Mycket nöjd med produkten! Snabb leverans och en produkt som motsvarar förväntningarna. Den är både elegant, stilren och har mycket bra funktion. Känns som en riktigt bra kvalitet – jag är supernöjd!
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Beautiful products, sleek design. Always pretty easy to assemble. Call customer service a few times for some delivery and stock issues. Super friendly and forthcoming. Great brand and good webshop
L'essenziale visibile agli occhi. Ogni dettaglio restituisce la cura per un progetto pensato, ragionato, costruito per destare meraviglia. Autentici i materiali, ottimo il confort restituito. Un'atte... もっと見る
企業が回答しました
Asteria Wall nach 18 Monaten defekt. Falsche Beratung, falsches Ersatzteil 24V statt 12V geliefert. Lieferung miserabel in zerrissener Plastiktüte (von wegen alles "grün") geliefert. Rückgabe nicht mö... もっと見る
企業が回答しました
企業情報
当該企業による記述
Where beautiful Danish design meets affordability, high-quality materials and a genuine care for the environment.
連絡先
Havnegade 29, 1058, Copenhagen, デンマーク
- +4531393131
- info@umage.com
- umage.com
3.9
ほぼ満足
587件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 92％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Enkelt og hurtigt
2025年1月28日
UMAGE からの回答
Hej Kirsten,
Mange tak for din anmeldelse! Vi er glade for, at du har haft en god oplevelse, og vi sætter stor pris på, at du tog dig tid til at dele din feedback.
Vi håber at kunne byde dig velkommen igen en anden gang!
Med venlig hilsen,
Rebecca //UMAGE
UMAGE からの回答
Hi Elke,
Thank you for taking the time to write us a review. I'm very happy to hear that you're satisfied with your experience shopping at UMAGE.
Have a wonderful day!
Best wishes,
Rebecca // UMAGE
Perfect!!
Op 27 januari 2 lampenkappen besteld, 3 dagen later netjes thuis geleverd. € 100 goedkoper dan op een andere site voor steeds dezelfde kwaliteit! Zeer tevreden. Ik zou zeker deze firma aanraden om er iets te kopen. Ik zal er in ieder geval opnieuw kopen als ik iets nodig heb. Dankjewel!!
2025年1月30日
自発的なレビュー
UMAGE からの回答
Hi,
Thank you so much for your wonderful review!
We’re delighted to hear that you’re happy with both the price and fast delivery of your products. We are happy to hear that you would recommend us and even consider shopping with us again—that truly means the world to us!
We wish you a great day and look forward to welcoming you back in the future.
Best regards,
Rebecca from UMAGE
On 16.1.2025 I bought a few things on…
On 16.1.2025 I bought a few things on the web shop and immediately paid via PayPal. Since then I have sent several emails to their official email asking when they plan to send my goods. I still have not received a response. Today is 27.1.2025. Conclusion, disastrous aftersale service. I will wait another day and if they do not send the goods from PayPal and ask for my money back. Robert.
2025年1月16日
自発的なレビュー
UMAGE からの回答
Hi Robert,
I want to sincerely apologize for the long wait you experienced with our support and in receiving your items. This was a mistake on our part, and I completely understand how frustrating this situation has been for you. I truly regret the inconvenience it caused.
From what I understand, the issue has now been resolved, but please know that we take this matter seriously. We hold ourselves to high standards, and it’s disappointing to realize we fell short in this instance.
We hope this incident doesn't discourage you from placing future orders with us. Your experience is important to us, and we are committed to giving you a better experience in the future than you had this time.
If there’s anything else we can do for you, please feel free to reach out. Thank you for your patience 🙏🏼
Best regards,
Samantha from UMAGE
Bravo Umage!
Excellent service, bravo Umage! Buying and delivery, everything went perfectly well. Lovely packaging and superb Willow lamp...
And only 5 days altogether from Copenhagen to my remote place in central France, impressive :)))
I learned on the site what "umage" means. Well, in Cajun French - spoken in New Orleans and Louisiana - "umage" is "lagniappe", a good sounding word and excellent notion.
Merci beaucoup to everyone at Umage!
2025年1月21日
自発的なレビュー
UMAGE からの回答
Hi Catherine,
Thank you so much for your wonderful review and kind words!
We’re thrilled to hear that your experience, from purchase to delivery, went smoothly and that you’re enjoying your Willow lamp. It’s also fantastic to know you appreciated our packaging and service—it truly means the world to us!
Wishing you a fantastic day and all the best!
Best regards,
Rebecca from UMAGE
Design ansprechend, Produktion massiv mangelhaft
Das Design und Fotos sind ansprechend und verlocken zum bestellen. Wir haben über Westwing die Kommode Holz-Sideboard Treasures und den Eichenholz-Trittleiter Step It Up bestellt, beide Teile kamen perfekt verpackt mit einer hochwertig anmutenden Aufbauanleitung.
