Ich kann diesen Shop absolut nicht empfehlen. Die gelieferte Ware war mangelhaft und von sehr minderer Qualität – weit entfernt von dem, was auf den Bildern oder in der Beschreibung versprochen wurd... もっと見る
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Disappointing experience, avoid! I ordered a dress from Ursime and completely regret it. The dress advertised was not the dress I received. It should not have passed quality control, a low standard, p... もっと見る
企業が回答しました
Il dubbio di un frode è ormai quasi una certezza Purtroppo credo di essere capitata e caduta anch’io nel tranello e arrivo a questa conclusione dopo una lunga attesa che mi ha spinto a controllare al... もっと見る
企業が回答しました
Great design, perfect fit! These Wide Leg Pants surpassed expectations. Highly recommend. The fit is flattering and the material is of high quality. They also bring a modern twist to any outfit. They... もっと見る
企業情報
当該企業による記述
URSIME is an international one-stop online shop for high-end, affordable, designable fashion lifestyles. URSIME mainly targets the United States, Europe, Australia along with other markets. Our philosophy is everyone can enjoy the beauty of fashion. We encourage every woman to express with confidence, beauty and freedom who empowers themselves. YOU're the inspiration of yourself.
連絡先
2.3
期待以下
939件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
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この企業を閲覧した人は、以下の企業も閲覧しています。
What an absolute scam
What an absolute scam. Please save your time and money and DO NOT order from this site. The images of clothing seen online are either stolen from other legitimate websites or AI generated because what you receive looks nothing at all like what you purchased. I ordered what looked like a stunning red and black plaid trench coat and what I received was a light cherry red/pink and grey rag that felt like it was made from stiff cardboard like material. Absolutely stunned. Like did they send the thing through a printer and run out of ink?? To make matters worse, the company expects you to pay for your own return shipping which is $40-$50. They do offer to give you a percentage of the refund as an alternative. Total BS. Why would I pay even more money after being scammed into giving you my money in the first place? Please heed my warning and avoid these scammers at all cost.
2024年8月31日
自発的なレビュー
Ursime からの回答
Dear Valued Customer,
We are deeply sorry to hear that your recent shopping experience with us did not meet your expectations. We understand the frustration and disappointment you must be feeling, and we sincerely apologize for any inconvenience caused.
Regarding the color and material of the plaid trench coat, we are truly sorry for the confusion. We acknowledge that there may have been some discrepancy between the product image and the actual item you received due to light, angle, and computer screen. We are taking immediate steps to review our product images and descriptions to ensure they are as accurate as possible.
Regarding the return policy, we do require returns for a full refund to be shipped back to us at the customer's expense. However, we do offer a partial refund for certain situations where returning the product may not be possible or practical. We are currently reviewing this policy to find a more customer-friendly solution.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP. We also hope to have the opportunity to serve you better in the future.
Kind regards,
Ebony, Ursime Team
complaint@ursime.com
I already wrote a 5 star review
I already wrote a 5 star review,
The ursime clothes actually have tags on them and the quality is exceptional.
2023年8月31日
自発的なレビュー
Completely disappointed with every…
Completely disappointed with every single item purchased. Nothing fits and nothing remotely looks like advertised.
2024年7月19日
自発的なレビュー
Ursime からの回答
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out. We will respond within one business day.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
Got this pair recently and they’re…
Got this pair recently and they’re decent. Shipping took two weeks, so a bit long. Design is stylish and quality seems solid for the price. Maybe offer faster shipping options. Overall, satisfied but not overly impressed due to the wait. Potential for improvement exists.
2024年8月26日
Item of clothing was nothing like…
Item of clothing was nothing like advertised/photo.
I against my better judgement gave them the benefit of the doubt, unusually for me, but I really loved the item.
Just wish I knew what site does sell the real item, so I could buy it.
I wouldn't touch them with a barge pole, again.
2024年8月27日
自発的なレビュー
Ursime からの回答
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out. We will respond within one business day.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
Do NOT buy from this site!
