏🏻OF👏🏻CHARGE! They even asked me which color I wanted when my original item's color was not available at the moment vs just sending me a random one and not communicating the gap. I was absolutely floored when it arrived at my front door yesterday. This is a company who stands by their products and allows their team to care about their customers. I'm grateful for their kind existence. Millie L. is a priceless gift! Keep her happy. ☺️🫶🏻
Stay away
Absolutely garbage power adapter that broke very quickly and cost $60 approx from chine stay away

Travel Blue からの回答
Excellent customer service
Hervorragender Kundenservice
Hervorragender Kundenservice – Schnell und unkompliziert
Ich hatte ein Problem mit einem der Kissen und habe den Kundenservice kontaktiert. Die Rückmeldung kam sehr schnell, und das Team war durchweg hilfsbereit und freundlich. Es wurde ohne Umstände ein Ersatz organisiert, der zügig bei mir ankam.
Ich bin mit dem Produkt und dem Service sehr zufrieden. Man merkt, dass dem Unternehmen die Zufriedenheit der Kunden wirklich am Herzen liegt. Vielen Dank an Millie und das Support-Team – ich weiß die Unterstützung sehr zu schätzen!
Absolut empfehlenswert.
Very committed customer service
Headrest was defect but my complaint was quickly taken care of - I received a remplacement in no time! Thank you😁
Amazing customer service!
I contacted Travel Blue as my travel neck pillow had a leak at the seam. This item has a fleece cover which is removable for washing. I emailed them to enquire whether it was possible to buy a replacement inflatable inner. They replied that this was not available but said if provided certain information/photos they would send me a complete new pillow! This arrived the following day. Their customer service far exceeded my expectations and is so refreshing nowadays. I can wholeheartedly recommend them.
The prompt and efficient after-sales…
The prompt and efficient after-sales service played a key role in securing the customer's continued loyalty
good support
first i bought a neck pillow which immediately lost air. after a very nice and quick contact with supprt, i immediately received a new pillow which works perfectly so far. i hope it stays that way! ;-) Conclusion: good and fast support, although I no longer had a purchase receipt

Travel Blue からの回答
Quickly responded to my satisfaction.
Best customer support EVER!
I've been looking for a particular type of folding bag since 2007! Having seen it on a website where the customer support address was given, I thought I'd try my luck. I had a quick response from Milli, who, after asking if I was on Amazon, arranged for the page in Spain to be opened for a short time to enable me to purchase from the EU website as they're no longer available in the UK. I did, and was amazed at the speed of delivery!
MILLI, YOU ROCK!
Thank you so much, you've made my Easter! 😀
Excellent service and response
Excellent service and response when the lid of my reusable bottle broke shortly after I bought it.
Staff responded quickly to my email and even when I didn’t have a receipt, within a week I received a new bottle.
The process was quick and easy to navigate. I appreciated Millie’s response and quick action! She was very helpful!
Thank you so much!
I will definitely be back to buy True Blue products!
Ottimo servizio e serietà
Un acquisto dimostratosi difettoso è stato sostituito con un servizio celere e senza alcun problema.
II acquired a travel blue neck pillow
II acquired a travel blue neck pillow, but unfortunately, the button went missing after a week, rendering it unusable. Upon reaching out to customer service, I was met with a positive response, and they promptly replaced the item. I am grateful for their continuous follow-up to ensure that I received the replacement.
Had a problem with my product
Had a problem with my product. Reached out to customer service and resolved it in no time.
Minha experiência com a Travel Blue foi…
Minha experiência com a Travel Blue foi muito positiva porque a empresa demonstrou seriedade e muita responsabilidade a respeito da qualidade dos seus produtos. Adquiri uma mochila da marca e a qualidade é excelente, super recomendo!
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