Mycket nöjd med produkten! Snabb leverans och en produkt som motsvarar förväntningarna. Den är både elegant, stilren och har mycket bra funktion. Känns som en riktigt bra kvalitet – jag är supernöjd!
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レビュアーのコメントを見てみましょう
Beautiful products, sleek design. Always pretty easy to assemble. Call customer service a few times for some delivery and stock issues. Super friendly and forthcoming. Great brand and good webshop
L'essenziale visibile agli occhi. Ogni dettaglio restituisce la cura per un progetto pensato, ragionato, costruito per destare meraviglia. Autentici i materiali, ottimo il confort restituito. Un'atte... もっと見る
企業が回答しました
Asteria Wall nach 18 Monaten defekt. Falsche Beratung, falsches Ersatzteil 24V statt 12V geliefert. Lieferung miserabel in zerrissener Plastiktüte (von wegen alles "grün") geliefert. Rückgabe nicht mö... もっと見る
企業が回答しました
企業情報
当該企業による記述
Where beautiful Danish design meets affordability, high-quality materials and a genuine care for the environment.
連絡先
Havnegade 29, 1058, Copenhagen, デンマーク
- +4531393131
- info@umage.com
- umage.com
3.9
ほぼ満足
587件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 92％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Outstanding quality
The Umage lights arrived in perfect condition within 7 days to Dublin, with excellent quality and easy installation, making my home look fantastic!
2024年10月18日
自発的なレビュー
UMAGE からの回答
Hi Mihai,
I am so happy to hear that you enjoyed your purchase! Thank you very much for leaving a review!
I hope you found the perfect spot for it in your home 🤗
Best regards,
Samantha from UMAGE
Mirror received completely broken, no client service assistance.
I ordered a mirror with a wooden shelf on UMAGE website. The courier delivered a damaged package, with broken adesive tape. Inside the box both the mirror and the wooden shelf were damaged.
I contacted Umage client service the previous 10 days, in all possible and different ways and I still have not received any answer.
One of the worst experience I have ever had shopping online.
2024年10月9日
自発的なレビュー
UMAGE からの回答
Hi Alessandro,
I completely understand your frustration, and you should never have to pay for something that is broken. I sincerely apologize for the long wait you've had to endure. We've experienced a high volume of inquiries during the fall holiday, but that doesn’t excuse the delay in getting back to you. My colleague, Caroline, has reached out via email, and she, along with our claims department, is dedicated to finding a solution for you.
Thank you for your patience, and we truly apologize for any inconvenience this may have caused 😔
Best regards,
Samantha // UMAGE
UMAGE からの回答
Hi Tina,
I'm glad to hear everything met your expectations! Thank you for your review; we truly appreciate it!
We look forward to welcoming you back in the future! 🤗
Best regards,
Samantha // UMAGE
Audacious Desk
Audacious Desk. Beautiful, well-constructed, sturdy desk. However, marking down for 2 reasons, one because depth measurement is not 60cm it is 54cm. Second reason, self-construction went very well until I got to the metal brackets for the sliding doors. Ridiculously small nails in a tight space, can't screw the nails in without getting especially small screwdriver and someone with small hands. Even at that incredibly difficult because the pre-drilled holes are too shallow so hard to keep screw straight enough. Also instructions for installing top metal bracket very unclear.
2024年10月15日
自発的なレビュー
UMAGE からの回答
Hi Roisin,
Thank you for sharing your concerns with us!
I’m truly sorry to hear about your experience with the assembly. Your feedback is invaluable, and we really appreciate you bringing this to our attention. I will make sure that the relevant parties look into these issues.
If you have any questions or if there’s anything else I can assist you with, please feel free to reach out to us at info@umage.com🤗
Best regards,
Samantha // UMAGE
Great value for money
I ordered 2 table lamps with Ribbon shields, they came very fast, very well packaged. I also like lamps a lot - both quality and design. Highly recommended, value for money is really great!!!
2024年10月13日
自発的なレビュー
UMAGE からの回答
Hi Anna,
I'm so happy to hear that you love your new lamps! Thank you for leaving a review, we really appreciate it!
We look forward to welcoming you back in the future! 🤗
Best regards,
Samantha // UMAGE
UMAGE からの回答
Hej Patricia,
Det er vi rigtig glade for at høre!
Mange tak for din anmeldelse – det betyder meget for os!
De bedste hilsner,
Samantha fra UMAGE
UMAGE からの回答
Hi Fitz,
We are so happy to hear that you enjoyed your experience with us!
We hope you'll enjoy your new lamp for many years to come!
Best regards,
Samantha from UMAGE
Fantastic furniture
2024年9月26日
UMAGE からの回答
Hi Kliencie,
We are so happy to hear that you enjoyed our designs!
Thank you for leaving a review. We really appreciate it 😄
Best regards,
Samantha from UMAGE
Simply bad customer service
Simply bad customer service. I have mailed them five times over the course of a year to buy a small plastic replacement hanger for the Vita Cannonball. The two times they have answered - the replies have been
1. That the product is not in stock at the moment - no "we'll get back to you" or "we'll ship you a spare part as soon as they arrive". No info about when they can be expected to arrive. Which is fine i suppose, the customer can email them again at a later point.
2. After four emails they replied for the second time. A reply that had no relevance to my question. They instead told me that the lamp is now in stock again. With a link to buy the lamp from their homepage.
A simple "no, we are not going to help you" would have saved me the time to keep emailing them.
2024年9月29日
自発的なレビュー
UMAGE からの回答
Hi Harald,
I'm truly sorry for the experience you had with our support team. We realize that we should have done better in keeping you informed about the estimated time of restock. We are dedicated to making improvements and sincerely hope you will consider giving us another chance in the future 🙏🏼
In the meantime, let me know if there is anything I can do for you!