Alles mit dem Qualitätsversprechen "with Love from Copenhagen". Das mag für die Produktidee, das Design und die Fotos zutreffen, aber die Produktionsqualität ist leider weit von diesem Versprechen entfernt. Der Aufbau macht keinen Spass und erfordert individuelle Lösungen.
Löcher sind dick mit Lack gefüllt, das Lack abplatzt,
Kunststoffmuffen fehlen wodurch die sich Möbelverbinder nicht befestigen lassen
helle Stoffüberzüge wurden mit dreckigen Händen eingepackt und sind verschmutzt.
ein Scharnierstift (Metall) ist nicht in 90 Grad auf die Trägerplatte geschweißt und enthält Schweißerpickel, dadurch lässt sich die Deckplatte der Kommode nicht montieren.
die Verschlussmuttern der Möbelverbinder sind von solcher schlechter Qualität, das ständig Material von dem Aluguss abfällt und ein Verbinder ganz bricht
Bei der Trittleiter sind platzt massiv Lack ab beim zusammensetzten, Löcher für die Holzstift sind so sehr mit Lack gefüllt, dass die Holzdübel nicht mehr rein passen, der Hammerschlag bekommt den Holzdübel rein, aber dadurch auch weit über das Loch hinweg Lack ab.
2 Bohrungen waren nicht parallel wodurch sich der Stuhl nicht zusammenstecken lies
Das macht so alles keinen Spass,
es fehlt an Qualitätskontrollen und Stichproben.
Wir haben die Waren jetzt reklamiert und hoffen auf eine kulante Lösung. Vielmehr würde ich mir jedoch wünschen, dass anderen Kunden so etwas erspart bleibt.
2024年12月17日
自発的なレビュー
UMAGE からの回答
Hi,
I’m truly sorry to hear that your experience with our products didn’t live up to your expectations 😔
At UMAGE, we put a lot of effort into designing products that are both functional and beautiful, so it’s incredibly disappointing to know that you’ve faced these challenges. We completely understand how frustrating this must have been for you. We are constantly striving to improve ourselves and have recently implemented additional quality checks to further enhance our processes and prevent situations like this in the future.
Since you’ve already contacted us, I’ll make sure our team follows up promptly to address your concerns. We really want to make this right for you, and I hope you’ll give us another chance to live up to our promises 🙏🏼
Best regards,
Rebecca // UMAGE
Mooie lamp en snel verstuurd en…
Mooie lamp en snel verstuurd en ontvangen in mooi stevige verpakking
2024年12月29日
UMAGE からの回答
Hi Moniek,
Thank you so much for taking the time to write us a review. I'm very happy to hear that you're satisfied with your experience shopping at UMAGE.
Have a wonderful day!
Best wishes,
Rebecca // UMAGE
Lækkert design, materialer og funktionalitet i top!
Modtog to Asteria Move bordlamper i går, som oversteg alle mine forventninger: flot design, lækre materialer, nem at samle - og virkelig fleksibel lampe uden de grimme ledninger. Apropos ledninger så er den medfølgende oplader med USB-c stik rigtig smart, fx kan man oplade andre ting, og med et enkelt klik, kan den forvandles til et amerikansk stik! Gennemtænkt design!
Med fire forskellige lysstyrker passer den ind ALLE steder i huset og i mange funktioner fx i reoler, i vindueskarme, som hygge i hjørner, på et spisebord - eller som læselampe ved sengen.
Det var også en fornøjelse bare at pakke dem ud - emballagen på UMAGE produkter er lækker og passer godt på tingene. Jeg er fan!
2025年1月14日
自発的なレビュー
UMAGE からの回答
Hej Connie,
Tusind tak for din anmeldelse og for at tage dig tid til at dele din oplevelse med os!
Vi er glade for at høre, at dine Asteria Move-lamper lever op til dine forventninger i både design, funktion og kvalitet. Det glæder os også, at du værdsætter de små detaljer, som vi lægger stor vægt på, for at skabe en gennemført oplevelse.
Vi ønsker dig en god dag!
De bedste hilsner,
Rebecca // UMAGE
Round extendable table
Round extendable table - best quality and looks great! Shipping was fast.
2025年1月10日
自発的なレビュー
UMAGE からの回答
Hi Thais,
Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that you’re satisfied with both our products and shipping, and that you’re already enjoying your new table.
Your feedback means so much to us, and we look forward to welcoming you back in the future.
Wishing you a wonderful day!
Best regards,
Rebecca from UMAGE
Die Lampe Asteria aus der Special minds…
Die Lampe Asteria aus der Special minds Edition ist wunderschön und entspricht genau unseren Vorstellungen. Ein Problem mit einem der Stäbe wurde umgehend und unkompliziert gelöst, indem man innerhalb weniger Tage Ersatz schickte. Wir haben gleich eine zweite gekauft.
