Undo For Tomorrow レビュー 

93
•
TrustScore 5段階評価の3

2.8

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Size chart is off, and the shoes were too small by at least one size. Returned the pair in the same state I received them (I tried one shoe, for less than a minute, without walking with it).... もっと見る

5つ星のうち2の評価

Os tênis são muito bonitos, mas pensei que ia ser mais confortável. A sola é ok, mas tem um “destrói calcanhar” que nem o All Star. Comprei o nuvem creme e o material tem uma textura meio de papel,... もっと見る

企業が回答しました

5つ星のうち4の評価

Ultrapassadas as minhas reservas iniciais, encomendei umas Rio na passada quinta-feira. Chegaram apenas dois dias depois, acompanhadas por um apoio ao cliente extremamente rápido e eficaz por em... もっと見る

5つ星のうち5の評価

É a minha marca de tenis de eleição! Tenho varios pares dos vários modelos que uso praticamente todos os dias, tanto para trabalhar como jantares e fins de semana. Para além dos desingns dos tenis,... もっと見る

企業が回答しました

企業情報

  1. 靴屋

当該企業による記述

We are a Start-Up born in 2018 in the enthusiastic city of Rio de Janeiro, and now based in Lisbon. Since then we are on a mission to bring comfort, style and hope by providing lightweight cool shoes to help reduce stress in people's daily lives.


連絡先

2.8

まあまあ

TrustScore 5段階評価の3

93件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 37%に回答しています

通常1カ月以上経ってから回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.8

すべてのレビュー

(93)

過去12か月のレビュー数: 11件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Tênis extremamente confortável e com ótimo design

Comprei meu tênis no início do mês de julho e até o momento tive uma excelente experiência, tanto no momento de compra e contato com os canais de suporte, quanto com o uso do modelo. Recomendo muito!

2024年7月22日
自発的なレビュー
Undo For Tomorrow ロゴ

Undo For Tomorrow からの回答

Oi Luiz,

Muito obrigado por tirar um tempo para compartilhar seu comentário com a gente.

Adoramos saber que está satisfeito com a sua escolha :)

Undo For Tomorrow Team

5つ星のうち1の評価

BEWARE!!!!!

BEWARE!!!!!! DO NOT ORDER!

I followed the instructions on the Undo website to order a 1/2 size up for their Surfer line. I wear 10.5 - 11 shoes so I ordered an 11.5. The shoe was way too tight so I reached out to Undo. They insisted that they couldn't send me a label to return the shoes and that the costs was on the buyer. I wound up spending over $46 dollars just to try on a pair of shoes that the website instructed me re: sizes. A complete waste!

2024年7月22日
自発的なレビュー
Undo For Tomorrow ロゴ

Undo For Tomorrow からの回答

Dear Mark,

We are sorry to hear that you were not satisfied with your experience.

Exchanges and returns from the United States are still expensive as our warehouses are in Europe, however this year we will start with a new warehouse in the United States so that we can better serve and offer a better experience for our customers.

We hope to have the opportunity to give us a new chance soon.

Undo For Tomorrow Team

5つ星のうち2の評価

Terrible quality

I had the shoes for about 2 weeks, and they already started ripping open on the side. I love the design of them, but the quality isn’t good.

2024年5月1日
自発的なレビュー
Undo For Tomorrow ロゴ

Undo For Tomorrow からの回答

Dear Vicki,

We located your order but saw that you did not contact us via email. In any case, we just got in touch via email to understand what happened so we can help you resolve it.

We look forward to hearing from you as soon as possible by email :)

5つ星のうち5の評価

Great Customer Service - Thank you Laura!!

Shoes: first impression is excellent, looks & feels good, sized rather small, so as suggested i ordered a size larger than normal. that way they fit perfectly. Obviously i can not say much about the quality yet but they seem great.
Customer Service: due to a problem with my local mail provider, the package was returned to Portugal. With much help from Laura at Undo's international customer service desk, who kept contact with me constantly, it could be located quickly and i received it not a week later. Many thanks, Laura! Lots of other customer service desks could learn from you - Great Job!!!

