Amazing service . Very friendly kind member of staff that took a lot of time and patience helping us . Thank you :) highly recommended this company .
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Thank you to Ben today for sorting my insurance out very well done, he was very polite and explained what to do and what was involved .Thank you again this is a load off my mind.
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Filling out the necessary information on the website and buying; verifying over a phone call only to be told that my insurance would be c£150 more as I can't 'mirror' my motorcycle no claims - ev... ãã£ãšèŠã
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I would highly recommend this advisor Bill. He was extremely helpful , professional. He went above and beyond to find me the best possible price for my van insurance and took the time to explain all t... ãã£ãšèŠã
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VanCompare.com has teamed up with UK Broker âBusiness Insurance Solutions LtdÊŒ (BIS), trading as âVanCompare DirectÊŒ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 80,000 van insurance customers.* If BIS are unable to assist with a quotation, we automatically refer you with quotes from our specialist partners.
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very helpful and saved me over £20 aâŠ
very helpful and saved me over £20 a month on my van insurance
2026幎6æ4æ¥
VanCompare.com ããã®åç
Thank you so much for your lovely review! We are really pleased to hear that we were able to save you such a great amount on your van insurance every month. That is exactly what we are here for! Thank you for choosing us, and we look forward to looking after you!
Would not stop ringing me from loads ofâŠ
Would not stop ringing me from loads of different numbers, when I called to validate the insurance premium more than doubled. Refund for the deposit took 5h to come back.
2026幎6æ3æ¥
èªçºçãªã¬ãã¥ãŒ
VanCompare.com ããã®åç
Dear Mr. Hughes,
Thank you for taking the time to leave your review, and I sincerely apologise for the frequency of the calls you received. I completely understand how that must have felt, and I am sorry for any frustration this caused.
The calls were made to validate your policy, which is an important part of our process to ensure that you are correctly insured from the outset. During that process, it came to light that the vehicle had been converted to a campervan, whereas the online quote had been based on the vehicle being a standard panel van. As this is a significant difference in terms of the risk profile, we were obliged to provide a revised quotation with a different insurer to make sure you were properly covered. We do guarantee our online rates where the information provided is accurate, and I appreciate your understanding that the original price was based on the details entered at the time. Had you been involved in an incident in the vehicle without the correct cover in place, you would unfortunately not have been protected.
Regarding the refund, I am sorry for the wait and I appreciate your patience with that.
I hope this helps explain the reasoning behind the price difference, and I apologise once more for the experience you had with the volume of calls. Your feedback is genuinely appreciated.
Yours Sincerely,
Charlie Byrne
VanCompare
Itâs was good experience for me and I mâŠ
Itâs was good experience for me and I m new to this one
2026幎5æ31æ¥
VanCompare.com ããã®åç
Thank you so much for your lovely review, and a very warm welcome! We are really pleased to hear that you had a good experience with us, and we hope to continue providing you with a great service. Thank you for choosing us, and we look forward to looking after you!
Only 1 star as couldnt give 0
Only 1 star as couldnt give 0. Kept ringing trying to increase cost. Eventually decided that as my named driver had a policy cancelled in 2017 they couldn't insure them so had to do yet another new policy at an increase from £500 to £1300. This despite the named driver having been insured with them on their own policy only 3mths previous and getting a (non competitive) renewal quite. Ended up getting charged for cancellation even though was within 14days. Avoid this company at all costs
2026幎6æ2æ¥
èªçºçãªã¬ãã¥ãŒ
VanCompare.com ããã®åç
Dear Mr. Fletcher,
Thank you for taking the time to leave your review, and I sincerely apologise for the experience you have had. I can completely understand your frustration, and I am sorry that the process felt so drawn out and confusing.
I do want to reassure you that the calls were not a deliberate attempt to increase your premium. Rather, they were to correct the material facts on your policy and provide a revised quotation based on the accurate information. Previous enforced policy cancellations are a significant rating factor for insurers, and unfortunately many are unable to accept them, which alongside other discrepancies naturally had an impact on the premium. I am truly sorry that this came as such a surprise, and I also sincerely apologise that we were not able to offer your wife a more competitive renewal premium, and that the previous cancellation does not appear to have been accounted for at that stage.
Regarding the cancellation charge, I do want to clarify that the fourteen day cooling off period does not provide free cover. Insurance is in force during that period and the service has been provided, so a charge does unfortunately apply. Should a claim have occurred during that time, the insurer would have been obliged to deal with it under the policy terms.
