Unity Trust Bank ロゎ
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Unity Trust Bank  レビュヌ 

415
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TrustScore 5段階評䟡の4.5

4.4

銀行
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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Today I spoke to Bennett for help with logging into my account; he was very patient, very helpful and we got everything sorted. Thank you Bennett :)

5぀星のうち5の評䟡

After, literally, many months of trying to communicate mandate changes to the incumbent provider of banking services to the Parish Council I conceded defeat and opened an account with UTB. What a bre... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Use this once a month, the website has been "upgraded" and now unable to login or even get a password reminded , keeps saying try again later . Maybe it does not work before 9am? But no message to say... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I had a fantastic experience today. Jayne demonstrated a great deal of customer service by being patient with me and helping me solve a very urgent problem. Thank you Jayne for your support.

䌁業が回答したした

䌁業情報

  1. 銀行

Unity Trust Bank に぀いお

圓該䌁業による蚘述

Who We Are

Unity Trust Bank is an award-winning, independent commercial bank that businesses can be proud to bank with. For more than 38 years we have been helping organisations to prosper and contribute to positive economic, social and environmental change. Put simply, our purpose is to create a better society.

We provide exceptional banking services for organisations that share our principles of acting with integrity and only lend to creditworthy organisations that share our values and deliver quantifiable impact in their local communities.

Delivering Impact

  • Living by our principles of banking with integrity, Unity helps change the lives of people in local communities
  • Every loan agreed that comes to us is aligned to one of more of the United Nations’ Sustainable Development Goals (SDGs) to ensure that our funding has demonstrable impact
  • We are committed to helping small and medium-sized UK businesses to grow; this includes creating training and employment opportunities, enabling the provision of health care services and providing housing for vulnerable people
  • We provide specialist sector knowledge and support that enables our customers to focus on their business and deliver social impact
  • Fair Tax Mark, we have recently been verified as a Carbon Neutral Organisation
Apply Now Customer Hub Business Banking Business Loans

連絡先

4.4

優良

TrustScore 5段階評䟡の4.5

415件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.4

すべおのレビュヌ

(415)

過去12か月のレビュヌ数: 64件

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Jai at Customer Support was excellent


Jai at Customer Support was excellent in helping me through the new user process, thank you 😊

2025幎11月12日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi James,

Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.

Thanks,
Unity Trust Bank

5぀星のうち5の評䟡

Helen M is extremely patient

Helen M is extremely patient, professional and helpful 😊

2025幎11月12日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Damian,

Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.

Thanks,
Unity Trust Bank

5぀星のうち5の評䟡

Jai was excellent

Jai was excellent, when I called about a login problem. very helpful and knowledgeable.
Brilliant, thank you

2025幎11月10日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Christine,

Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.

Thanks,
Unity Trust Bank

5぀星のうち5の評䟡

I would like to commend a very helpful Customer Service Rep.

I would like to commend a very helpful customer service rep named Kulvinder, who helped me sort out the problems with my account. She was VERY patient and understanding and made me feel so comfortable whilst dealing with the problem. Thank you Kulvinder.

2025幎11月6日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Sandra,

Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.

Thanks,
Unity Trust Bank

5぀星のうち3の評䟡

Processes are PAINFULLY slow

Processes are PAINFULLY slow, but staff are always super helpful. Thank you Jai for your patience and guidance

2025幎11月5日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Sarah,

Thanks for the review, we’re always looking for ways to take on customer feedback to improve our service moving forwards. We’re sorry that we haven’t met your expectations this time, but are pleased you received a positive experience with our Customer Services Team.

Thanks,
Unity Trust Bank

5぀星のうち2の評䟡

Bad experience saved by an excellent advisor

It took 3 weeks to receive an activation code by post by which time it was out of date. It then took >5 attempts (c. 15 minutes each time) to get through by telephone.

HOWEVER, once finally connected today the advisor Jai, was diligent and patient and finally got be logged in. Without him I would have given up

2025幎10月21日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Simon, hope you're well. We're sorry to hear about your experience in terms of getting in touch with our customer services line. We're always striving to improve the ease of which our valued customers can reach our Unity Experience Team and we're glad that Jai was able to help you.

If there is anything else still outstanding issues regarding your account, please email complaints@unity.co.uk and we will investigate this as a priority.

Thanks,
Unity Trust Bank

5぀星のうち5の評䟡

Professional and knowledgeable

Jai was the operator in charge of my call. Very professional and friendly throughout giving clear explanations, advice and lots of patience in guiding me through a new account that was set up. Highly recommended operator and with a wealth of knowledge

2025幎10月21日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi,

Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.

