Mycket nöjd med produkten! Snabb leverans och en produkt som motsvarar förväntningarna. Den är både elegant, stilren och har mycket bra funktion. Känns som en riktigt bra kvalitet – jag är supernöjd!
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Beautiful products, sleek design. Always pretty easy to assemble. Call customer service a few times for some delivery and stock issues. Super friendly and forthcoming. Great brand and good webshop
L'essenziale visibile agli occhi. Ogni dettaglio restituisce la cura per un progetto pensato, ragionato, costruito per destare meraviglia. Autentici i materiali, ottimo il confort restituito. Un'atte... もっと見る
企業が回答しました
Asteria Wall nach 18 Monaten defekt. Falsche Beratung, falsches Ersatzteil 24V statt 12V geliefert. Lieferung miserabel in zerrissener Plastiktüte (von wegen alles "grün") geliefert. Rückgabe nicht mö... もっと見る
企業が回答しました
企業情報
当該企業による記述
Where beautiful Danish design meets affordability, high-quality materials and a genuine care for the environment.
連絡先
Havnegade 29, 1058, Copenhagen, デンマーク
- +4531393131
- info@umage.com
- umage.com
3.9
ほぼ満足
587件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 92％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Perfect quality, shipping, packaging - everything top!
Perfect quality, shipping, packaging - everything top! We love our new lamps!
2024年12月7日
自発的なレビュー
UMAGE からの回答
Hi Theresa,
Thank you so much for taking the time to write us a review. I'm very happy to hear that you are satisfied with everything and that you're already happy with your new lamps. I hope that you've found the perfect spot in your home for them.
Have a wonderful day.
Best wishes,
Caroline / UMAGE
Aún no he abierto la lámpara porque es…
Aún no he abierto la lámpara porque es un regalo de Navidad. Estoy impaciente. Hasta ahora, Umage ha cumplido con todas mis expectativas y me he convertido en una clienta fiel.
2024年12月7日
自発的なレビュー
UMAGE からの回答
Hi there!
How exciting—I understand why you're having trouble waiting! I'm happy to hear that you're satisfied so far, and I hope your Christmas gift will exceed your expectations.
Happy holidays!
Best wishes,
Caroline / UMAGE
UMAGE からの回答
Dear Petra,
Thank you so much for taking the time to write us a review. I'm very happy to hear that you're satisfied with your experience shopping at UMAGE.
I hope that you'll find the perfect spot in your home for your new designs!
Happy holidays!
Best wishes,
Caroline / UMAGE
Magnifique buffet Treasure reçu dans le…
Magnifique buffet Treasure reçu dans le temps annoncé (7 jours ouvrés)
Assemblage assez simple et bien expliqué.
Nous avons également pris une lampe rechargeable sans fil, magnifique et de bonne qualité.
2024年12月5日
自発的なレビュー
UMAGE からの回答
Dear Julia,
Thank you so much for taking the time to write us a review. I'm very happy to hear that you're satisfied with both our services and your new designs!
I hope that you've found the perfect spot in your home for your cabinet and lamp.
Happy holidays!
Best wishes,
Caroline / UMAGE
Eos table lamp
My eos table lamp is simply beautiful. I purchased the medium size and it’s exactly as I pictured it; plus, it arrived sooner than I expected. Utterly happy with the product!
2024年12月3日
自発的なレビュー
UMAGE からの回答
Hi there,
Thank you so much for taking the time to write us a review. I'm very happy to hear that you're satisfied with your experience shopping at UMAGE and that you're already so happy with your Eos lamp. I hope that you've found the perfect spot in your home for it and that you will cherish it for many years to come.
Happy holidays!
Best wishes,
Caroline / UMAGE
Bestilte 4 stole en dag som kom…
Bestilte 4 stole en dag som kom allerede dagen efter. Bestilte så 4 stk mere en uges tid efter, da vi kunne se at der var plads til 4 mere rundt om bordet. Dagen efter blev de sat ned med 25% og jeg ringede ind og ville gerne have refunderet de 25% som de var nedsat dagen efter bestilling og jeg havde stadig ikke modtaget mine stole.
Jeg fik en mail om at jeg ville få refunderet de 25%. Jeg spurgte i den forbindelse om hvornår de penge blev refunderet. Det fik jeg ikke svar på. Jeg ringede så for 2 dage siden for at høre hvornår jeg kunne forvente refunderingen. Der fik jeg besked om at skulle skrive ind og spørge hvilket jeg gjorde med det samme.
Det er nu over en uge siden at jeg fik den første besked om at jeg fik refunderet pengene. Jeg har forståelse for at de ikke kommer prompte men jeg har ikke forståelse for hvorfor man ikke kan svare på de mails jeg skriver. Det er jeg ærgerlig over.