The clothes look NOTHING like the pictures! Customer service is awful. They will not refund your money even though the clothes are NOT what is described, the fabric is cheap and the workmanship is awful. The clothes were awful, the zipper didn’t work on one dress and the other was actually a pant set. I still could not get a refund! They are a rip off!
2024年6月15日
自発的なレビュー
Ursime からの回答
Dear Ruth Fagan,
We're truly sorry to hear about the issues you've encountered with your recent order. It's disappointing to learn that the items you received did not match the images and description on our website, and we understand your frustration with the customer service experience you've had.
To better assist you and look into this matter, could you please provide us with your order details like order number and emaik? This will enable us to review your case more closely and work towards a resolution. We assure you that we aim to provide products that meet the expectations set by our descriptions and images, and we're committed to addressing any discrepancies.
We're also concerned to hear about the specific product issues you've mentioned, such as the non-functional zipper and the incorrect item received. These are not up to our standards, and we'd like to make this right for you.
Please share your order information with us, and we will do our best to resolve this issue promptly. We hope to have the opportunity to provide you with a better experience in the future and appreciate your time in bringing this to our attention.
Ebony, Ursime Team
complaint@ursime.com
Company is a Scam
This company is a big scam ! Items pictured are NOT what you receive. It’s all garbage! And you can’t return items they don’t respond to your emails to customer support! Big rip off !
2024年8月8日
自発的なレビュー
Ursime からの回答
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out. If you didn't like their solution, you can escalate the matter to our customer complaint team at complaint@ursime.com.
For your convenience, we have used complaint@ursime.com to send you an email to give you the return instructions. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
I love the clothing
I love the clothing, I love being different or have something that’s not like none other, that what Ursime does for me
2024年8月22日
自発的なレビュー
This entire experience was horrible
This entire experience was horrible. Single handedly the worst I’ve ever had. This company is not doing legal business and on top of that, not upholding to their own return policy unless pushed to do so. I was sent a product I didn’t even order and was not even offered a refund for their mistake. The long shipping time was told to me so they can “ensure quality” but I didn’t even get the right product at all. Then, they told me they were out of stock of what I ordered in the first place, but didn’t even notify me and attempted to send a completely wrong different product instead hoping I would just accept it. I was offered a small credit, not even the same value of what I paid, for my original product. There was extreme attempts of haggling in order to not refund me. Unacceptable. I had to demand multiple times to be given a full refund and quoted their own return policy. Finally they gave a “full refund” which wasn’t actually a full one since they still were not attempting to return the cost of shipping, blaming someone else for being responsible for that cost so they could get out of having to return my money. l was charged one cost, not separately for shipping. I notified they would be reported for fraud and theft if they did not comply. If told I would be refunded fully, it is unacceptable to not do so. There is a lack of transparency, integrity and effort to do good business. This company will never last long if these are the values the company has and continues with.
2024年8月21日
自発的なレビュー
Ursime からの回答
Dear Sam,
We're truly sorry to hear that your experience with us was far from satisfactory. It's clear that we've let you down in several aspects of our service, and for that, we deeply apologize.
It's concerning to learn that you received a product that was not what you ordered and that we did not notify you about the stock-out situation. We understand that you felt compelled to push us to adhere to our return policy, and we're sorry for the miscommunication and inconvenience you experienced.
We would like to confirm your order information and address your concerns. Could you please provide us with your order number so that we can look into the matter more thoroughly?
We assure you that we are taking your feedback seriously and are working to prevent such situations from happening again. We want to restore your trust in our company and make things right.
Once we get your order information in the Trustpilot backgroud, we will follow up and do our best to address your concerns.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
DO NOT BUY FROM THEM!!!
DO NOT BUY FROM THEM!!!! Shipping takes 3+ months and the sizing is very inconsistent! They do not honor exchanges or returns!! I emailed them immediately about exchanging my skirt. You can either pay $40 return shipping, or get a credit for half the cost of your item! Then they didn't respond to my messages until after my return period and told me it was too late!! SCAM!!!!
