Today I spoke to Bennett for help with logging into my account; he was very patient, very helpful and we got everything sorted. Thank you Bennett :)
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After, literally, many months of trying to communicate mandate changes to the incumbent provider of banking services to the Parish Council I conceded defeat and opened an account with UTB. What a bre... ãã£ãšèŠã
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Use this once a month, the website has been "upgraded" and now unable to login or even get a password reminded , keeps saying try again later . Maybe it does not work before 9am? But no message to say... ãã£ãšèŠã
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I had a fantastic experience today. Jayne demonstrated a great deal of customer service by being patient with me and helping me solve a very urgent problem. Thank you Jayne for your support.
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Unity Trust Bank ã«ã€ããŠ
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Who We Are
Unity Trust Bank is an award-winning, independent commercial bank that businesses can be proud to bank with. For more than 38 years we have been helping organisations to prosper and contribute to positive economic, social and environmental change. Put simply, our purpose is to create a better society.
We provide exceptional banking services for organisations that share our principles of acting with integrity and only lend to creditworthy organisations that share our values and deliver quantifiable impact in their local communities.
Delivering Impact
- Living by our principles of banking with integrity, Unity helps change the lives of people in local communities
- Every loan agreed that comes to us is aligned to one of more of the United Nationsâ Sustainable Development Goals (SDGs) to ensure that our funding has demonstrable impact
- We are committed to helping small and medium-sized UK businesses to grow; this includes creating training and employment opportunities, enabling the provision of health care services and providing housing for vulnerable people
- We provide specialist sector knowledge and support that enables our customers to focus on their business and deliver social impact
- Fair Tax Mark, we have recently been verified as a Carbon Neutral Organisation
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Jay was really helpful and talked meâŠ
Jay was really helpful and talked me through the problem and went above and beyond to find a solution
2025幎7æ21æ¥
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Unity Trust Bank ããã®åç
Hi Em,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. Weâre so pleased that youâve had a good experience.
Thanks,
Unity Trust Bank
Cust Svs Dan was so helpful and veryâŠ
Cust Svs Dan was so helpful and very patient with me. Brilliant work
2025幎7æ18æ¥
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Unity Trust Bank ããã®åç
Hi Eddie,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. Weâre so pleased that youâve had a good experience.
Thanks,
Unity Trust Bank
Helpful and patience
The person dealing with me was very patient and helped me through regaining access to my account
2025幎7æ17æ¥
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Unity Trust Bank ããã®åç
Hi James,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. Weâre so pleased that youâve had a good experience.
Thanks,
Unity Trust Bank
Excellent customer service
Excellent customer service on the help line - friendly, helpful and patient in guiding me through the initial login process.
2025幎7æ17æ¥
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Unity Trust Bank ããã®åç
Hi C,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. Weâre so pleased that youâve had a good experience.
Thanks,
Unity Trust Bank
Helpful guidance for a new trustee
The phone was answered promptly and Jai was able to guide me through the process of initial registration. As a new Trustee nervous about the process, Jai provided clear instructions and guidance when I needed it and clearly knew the process inside-out. It was very reassuring and, with his help, very straightforward.
2025幎7æ16æ¥
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Unity Trust Bank ããã®åç
Hi Jackie,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. Weâre so pleased that youâve had a good experience.
Thanks,
Unity Trust Bank
professional and great service
The agent - Dan, was very professional and Knowlegable. the matter had been delat with fast. This is excellent customer service. Thank you dan for making my day. well done
2025幎7æ16æ¥
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Unity Trust Bank ããã®åç
Hi Feda,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. Weâre so pleased that youâve had a good experience.
Thanks,
Unity Trust Bank
excellent service provided
Dan was very understanding and patient with me whilst I was struggling to access my internet banking , thank you for your wonderful customer service
2025幎7æ11æ¥
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Unity Trust Bank ããã®åç
Hi Katie,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. Weâre so pleased that youâve had a good experience.
Thanks,
Unity Trust Bank
Unity Trust Bank ããã®åç
Hi Mrs Metcalfe,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. Weâre so pleased that youâve had a good experience.
Thanks,
Unity Trust Bank
Despite my frustration and annoyanceâŠ
Despite my frustration and annoyance with Unity Trust over a login problem their customer liaison representative, Tom, was amazing and helped solve a problem that had frustrated me for weeks. He listened patiently and advised me what to do, he also went beyond my expectations and tracked old emails and sorted out a tangled web of information and resolved the issue, so a great big thanks to Tom.
2025幎7æ10æ¥
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Unity Trust Bank ããã®åç
Hi Stuart,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. Weâre sorry to hear that you had an issue over logging in initially but are to hear that your customer services experience was positive - if there's ever anything else we can help with please do get back in touch. Thanks,
Unity Trust Bank
Excellent customer services
I called customer services for help with an account problem. Elise who answered the call was friendly, helpful and efficient. I have always had excellent service from Unity's customer services and this was another example of this.
