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Unity Trust Bank  レビュヌ 

415
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TrustScore 5段階評䟡の4.5

4.4

銀行
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5぀星のうち5の評䟡

Today I spoke to Bennett for help with logging into my account; he was very patient, very helpful and we got everything sorted. Thank you Bennett :)

5぀星のうち5の評䟡

After, literally, many months of trying to communicate mandate changes to the incumbent provider of banking services to the Parish Council I conceded defeat and opened an account with UTB. What a bre... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Use this once a month, the website has been "upgraded" and now unable to login or even get a password reminded , keeps saying try again later . Maybe it does not work before 9am? But no message to say... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I had a fantastic experience today. Jayne demonstrated a great deal of customer service by being patient with me and helping me solve a very urgent problem. Thank you Jayne for your support.

䌁業が回答したした

䌁業情報

  1. 銀行

Unity Trust Bank に぀いお

圓該䌁業による蚘述

Who We Are

Unity Trust Bank is an award-winning, independent commercial bank that businesses can be proud to bank with. For more than 38 years we have been helping organisations to prosper and contribute to positive economic, social and environmental change. Put simply, our purpose is to create a better society.

We provide exceptional banking services for organisations that share our principles of acting with integrity and only lend to creditworthy organisations that share our values and deliver quantifiable impact in their local communities.

Delivering Impact

  • Living by our principles of banking with integrity, Unity helps change the lives of people in local communities
  • Every loan agreed that comes to us is aligned to one of more of the United Nations’ Sustainable Development Goals (SDGs) to ensure that our funding has demonstrable impact
  • We are committed to helping small and medium-sized UK businesses to grow; this includes creating training and employment opportunities, enabling the provision of health care services and providing housing for vulnerable people
  • We provide specialist sector knowledge and support that enables our customers to focus on their business and deliver social impact
  • Fair Tax Mark, we have recently been verified as a Carbon Neutral Organisation
Apply Now Customer Hub Business Banking Business Loans

連絡先

4.4

優良

TrustScore 5段階評䟡の4.5

415件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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4.4

すべおのレビュヌ

(415)

過去12か月のレビュヌ数: 64件

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Fast & efficient solution

Fast & efficient solution to log in issue provided by Jai

2025幎8月8日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi KFT,

Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank

5぀星のうち5の評䟡

Jai was excellent

Jai was excellent help this morning. Got my issue resolved quickly and efficiently.

2025幎8月8日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Gary,

Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank

5぀星のうち5の評䟡

Elizabeth E

Elizabeth E. Was Excellent customer care and service

2025幎8月5日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi John,

Thanks so much for the review, at Unity Trust Bank we recognise the importance of our customers’ voices so thank you for taking the time. We’re glad that Elizabeeth could help you out.

Thanks,
Unity Trust Bank

5぀星のうち5の評䟡

I had a frustrating on line issue to


I had a frustrating on line issue to gain access to charity account, but having called Jai, he talked me through the issue and was very helpful in sorting the problem out in a professional manner.

2025幎8月4日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Ingrid,

Thanks so much for the review, and taking time to give us feedback. We're sorry that you had some issues accessing your account, but glad to hear that Jai was able to help you.

Thanks,
Unity Trust Bank

5぀星のうち5の評䟡

She knew what she was talking about

She knew what she was talking about. Elizabeth was her name.

2025幎8月4日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi John,

Thanks so much for the review, at Unity Trust Bank we recognise the importance of our customers’ voices so thank you for taking the time. We’re glad that Elizabeth was able to give you some guidance.

Thanks,
Unity Trust Bank

5぀星のうち1の評䟡

I gave them a 1* review last week ..

I gave them a 1* review last week ... here's another.
So they unilaterally close our account .. no warning .. closed! OK, so now we are trying to get our house in order and download the statements, and of course we are barred from getting access online. We contact them, requesting our last few statement, to be quoted £8 per month. Outrageous !!!!