2024年6月21日
自発的なレビュー
Ursime からの回答
Hello,
The return warranty is 30 days after you receive the parcel. Therefore, so long as you reach out to us within 30 days after you receive the parcel, the order is returnable and refundable.
We apologize for the inconvenience caused. We understand your frustration and care to resolve the problem with your order. We tried to identify your order ID via your username here to look into and take care of the issue but failed.
Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
Ebony, Ursime Team
complaint@ursime.com
The two items i ordered clearly are…
The two items i ordered clearly are knit material and embroidered on the website. What i got were disgusting ugly cheap shirts printed with pictures of detailing and embroidery. This company is a big scam. It is horrible to cheat people. It is false advertising and they should be shut down. On the website the clothes appear so beautiful. What a shame that this company is cheating people. The return process is not easy and you do not get a full refund. Also they want you to pay to ship the clothes back. Why should i pay again for their bad judgement and dishonesty. I’m sure they want to make it difficult for people to get their money back. So sad. Was so looking forward to ordering more, now forget it. Never again
2024年8月20日
自発的なレビュー
Ursime からの回答
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out.
If you don't like the solution, which was simply an option we provided to accommodate different customer preferences, such as customers who may find the return not practical.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
False Advertising of the highest level
EDIT - IF you read my actual review below, you would know that I have already reached out to contact the support team. You would also know that the response provided by them was to offer either that I pay to return the item in this situation, they provide a 40% refund, or give a $35 credit for another purchase...none of which I found acceptable. This was actually the point at which the original review was written. You have my info and, at this point, I feel that you and the company should be responsible for escalating this and that it should not require additional outreach on my part.
Original review:
My friend, knowing how much I adore lightweight, natural fibers and the boho look purchased a dress for me shown to be exactly that on the site. If you zoom into their images, you can even see that the material is gauzy and the embroidery on it is both 3D/raised (so ACTUAL embroidery) with some areas like the flowers with the small threads sticking up.
What arrived was a heavy, polyester with not a single stitch of embroidery...each and every image, belt, and neckine detail was PRINTED on. I google searched the image from the site and it pops up both for their page, as well as for AI platforms. This is false advertising in the absolute basest form.
When I reached out hoping to either make an exchange for something else that may be a more accurate description or for a refund, I was told I can either pay to ship the item back on OUR funds for this absolute nightmare, receive a 40% refund, or get $35 towards my next purchase!!!
This is potentially the biggest scam site I have inadvertently used, which is an absolute shame as the clothing shown on the site is absolutely lovely.
I have several photos both from the site and of the item which arrived and honestly wish I could be uploading them now for all to see.
2024年8月15日
自発的なレビュー
Ursime からの回答
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out. If you are not satisfied with their solution, you can escalate the matter to our customer complaint team.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
CHEAP RUBBISH
Stupidly put another order in and threw them in the bin as soon as I received them. Absolute rubbish quality. Save yourself the money and don't order through them you will regret it.
2024年8月18日
自発的なレビュー
Ursime からの回答
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out. If you are not satisfied with their solution, you can escalate the matter to our customer complaint team.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
I didn't have much hope for this dress…
I didn't have much hope for this dress after reading the company reviews but I bought but it was only $30 so I bought it anyway... and I love it! The only thing I don't like is it runs small so I'm ordering a new size. However, the dress is really pretty with a silky material.
2024年8月17日
自発的なレビュー
They state dress is sequined
They state dress is sequined. No embellishments at all. Just a plain green fabric with designs on it. The other dress, the same thing. Looks embroidered in their pictures, just a plain silky material with flower designs on it. Not worth the money.