2025幎7æ9æ¥
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Unity Trust Bank ããã®åç
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. Weâre so pleased that youâve had a good experience.
Thanks,
Unity Trust Bank
Conflicting information/advice
Twice I've been told by the Customer Service Operator to send an email to the us@unity... address but, both times, I get a response saying that I should not using that email address! The opening page in the Customer Hub gives that email address as a way of contacting Unity! What is going on...?!!!
2025幎7æ8æ¥
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Unity Trust Bank ããã®åç
Hi Bimba, thanks for leaving a review - we're sorry to hear about your experience so far.
In situations like this, we always advise customers to get in touch with our Customer Service Team via that us@unity.co.uk address, but if you are experiencing issues with contacting the team please do contact the team using freephone: 0345 140 1000
We will then aim to get to the bottom of any issues you may be experiencing, as well as solving why your emails are not being received.
Thanks, Unity Trust Bank.
Spoke to Tom today on several mattersâŠ
Spoke to Tom today on several matters on two organisations. Incredibly knowledgeable about the systems and forms and met all the needs, questions and requirements. Only wish they were open 7 days instead of 5, as many clerks work weekends, but happy with service and happy to recommend.
2025幎7æ4æ¥
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Unity Trust Bank ããã®åç
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. Weâre so pleased that youâve had a good experience.
Thanks,
Unity Trust Bank
Excellent customer service
I'm a treasurer for a local group. Had a problem with our additional accounts being inactive. Spoke to Jai Rajput and he, professionally and quickly, resolved the issue. Would definitely recommend Unity to other small organisations.
2025幎7æ2æ¥
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Bebe was super helpful and kind andâŠ
Bebe was super helpful and kind and friendly in helping me set up my access to the charity account that I needed to be set up on.
2025幎7æ1æ¥
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Unity Trust Bank ããã®åç
Hi Jenni,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. Weâre so pleased that youâve had a good experience.
Thanks,
Unity Trust Bank
Dan in customer services was extremelyâŠ
Dan in customer services was extremely helpful in enabling me to access my account whilst on holiday and away from my landline for security codes.
2025幎6æ30æ¥
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Unity Trust Bank ããã®åç
Hi Chris
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. Weâre so pleased that youâve had a good experience.
Thanks,
Unity Trust Bank
Solid online banking services forâŠ
Solid online banking services for nonprofits. Customer service (Jai - recently) friendly and efficent. Unity could improve setting up processes for signatories and credit cards are a bit clunky and open hours are limited.
2025幎6æ30æ¥
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Unity Trust Bank ããã®åç
Hi Owen,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. Weâre so pleased that youâve had a good experience.
Thanks,
Unity Trust Bank
Draconian banking in the 21st century
Draconian banking in the 21st century. It's like going back to the 80s. No instant transfers, full sign ins every time no finger print recognition etc..
Very inflexible compared to the banks in 2025. A little effort and it could easily be brought into the 21st century.
I get how important security is in today's world. So many scammers everywhere but that's the world we now live in. The need for a phone signal to sign in is incredibly inconvenient when you work in remote locations. So many other options. Finger print, face scan, authenticator apps....... Come on, surely you can help service customers who work in remote locations.
2025幎6æ24æ¥
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Unity Trust Bank ããã®åç
Hi Ally,
Thanks for leaving a review.
So that weâre able to provide accurate support on the issues that youâve highlighted can you please email our colleagues on us@unity.co.uk with âTrustPilotâ in the subject line, along with details of your issues.
We will then make sure that this is escalated internally and hopefully solve this quickly as best we can.
Thank you,
Unity Trust Bank
Customer Service
I am a new treasurer and was dreading the process of changing names on the account . Helen M talked me through it and amazingly the process was seamless.
Shame other banks are more difficult
Well done Unity !!
2025幎6æ27æ¥
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Unity Trust Bank ããã®åç
Hi Ross,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. Weâre so pleased that youâve had a good experience.
Thanks,
Unity Trust Bank
Dan was very helpful helping me log inâŠ
Dan was very helpful helping me log in for the first time.
Wasn't on hold long and service was good- thank you
2025幎6æ27æ¥
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Unity Trust Bank ããã®åç
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. Weâre so pleased that youâve had a good experience.
Thanks,
Unity Trust Bank
Account locked out
I spoke with Jai, he dealt with the issue in a quick and easy way
2025幎6æ20æ¥
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Unity Trust Bank ããã®åç
Hi Paul,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. Weâre so pleased that youâve had a good experience.
Thanks,
Unity Trust Bank
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