Tryilluminate レビュー 

482
TrustScore 5段階評価の4

3.9

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レビュアーのコメントを見てみましょう

5つ星のうち2の評価

They aren’t amazing. They don’t allow google reviews to be written, so clearly they aren’t confident. On sensor mode I’m recharging twice per week for one light and once for the other two. When trigge... もっと見る

5つ星のうち5の評価

First off, these are the best performing motion lights I have bought! Hands down. First bought them for our apartment and then bought several more once we moved into our new house. The illuminateStri... もっと見る

企業が回答しました

5つ星のうち5の評価

Perfect lights for my new kitchen! They fit nicely under the cabinets with the magnet pads for easy removal for charging. A couple of the magnets came off after a while, but some double-sided tape g... もっと見る

企業が回答しました

5つ星のうち5の評価

We absolutely love the Illuminate wireless motion sensor strip light. It instantly brightens a dark cupboard on our utility. It's slim, wireless and simple to install. It's available in different leng... もっと見る

企業が回答しました

企業情報

  1. 照明専門店

当該企業による記述

the home of the best rated LED motion sensored strips. Modern Interior Design, with no complexity. #tryilluminate


連絡先

3.9

ほぼ満足

TrustScore 5段階評価の4

482件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 28%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.9

すべてのレビュー

(482)

過去12か月のレビュー数: 30

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Had a problem with a strip light not…

Had a problem with a strip light not working. Sent an Illuminate an email, they asked me to send them a video of the problem. They are now sending me a replacement light. Very good service.

2022年10月21日
自発的なレビュー
Tryilluminate ロゴ

Tryilluminate からの回答

Glad that your concern was addressed accordingly! Record showss, the replacement is on its way! You should receive it anytime soon.

5つ星のうち5の評価

Outstanding customersupport

I did have some problem with the mount and light bar but Anton from the Illuminate support team had gone above and beyond to help me resolve these issues therefore it is worth a 5 star experience.

2022年10月11日
自発的なレビュー
Tryilluminate ロゴ

Tryilluminate からの回答

Thank you so much for your feedback! Our team is hard at work trying to continuously improve our service and it’s always rewarding to hear kind words. We love that you love us :) It’s wonderful to know our efforts are paying off.

5つ星のうち5の評価

Received 2 16” soft light strips

Received 2 16” soft light strips. One worked as advertised, the other , on motion detector mode, didn't light very brightly after being installed a while,
. Recharged it and still wasnt quite right. Contacted support and they responded quickly and asked for a video to show the problem. Light quit completely and after a long recharge session the light works just fine. Love ‘em!

2022年10月3日
自発的なレビュー
Tryilluminate ロゴ

Tryilluminate からの回答

We're so glad to hear that our staff were able to rectify the issue and that you enjoyed the quality of the lights. If there is anything else we can do for you, please let us know!

5つ星のうち5の評価

Just as needed, recommend!

Fitted two of the halo products today; one under the stairs, one in the family bathroom. Metal areas in each meant both lights immediately were attached as needed. After USB charging, three button presses toggled between on, off or motion-sense; easy as that! Lovely soft light for night use. Very impressed and would recommend.

2022年10月3日
自発的なレビュー
Tryilluminate ロゴ

Tryilluminate からの回答

Hey! Thanks for leaving us a review. We'll continue to do better to gain more customers like you!

5つ星のうち5の評価

Great support from Jillian

Great support from Jillian, when one of my proximity activated lights stopped working. Replaced straight away. Great product too!

2022年9月30日
自発的なレビュー
Tryilluminate ロゴ

Tryilluminate からの回答

Many thanks for the 5-star rating! We'll relay your feedback to Jillian, she'll surely be happy!

5つ星のうち4の評価

Pleased with Illuminate lights so far

I have purchased several of the original Illuminate lights for various places around my home. I decided on the original rather than latest version because I didn't want to spend a ridiculous amount of money on lights that (in my opinion) should be out of sight. The ones I've received are fine, they do the job, they don't look as nice as on the website but I'm not sure if even the latest version of lights would be as nice as how they appear on the website. In any case, I'm happy with my purchase. I did have a faulty light and a couple of dud magnets so I contacted Illuminate and they quickly sent me replacements which was good. I waited quite a while for my initial order, but the second order arrived quite quickly. The lights look great under my kitchen worktop, under my bathroom basins, in my walk in wardrobe and utility room and in a couple of cupboards. I would recommend and I will likely replace them over time.

2022年9月8日
自発的なレビュー
Tryilluminate ロゴ

Tryilluminate からの回答

Thank you for your feedback! We’re glad you enjoyed your experience. Your feedback is very important to us and we’ll work hard to improve in the areas you mentioned. Thanks for being a customer!

5つ星のうち5の評価

Great product and customer service

Great product and customer service. Bought some strip lights a couple of years ago and very impressed. Unfortunately one stopped charging but the customer service has been excellent. Issue dealt with promptly and resolved easily. Would recommend both product and company

2022年9月11日
自発的なレビュー
Tryilluminate ロゴ

Tryilluminate からの回答

Thanks! It makes our ay to hear that we were able to provide you 5-star service. We'll make sure the entire team receives your feedback. They'll be thrilled to hear your kind words.