2024年7月5日
自発的なレビュー
Undo For Tomorrow ロゴ

Undo For Tomorrow からの回答

Dear D,

We are very happy with your feedback and thank you for choosing UNDO :)

Undo For Tomorrow Team

5つ星のうち1の評価

Sehr schlechte Qualität

Sehr schlechte Qualität. Ich würde dringend vom Kauf abraten, die Naht/Lederimitatoberfläche ist bereits nach einer Stunde Tragen an verschiedenen Stellen gerissen und die Sohle nutzt sich ebenfalls sehr schnell ab.

2024年6月15日
自発的なレビュー
Undo For Tomorrow ロゴ

Undo For Tomorrow からの回答

Dear Hannah,

We received your request via email and resolved the incident immediately. Please let us know if you need anything else.

We will always be at your disposal :)

5つ星のうち3の評価

Nuven Vanilla Rainbow 2

The shoes (Nuven Vanilla Rainbow 2) are super comfortable, but now after 3 months the left one is starting to crack and I don‘t know how to fix it (and I‘ve only worn them for work and events I had to dress business casual for).

2024年3月28日
自発的なレビュー
Undo For Tomorrow ロゴ

Undo For Tomorrow からの回答

Dear,

We were unable to find your purchase or contact details as there is no name in the request here on Trustpilot, please send us an email to support@undofortomorrow.com and we will help you.

We look forward to hearing from you.

5つ星のうち1の評価

poor quality product and shocking…

poor quality product and shocking customer service.

2024年5月31日
自発的なレビュー
Undo For Tomorrow ロゴ

Undo For Tomorrow からの回答

Dear William,

As informed by email, we are fully available to answer any questions and provide all the support you need. But we do not provide cleaning services and cannot exchange sneakers because they are dirty.

If you have any further questions, we remain at your disposal via email.

5つ星のうち1の評価

Bad quality and bad customer service

Very, very, very bad customer service.
I bought a pair of shoes and they delivered the shoes in such a bad quality ive never seen bevore, they also looked like someone weared them already… then i reached out to the customer service. They told me that they will send me a returnlabel for the shoes and will send me a new pair. But since 3 weeks i havent heard of them again… so dont buy something from that company.

2024年5月29日
自発的なレビュー
Undo For Tomorrow ロゴ

Undo For Tomorrow からの回答

Dear,

We were unable to find your purchase or contact details as there is no name in the request here on Trustpilot, please send us an email to support@undofortomorrow.com and we will help you.

We look forward to hearing from you.

5つ星のうち1の評価

Soles went off after wearing the shoes…

Soles went off after wearing the shoes twice. Trying to get my money back takes 6 weeks now with no end in sight.
Super bad customer service, on the fringe of beeing a scam company.
Just keep your hands off it 🙏

2024年5月7日
自発的なレビュー
Undo For Tomorrow ロゴ

Undo For Tomorrow からの回答

Dear Patrick,

We are very sorry for your dissatisfaction, but it has been verified that your case has been resolved with our support team.

We are available for any questions or help on our e-mail support@undofortomorrow.com

Undo For Tomorrow

5つ星のうち1の評価

Misleading and poor customer service

Normally I never write reviews, but this time I feel compelled to. First they send shoes with a completely black sole. The advertising was actually misleading as the shoes appear on their website with a dotted sole. They then offer to exchange them for a pair with a dotted sole as shown on their website. All good until I receive an email that they cannot exchange the shoes because they have apparently already been worn. Which is not true at all. So they first send the wrong shoes and then say they don't want to exchange them anymore. Never experienced this before! Worst customer service ever. In addition, their communication can also be much better. I won't recommend them to friends....Unfortunately!

2024年4月8日
自発的なレビュー
Undo For Tomorrow ロゴ

Undo For Tomorrow からの回答

Dear Nick,

We are sorry for your disappointment, but as informed by email, the exchange of products already used is not permitted, as they cannot be sold.

Therefore, as the shoes have already been used, unfortunately we cannot accept them for exchange or return and for this reason they have been returned.

We are sure that you will understand this and let us know if we can help you with anything else. We are always available on our email support@undofortomorrow.com

Undo For Tomorrow Team

5つ星のうち2の評価

Bonitinho porém ordinário

Os tênis são muito bonitos, mas pensei que ia ser mais confortável. A sola é ok, mas tem um “destrói calcanhar” que nem o All Star. Comprei o nuvem creme e o material tem uma textura meio de papel, vai ficar imundo em pouco tempo com certeza. Pelo menos é lavável eu acho.
Espero que laceie com o tempo.
A forma também é meio pequena.
No geral não achei que vale o preço.

