VanCompare.com レビュー 

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5日前

Thank you so much for your kind words! We're really pleased to hear you received such a clear overview.

VanCompare.com からの回答

5日前

Thank you so much for taking the time to leave us a review! It's brilliant to hear the process was so easy from start to finish, and that you got a great price along the way.

VanCompare.com からの回答

7日前

Dear Mr Mykhailiv,

Thank you for taking the time to leave your review, and I am sorry to hear about your experience. I can understand how concerning it must have felt to see such a difference between your initial quote and the price confirmed during your call.

I want to reassure you that we are not seeking to mislead our customers. Our validation process exists to ensure the information on your policy accurately reflects the correct material facts, including details such as licence type held. Where discrepancies are identified during this process, a revised premium is sometimes unfortunately necessary, and this is determined by our insurers rather than by us as a broker, based on how they assess risk.

I would like to look into this for you personally and explain exactly how this figure was reached, so you can be confident everything is correct. Please do get in touch with me using the contact details on our website, and I will be happy to help.

Yours Sincerely,
Isabel May
VanCompare

VanCompare.com からの回答

5日前

Thank you so much for your kind words! We're really glad to hear you received good customer service from us.

VanCompare.com からの回答

5日前

Thank you so much for taking the time to leave us a review! We're really glad you found it so easy to communicate with our team.

VanCompare.com からの回答

5日前

Thank you so much for your kind words! We're really pleased to hear everything was quick, and that you're happy with the price too.

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2026年7月24日

Good Morning,

Thank you for taking the time to leave your review, and I am truly sorry to read about your experience, and about your illness. Please know that we genuinely want to support you with this.

I do want to reassure you that it is absolutely possible to renew your policy without speaking to us on the phone, and I am concerned to hear that you have been left feeling otherwise. I would very much like to understand what has happened so that we can get this sorted for you.

As your review is anonymous, I am unfortunately unable to locate your details at this stage. I have submitted a request through Trustpilot for your contact information, and once I receive that I will make sure we reach out to you via email or Live Chat so that we can get your renewal arranged without any need for a phone call.

I look forward to hearing from you and getting this resolved for you as smoothly as possible.

Yours Sincerely,

Charlie Byrne
VanCompare

VanCompare.com からの回答

5日前

Thank you so much for your lovely review! We're really pleased to hear our representative was so diligent in making sure you got the correct cover at a good price for your new business. We'll be sure to let them know.

VanCompare.com からの回答

5日前

Thank you so much for your kind words! We're really pleased to hear you found us fast and helpful.

VanCompare.com からの回答

5日前

Thank you so much for your kind words! We're really pleased to hear our staff were so helpful and understanding.

VanCompare.com からの回答

7日前

Dear Mr Tapsell,

Thank you for taking the time to leave your review. I am pleased to hear you found the team polite and professional when arranging your quote, and I am glad this led to you purchasing your policy with us.

I am sorry to hear about the number of calls you received afterwards for something you had already bought, and I can understand why this took away from what had otherwise been a good experience.

Please get in contact with me using the contact details on our website, and I will be happy to help.

Yours Sincerely,
Isabel May
VanCompare

VanCompare.com からの回答

5日前

Thank you so much for taking the time to leave us a review! We're delighted to hear you received such great service.

VanCompare.com からの回答

7日前

Dear Mr Sharpe,

Thank you for taking the time to leave your review, and I am sorry to hear about your experience.

I can understand how confusing and frustrating it must have felt to see multiple policies showing for the same vehicle, particularly receiving a renewal confirmation you were not expecting.

I can see you have since spoken with our team and your renewal has been cancelled. I attempted to call you following your review to discuss this further, but unfortunately was unable to reach you. I hope matters have since been resolved for you, and I am sorry for any frustration caused along the way.

Thank you also for choosing to take out a new policy with us. We really appreciate your continued trust in us, and we hope your next experience with us will be a five star one.

Yours Sincerely,
Isabel May
VanCompare

VanCompare.com からの回答

5日前

Thank you so much for your excellent review! It's brilliant to hear Harry was able to help get your new van insurance set up so well. I'll make sure your kind words, and that well deserved A star, are passed on to him.

VanCompare.com からの回答

7日前

Dear Mr Jones,

Thank you for taking the time to leave your review, and I am sorry to hear that a few things fell short during your experience with us.

I understand your no claims bonus was for motorcycle use. Our underwriters do not permit motorcycle no claims bonus to be used towards a van policy, which is why this could not be applied and resulted in a change to your premium.

I am also sorry to hear about the informal language used during your call, and the background noise which made it difficult to hear our team member clearly.

This is not the standard we expect, and I would like to look into this.

Please get in contact with me using the contact details on our website, and I will be happy to help.

Yours Sincerely,
Isabel May
VanCompare

VanCompare.com からの回答

5日前

Thank you so much for your kind words! We're really pleased to hear everything was nice and easy to sort for you.

VanCompare.com からの回答

7日前

Dear Miss Freeman,

Thank you for taking the time to leave your review, and I am sorry to hear about your experience.

I can completely understand why receiving a call so soon after your quotes came through left you feeling as though you did not have the chance to properly review them.

I am also sorry to hear the broker fee came as a surprise to you.

A broker fee is a separate charge for the work we do in arranging your policy, such as searching our panel of insurers, setting up your cover, and providing customer service throughout. It applies regardless of how the policy is arranged, whether online or over the phone, and is separate from the insurance premium itself.

If you would like to discuss this further, please do get in touch using the contact details on our website, and I will be happy to help.

Yours Sincerely,
Isabel May
VanCompare

VanCompare.com からの回答

5日前

Thank you so much for your kind words! We're really pleased to hear you found everything clear and precise.

VanCompare.com からの回答

5日前

Thank you so much for your kind words! We're really pleased to hear you had such a happy and helpful experience with us.

VanCompare.com からの回答

2026年8月3日

Dear Ian,

Thank you for taking the time to leave your feedback, and I'm sorry to hear about your experience.

We shouldn't continue calling once you've told us you're not interested, and I'm sorry this wasn't respected. That's not how we expect our team to handle a call, and I'd like to look into this properly.

Please get in touch using the contact details on our website, and I'll personally make sure this is followed up.

Yours sincerely,
Isabel May
VanCompare