5つ星のうち5の評価

Customer service was excellent

Customer service was excellent. Product easy to install and use. Useful leaflet provided.

2022年9月15日
自発的なレビュー
Tryilluminate ロゴ

Tryilluminate からの回答

Hey! We appreciate your time and effort leaving us a good review! This really made our day!

5つ星のうち5の評価

Perfect lights for my new kitchen

Perfect lights for my new kitchen! They fit nicely under the cabinets with the magnet pads for easy removal for charging. A couple of the magnets came off after a while, but some double-sided tape got them back in place.
When one of the lights stopped charging (loose USB port) customer service were fantastic and replaced it straight away.
Overall they are excellent lights with features like changing the brightness level and switching between sensor mode and continuous.

2022年9月17日
自発的なレビュー
Tryilluminate ロゴ

Tryilluminate からの回答

We are so grateful for your kind words. We work hard in providing good customer experience and glad that it resonated with you. Thanks for sharing your review with us and the community.

5つ星のうち5の評価

Like the lights

Like the lights. Flexible solution for my small home. One unit stopped charging after a few weeks but a replacement is being sent. Good customer service.

2022年9月15日
自発的なレビュー
Tryilluminate ロゴ

Tryilluminate からの回答

Thank you for the 5 stars. We are so happy that you are satisfied with the assistance offered. Thanks for your business and time leaving us a review.

5つ星のうち5の評価

The product is excellent

The product is excellent. It’s auto-function is truly very useful and the product is easy to charge. The customer service is prompt and responsive.

2022年9月14日
自発的なレビュー
Tryilluminate ロゴ

Tryilluminate からの回答

Glad that you enjoyed the sensor feature of our light. Thanks for positing! We appreciate your business

5つ星のうち1の評価

I happened to put my e-mail address on…

I happened to put my e-mail address on this site on an purchase form, then changed my mind.From that exact moment ,they began pounding with me spam and now I am bombarded with spam from them nonstop.
Do not type your email address into anything on their site.even though they have this on it.....

Enter your email below, we've got you! (P.S - we won't spam you) Bulls***!

2022年9月7日
自発的なレビュー
Tryilluminate ロゴ

Tryilluminate からの回答

I'm sorry if you felt like we are spamming you with promotional emails. Let me walk you through how to unsubscribe, at the bottom of the promotional email, there is an unsubscribe button you can click. This will redirect you to a page wherein you choose to unsubscribe completely.

5つ星のうち5の評価

What a great idea

When I came across Illuminate a couple of years ago I thought ‘What a great idea’, and have since bought several products from them. They are perfect for cupboards but we use them decoratively too, knowing we can easily recharge them when we need to. I had to request a replacement from them for one that wasn’t working properly and they issued a replacement straight away, which I have just received. I would certainly recommend the products and the customer service has been great too.

2022年9月6日
自発的なレビュー
Tryilluminate ロゴ

Tryilluminate からの回答

Wow! We’re glad that we were able to cheer your day. Trust us, you’ve made our day immensely better by sharing your experience. We’re glad you enjoyed the design and the way our customer support handled your concern. Thanks for supporting our business, it truly means a lot to our team!

5つ星のうち5の評価

Happy with the product and service

Although it took some time to arrive when they did they worked well. Charging is easy and very easy to stall. Unfortunately one of my strip lights broke but they replaced it immediately. Highly recommend.

2022年9月5日
自発的なレビュー
Tryilluminate ロゴ

Tryilluminate からの回答

Thank you for your review! We take pride in providing great customer experience and we're glad that it resonated with you. If there is anything else we can do for you, please let us know!

5つ星のうち5の評価

Fabulous light

Fabulous light. Very very bright and good customer service.

2022年9月4日
自発的なレビュー
Tryilluminate ロゴ

Tryilluminate からの回答

We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!

5つ星のうち5の評価

Great Company and Product

So far my interactions with this company has been outstanding. I really like the product (Illuminate 2.0) though I do wish it would stay on just a little longer. Customer service was excellent, very responsive to send mounting brackets missing in the original package.

2022年8月29日
自発的なレビュー
Tryilluminate ロゴ

Tryilluminate からの回答

Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work!

5つ星のうち5の評価

Great product!

I cannot speak highly enough about the company and the quality of their lights. I have had 2 orders and have them in my pantry, bookshelves,under kitchen shelf and high cupboards. They are on sensor mode and am only just having to recharge after over a month.

2022年8月29日
自発的なレビュー
Tryilluminate ロゴ

Tryilluminate からの回答

We are incredibly grateful that you took the time to leave us a 5-Star review. We really appreciate your business and your helping to share the word about how good our products are!

5つ星のうち5の評価

These lights are amazing and so easy to…

These lights are amazing and so easy to use. Rechargeable and easy to fit to wherever you need light! Could not recommend enough. Just brilliant

2022年8月28日
自発的なレビュー
Tryilluminate ロゴ

Tryilluminate からの回答

Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next purchase!

5つ星のうち5の評価

Excellent lights for those difficult…

Excellent lights for those difficult places and those darker corners. Handy as portable lights too ! Great firm to deal with As well *********

2022年8月28日
自発的なレビュー
Tryilluminate ロゴ

Tryilluminate からの回答

Hey! Thanks for the 9 stars :D We appreciate you for giving us your take about our products. We're glad that customers like you are having a great experience!

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