Thanks,
Unity Trust Bank

5぀星のうち5の評䟡

Jai was excellent helping me with my


Jai was excellent helping me with my problem. Fantastic customer service

2025幎10月20日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Chris,

At Unity we understand the importance of customer feedback, so we appreciate you taking the time. We’re so pleased that you’ve had a good experience.

Thanks,
Unity Trust Bank

5぀星のうち5の評䟡

Jai Rajput

Jai Rajput, Unity Experience Advisor - sorted out my issue quickly and efficiently.
He was polite and helpful

2025幎10月15日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Good morning,

Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.

Thanks,
Unity Trust Bank

5぀星のうち5の評䟡

Called and Jai took me through the


Called and Jai took me through the process of logging
in calmly and precisely and was patient and most helpful, I cannot be more thankful, as I tried it myself and got nowhere, called the helpline and Jai came to the rescue...thank you!

2025幎10月9日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Guy,

Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.

Thanks,
Unity Trust Bank

5぀星のうち5の評䟡

Jai led me through what I was finding a


Jai led me through what I was finding a tricky logging in process. He first unblocked me and then with patience and clarity took me through the various stages

2025幎10月9日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Phil,

Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.

Thanks,
Unity Trust Bank

5぀星のうち5の評䟡

Jai was very helpful and patient

Jai was very helpful and patient - stayed on the line and talked me through each step

2025幎10月7日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Sharon,

Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.

Thanks,
Unity Trust Bank

5぀星のうち5の評䟡

Helpful and quick

Jai was really helpful, answered my questions and solved my problem straight away. Thank you Jai!

2025幎10月6日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Kate,

Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.

Thanks,
Unity Trust Bank

5぀星のうち5の評䟡

BIBI is out of this world!!!!

My experience was made great by BIBI because her level of customer service was out of this world, she should be given a pay rise and promoted. She was very patient, and very clear with the instructions she gave to me.

2025幎10月3日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Irwin,

We love hearing valuable feedback from our customers and appreciate you taking the time to leave us a review.

We're really pleased to hear that Bibi was able to help today.

Thanks,
Unity Trust Bank

5぀星のうち5の評䟡

Jai Rajput

The advisor, Jai was very helpful in activating my log in. He was very patient and understanding. As this was the frst log in for me Jai was excellent at finding and asking me alternative security questions so I could gain access.

Fantastic service, I am very grateful
Thanks again Jai !

2025幎10月3日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Liz,

We love hearing valuable feedback from our customers and appreciate you taking the time to leave us a review.

We're really pleased to hear that Jai was able to help today.

Thanks,
Unity Trust Bank

5぀星のうち5の評䟡

Jai Rajput

Jai Rajput was very helpful in helping me sort out a login problem with my memorable name

2025幎9月30日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Nigel,

We love hearing valuable feedback from our customers and appreciate you taking the time to leave us a review.

We're really pleased to hear that Jai was able to help today.

Thanks,
Unity Trust Bank

5぀星のうち5の評䟡

very helpful

The call agent Jai was very helpful and stayed online and guided me through the whole process. As it was my first time logging into account it all felt a bit strange but he was very patient.

2025幎9月26日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Graham,

We love hearing valuable feedback from our customers and appreciate you taking the time to leave us a review.

We're really pleased to hear that Jai was able to help today.

Thanks,
Unity Trust Bank

5぀星のうち5の評䟡

Great Customer Service

Excellent Customer Service.
Really friendly. You could almost hear the warm smile! Calm, patient. Clear advice.

2025幎9月25日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Andy

We love hearing valuable feedback from our customers and appreciate you taking the time to leave us a review.

We're really pleased to hear you had such a positive experience.

Thanks,
Unity Trust Bank

5぀星のうち5の評䟡

Kulvinder Bhatti was excellent

Kulvinder Bhatti at the Call Centre was excellent. She was patient, calm, completely knowledgeable, completely helpful and accommodating. I must have been 50 minutes on the call but she continued throughout to be straightforward, clear and steady in giving me assistance with the forms I was trying to fill in. I highly recommend her.

2025幎9月24日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Sally,

Thanks so much for the review. We love hearing vaulable feedback from our customers and appreciate you taking the time to leave us this great review.

Thanks,
Unity Trust Bank

5぀星のうち5の評䟡

Jai was really helpful and patient with


Jai was really helpful and patient with me. I was struggling to log in for the first time, but Jai helped me through the process making it much easier.
Thank you.

2025幎9月23日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Sue,

We love hearing vaulable feedback from our customers and appreciate you taking the time to leave us a review.

We're really pleased to hear that Jai was able to help today.

Thanks,
Unity Trust Bank

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