UPS Ireland レビュー 

I am absolutely furious with UPS Ireland.

On 4 August, I stayed at home waiting for two separate parcels, both sent through UPS Express Saver and both involving additional express-delivery charges. UPS confirmed that the parcels were out for delivery, so I arranged my entire day around receiving them.

No UPS driver came to the property. Nobody knocked, called my telephone or made any genuine attempt to deliver either parcel. Nevertheless, at 14:26, the tracking was updated to state:

“Delivery Attempted – The receiver was not available for delivery.”

I was at home the entire time. I had even placed a large, clearly visible notice at the entrance asking the driver to call me or leave the parcels securely over the gate. Anyone who had genuinely approached the property would have seen it.

This is not the first time UPS Ireland has done this to me. During a previous express delivery, UPS marked my valid address as incorrect, recorded an address change that I had never requested and claimed that delivery attempts had been made when nobody had come. That parcel arrived two days late, and I eventually had to travel to the UPS Customer Centre twice before I could collect it myself.

Customers should not have to sacrifice an entire day waiting for a delivery, only for UPS to record a supposed attempt that never happened. It is even more unacceptable when customers have paid extra for an express service.

Unfortunately, I was not given any choice over which courier would handle these parcels. Had I been able to choose, I would have selected An Post or DPD, both of which have been far more reliable in my experience.

UPS Ireland needs to investigate these so-called delivery attempts and stop treating customers’ time as though it has no value. I paid extra for express delivery, waited all day for two parcels and was then blamed for supposedly being unavailable. This is completely unacceptable.

This company is a joke.
Got a package from the UK, got hit with import charges (happy now, yeah?).
When the UPS clown arrived at the door, I told him to send the parcel back. 5 phone calls and 3 emails, 3 weeks later, these clowns finally sent the parcel back to the UK. Now they are hitting the seller with the Irish VAT charges! Absolute clowns.
Seller and I keep sending them emails and calling. Nothing.

Very disappointing experience. My package arrived with a large hole in the box, and several leather buckles were missing. The package had clearly been tampered with during transport. I was contacted by phone only once. Apart from that, I received no further updates, no text messages, and no notification letters in my mailbox. I expected much better communication, care, and security from UPS. Based on my experience, I cannot recommend this company.

You expect clients to be home all day, without given notice or even a time frame for the delivery.

Poor service, wouldn’t recommend to anyone. It’s been years and they haven’t updated their system . I mean we are in the middle of AI revolution…

UPS are the new Fastways courier ....... Constantly rescheduling and never on time delivery...... Rapidly becoming what Fastways couriers were before they imploded..... God forbid you might need the delivery urgently

My parcel with tracking number 1Z02C2436815041757 is stuck in a frustrating delivery loop. It keeps moving back and forth between different sorting centers instead of coming to my address

Yet again, Shipment is delayed for no reason. I think it’s running at being delayed every single time now. I can’t remember it ever arriving in expected date. Having a poor service is one thing but then compounded by the worst customer service I have ever experienced. Your choices are a really unhelpful bot or waiting for 20 minutes to speak to someone who doesn’t speak English and is rarely helpful. Why do companies use UPS for deliveries? Are they really cheap. I try to avoid any shops who deliver using UPS.

delivery on time per tracking driver helpful and pleasant not had them deliver often but no complaints

Terrible customer service,the driver didn’t even bother calling , I was told my eircode was wrong i never put that eircode ,instead of calling me they decided to leave it as it is .I spoke to 2 agents giving me different information and promising to deliver my package within 24 hours then someone else calls again telling me that those customer service agents don’t know whats happening in the warehouse so my package might have been shipped back to the sender ,this company lacks customer service and communication,very disappointing. Unprofessional

Appalling inefficient service. Delivery attempted without any prior notice. Delivery the rescheduled to the next day. Spent the whole day waiting at home. According to online tracking and the chat bot the package was still at the depot. However, over the phone 4 different customer service agents told me it was out for delivery. Spoiler, there was no further delivery attempt. Delivery team did not call me as requested. I can’t understand why a courier service cannot provide delivery updates or a delivery window. They would prefer to not communicate to the receiver at all and attempt delivery multiple times. How is this an efficient use of resources not to mind the recipient’s time. If I could, I would avoid using any services that use UPS.

