Tommy Hilfiger United Kingdom レビュー 

Absolutely ridiculous that customer service can only email customers with gmail accounts. Received a faulty product but can not receive email to respond with photos.
Tried using the chat option but that doesn’t work either and simply keeps asking to choose another option. It won’t actually connect me to a human.
Awful awful awful.

been to stratford westfield branch today and after selection went to checkout and after scanning they realised that the item shows £20, original prise was £40. They took long time to tell me that and once told I wanted to by another colour but I was refused to buy another… I believe the item was at a discount rate but the way they refused was totally wrong…

Just echoing what everyone else is saying. Item returned weeks ago. Can’t get in contact with anyone - just receive an automated reply via email and live chat and phone number doesn’t work. Appalling for a large company. DONT WASTE YOUR TIME!!

Avoid this brand at all cost!
How they exist is still one of the biggest mystery.
They lie about delivery.
Barely contact with customer service. You buy in the UK,they sending from Netherlands, and its nowhere said... Very disappointed

Appalling customer service. No returns label in parcel and have tried for more than 2 weeks with multiple email messages to obtain one. Was told that it's not possible to have a label sent for printing out but that UPS would deliver a label to my mailbox. Hasn't happened and despite querying have been told the case is closed! Will never ever be tempted to buy online from Tommy Hilfiger again.

Customer services are totally uncontactable. The phone line never reaches anyone, they don’t respond to emails and the chatbot never puts you through to customer service. I bought a coat in January which was unfortunately too large, but didn’t come with a returns slip. I was unable to download a new one as the item still showed as undelivered on the Tommy Hilfiger website. I am still waiting to hear from someone to get a new returns slip.

As a (once) loyal Customer of Tommy Hilfiger, I purchased a TH Original Waffle Knit Bathrobe, original Price £90, discounted to £67.50... and I had to wait for Delivery.

On receipt, I now know why! In unpacking the robe and holding it up via the hanger loop round the collar, in came away immediately in my hands - the stitching across the collar was not completed. On closer inspection, lots of loose threads on stitched seams were not trimmed by the TH seamstress... it had clearly been made in a hurry, with no 'quality control' (nor the seamstress doing their job to check & tidy up the garment themselve). Quick response from Customer Service... but unsatisfactory offer of recompense for the disappointment and trouble TH has caused me. Clearly this Brand is no longer reliable for quality product and I am now an ex-customer of TH. Don't become as disappointed as me... avoid TH product, the Brand is no longer 'quality'

My initial order arrived late. I tried to follow up with customer service but gave up waiting for a response on chat or phone. After occasional use and 3 months the carpenter trousers have disintegrated at multiple points from approved washing and light general wear. There are long waiting times at peak times for customer service (hours) and apparently this level of quality is to be expected at £140 for a pair of trousers (I sent pictures and they said this was from "normal wear and tear").

SHOCKING AFTER SALES TREATMENT. I bought two winter jackets ( one sleeveless and one sleeved ) from Hilfiger in the shop concession at John Lewis Southampton. A few months later the pocket zip failed. My wife took it back to them ( 20 mile journey each way ) and she encountered rudeness, resistance and unprofessionalism. They point blank refused to acknowledge there was a fault and refused to do anything about it. Just horrible staff. Fortunately I took the jacket to John Lewis customer services and they saw the fault, apologies for our terrible experience and fully refunded the purchase cost. SHAME ON YOU HILFIGER

FUYEZ !!!!!!!!!
J'ai commandé ce qui semblait être un ensemble de survêtement sur le site de Tommy Hilfiger. Sur l'image, c'est présenté ainsi, noté comme étant un jogging sur le site. A ma grande surprise, lors de la réception, je ne reçoit que des bas de survêtements ! En appelant le service client par téléphone, on m'explique tranquillement que ce sont des "joggers" qui sont vendus, donc uniquement des bas !
Grosse déception et site trompeur !!!!

