UK Doors Online レビュー 

277
TrustScore 5段階評価の4.5

4.6

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I have had doors from this company fitted for about 5 years. After this time I noticed that one of the internal seals was not quite right. I contacted them about this and Celia from customer servi... もっと見る

5つ星のうち5の評価

I contacted Uk doors when at the planning stage of my self build project. Due to a few issues my end I needed to tweak and change and luckily Megan S has the patience of a saint and did a number of re... もっと見る

企業が回答しました

5つ星のうち5の評価

Have used UK Doors Online a few times for various projects and been nothing but impressed with the product and service received. Megan, our sales contact always responds quickly and efficiently ensuri... もっと見る

企業が回答しました

5つ星のうち5の評価

Really impressed with UK Doors Online. The quality of the product is excellent – solid, well finished and exactly what we wanted. Megan, our agent, was brilliant throughout – very friendly, knowledgea... もっと見る

企業が回答しました

企業情報

  1. ドア製造業者

当該企業による記述

Here at UK Doors Online, we fabricate Aluminium Bifold Doors, Aluminium French Doors, Aluminium Single doors. Supplying to both Trade and Retail. As you can see from our reviews, we try really hard to keep our customer service levels as high as we can. The doors we make are as good a quality as anyone can buy. We put care and attention in to every door we make, ensuring they are built to the highest standard. All the reviews we get are passed out to the team, so they can all see how well they are doing.


連絡先

4.6

優良

TrustScore 5段階評価の4.5

277件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 83%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(277)

過去12か月のレビュー数: 66

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great Sales Experience

I want to thank you for all of your help with my recent order for two composite doors and a bifold.

I had made initial enquiries on line and you telephoned me by means of follow up. As a result of this call I continued viewing products from UKDoorsonline and with your considerable assistance I placed an order last Friday.

It is important to say that without your follow up call I probably would not have continued to look at the website, as I was having a few "technical hitches" with colours and certain options such as thresholds and cills not so straightforward to order on line.

Nothing was too much trouble for you and you also ensured I got a very competitive price.

So in summary, thanks very much. You are a credit to the company you work for.

2022年9月23日
自発的なレビュー
UK Doors Online ロゴ

UK Doors Online からの回答

Hi Steve, thanks for the review, it's much appreciated

5つ星のうち5の評価

From quote to delivery a fine example of quality and service

I have recently been having a kitchen extension and wanted some Bi-Fold doors with integrated blinds. To be honest I didn't have a clue where to look for them so had a look online. I came across UK Doors Online on the back of the good reviews that they have on TrustPilot. From quote to delivery they were fantastic. Paul in sales was knowledgeable and helpful assisting with any questions I had. I was updated as to the delivery date and was pleased to find out the lead time was shorter than I anticipated. The doors were delivered at 9am on the day I was told they would arrive. Nothing was too much trouble for Steve the delivery driver he was excellent helping me place the doors where they needed to be prior to installation. A credit to the company. As for the doors the quality is exceptional and were fitted easily. They look fantastic. I would have no hesitation using UK Doors Online in the future or recommending them to friends and family. Great work guys!

2022年9月21日
自発的なレビュー
UK Doors Online ロゴ

UK Doors Online からの回答

Hi Rob, thanks for the review, it's much appreciated

5つ星のうち5の評価

Fabulous products and customer service

Fabulous products and customer service. I ordered a bi-fold door and a roof lantern. Paul Noad helped me with the order at every step. He answered all my questions patiently and clearly as I really didn't know what I was talking about. He made suggestions that saved me money, very rare these days. Delivery was quicker than other companies and on the promised day. The delivery drivers were very pleasant and careful. I would recommend this company to anyone. Six Stars.

2022年9月20日
自発的なレビュー
UK Doors Online ロゴ

UK Doors Online からの回答

Hi, Thanks very much for the review, it's much appreciated

5つ星のうち5の評価

Arrived on time and in excellent…

Arrived on time and in excellent condition. Door is perfect and would recommend them to anyone that are wanting style and security.

2022年9月7日
自発的なレビュー
UK Doors Online ロゴ

UK Doors Online からの回答

Hi, Thanks for the review and glad you like the look of the doors

5つ星のうち5の評価

bifold doors…

Very competitive price on bifold doors and windows, great service, well made and delivered on time. Good communication and service from Paul Noad.

2022年9月7日
自発的なレビュー
UK Doors Online ロゴ

UK Doors Online からの回答

Hi, Thanks for the review, it's really appreciated

5つ星のうち5の評価

I had spent a great deal of time and…

I had spent a great deal of time and effort in researching Bi-fold & French door suppliers for my new build and came across UK Doors Online. I have been most impressed with their pricing, guidance & advice from the outset of the sale right through to installation and completion. Supported throughout by Paul Noad & his team, the excellent customer service has made all the difference. If I ever need similar goods in the future, I would only be making one call. I thoroughly recommend UK Doors Online.

2022年9月5日
自発的なレビュー
UK Doors Online ロゴ

UK Doors Online からの回答

Hi Stephen

Thank you for the review, it's great to hear you found our service , support and product good. I will make sure Paul see's this review too.

5つ星のうち2の評価

Great product but not everything I…

Great product but not everything I ordered arrived, phoned several times over the course of a few hours with no answers, cost me an extra days work to sort the doors out without the extra parts not delivered

2022年8月23日
自発的なレビュー
UK Doors Online ロゴ

UK Doors Online からの回答

Hi, Sorry that we missed something off your order. I know we have communicated about this by email since your review.

We do always ask customers not to book their fitting in for the day of delivery, as sometimes the human in us kicks in and we forget something.