Best regards,
Samantha from UMAGE
Nye blade til lampen
Jeg har for lang tid siden købt 2 Silvia lamper mini og nu var tiden inde til at få udskiftet bladene og her fandt jeg lige hvad jeg skulle bruge hos Umage. Jeg fandt de typer blade jeg havde brug for og fik bestilt det hele. betaling forløb uden problemer og kort tid efter dukkede min pakke op i postkassen. Slet ingen problemer under hele forløbet og jeg handler gerne hos Umage en anden gang. Mine bedste anbefalinger til Umage
2024年9月18日
自発的なレビュー
UMAGE からの回答
Hej Torben,
Hvor er vi glade for at høre, at du fik udskiftet bladene uden problemer 😍
Tusind tak for din anmeldelse – det betyder rigtig meget for os!
De bedste hilsner,
Samantha fra UMAGE
Designs are amazing
Designs are amazing, although one of the products that I bought had a very small imperfection, that's why 4 and not 5. Overall quality is great and it just a pleasure to look at your products.
2024年8月28日
UMAGE からの回答
Hi there,
Thank you for sharing your experience!
I'm sorry to hear that your product was imperfect. Please don't hesitate to fill out our claims form so that our team can assist you with the issue. You can find the claim form here: https://bit.ly/UMAGEclaims 🤗
We hope to welcome you back in the future!
Best regards,
Samantha from UMAGE
Delighted
The order came quickly, even if it was from another country. I love the Umage products. I had bought in the past and I came back. Great packaging.
2024年8月28日
UMAGE からの回答
Hi Vera,
We are so happy that you trusted us with another purchase. Thank you for sharing your wonderful experience with us, we really appreciate it!
We hope to welcome you back again in the future!
Best regards,
Samantha from UMAGE
Found replacement pieces for my lamp…
Found replacement pieces for my lamp very easily. Shipment was made quickly and have received it in less than a week.
2024年8月22日
自発的なレビュー
UMAGE からの回答
Hi Clemence,
We're happy to hear that!
Thank you so much for sharing your experience!
Best regards,
Samantha from UMAGE
UMAGE からの回答
Hej Morten,
Tusind tak for din anmeldelse. Det sætter vi meget stor pris på 🤗
De bedste hilsner,
Samantha fra UMAGE
High quality items
Really beautiful products and great design. The price is a little on the more expensive side, so that's the only reason for 4 stars. If you can afford it, go for it!
2024年8月14日
自発的なレビュー
UMAGE からの回答
Hi Simonas,
Thank you very much for taking the time to leave a review. We really appreciate it!
Best regards,
Samantha from UMAGE
Nice chairs but wrong chair legs/ Problem solved. Received correct legs.
I ordered 4 Time flies chairs with BLACK chair legs but received chairs with BRASS chair legs. I sent claim note immediately after received chairs but no response for several days. Umage: please check order #16395 and respond ASAP.
Otherwise chairs we nice but chair legs we wrong.
After several days I got answer from Umage and they sent me black chair legs. I also could send back those wrong brass legs at the same time.
Everything went smoothly at the end.
I am happy now with my nice chairs.
2024年8月16日
自発的なレビュー
UMAGE からの回答
Hi Anne,
I'm truly sorry for the late reply and the mistake on our part 🥺
Has this been resolved? If not, we would love to help find a solution. Please let me know if there's anything I can assist with!
Best regards,
Samantha from UMAGE
My parcel never arrived
My parcel wasn't delivered and impossible to get in touch with somebody. No answer to my emails .
They even had the courage to send me an email to give them a review.
2024年8月15日
自発的なレビュー
UMAGE からの回答
Hi Mihaela,
I deeply apologize for the trouble you've experienced.
We always strive to reply as soon as possible, but unfortunately, this is not always the case. We are truly sorry that this has caused you a lot of problems.
We would like to compensate the delay and lack of response, so please feel free to contact us at info@umage.com. We will do our best to find a solution 🙏🏼
Best regards,
Samantha from UMAGE
Agradable experiencia, óptimo resultado
Experiencia de compra on-line muy agradable, gracias a una web user interface de diseño y funcionalidad muy user friendly. Seguimiento del pedido fácil. Tiempo de entrega razonable, aunque no muy rápido.
Producto recibido muy bien empaquetado. Relación calidad precio muy buena.
La lámpara que he comprado le da un toque muy especial al salón. Original, moderna pero atemporal al mismo tiempo. Atrevida pero calmada y sin estridencias.
Muy contento con Umage.
2024年8月13日
自発的なレビュー
UMAGE からの回答
Hi Diego,
I'm thrilled to hear that you had a great experience with us. I hope your new lamp has found the perfect spot in your home!
We can't wait to welcome you back in the future!
Best regards,
Samantha from UMAGE
UMAGE からの回答
Hi AnnZ,
I am very happy to hear that! Thank you for taking the time to leave a review.
I hope you have a beautiful day!
Best regards,
Samantha // UMAGE
Fast and transparent delivery process
I've ordered a lamp, it had arrived within a few days. Nice and safe packing, no damages, the lamp is very nice and looks exactly how I had expected based on the photos and the description. I've got a discount code for the next purchase, will definitely use it!
2024年8月5日
自発的なレビュー
UMAGE からの回答
Hi Ekaterina,
We're delighted to hear that you enjoyed your new lamp! Thank you for taking the time to leave a review; we truly appreciate it.
We look forward to welcoming you back!
Warm regards,
Samantha // UMAGE
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