Journey Bikes レビュー 

I have been contacting by email and calling about a defective battery you sold me for like 10 days now. No one answers and no one calls me back. Now the time is ending where my warranty will be up soon and it will be late. What kind of customer service is this?

Ordered an e-bike battery. Money was withdrawn from my credit card, then returned. No explanation given.

The bike is wonderful. It reaches speed, brakes and everything. The shipping is lacking. I have a scratched battery because of loose packaging and not secured to the frame. But I love it anyway.

There was no communication about an order that was not fulfilled during the 7-10 days quoted on their website.
My purchase was on 11/15/2025 for a replacement battery that wasn't immediately available directly from the bike manufacturer.

I waited approximately two weeks for an email with shipping information, and heard nothing. Next, I used their website's contact page and requested a status update; no reply.

On 12/5/2025, I emailed them directly. BTW, the online chat feature doesn't work, and there is no phone number to contact them, which I find annoying and adds to the lack of trust I have in this company. This could have been handled efficiently by speaking to a person.
Almost immediately on 12/5, I received a reply claiming to have already emailed me, claiming, "We sent a message a few weeks ago. The battery is backordered and won't be available until mid December."

I checked spam, and nothing was there either. Again, how about calling me since there was going to be a long delay? Crazy how I got a reply when emailing directly, yet not when using their contact form. Perhaps they need to update their website; either way, it's suspicious.

Sunday, 12/7, I received another email:
"I just got an email from Nakto. The battery is at sea - they are expecting it in the warehouse in 4 weeks. I'm so sorry for the delay but it's on its way. I'll let you know as soon as I ship it."
Make note, this would not be mid-December as I was told in the previous email.

At that point, I lost all trust in their ability to fulfill my order at all and requested a full refund.
They agreed and still screwed that up by issuing only a partial refund, shorting me the $20 shipping fee.

When I emailed to ask for an explanation, I was ghosted once again. Their customer service is abominable to say the least.

As it's the holidays, I haven't followed up; my time is worth more than $20 at this point.

All of this has led me to a one-star review based on my experience and a heads-up for any customer looking for recommendations.

I still believe that if Journey Bikes had a phone number I could use to speak with a live person, it would have been an entirely different experience, and most likely, even with the backorder delay I could have easily checked on, it would have led to a satisfied customer.

Lastly, I hope holding onto my $20 was worth it.

I love the malibu bikes. The batteries cut out once in a while but it's the only battery to fit...so i keep buying them. Or i would have to get another bike.

Sent the wrong bike and have not responded to my 5 emails and phone calls

I bought a Greattan trike that weighs 153 lbs with battery. This trike rack is rated for 150 lbs. Tight but works. The rack is large enough for this monster etrike. The only thing I did to modify it was use a ramp for the center where the front wheel goes. That way I just drive it onto the rack. I will say it took quite some time to assemble the rack.

Great service and communication! Perfect for my trike! Thank you!

Ease of purchase fast shipping.

Great customer service and a quality product. I love my bike.

Ordered the bike at posted price and they called and said the order had to be canceled because it shouldn’t have been posted at that price. Did reorder it for the extra roughly 300$ by told them in an email that they should honor the price posted, it was the 3rd one I’ve bought from journey

I was worried that I couldn’t get the right battery, but I did and it works great.
I still have to fine a home for the new battery that didn’t fit my bike.

I ordered a bike and about a week later got an email stating my order had been cancelled due to "staff error". Nothing else, no other communication, and no opportunity to correct it with a new order. It was highly suspicious for a business that could profit so highly from each order, so I'll be ordering somewhere else.

never recieved charger ....ship to home addess when using fed x or ups... 1410ski run blvd. #36 south lake tahoe ca. 96150.....if using usps you have to ship to my po#13105 south lake tahoe ca. 96151... please fix this issue...thank you.....

I ordered a battery early may, when I checked tracking on it after it should have arrived, it stated the order had been cancelled. Their website stated it was in stock. Journey bikes said they would let me know when they would be available again. They did not. However, I just received an email stating they had shipped one 14days ago. I have not received it. I searched to find one and did through a different company. My original battery only lasted 220 miles, of course they didn’t replace. I have had terrible customer service with them. Buy local folks, that’s my advice.

Bike is nice and I am enjoying riding, but.
One problem. After assembling the bike and blowing up the tires, I rode about 50 feet and the front tire flattened. I took the wheel to the bike shop , with the flat for repair. The technician said the rim did not have the thin rubber membrane around the rim that protects the tube from tearing on the holes on the rim. I am glad I didn’t get far. Also, I hope the rear rim has one. So far so good.
Can someone tell me if the left front shock is supposed to have a cover on it like the right? I seem to have a difficult time communicating with Journey. Phone or email.

Good communication. Bike arrived damaged in shipment and replacement parts were promptly delivered. I have yet to complete the bike assembly as I had to leave for a month. I’m anxious to get back and work on finishing and learning to use the bike.

My wife ordered a replacement part for her bike paid over $100.00 for the part. The order was placed 3/11/2023 and never received the part. We have left messages at the number posted on their website twice. We have emailed several times to only get one response. On 3/16/2023 someone named Oliver replied that the part would be ship by Monday 3/20/2023 Nothing has been received yet. All I’m asking is for the part or a refund to my account. It would be good business practice to at least respond to emails or phone calls!!