I checked our log on the phones and in total, there was 47 mins of communication within 2 hours over the missing add on. Saying you didn't get an answer is a bit harsh.

We have supplied 4 other orders to you, all of which have been delivered without any problems, so marking us with a 2 star I feel is a little excessive, but everyone has the right to score how they feel and sorry we let you down on this occasion.

5つ星のうち5の評価

Good Service

Good Service, Competative quotation. Quick Delivery time.
Would recomend this Company
GJ's Northern Construction and Development.

2022年8月12日
自発的なレビュー
UK Doors Online ロゴ

UK Doors Online からの回答

That's great - thank you.

5つ星のうち5の評価

Excellent Service

Very attentive and kept in touch throughout the process from order to delivery.

2022年8月5日
自発的なレビュー
UK Doors Online ロゴ

UK Doors Online からの回答

Lovely to hear and thanks for the great review

5つ星のうち5の評価

Absolutely brilliant service from start…

Absolutely brilliant service from start to finish and the bi folds are top quality. Paul couldn't of been more helpful. A* service

2022年7月29日
自発的なレビュー
UK Doors Online ロゴ

UK Doors Online からの回答

Thank you for the lovely reply, we have sent it through to Paul and the team.

5つ星のうち5の評価

Extremely pleased with service and…

Extremely pleased with service and communication. Paul has been great from beginning to end and has been at hand throughout. He’s an asset to the company.

2022年7月22日
自発的なレビュー
UK Doors Online ロゴ

UK Doors Online からの回答

Thank you for the lovely reply, we have sent it through to Paul and the team.

5つ星のうち5の評価

First time buyer of bi-fold doors

Never bought 3-pane bi-fold doors before and so did extensive research. Found UK Doors Online and followed their quote process giving my measurements. They responded rapidly with a firm price which looked to good to be true. So i phoned and spoke to a lovely lady ( Fiona? ) who guided me through the various options and choices pointing out the areas for careful consideration and the difference that higher U value glazing gives for thermal efficiency. Decided to take a trip to their showroom and was very impressed by the products on display , particulary the professionalism of Paul Noad, sales representative. He did a great job helping explain the pros and cons of buying bi-fold doors. This man knows his bi-fold doors.Placed the order there and then and delivery happened exactly when promised.
Their driver, Darren, did a great job offloading and even provided his wooded blocks to stand the doors upon. Took great care. Now they are installed ( by my brilliant fitter ) am delighted by the Price & Quality of product. Can't recommend highly enough the whole buying experience.

2022年7月15日
自発的なレビュー
UK Doors Online ロゴ

UK Doors Online からの回答

So nice to hear that you liked our products and service and thank you for the great review

5つ星のうち5の評価

Fench doors and side panels

The team at uk doors online were great resulting in my french doors with side panels on my summer house looking lovely. Despite it being an online service they were always and hand and made sure I got exactly what I needed.

2022年7月13日
自発的なレビュー
UK Doors Online ロゴ

UK Doors Online からの回答

Hi, thanks for the lovely review - it's much appreciated

5つ星のうち2の評価

Poor customer service

I dont like leaving negative reviews, I am mindful we are humans and make mistakes but after the thinking about it and the treatment we received I thought I should.

We ordered our door, the delivery day came, found out we was sent the wrong door.

I rang up to say delivered the wrong door, I asked if could get to ASAP please.

We booked the fitters in for the Wednesday, I was told I shouldn’t have booked the fitters in so soon and they can’t deliver by then.
they would not accommodate, didn’t own up to mistake, never got an apology, and I had to ask. When the door came, some of the parts were missing, agin didn’t get an apology. Had to wait a few weeks for it to come. The door doesn’t shut right, can’t doing anything about it.

I think if you were going to get a door from Uk doors , be mindful there may be some delays and customer service can be quite poor as they do not take accountability.

However, this is only my experience.

2022年7月5日
自発的なレビュー
UK Doors Online ロゴ

UK Doors Online からの回答

Hi, Really sorry to see your review. Ella has been in contact with you, to arrange for someone to come out and help with the locking of the doors (Ella explained it sounds like it needs toe and heeling correctly by your fitters, but we will happily call out and check that for you).

She is still awaiting your call back to arrange this, so if it's still a problem, let us know.

We are also sorry about the mix up with the doors. This has only ever happened twice since we started the business and we are sorry that you were one of them.

There is no reason for the team not to apologize at the time, so please take this message as our apology.

5つ星のうち5の評価

Black aluminium doors are gorgeous and excellent service!

The black aluminium French doors we purchased from UK Doors Online have arrived and we are delighted with them. Megan was so helpful from the outset, answering all my questions (there was lots of them!) and helping me design the doors I wanted. The lead time was the best of all the companies I spoke to - which if I'm honest made me a little dubious - but this was unnecessary as they are beautifully made doors and fit the space perfectly. Thanks Megan for all your help.
The guy who delivered the doors was super friendly too. Excellent service and excellent product.

2022年6月27日
自発的なレビュー
UK Doors Online ロゴ

UK Doors Online からの回答

Thank you for the lovely reply, we have sent it through to Megan and the team.

5つ星のうち5の評価

I have recently bought 3 pane bi-fold…

I have recently bought 3 pane bi-fold doors and replacement glass for my previous doors. The door fitters I used praised the quality of the doors for many reasons.

I would like the thank the customer service I received through the quotation, ordering and delivery process, all went to plan just as Megan in sales told me it would do, thanks Megan. I would recommend UKDoors on-line to anyone in the future.

Regards,
Robert Johnston

2022年6月24日
自発的なレビュー
UK Doors Online ロゴ

UK Doors Online からの回答

Thank you for the lovely reply, we have sent it through to Megan and the team. And thank you for the recommendations.

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