Team in shop shows an item online at 50% discount and suggests to buy it from the shop online because the item wasn´t available at the store (where it also was on 50% discount) in the needed size. 2 hours later, try to buy it online, the discount is way less than 50%. Contact with live chat + send pictures of the online 50% discount on the item from 2 hours before. Live chat gives a very non-client oriented answer. Very disappointing. But, seeing all the comments on the low quality of the online shop, might be a chance I couldn´t purchase the item.
I have to add that the team in the shop (Maastricht) did a great job and was very nice.

DO NOT BUY FROM THEIR SITE !! Been almost 2 weeks and my item has not even been shipped!!!!!!!!!

So Disappointing, Ordered an item and it seems to be stuck in the Netherlands. Thought that Tommy Hilfiger customer service would be good, as they are such a large company- it was terrible. Rude agents on the live chat, no help at all. Really regret not checking reviews before ordering. Never again. Avoid.

Thieves - They had kept my faulty jacket that was returned and will not give me my cash back. I don’t understand why this company is allowed to continue trading.

Used a gift card to purchase trainers, bought 2 sizes of the same trainers spent £140 cash on top of the gift card value, was expecting £120 cash back and they refunded part cash part gift card, absolute nonsense, watch out and their customer service staff talk over you when your speaking rude!

Absolutely unacceptable customer service from Tommy Hilfiger UK.

I returned trainers and socks (paid with a gift card). The warehouse confirmed receipt, yet my gift card has still not been re-credited. I have now called seven times over the past 10 days and keep being told my case is “escalated.” Nothing is resolved.

What is even more frustrating is that I have been repeatedly asked to “keep calling back” for updates instead of being proactively contacted. The burden has been entirely placed on me as the customer.

I purchased the items during the sales specifically to reorder a smaller size. Due to this unreasonable delay, the sale period will likely end and prices will return to normal — meaning I will lose the opportunity to repurchase the same item at the price I originally paid.

I was also told there is a “system problem” preventing emails from being sent. For a global brand, this explanation lasting over a week is simply not credible.

No follow-up, no accountability, no urgency. My money is blocked, and I am left chasing a resolution.

Extremely disappointing experience.

Ordered a pair of boots. Complete address provided at order stage. Received order confirmation with said complete address. Got a shipment dispatch email pretty soon after placing my order. Got a Royal Mail email telling me that they will deliver the item today, only to get a surprise email alerting me that Royal Mail cannot deliver the item because the address is incomplete!! Reached out to Tommy Hilfiger to be told that the address is too long and that I need to abbreviate it for my next order. Disclaimer: as far as addresses go the character length of my address is really not that long.

The customer service representative dealing with the case was absolutely unbothered and not in the slightest bit helpful. I’ve been at this address for some years now and have previously ordered from Tommy Hilfiger and this is the first ever instance that I’m told that my address is too long for a correct shipping label to be printed. My mind is blown.

If I could give no stars I would. No customer service what so ever, no matter what method of contact you choose. Wanted to return an item but no return label in box and the website would not allow me to create one so only alternative is customer service, which does not exist. DO NOT BUY FROM THEM!

I purchased an online order via the store. It took two weeks to arrive. The goods were unsuitable so I returned these to the store 01 February 2026 who processed the refund. It is now 17 Feb 26 and still no funds returned to my bank. I tried contacting their customer services team through email , telephone calls and chat. Each one unsuccessful due to phone lines not operational or email bouncing back or chat line not responding to my requests. This is very frustrating. I eventually contacted the store direct who apologised and advised that they have raised a ticket and would try contacting them. Nothing as yet. The worst customer service I have ever encountered. It’s a shame they cannot meet the same standard as the Southampton store.

If you’re based in the UK the items will be shipped from the Netherlands and you would not be informed in advance. Their logistics cause high delays. Also, it’s not easy to cancel orders from the them and their refund process take a while.