I do hope that our conversation on 2nd June went some way towards addressing your concerns, and I genuinely appreciate your patience and understanding throughout. If you would like to discuss anything further, please do not hesitate to get in touch using the contact details on our website. Your experience genuinely matters to us, and positive customer outcomes are something we care deeply about.
Yours Sincerely,
Charlie Byrne
VanCompare
Excessive Marketing Calls
I allowed my Van Insurance to auto renew because the quote I got was competitive. That was a mistake.
I have been pestered relentlessly by this company before, and since, the policy has been renewed, the most recent being them offering a top up insurance policy against my excess.
I get that people are in business to make money but buyer beware - this firm are relentless. Good price but awful sales tactics. It doesn't matter how many times you ask to be removed from marketing calls - they could'nt care less.
2026幎6æ1æ¥
èªçºçãªã¬ãã¥ãŒ
VanCompare.com ããã®åç
Dear Mr. Glackin,
Thank you for taking the time to leave your review, and I sincerely apologise for the volume of calls you have been receiving. I can completely understand how frustrating that must have been, and I am truly sorry that your requests to be removed from our marketing calls were not actioned as they should have been.
I want to assure you that I have now removed your telephone number from our dialling system, so you should not receive any further calls of this nature. I am sorry that it took this long to get to this point, and I appreciate your patience.
If you do experience any further issues, please do not hesitate to get in touch with me directly using the contact details on our website, and I will personally make sure everything is resolved for you promptly.
Yours Sincerely,
Charlie Byrne
VanCompare
Good overall experience
The company fine honed my policy to suit my needs, and achieved my budget target, oliver was helpful and professional ð
2026幎6æ2æ¥
VanCompare.com ããã®åç
Thank you so much for your lovely review! It is really great to hear that Oliver was helpful and professional, and that we were able to tailor your policy to suit your needs and budget. That is exactly what we are here for! I will make sure your kind words are passed on to him. Thank you for choosing us, and we look forward to looking after you!
Friendly and efficient
Friendly and efficient. Nice to deal with someone so personable.
2026幎6æ2æ¥
VanCompare.com ããã®åç
Thank you so much for your lovely review! We are really pleased to hear that you found our team so friendly, efficient and personable. That is exactly the kind of experience we want every one of our customers to have. Thank you for choosing us, and we look forward to looking after you!
my enquiry was handled professionallyâŠ
my enquiry was handled professionally and courtesy .
2026幎5æ26æ¥
VanCompare.com ããã®åç
Thank you so much for taking the time to leave us a review! We are really pleased to hear that your enquiry was handled so professionally and courteously. Thank you for choosing us, and we look forward to looking after you!
Friendly helpful rep 5 stars
2026幎6æ1æ¥
VanCompare.com ããã®åç
Thank you so much for your five stars and your lovely review! We are really pleased to hear that you found our team friendly and helpful. Thank you for choosing us, and we look forward to looking after you!
Very helpful
It took a few attempts to get me through to the correct dept but eventually I was able to speak to Ryan warren who dealt with my insurance promptly.
2026幎6æ1æ¥
VanCompare.com ããã®åç
Thank you so much for your lovely review! We are sorry to hear that it took a few attempts to get through to the right department, and we apologise for any inconvenience that caused. We are really pleased to hear that Ryan was able to deal with everything so promptly once you got through. I will make sure your kind words are passed on to him. Thank you for choosing us, and we look forward to looking after you!
Fast
Fast, informative and super friendly chap. Helped me understand where i had made mistakes on my quote and helped me get a better price. Great service , great customer service.
2026幎6æ1æ¥
VanCompare.com ããã®åç
Thank you so much for your wonderful review! It is really great to hear that everything was explained so clearly and that we were able to help you get a better price. That is exactly the kind of service we are proud to provide. If you would like to let us know who you spoke with, we would love to make sure your kind words are passed on to them. Thank you for choosing us, and we look forward to looking after you!
Even Ned Kelly Wore a Mask.
Think of a number and then ...
... double it. I'd never heard of this shower until recently when I was doing my yearly insurance price comparison for my small van. I filled out the details but when it generated the prices I nearly had a heart attack; their lowest was over £200 more than I was being quoted elsewhere and the best part - the underwriter was the same one underwriting my quotes from elsewhere.
As soon as the quotes had been generated, my phone rang, with them following up to make sure that I took out the policy. When I laughed and said "not at that price, sunshine", he asked what my price was elsewhere. I told him and he hung up, LOL.
I have no hard evidence but something doesn't smell right here. Caveat Emptor.