2024年8月15日
自発的なレビュー
Ursime からの回答
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out. If you are not satisfied with their solution, you can escalate the matter to our customer complaint team.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
I have lost over 200 lbs and I was so…
I have lost over 200 lbs and I was so excited to start buying new clothes. I ordered a skirt from Urisme, I waited for OVER a month for it to even ship, and it finally arrived today. The only problem is is not what I ordered. Not even close. This is so disappointing. I expected better from this company.
**UPDATE** 08/22/2024
The customer service team had reached out several times, and honestly, the help I received was exceptional. I've read not so great reviews for Ursime, and I never thought my issue would be resolved, but they were incredibly helpful, and I even received a full refund. I am trying to buy a whole new wardrobe due to a massive weight loss, and the clothes on their site are really adorable, so I may give them another chance one day when I have the money to spare. This is my review of Ursime. It started out rough, but other than not getting the skirt I wanted, my experience with them was really great.
2024年8月10日
自発的なレビュー
Ursime からの回答
Dear Defsgirl,
Thank you for sharing your feedback with us. First and foremost, congratulations on your incredible weight loss journey. We understand the excitement that comes with starting a new chapter and refreshing your wardrobe. It's unfortunate that your experience with Urisme did not meet your expectations.
We apologize for the delay in shipping your order and for the discrepancy between the item you received and the one you ordered. This is not the level of service we strive to provide, and we want to make it right for you.
To assist you better, could you please provide us with your order details, such as the order number and and ordering email? This information will help us track your order and expedite the resolution process. Rest assured, we will do everything we can to rectify the situation, whether it involves returning the incorrect item or sending out the correct product to you.
We appreciate your patience and understanding as we work to resolve this for you. Please feel free to reach out to us directly if you have any further concerns or questions.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
Sent two of the same product
Sent two of the same product. Worked with Customer Service to resolve the problem. Was given two great options.
2024年8月12日
自発的なレビュー
Ursime からの回答
Dear Kelly Washburn,
Thank you for taking the time to share your experience. We're glad to hear that despite the initial hiccup of receiving two of the same product, our Customer Service team was able to promptly assist you. It's reassuring to know that the options provided were to your satisfaction.
We strive to ensure accuracy in all our shipments, and we're sorry for any inconvenience this error may have caused. Your feedback is invaluable in helping us improve our processes and service standards.
Should you need any further assistance or have any other concerns, please do not hesitate to reach out. We're here to support you and ensure your experience with us is nothing short of excellent.
Thank you again for your patience and for choosing to shop with us. We look forward to serving you again soon.
Best regards,
Ursime Team
support@ursime.com
Placed my order April 15
Placed my order April 15, it's now August and I have gotten an email saying SHIPPED 5 mns is way yo long and customer service is zero .... WARNING THIS COMPANY IS HORRIBLE
2024年8月10日
自発的なレビュー
Ursime からの回答
Dear Mary,
Please accept my sincere apology for any frustration you might experience with the shipping time. I understand how frustrating and annoying it could be to wait for an order placed so long ago. Your feedback will be definitely shared with the corresponding team to verify and make progress.
Upon inspection, I found that the last 2 items had been split in shipping: one was shipped on 8/1 and the other on 8/11.
Tracking #: YH24080101217SZ and YH24081001911SZ
Other tracking sites:
https://www.17track.net/en#nums
https://www.track718.us/en
Again we deeply apologize for the inconvenience caused. We have used complaint@ursime.com to send you an email to follow up on this matter to ensure that you receive the best service possible in the upcoming days. Please check your inbox.
If you have any follow-up questions, feel free to contact us at the address below.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
The cheapest pants
The cheapest pants. They make them look like they’ve been embroidered, but it’s nothing but a real bad print with really cheap material. Don’t buy whatever you do. You’ll be wasting your money.
2024年8月10日
自発的なレビュー
Ursime からの回答
Hello,
We apologize for the item not meeting your expectations. Your feedback is crucial and has been forwarded to our team for review and action. Rest assured, orders are returnable and refundable. Please contact us at support@ursime.com to proceed. If needed, you can escalate to our complaint team.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
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