UGP - United Gas & Power レビュー 1,021

UGP - United Gas & Power からの回答

2026年4月30日

Thank you for your kind feedback! We’re delighted to hear that Tim has provided clear, transparent advice and helped you secure the best possible contract. It’s great to know his polite and proactive approach made the experience a positive one.

We’ll be sure to pass your kind words on to Tim, and we appreciate you taking the time to share your experience.

✨ The UGP Team

UGP - United Gas & Power からの回答

2026年4月29日

Thank you for your fantastic feedback! We’re really pleased to hear that our team was able to support you during a challenging situation and help make things easier.

It’s great to know you found everyone friendly, responsive, and proactive — especially with returning calls and replying quickly to emails. That’s exactly the level of service we aim to provide.

We really appreciate you taking the time to share your experience.

✨ The UGP Team

UGP - United Gas & Power からの回答

2026年4月29日

Thank you for your fantastic feedback! We’re really pleased to hear that you found the transfer fast, easy and efficient, and that speaking to real people made a positive difference. Providing clear communication and a straightforward online experience is exactly what we aim for.

It’s great to know our pricing and service stood out, and we look forward to supporting you further when your electricity contract is up for renewal.

✨ The UGP Team

UGP - United Gas & Power からの回答

2026年4月21日

Thank you for your feedback! We’re pleased to hear our team helped ensure the change was completed on time. We really appreciate you taking the time to share your experience.

✨ The UGP Team

UGP - United Gas & Power からの回答

2026年4月21日

Thank you for your feedback! We’re delighted to hear that Niamh was able to help and get your query sorted quickly. We’ll be sure to pass on your kind words to her.

✨ The UGP Team

UGP - United Gas & Power からの回答

2026年4月7日

Thank you for your kind feedback! We’re really pleased to hear that Niamh provided such efficient and helpful support. We’ll be sure to pass on your kind words to her.

✨ The UGP Team

UGP - United Gas & Power からの回答

2026年4月7日

Thank you for your fantastic feedback! We’re delighted to hear that our team provided quick, efficient support and made the whole process stress-free for you. We understand how important that is when running a busy business, so it’s great to know we delivered on that for you.

We really appreciate your kind words and look forward to continuing to support you.

✨ The UGP Team

UGP - United Gas & Power からの回答

2026年4月7日

Thank you for your fantastic feedback! We’re delighted to hear that Tom was able to make things clear and straightforward for you, and that his support made such a positive difference. Providing patient, knowledgeable, and genuinely helpful service is exactly what we aim for.

We’ll be sure to pass your kind words on to Tom — he’ll really appreciate it. Thank you again for your recommendation.

✨ The UGP Team

UGP - United Gas & Power からの回答

2026年3月19日

Hi Kath,

Thank you for taking time to leave us a review.

The out of contract prices can be found on our website here.

https://www.ugp.co.uk/support/faqs/contracts/

We do not have any information to be able to contact you with regards to looking at your prices and potentially offering you a backdate on the rates to help with the charges.

Unfortunatley out of contract prices are always high with commericial energy but I am sure we can help.

Please contact us at your earliest convenience and ask for Tim in Sales who would be happy to help.

Thanks,

UGP

UGP - United Gas & Power からの回答

2026年3月19日 に更新

Thank you for your feedback! We’re really pleased to hear that your transition to UGP was seamless and that you’ve found our portal easy to use.

✨ The UGP Team

UGP - United Gas & Power からの回答

2026年3月11日

Thank you for your lovely feedback! We’re so pleased to hear that Latoya provided such great support. We’ll be sure to pass on your thanks to her — she’ll really appreciate it.

✨ The UGP Team

UGP - United Gas & Power からの回答

2026年3月11日

Thank you for your great feedback! We’re really pleased to hear that Tom and Sophie were able to support you in getting your new contracts set up smoothly. We’ll be sure to pass on your kind words to them — they’ll be delighted to hear it.

✨ The UGP Team

UGP - United Gas & Power からの回答

2026年3月11日

Thank you for your kind review! We’re delighted to hear that switching to UGP was quick and straightforward for you. Providing excellent customer service and making the process simple is exactly what we aim for.

It’s great to know Dylan and Sophie were a pleasure to deal with — we’ll be sure to pass your feedback on to them.

✨ The UGP Team

UGP - United Gas & Power からの回答

2026年3月3日

Hi Marco Wong,

Thank you for taking time to leave us a review. When you move into a property and do not set up a contract you will always get charged a variable price. We will request payment on this for the energy that is used.

Our sales team have been trying to get in touch with regards to setting up a contract but as this is a residential property we are unable to offer a business contract.

If you would like further information on this please get in touch with us and we would be happy to discuss.

Kind Regards,

UGP

UGP - United Gas & Power からの回答

2026年2月12日

Thank you for your fantastic feedback! We’re delighted to hear that the move to UGP was made easy for you — that’s exactly the experience we aim to deliver.

It’s great to know that both Dylan and Sophie provided excellent support throughout the process, and we’ll be sure to pass on your kind words to them.

Thank you again for choosing UGP and for taking the time to leave a review.

✨ The UGP Team

UGP - United Gas & Power からの回答

2026年2月12日

Thank you for your kind feedback! We’re really pleased to hear you found us easy to deal with and valued having a dedicated account manager on hand. Providing local, personal support is something we’re proud of.

We appreciate you choosing UGP and look forward to continuing to assist you.

✨ The UGP Team

UGP - United Gas & Power からの回答

2026年2月3日

Thank you for your lovely feedback! We’re really pleased to hear that our team were polite, knowledgeable, and went the extra mile to assist you. Providing helpful, attentive service is something we take great pride in.

We appreciate you taking the time to leave a review.

✨ The UGP Team

UGP - United Gas & Power からの回答

2026年1月22日 に更新

Hi Suleyman,

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet expectations.

Based on your reviews in general, it does seem that you have had a number of issues relating to energy supply with a number of suppliers in the past and we are sorry to hear this is again the case.

In terms of the contract issued via the broker, the DocuSign contained two pages — one confirming the site details and the other clearly setting out the agreed unit rates and charges. This was sent for review and signed electronically.

If this contradicted rates previously discussed with your broker and you feel like you have been misold we would like more information on that.

That said, we absolutely understand that the unit rate is the most important part of the decision, and this should always be clearly highlighted and understood before any contract is signed.

If this wasn’t communicated clearly or confidently at the time, we regret that and will take this on board.

We’d welcome the opportunity to review this with you directly and address any outstanding concerns. I know our customer service manager has been in contact with you on this. If you would like to discuss this further feel free to get in touch.