Great customer service today from Jai Rajput

The service is beyond terrible – it’s an absolute disgrace. I applied for a MultiPay program back in MARCH, and after wasting months chasing and calling, repeating myself over and over, it finally got “approved” in SEPTEMBER. Half a year later! And even then, it’s still a joke – I can’t even log in as admin because of an “incorrect password.” Except it’s the exact password I set myself and even have written proof of on the application. Now I’m being told they “can’t” change the password and that I should speak to Lloyd’s bank. Guess what? Lloyd’s is telling me the opposite – to go back to Unity Trust. So I’m stuck in a pathetic game of pass-the-buck while neither side actually takes responsibility. This is completely unacceptable, useless, and a total waste of my time. Meanwhile, my organisation continues to suffer. I'm certain I've broken the record of the number of time someone has contacted an organisation over the phone.

FIRSTLY - Jayne Smith & Priya Purewal should be given OBE's for their service, support, speed of help, banter, professionalism and everything a customer wants and needs from a supplier...
The Heads @ Unity should give these ladies a pay rise......
Over the last 48hrs they both have supported me with what should be a simple process of logging onto my Multipay card but it turned out to be a horror show from start to finish, Jayne has stood by the phone taking notes and trying her hardest to log me onto the system whilst Priya has been on the other line to Lloyds and at NO point was time ever a problem to these ladies.
One call was for 1hr 15mins !!!!! and at one point they worked together to get it resolved around their own lunch breaks
Two people have turned my opinion round of Unity Bank and I personally would like to thank them.
Take care ladies - Mr. Price

Jai was knowledgeable and able to help with my query

Jai was really helpful and advised me with my accounts and how to make changes after months of trying to do so

The excellent lady on your telephone banking line, her name is Elizabeth, was so patient and helpful. She was able to answer all my questions and guide me through a series of changes and updates to our charity saving account.

It was so refreshing after poor customer service experienced at another bank with long waiting times for calls to be answered, contradictory advice, and numerous calls to resolve simple issues caused by an appalling upgrade to their online banking system.

Based on my experience today with its clear guidance and friendly service, I recommend Unity and will be moving my current account from that other bank to Unity.

Excellent level of service support from Jai who stayed with me throughout the login and registration process.

I spoke to Elizabeth E., and she was wonderful. She was thrilled and willing to help me with my query. She made sure that all I needed was sorted and suggested other tips that might benefit me also.

The Assistant Jai was extremely helpful and patient with me going through processes of updating account details.

Jai was very helpful and professional and solved my problem very quickly

Jai was very helpful and guided me through some steps to recover my password. It was very helpful.

Log in issues sorted out immediately. Thanks Jai.

Jai patiently talked me through setting up my account.

I was a bit flustered when I couldn't remember a detail which I needed to login for the first time. I spoke to Jai who was so very patient and calm with me. Thank you Jai I'm sure I wasn't the easiest customer, I commend you for you kind soft spoken manner. Thank you.

I got all the help and exceptional support Jai

Perfect all round: rapid response and excellemnt comms and rapid resolution. Jai was an absolute star. if this is what it is like deailng with Unity it will be a breeze

Processes are not good, but staff I've spoken to have all been fantastic. Spent ages to get forms processed to be added to a branch bank account. Even after a form has been accepted it takes a few weeks to process. However both Elise Mckie and Jai Rajpput tried al they could to help me though this, and once accesses sorted seems to be working as expect from a bank

Jai was AMAZING ... so patient with me!
Thanks so much for your help and support in getting me onto our RCM bank account. Very much Appreciated