Amazon ormally sends my packages with An Post and everything is delivered safely. Today UPS left a 14kg bag of expensive fog food on top of a 6 ft gatepost. The gate is quite a way from my house. No notification. I'm old tiny and with physical limitations. I was lucky to find somebody I could pay 50e to lift it down and take it to my home. Amazon were great but it would happen again which compromises my relationship with Amazon. It must be great to run a company like UPS, no fears of repurcussions no matter where they throw things. They're just fine with rogue! I will be STRENUOUSLY objecting yo the renewal of their Irish licence. I suggest everybody else does likewise. I could have broken my neck because you cannot be bothered!

I used to have a lot of problems with UPS. A year or two ago they would deliver to the wrong address, leave my package somewhere nearby, or not show up at all.

This time I was surprised. The delivery was meant to arrive tomorrow but it came a day early. I heard a doorbell and UPS driver handed me my delivery.

First time I've had a really good experience with UPS. Hope they keep it up.

Update** my package was attempted to be delivered yesterday. I missed a phonecall at 11.04 and phone back at 11.09, delivery driver hung up on me and I did not receive my package. I phoned the customer service who said I might possibly have a chance at getting it today if I change delivery to a ups collection point. I asked three times to verify if its a yes or no instead possibly maybe. He said he'll check and he said yes and today my package is sitting in a warehouse, not moving again! Honestly this company is the worst company I have ever dealt with and the customer service need to learn not to lie. I will never buy from any company that uses ups to deliver again

This is possibly the worst delivery service I have ever received. My package which contained a dress, has been held by customs for proof of purchase... How else would I get the dress if I didn't buy it. I purchased this dress on the 3rd of July and can't get an answer from ups on when it will be delivered, only an automated email
Absolutely ridiculous

I have never had such complications trying to get something delivered. I received an email early Monday morning that a delivery attempt will be made at 10:15am - 2:15pm. I go into work early to get some things done, I get home just before 10am. I check the online tracker every 30 mins or so, no updates. That is until 1:30pm, it updates and tells me that a failed delivery attempt was made at 9:42am, which was before the time I was told to be available, however, it was also a lie because I checked the cameras, and there was nobody at my door at that time. So I call the help line, they say they will try again between 5pm-9pm. I reschedule my evening so that I am here between 5-9pm.

About 30 mins later, I receive an email explaining that 'the delivery driver in my area is done for the day and will attempt a delivery tomorrow', even though I had told the customer care person on the phone I wasn't around for the next week, and couldn't receive the delivery tomorrow.

Anyways, after about an hour of emails back and forth, I was told that the package will be left in the depot and if it wasn't collected within 5 days it will be sent back to the sender.

I had explained to the customer care reps that I had spoken to twice on the phone at this stage, that my car wasn't available for the day and that I wasn't able to be home for the rest of the week. So both options they were giving me weren't viable. So I had no choice but to cycle to the depot, 40min over, 40mins back, all because their lack of internal communication and organisation, some of the worst I have ever experienced.

Also, I will add, UPS has had that package for about 2 weeks, according to the sender and the tracking, it was in their position for the guts of two weeks. Idk what they were doing with it, but the whole thing is a joke.

This is the Worst Company Imaginable. No. 1 -their tracking system doesn't work. First it says online that package is delayed but arrived in Finglas - doesn't arrive on the day. Then when I ring up the following day they say No, the package is in France. Tracking then says it's coming next day between 11.45 - 2.30. Delivery is then supposedly attempted next day at 9.50am not 11.45 !!!! Even though I had set up an account to sign digitally and this was accepted, package was not left in porch. I Rang and was told it had to be signed for. Now 2 days later I don't know where the package is or when it will be out for Delivery. Tracking online shows Nothing, just rang again now for the 4th Time and they don't know where it is. She said she would call me back and I am still waiting an hour later. The other day the person in Customer Service said she wasn't allowed call me back. What a useless service.