2025年1月3日
自発的なレビュー
UMAGE からの回答
Hi Ulla,
Thank you very much for purchasing our Special Minds Asteria Floor Lamp and for supporting the work they do at Special Minds. I apologise for the issues you encountered with the lamp, but I’m glad to hear that the problem was resolved quickly!
We appreciate you taking the time to share your experience with us!
Best regards,
Samantha from UMAGE
Muy contento con la compra
Muy contento con la compra. Es mejor de lo que imaginaba, buena calidad y el envió llegó muy rápido.
2024年12月6日
自発的なレビュー
UMAGE からの回答
Hi Jordi,
Happy New Year!
We are so happy to hear that you enjoyed your new designs 🤗 Thank you so much for sharing your experience with us!
Best regards,
Samantha from UMAGE
De havde ikke min ordre…
De havde ikke min ordre hjemme,(restparti), de ringer til mig og hører om jeg vil have en anden størrelse, da jeg siger nej, så aftaler vi at jeg skal have pengene retur, de går ind næste dag… KLASSE service 😎
2024年12月13日
自発的なレビュー
UMAGE からの回答
Hej Frank,
Jeg er virkelig ked af, at vi ikke havde produkterne på lager, men hvor er det dejligt at høre, at I alligevel fandt en løsning!
Tusind tak, fordi du tog dig tid til at dele din oplevelse med os – det betyder virkelig meget!
Jeg håber, du får en fantastisk jul og et godt nytår!
De bedste hilsner,
Samantha fra UMAGE
So happy with the product
So happy with the product! I was afraid to order online, but received a beautiful quality product - just as I hoped for! Thank you!
2024年12月14日
自発的なレビュー
UMAGE からの回答
Hi Katja,
I’m so glad to hear that you loved your product, especially since you felt a bit unsure about ordering online! We completely understand your concerns, and we truly appreciate you taking the leap and trusting us.
Thank you for sharing your experience with us—it means a lot!
We can’t wait to welcome you back soon. Wishing you a wonderful holiday season!
Best regards,
Samantha from UMAGE
Magnifique petite table
J’adore cette petite table d’appoint. Élégante, Lumineuse et douce au toucher. En plus livraison rapide et emballage soigné. À bientôt pour d’autres commandes
2024年12月6日
自発的なレビュー
UMAGE からの回答
Hi Maria,
We're thrilled to hear that you love your new side table.
Thank you for sharing your experience with us. We look forward to welcoming you back in the future!
We hope you have a wonderful holiday season!
Best regards,
Samantha from UMAGE
Excellent all round
I love this company. I just received my 4th order and once again, everything was excellent. The quality of the products is outstanding, and the designs are simply beautiful.
Navigating their website is incredibly easy, making the shopping experience smooth and enjoyable. The order tracking system is efficient, and the seamless process from placing the order to receiving it is commendable.
On one occasion, I had a query, and I received an immediate response that resolved my question. The customer service is top-notch.
I would highly recommend this company to anyone looking for high-quality products and exceptional service.
2024年12月12日
自発的なレビュー
UMAGE からの回答
Hi Markus,
We’re so grateful that you took the time to share your experience with us!
It makes us incredibly happy to know that you’ve enjoyed your designs and shopping experience on multiple occasions.
Thank you for your ongoing support; it means the world to us!
Wishing you a wonderful day and a festive holiday season!
Best regards,
Samantha from UMAGE
UMAGE からの回答
Hi Leonhard,
It’s wonderful to hear that your items arrived quickly and that you’re loving your new piece!
Thanks so much for sharing your experience with us. We really appreciate it!
Warm regards,
Samantha from UMAGE
Great service!
I ordered a lamp, it was delivered quickly but was a little damaged. The company reacted very quickly and immediately refunded all costs. Great service!
2024年12月11日
自発的なレビュー
UMAGE からの回答
Hi Olga,
I'm sorry to hear that it arrived damaged, but I'm glad our team was able to assist you quickly and efficiently!
Thank you for sharing your experience with us!
Best regards,
Samantha from UMAGE
UMAGE からの回答
Hi Katya,
We're so happy to hear that you enjoyed everything!
Thank you for sharing your experience!
Best regards,
Samantha from UMAGE
Beautiful product
Beautiful product, great service and fast delivery. 4 work days to Belgium
2024年11月29日
自発的なレビュー
UMAGE からの回答
Dear Christian,
Thank you so much for taking the time to write us a review. I'm very happy to hear, that you're satisfied with both our designs and our services.
I hope that you'll find the perfect spot in your home for your new design.
Have a wonderful day.
Best wishes,
Caroline / UMAGE
Beautifull lamp !
Lamp was shipped really quickly, well packed, like on photo ! Thank You !
2024年12月6日
自発的なレビュー
UMAGE からの回答
Dear Vilija,
Thank you so much for taking the time to write us a review. I'm very happy to hear that you're satisfied with your experience shopping at UMAGE.
I hope that you'll find the perfect spot in your home for your new lamp.
Have a wonderful day.
Best wishes,
Caroline / UMAGE
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