2024年3月26日
自発的なレビュー
Undo For Tomorrow ロゴ

Undo For Tomorrow からの回答

Oi Juliana,

Lamentamos saber que você não está 100% satisfeita com os tênis.

Nosso time de suporte entrará em contato com você por e-mail.

Atenciosamente :)

5つ星のうち1の評価

Paket kam aus Portugal ohne das es auf…

Paket kam aus Portugal ohne das es auf der Seite ersichtlich war und in mehreren Paketen. Rücksendung soll auf eigene Kosten nach Portugal geschehen.

2024年2月29日
自発的なレビュー
Undo For Tomorrow ロゴ

Undo For Tomorrow からの回答

Dear customer,

We are sorry for your disappointment, but we would really like to understand what happened and try to help you. Unfortunately, we are unable to view the your name and email so that we can contact you.

Could you please let us know or contact us at support@undofortomorrow.com so we can help you?

We await your email so that we can resolve this as soon as possible.

Team Undo For Tomorrow

5つ星のうち1の評価

No response to undelivered order

I've been trying to reach the customer service team for over 3 weeks as I made an order 5 weeks ago that has never arrived. I've not gotten a response on the status of my order. Currently trying to cancel the order but still have not gotten a response since last week. Not sure what is going on...

2024年1月3日
自発的なレビュー
Undo For Tomorrow ロゴ

Undo For Tomorrow からの回答

Dear Tomas,

We are very sorry for the delay!

It took us a long time to get a position from the post office, which meant it took us a while to act on your case. It was really a situation in which we were unable to take action sooner.

We finally received a return from the post office where it was concluded that the order was lost, so we offered you a refund or sent other shoes.

We hope you can give our brand a chance again and if you have any questions, we are available at support@undofortomorrow.com

Yours sincerely,
Undo For Tomorrow Team

5つ星のうち5の評価

Super cool shoes!

Super cool shoes that I will use for skateboarding! There was a small defect on one of the shoes, but the customer service was great, thanks!

2023年12月6日
自発的なレビュー
Undo For Tomorrow ロゴ

Undo For Tomorrow からの回答

Dear Toni,

Thank you for choosing UNDO and for taking the time to share your feedback! :)

Undo For Tomorrow Team

5つ星のうち5の評価

Good quality

Good quality, very comfy. I loved my purchase

2023年11月27日
自発的なレビュー
Undo For Tomorrow ロゴ

Undo For Tomorrow からの回答

Dear Guilherme,

We are very happy with your feedback and thank you for choosing UNDO :)

Undo For Tomorrow Team

5つ星のうち5の評価

Very good service

Very good service! Accidently, I ordered the wrong size; e-mailed the servicedesk and sent the shoes back. Two days later the correct size was delivered.
Very nice contact, correct and respectfull.

By the way, the shoes are also very nice!!

2023年11月10日
自発的なレビュー
Undo For Tomorrow ロゴ

Undo For Tomorrow からの回答

Dear Tom,

Thank you for choosing UNDO and for taking the time to share your feedback! :)

Undo For Tomorrow Team

5つ星のうち5の評価

Great shoes with an exceptional sales service and support.

We already bought two pairs of shoes and love them. The design and style are timeless and innovative with a sustainable approach (all vegan shoes).
We experience great support when buying the shoes on the Stylista Market in Estoril, and great online support when buying via their online shop (quick delivery in Portugal). We look forward for more designs in the future.

2023年11月2日
自発的なレビュー
Undo For Tomorrow ロゴ

Undo For Tomorrow からの回答

Dear Lucy,

We really love your feedback. Thank you for choosing UNDO :)

Undo For Tomorrow Team

5つ星のうち5の評価

Easy Order.

Easy Order.
Nice shoes.

2023年10月12日
自発的なレビュー
Undo For Tomorrow ロゴ

Undo For Tomorrow からの回答

Dear Stefan,

Thank you for choosing UNDO and for taking the time to share your feedback! :)

Undo For Tomorrow Team

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