Size chart is off, and the shoes were too small by at least one size. Returned the pair in the same state I received them (I tried one shoe, for less than a minute, without walking with it).... もっと見る
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レビュアーのコメントを見てみましょう
Os tênis são muito bonitos, mas pensei que ia ser mais confortável. A sola é ok, mas tem um “destrói calcanhar” que nem o All Star. Comprei o nuvem creme e o material tem uma textura meio de papel,... もっと見る
企業が回答しました
Ultrapassadas as minhas reservas iniciais, encomendei umas Rio na passada quinta-feira. Chegaram apenas dois dias depois, acompanhadas por um apoio ao cliente extremamente rápido e eficaz por em... もっと見る
É a minha marca de tenis de eleição! Tenho varios pares dos vários modelos que uso praticamente todos os dias, tanto para trabalhar como jantares e fins de semana. Para além dos desingns dos tenis,... もっと見る
企業が回答しました
企業情報
当該企業による記述
We are a Start-Up born in 2018 in the enthusiastic city of Rio de Janeiro, and now based in Lisbon. Since then we are on a mission to bring comfort, style and hope by providing lightweight cool shoes to help reduce stress in people's daily lives.
連絡先
ポルトガル
- undofortomorrow.com
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ネガティブなレビューの 37%に回答しています
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Undo For Tomorrow からの回答
Tênis extremamente confortável e com ótimo design
Comprei meu tênis no início do mês de julho e até o momento tive uma excelente experiência, tanto no momento de compra e contato com os canais de suporte, quanto com o uso do modelo. Recomendo muito!

Undo For Tomorrow からの回答
BEWARE!!!!!
BEWARE!!!!!! DO NOT ORDER!
I followed the instructions on the Undo website to order a 1/2 size up for their Surfer line. I wear 10.5 - 11 shoes so I ordered an 11.5. The shoe was way too tight so I reached out to Undo. They insisted that they couldn't send me a label to return the shoes and that the costs was on the buyer. I wound up spending over $46 dollars just to try on a pair of shoes that the website instructed me re: sizes. A complete waste!

Undo For Tomorrow からの回答
Terrible quality
I had the shoes for about 2 weeks, and they already started ripping open on the side. I love the design of them, but the quality isn’t good.

Undo For Tomorrow からの回答
Great Customer Service - Thank you Laura!!
Shoes: first impression is excellent, looks & feels good, sized rather small, so as suggested i ordered a size larger than normal. that way they fit perfectly. Obviously i can not say much about the quality yet but they seem great.
Customer Service: due to a problem with my local mail provider, the package was returned to Portugal. With much help from Laura at Undo's international customer service desk, who kept contact with me constantly, it could be located quickly and i received it not a week later. Many thanks, Laura! Lots of other customer service desks could learn from you - Great Job!!!

Undo For Tomorrow からの回答
Sehr schlechte Qualität
Sehr schlechte Qualität. Ich würde dringend vom Kauf abraten, die Naht/Lederimitatoberfläche ist bereits nach einer Stunde Tragen an verschiedenen Stellen gerissen und die Sohle nutzt sich ebenfalls sehr schnell ab.

Undo For Tomorrow からの回答
Nuven Vanilla Rainbow 2
The shoes (Nuven Vanilla Rainbow 2) are super comfortable, but now after 3 months the left one is starting to crack and I don‘t know how to fix it (and I‘ve only worn them for work and events I had to dress business casual for).

Undo For Tomorrow からの回答
poor quality product and shocking…
poor quality product and shocking customer service.

Undo For Tomorrow からの回答
Bad quality and bad customer service
Very, very, very bad customer service.
I bought a pair of shoes and they delivered the shoes in such a bad quality ive never seen bevore, they also looked like someone weared them already… then i reached out to the customer service. They told me that they will send me a returnlabel for the shoes and will send me a new pair. But since 3 weeks i havent heard of them again… so dont buy something from that company.

Undo For Tomorrow からの回答
Soles went off after wearing the shoes…
Soles went off after wearing the shoes twice. Trying to get my money back takes 6 weeks now with no end in sight.
Super bad customer service, on the fringe of beeing a scam company.
Just keep your hands off it 🙏

Undo For Tomorrow からの回答
Misleading and poor customer service
Normally I never write reviews, but this time I feel compelled to. First they send shoes with a completely black sole. The advertising was actually misleading as the shoes appear on their website with a dotted sole. They then offer to exchange them for a pair with a dotted sole as shown on their website. All good until I receive an email that they cannot exchange the shoes because they have apparently already been worn. Which is not true at all. So they first send the wrong shoes and then say they don't want to exchange them anymore. Never experienced this before! Worst customer service ever. In addition, their communication can also be much better. I won't recommend them to friends....Unfortunately!

Undo For Tomorrow からの回答
Bonitinho porém ordinário
Os tênis são muito bonitos, mas pensei que ia ser mais confortável. A sola é ok, mas tem um “destrói calcanhar” que nem o All Star. Comprei o nuvem creme e o material tem uma textura meio de papel, vai ficar imundo em pouco tempo com certeza. Pelo menos é lavável eu acho.
Espero que laceie com o tempo.
A forma também é meio pequena.
No geral não achei que vale o preço.

Undo For Tomorrow からの回答
Paket kam aus Portugal ohne das es auf…
Paket kam aus Portugal ohne das es auf der Seite ersichtlich war und in mehreren Paketen. Rücksendung soll auf eigene Kosten nach Portugal geschehen.

Undo For Tomorrow からの回答
No response to undelivered order
I've been trying to reach the customer service team for over 3 weeks as I made an order 5 weeks ago that has never arrived. I've not gotten a response on the status of my order. Currently trying to cancel the order but still have not gotten a response since last week. Not sure what is going on...

Undo For Tomorrow からの回答
Super cool shoes!
Super cool shoes that I will use for skateboarding! There was a small defect on one of the shoes, but the customer service was great, thanks!

Undo For Tomorrow からの回答
Very good service
Very good service! Accidently, I ordered the wrong size; e-mailed the servicedesk and sent the shoes back. Two days later the correct size was delivered.
Very nice contact, correct and respectfull.
By the way, the shoes are also very nice!!

Undo For Tomorrow からの回答
Great shoes with an exceptional sales service and support.
We already bought two pairs of shoes and love them. The design and style are timeless and innovative with a sustainable approach (all vegan shoes).
We experience great support when buying the shoes on the Stylista Market in Estoril, and great online support when buying via their online shop (quick delivery in Portugal). We look forward for more designs in the future.

Undo For Tomorrow からの回答
Bought my second pair of shoes and do…
Bought my second pair of shoes and do really like them! Very comfortable shoes, quick shipment!

Undo For Tomorrow からの回答
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