Jeg forventer selvfølgelig at få det lovede refunderede beløb på et tidspunkt, men vil bare gerne vide hvornår?
2024年11月26日
自発的なレビュー
UMAGE からの回答
Hej June,
Tak for din besked!
Denne periode med Black Week og op til jul er altid mere travl end andre, og det betyder desværre, at der kan være lidt længere svartid end normalt. Jeg er virkelig ked af, hvis det har skabt usikkerhed for dig omkring din refundering, selvom vores kundeservice hurtigt bekræftede, at vi selvfølgelig kan hjælpe – også selvom dit køb lå uden for kampagneperioden. Vi går meget op i at gøre lidt ekstra for vores kunder, og derfor er vi glade for at kunne tilbyde dig denne rabab og dermed denne refundering.
Vi har gjort vores bedste for at kommunikere de længere svartider, blandt andet i vores autosvar, så jeg beklager meget, hvis det ikke har været tydeligt nok.
Vores support-team arbejder så hurtigt som muligt for at hjælpe alle kunder, og vi vil naturligvis sørge for, at din refundering på 25 % bliver behandlet, som vi har lovet dig. Vi sætter stor pris på din tålmodighed og forståelse i denne travle periode.
De bedste hilsner,
Caroline / UMAGE
Great overall experience
Great user experience, fast delivery, great product and packaging
2024年11月25日
自発的なレビュー
UMAGE からの回答
Hi Dirk,
Thank you very much for taking the time to write us a review. I'm very happy to hear that everything went smoothly and that you're happy with your new product. I hope you will find the perfect spot in your home for your new design.
Have a wonderful day.
Best wishes,
Caroline / UMAGE
Ordered new leaves for our dining table…
Ordered new leaves for our dining table lamps. They arrived after a week and we love to have them replaced. It looks like new again.
2024年12月3日
自発的なレビュー
UMAGE からの回答
Hi Marijke,
Thank you very much for taking the time to write us a review. We're very happy to hear, that you like the interchangeability aspect of our designs just as much as we do! It is wonderful how that little change can give you a completely new lamp and prolong the life of the design.
Thank you for sharing it with us.
Have a wonderful day.
Best wishes,
Caroline / UMAGE
Excellent
Excellent. Rapide. Très bien emballé. L’article correspond tout à fait à sa description et ses images.
2024年11月21日
自発的なレビュー
UMAGE からの回答
Hi there,
We're so glad to hear that you enjoyed your new items!
We appreciate you taking the time to share your experience! ❤
Best regards,
Samantha from UMAGE
lampe cava…
J'ai reçu mon ensemble lampe cava dine+rosette+ampoule dans un temps court et très bien protégé en terme de package.
Le produit est 100% fidèle aux descriptions et photos. Très bon relationnel avec l'équipe Umage.
2024年11月27日
自発的なレビュー
UMAGE からの回答
Hi Karine,
We're so glad to hear that you enjoyed your new Clava Dine lamps!
We appreciate you taking the time to share your experience! ❤
Best regards,
Samantha from UMAGE
Scandaleux - à fuir
Scandaleux !
J’ai passé une commande de plus de 800€. Les articles qui ont été envoyés sont les mauvais. Je les contacte donc par e-mail, et aucune aide ne m’est donnée. Ils me disent seulement de lire le manuel d’utilisation alors que je demande un changement d’articles suite à leur erreur d’envoi.
Aussi, ils m’ont envoyé le mauvais nombre d’articles, et les descriptions sur le site ne sont pas fiables …
À fuir !
2024年11月22日
自発的なレビュー
UMAGE からの回答
Hi Florence,
I sincerely apologize for the incorrect delivery and the lack of assistance you have received regarding this matter. It seems there may have been a misunderstanding, and we want to ensure that this issue is resolved.
Could you please let me know if you were able to return/exchange the items? If not, I can have one of my colleagues reach out to you. If you could provide your order number, that would be helpful 😊
We truly apologize for any inconvenience this may have caused 😔
Best regards,
Samantha // UMAGE
Schnelle Lieferung, sehr gute Qualität.
Die Lieferung kam schnell an und entsprach genau dem, was ich suchte: Ersatzblätter für meine 11 Jahre alte Deckenleuchte Silvia. Sie sieht jetzt wieder wie neu aus.
2024年11月16日
自発的なレビュー
UMAGE からの回答
Hi Bettina,
We are so happy that you were able to give new life to your Silvia 😍
Thank you for sharing your experience with us!
Best regards,
Samantha from UMAGE
Hazel pendant lamp came super quick all…
Hazel pendant lamp came super quick all the wax from Denmark ti Croatia❤️ super safe and exactly same as picture shown. Great product for good value. Umage for every recommendation.