2025幎7月31日
自発的なレビュヌ
5぀星のうち5の評䟡

Had a problem authorising a signature

Had a problem authorising a signature. Rang up and was connected within a few minutes. Spoke to Jai Rajput. He was very polite and helpful. Got problem sorted while he stayed on the phone to make sure everything went ok. Was very happy with his help

2025幎7月30日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Fay,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank

5぀星のうち5の評䟡

Customer Service

I spoke to Elizabeth who was very welcoming and friendly whilst also giving professional and perfect information.

2025幎7月30日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Fay,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank

5぀星のうち5の評䟡

Excellent service

I had difficulty in accessing an account online due to my inability to remember the correct password. I spoke to Jai Rajput who dealt with this in a professional and timely manner and enabled access to the account. This problem was entirely caused by my lack of memory and Jai walked me through the process without any fuss. Overall a refreshing change from the previous bankers.

2025幎7月30日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Ray,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank

5぀星のうち5の評䟡

Jai was really helpful and patient


Jai was really helpful and patient today after i had lost a lot of my details for login

2025幎7月30日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Michael,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank

5぀星のうち5の評䟡

Great Customer Service

I called today and spoke to Elizabeth who dealt with my query. Elizabeth was very clear and informative and helped me understand where to locate the information I was after. No question was too much trouble and she was really helpful and professional.

2025幎7月29日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Good morning,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank

5぀星のうち5の評䟡

VERY HELPFUL AND ALL QUERIES ANSWERED.

VERY HELPFUL AND ALL QUERIES ANSWERED.
ELIZABETH WAS VERY HELPFULL AND ANSWERED VERY PATIENCELY.

2025幎7月25日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Kamal,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank

5぀星のうち5の評䟡

patient and concise

2025幎7月24日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Karen,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank

5぀星のうち5の評䟡

Struggling to get online one telephone


Struggling to get online one telephone call to Jai and he guided me through the whole process staying on the line until he was sure I was OK. Thank you

2025幎7月24日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Paul,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank

5぀星のうち5の評䟡

I’d locked myself out of online banking


I’d locked myself out of online banking due to my confusion about 3 other unity accounts I operate. Jai was very patient and courteous as I stumbled around passwords and pins. He stayed on the call to ensure everything was ok.

2025幎7月23日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Melvin,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank

5぀星のうち5の評䟡

Actual Service - from a bank!

After, literally, many months of trying to communicate mandate changes to the incumbent provider of banking services to the Parish Council I conceded defeat and opened an account with UTB. What a breath of fresh air! Quite why the (largely ex) High Street banks cannot cope with the concept of such bodies (there are over 11,000 of them in England so hardly unusual) as well as clubs, associations etc. is a complete mystery - but they just can't. Best solution? Move!!

2025幎7月1日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Oggs,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank

5぀星のうち1の評䟡

Unity trust Bank is a really poor


Unity trust Bank is a really poor customer services very slow and antiquated systems in place.

A simple administration task such as updating signatories are complicated with layers o bureaucracy with lacking basic resolution concepts.

2025幎7月18日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi David,
Thanks for the review, we’re always looking for ways to take on customer feedback to improve our service moving forwards. We’re sorry that we haven’t met your expectations this time. Please can you reach out to us via us@unity.co.uk with more information on your issue and we will aim to get this resolved.
Thanks,
Unity Trust Bank

5぀星のうち5の評䟡

Jai was very helpful

Jai was very helpful. Everything was sorted in a only a matter of minutes. Thank you

2025幎7月22日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Andrew,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank

5぀星のうち5の評䟡

I am new to Unity Trust banking.

I am new to Unity Trust banking.
I required my memorable information to complete registering for online Banking.
I spoke with Jai who was very helpful and guided me through the whole process.
Very helpful person.

2025幎7月21日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Christine,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank

5぀星のうち5の評䟡

Customer Service

The customer service representative E. Esan, was very helpful and patient.

2025幎7月21日
自発的なレビュヌ
Unity Trust Bank ロゎ

Unity Trust Bank からの回答

Hi Oluwatosin,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank

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