Tommy Hilfiger United Kingdom レビュー 

The shopping experience was very easy to do and the item was as an added bonus on special offer so overall the experience of shopping with you was really superb.

I have been a regular customer of the Tommy Hilfiger Outlet in Wembley for some time, which makes this experience particularly disappointing.

I purchased two pairs of Tommy Hilfiger shorts from the Wembley Outlet, both labelled as size 34. After sending them to my son in Egypt, we discovered that while one pair fitted perfectly, the other would not even fasten, despite both being labelled as the same size.

My son took the unworn shorts, together with a copy of the receipt, to the Tommy Hilfiger store in 6th October City, Egypt, hoping to exchange them for a larger size. He was informed that the barcode on the receipt could not be found in Tommy Hilfiger’s system, so the exchange was refused.

I submitted a detailed complaint through Tommy Hilfiger’s website but received no acknowledgement or response. I then emailed customer service and contacted the company on X. Unfortunately, the only reply I received referred to the Outlet return policy and did not address the two issues I had asked them to investigate: why two Tommy Hilfiger shorts, both labelled as size 34, differed so significantly in size, and why a genuine Tommy Hilfiger receipt could not be recognised by another Tommy Hilfiger store.

As a loyal customer, I expected my concerns to be investigated properly rather than receiving a generic response. I still hope Tommy Hilfiger will look into these issues and provide a fair and practical resolution.

Not able to use sign up for Newsletters and 10% off 1st purchase spoke to customer services who weren’t able to help

I ordered this expecting it to arrive atleast tomorrow for my partners birthday, and still has not arrived even over the time I paid for shipping.

Very clear and straightforward guidelines. And the payment ptions are available for ones possibilities.

Great easy website to use fast and simple checkout choices of payment excellent and easy to use website with stunning clothes great prices highly recommend this company

Several times ive been logged out it says no internet but i have internet

I am very happy with my purchases from tommy hilfiger they are very good quaility and always arrive on time. Its very easy to order and pay

Ordering was easy, I ordered Sunday 5th July, it’s now Wednesday 8th July, still waiting for confirmation email, as they say 4/5 working days for delivery, so I should hopefully receive my order this week

Really poor customer service. I have an urgent trip coming up, so I emailed to ask if I could change my delivery address because I won’t be able to collect my order from the retail store. No one replied.

I also tried using the “Chat with Us” function. After the digital assistant transferred me to a real agent, no one responded.
I tried to the retail store. They picked up the phone and immediately hung up on me.

Really quick and easy to navigate. The only thing that could be better is the address section isn't big enough to be able to put your full address in.

Fabulous customer service. The item I wanted was reduced and out of stock on line and everywhere near me in my size. There was a couple in other parts of the country. I registered to be informed when it was available and the next day I was informed there was one available. I guess they are arranging for the item to be sent to me from one of the stores, still at the reduced price and postage free. Excellent, not many of the high street stores would go to so much trouble. I am awaiting its arrival but based on previous items I have bought from them it will be superb quality.

I am absolutely furious with Tommy Hilfiger’s online ordering system. My first order was cancelled without any clear explanation, so I placed the order again because I still wanted the items. Now I’ve received an email saying my first order is actually delayed and will take longer to ship instead of being cancelled.

So which is it? Cancelled or delayed? I’m now left with two orders, no idea which one will actually arrive, and both payments have already been taken from my bank account.

What makes this even worse is that there seems to be no proper way to contact customer service. There is no email address to reach anyone, only a chatbot that limits you to the questions it wants you to ask. You can’t ask about cancelled orders, and there’s no option to speak to a real person who can actually sort out the problem.

The whole situation is confusing, stressful, and completely unacceptable for a company of this size. Customers shouldn’t have to guess what’s happening with their orders or worry about being charged twice because of your mistakes. Communication has been poor from start to finish, and I have no confidence that I’ll receive the correct order—or any order at all.

A very disappointing experience, and I won’t be ordering from Tommy Hilfiger online again.

This lot continuously ship slim fit items when you order regular fit. This was the last time, i officially give up with this trash brand. They use the worlds slowest shipping to send you the clothing they pack wrong and then to top it off you have to wait over a week for a refund. Tried ordering via asos and still they can’t send the correct items.

Pathetic customer service - avoid like the plague. Ordered express delivery for 1-2 working days and was obviously just given regular delivery due to an “Issue with the department doing labels with UPS”. Did absolutely nothing to help and have to contact back to get the express delivery refunded when the order arrives. Genuinely the worst service I’ve received from a brand/shop in a very long time. They genuinely couldn’t care less once they already have your money. Go to literally ANY other brand than waste your money here because they’re beyond useless. Would love to know how many claims have been made with Trading Standards for fraudulent trading practices by selling express delivery for additional money and just shipping the products using the regular service - a disgrace.

I ordered 3 items from Tommy Hilfiger and wished to return 1 item worth approximately £50. Unfortunately, no return label or return documentation was included with my order.

I contacted customer services requesting one on numerous occasions and received no response. I was simply ignored.

What is most disappointing is that Tommy Hilfiger is a premium brand charging premium prices, yet the customer service is extremely poor. A simple response or return label would have resolved the issue immediately.

Order Number: #31077918136

If Tommy Hilfiger would like to resolve this matter and do the right thing, refer to the above order. I want to return the blue vest in size L.

So far, very disappointing experience and not the level of service I would expect from a brand of this reputation. If this does not get resolved, I will not be buying from you ever again.

I purchased a Tommy Hilfiger macramé bag last year and requested a return because the quality was disappointing. The handle became damaged very easily, and I did not receive helpful support from customer service. Since my return request was not resolved, the bag remained unused in its box for almost a year. I have only recently decided to use it, but I am still disappointed with the product quality and the lack of after-sales support.

I will never order from TH on line again. Appalling customer service. Ordered jeans sent wrong ones. Asked return label they want pictures which I’ve. Sent twice. The email allows 2 GB so when I sent photos they were 70 GB. I explained this numerous times and they ignore my email and ask me again for photos. This is ongoing . Do not order online from them .