2026幎5æ6æ¥
èªçºçãªã¬ãã¥ãŒ
VanCompare.com ããã®åç
Dear Mr. Winters,
Thank you for taking the time to leave your review, and I am sorry to hear that we were unable to offer you a competitive price on this occasion. That is something we genuinely take pride in, and I regret that we fell short for you here.
Without being able to look into this in more detail, I am unable to say with certainty why the same underwriter may have provided a different price elsewhere. It could be down to differences in the information entered at the quote stage, or perhaps a discount was applied through the comparison site. Either way, it is something I would be more than happy to look into for you.
If you would like to discuss this further, please do not hesitate to get in touch using the contact details on our website and I will do my best to shed some light on the pricing difference. We genuinely care about customer satisfaction, and I do hope we get the opportunity to offer you a more competitive price at your next renewal.
Thank you for your patience, and stay safe!
Yours Sincerely,
Charlie Byrne
VanCompare
Very pleasant guy that I spoke to viaâŠ
Very pleasant guy that I spoke to via the phone
2026幎5æ27æ¥
VanCompare.com ããã®åç
Thank you so much for taking the time to leave us a review! We are really pleased to hear that you had such a pleasant experience speaking with us. Thank you for choosing us, and we look forward to looking after you!
Absolute nightmare over an hour tryingâŠ
Absolute nightmare over an hour trying to sort the insurance out.. if I hadn't paid I would have put the phone down...I will definitely not be renewing next year
2026幎5æ30æ¥
VanCompare.com ããã®åç
Dear Mr. Webster,
Thank you for taking the time to leave your review, and I am truly sorry to read about your experience. An hour to arrange your insurance does not sound right at all, and I sincerely apologise for the time it took. I can completely understand your frustration, and it is disheartening to hear that this has impacted how you feel about renewing with us.
Your experience is genuinely important to us, and I would really appreciate the opportunity to discuss this with you directly and make amends. I did attempt to call you but unfortunately was unable to get through. If you could return my call, I would genuinely appreciate it and will do everything I can to put things right for you.
Thank you so much for your patience in the meantime, and I do look forward to speaking with you soon.
Yours Sincerely,
Charlie Byrne
VanCompare
Ben Roebuck is the consummateâŠ
Ben Roebuck is the consummate professional insurance guy, everyone in his team should bow down and kiss his ring
2026幎5æ30æ¥
VanCompare.com ããã®åç
Thank you so much for your absolutely brilliant review! What a wonderful thing to say about Ben. We are not sure he would expect quite that level of reverence from his colleagues, but we completely understand the sentiment! It is really great to hear that he made such a fantastic impression, and I will make sure your kind words are passed on to him. Thank you for choosing us, and we look forward to looking after you!
Good job ðð»
It was nice to speak with an English speaking person who spoke clearly and did his job well.
Thanks
2026幎5æ28æ¥
VanCompare.com ããã®åç
Thank you so much for your lovely review! We are really pleased to hear that you had such a positive and clear experience with us. If you would like to let us know who you spoke with, we would love to make sure your kind words are passed on to them. Thank you for choosing us, and we look forward to looking after you!
Very quick and easy to insure my van
Very quick and easy to insure my van . I got the best quotes couldnât be happier.
2026幎5æ26æ¥
VanCompare.com ããã®åç
Thank you so much for your lovely review! We are really pleased to hear that getting your van insured was such a quick and easy experience, and that we were able to find you the best quote. That is exactly what we are here for! Thank you for choosing us, and we look forward to looking after you!
Knowledgeable & helpful lady that IâŠ
Knowledgeable & helpful lady that I spoke to today 10/10
2026幎5æ29æ¥
VanCompare.com ããã®åç
Thank you so much for your lovely review and for the ten out of ten, it is really appreciated! We are really pleased to hear that you found the lady you spoke with so knowledgeable and helpful. If you would like to let us know who you spoke with, we would love to make sure your kind words are passed on to her. Thank you for choosing us, and we look forward to looking after you!
Helpful call handler when validatingâŠ
Helpful call handler when validating the policy.
2026幎5æ29æ¥
VanCompare.com ããã®åç
Thank you so much for taking the time to leave us a review! We are really pleased to hear that the validation call was handled so helpfully. Thank you for choosing us, and we look forward to looking after you!
Billy was very efficient and helped meâŠ
Billy was very efficient and helped me with my insurance purchase
2026幎5æ29æ¥
VanCompare.com ããã®åç
Thank you so much for your lovely review! It is really great to hear that Billy was so efficient and helpful in getting your insurance sorted. I will make sure your kind words are passed on to him. Thank you for choosing us, and we look forward to looking after you!
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