2024年11月15日
自発的なレビュー
UMAGE からの回答
Hi Mar Tina,
We're so glad to hear that you enjoyed your new Hazel pendant! It's wonderful to know we met your expectations!
We appreciate you taking the time to share your experience! ❤
Best regards,
Samantha from UMAGE
UMAGE からの回答
Hi Martina,
We are so happy to hear that you enjoyed your purchase! Thank you for sharing your experience with us 🤗
Best regards,
Samantha from UMAGE
God oplevelse med Umage.
God oplevelse med Umage.
Jeg oplevede hurtig ekspedition af min bestilling, og hurtig og nem levering.
Alt i alt, det gik hurtigt og var nemt.
2024年11月1日
自発的なレビュー
UMAGE からの回答
Hej Marlene,
Vi er så glade for at høre, at du havde en god oplevelse! Tusind tak, fordi du deler den med os – det sætter vi stor pris på!
Håber, du får en fantastisk dag!
De bedste hilsner,
Samantha fra UMAGE
Envoi très rapide
Envoi très rapide. Très belle lampe. Je souhaite cependant retourner un article : la procédure est seulement par mail et assez laborieuse : réponse lente.
2024年10月28日
UMAGE からの回答
Hi Mélanie,
I’m glad to hear that you enjoyed your delivery! I apologize for not meeting your expectations regarding the item return. Currently, we are experiencing longer response times, but we assure you that we will address your request as soon as possible.
We are also working on improving the return process to make it smoother for you in the future.
In the meantime, please feel free to reach out if there’s anything else I can assist you with!
Best regards,
Samantha from UMAGE
UMAGE からの回答
Hi Robert,
I am so happy to hear that you enjoyed your items! Thank you for sharing your experience with us! 🤗
Best regards,
Samantha from UMAGE
Order from October 9th still not sent
My order from the 9th of October has still not been sent from the company. I have reached out three different times to hear when it will be sent or if I can cancel my order, but I have not had any response.
I would be more understanding if I had heard from the company that shipping would be longer than normal or if it was delayed because of the shipping company, but it is frustrating to hear nothing, not have a confirmation that it is being sent, not have my order & be asked to review the product on trustpilot.
2024年10月24日
自発的なレビュー
UMAGE からの回答
Hi Kiara,
I truly apologize for the delay in responding and understand how disappointing this lack of communication must feel, especially while you’re still awaiting a status update on your product. We were recently short-staffed due to a fall holiday, though I know that doesn’t excuse the delay.
If you could please share your order number, I’ll make sure our support team reaches out to you as soon as possible.
Once again, I am really sorry about your experience, and I hope we can make it up to you 🙏🏼
Best regards,
Samantha from UMAGE
No response to emails- no costumer service
I am really very disappointed because the customer service is terrible. For the return, you need to ask them to send you the label, as it is not included in the package. I received an initial response to arrange a pickup without sending the label, but then I received no further response. Customer service has completely disappeared. After 14 days and many emails with no answer, I still haven't managed to make the return as I have never received the return label. Very bad experience; I am still waiting for them to send me the label...and be refunded. It is not professional at all, and it is the worst online experience I have ever had.
2024年10月10日
自発的なレビュー
UMAGE からの回答
Hi Sofy,
I’m truly sorry for the delay in getting back to you. I completely understand how frustrating and disappointing this experience must be, and I apologize for any inconvenience this has caused. We were short-staffed due to a recent holiday, but I realize that doesn’t excuse the lack of timely updates on our part.
Could you please share your order number with me? I’ll personally make sure that our support team sends your return label as quickly as possible.
Again, I’m very sorry for any trouble we may have caused 🥺
Best regards,
Samantha from UMAGE
Unsatisfaying quality/no respose to email
I have ordered the Step It Up - really nice design, but the quality of the material/processing is unsatisfying. The step stool has to be assembled. The wholes for the screws were full of paint, so no chance to screw in two screws. Finally one screw got broken. No response to my email (sent October 8th, 24) until today. Very disapointing.
2024年10月20日
UMAGE からの回答
Hi Angelika,
I’m truly sorry to hear that your experience with your purchase didn’t meet your expectations 🥺
Since the beginning, we have chosen to deliver our designs flat-packed. While this helps us maximize space during transportation and significantly reduce CO2 emissions, we understand that it does require some assembly on your part. Therefore, we have included a detailed user guide to assist you every step of the way.
With that said, I want to apologize for the condition in which your Step It Up arrived and for our lack of communication. Your frustration is completely valid. If you could share your order number with me, I would personally make sure our claims team addresses this as quickly as possible.
We really want to make this right for you, and I hope you’ll give us another chance to live up to our promises 🙏🏼
Best regards,
Samantha from UMAGE
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