UPDATE: I just rang back again for the 5th time and was told by Mike my package is Not out for delivery today even though my son is at home waiting for it. This Company is a Joke

The parcel contained my replacement mobile phone. My current phone is damaged, making this delivery extremely important.
The original estimated delivery window was 3–6 July. Because I had to travel for a medical CT scan, I used the UPS app to change the delivery date to 7 July.
Despite this request, the delivery was marked as "Out for Delivery" before the requested date, and my change was not processed.
On 7 July, I contacted UPS and was assured that I would receive my parcel before the end of the day. The parcel never arrived.
On 8 July, I contacted UPS again. Once more, I was assured that the parcel would be delivered that day. Instead, the tracking was updated with an "Attempted Delivery" notification. This information is false. I waited outside my address for approximately three hours specifically to receive the parcel, and no UPS driver arrived.
The following day, I contacted UPS several more times. During these calls, I was repeatedly promised that I would receive my parcel. I was also informed that I would be able to collect it from a local UPS Access Point after 9:00 a.m.
Later, I was given completely different information and was told that I would need to travel to Galway to collect the parcel, even though I live in Westport. This contradicted everything I had previously been told.
Throughout this period, I was also in contact with the sender, who informed me that UPS had assured them that I would receive my parcel the following day.
After submitting a formal complaint to UPS, I spoke with a manager. He promised to provide an update. The update I eventually received stated that there had been an error in the delivery address.
However, this raises a serious concern. If there was genuinely an address error, how was UPS able to record an "Attempted Delivery"? These two statements are contradictory.
Furthermore, despite being told that the address had been corrected and that delivery was scheduled for 9th , I was later informed that my parcel was back located in Dublin. 10th- out for delivery, never came..
I consider this level of service unacceptable.

they didn;t collect the parcel and they didn't refund me !

Awful experience and not the first time. Supplier said it would arrive on Monday 6/7, UPS changed this to Tuesday 7/7, Then they said was out for delivery but that was cancelled as they needed an address which is rubbish as this is what happened on my last delivery. Its now Thursday 9/7 and I'm no closer to getting my delivery. I have emailed several times and no one gets back to you!! The phone option is no better once you get through the just read off the tracking screen. With UPS there appears to be no gaurentee of a delivery date! U'll hoPfully get it Sometime.

UPS must be the unluckiest delivery company in Ireland, 90% of the time when I order something for next day delivery from anywhere the sender provides an incomplete address so UPS can't deliver to Mayo next day. I mean really UPS you need to talk to all these companies and get them to do their job properly as they're all taking my perfectly good address and eircode and then deciding to ask you to just deliver to Ballina, IE MO, IE. How are you expected to do that on time? The multiple companies from across Europe must be in cahoots because they all replace my good address with the same information when giving it to you.

OR - You know you're not going to be able to meet the next day delivery promise from your Dublin hub to the west as it's the last stop on the route so you mark it as incomplete address before it leaves the HUB and it gives you a couple of days extra while you pretend to contact the sender and get more information.

I have informed the latest company of your tactics and that DPD never cause an issue and will do that every time from now on. Also I will stop ordering from places where UPS is the only option and inform the company of why they won't get my business. If all other users do the same then maybe there will be some traction, complaining to UPS gets us nowhere but if companies stop using them they may eventually get the message.

Failed to deliver at their specified date and time now find my package is sitting in a depot miles away being reassuringly scanned on a daily basis and going nowhere. Wish me luck I'm going to attempt contacting them for the third time. Unprofessional, inept and seemingly identifies as a parcel delivery service....