My experience of renewing my van insurance with Vanline Direct was 5*. Very quick and easy to sort out, Connor Bain was most helpful and a friendly, explaining everything very clearly. A very straight... ãã£ãšèŠã
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Took out a van insurance policy online, paid for 12 months insurance as cheaper like for like compared to competitors. HOWEVER this policy needed âvalidatingâ, upon which the price increased by over... ãã£ãšèŠã
Easy to follow online instructions backed with talking to an advisor On the phone. Easy to view portal when you want to look at all your details. discount freebies, able to print out insurance docum... ãã£ãšèŠã
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Had various issues with my policy as my case as pretty complexed, spoke to a pleasant young chap by the the name of Max, he fixed all my issues in a very timely fashion and was professional throughout... ãã£ãšèŠã
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Time is money - save both with Insurance LineDirect. Want to save time and money on your van insurance? Well thatâs exactly our aim here at Insurance LineDirect. With a large panel of top UK van insurers to choose from and a UK based team of dedicated insurance advisors to search for the most competitive rates, we can make buying your van insurance a quick and hassle free process.
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- vanlinedirect.co.uk
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Van insurance
Harry Taylor was amazing and got me the best quote for my van very good service and great customer service :)
2026幎6æ3æ¥
Van LineDirect ããã®åç
Thank you so much for your lovely review! It is really great to hear that Harry was amazing and was able to find you the best quote for your van. I will make sure your kind words are passed on to him. Thank you for choosing us, and we look forward to looking after you!
I cancelled my policy whilst in credit
I cancelled my policy whilst in credit, owed days of insurance . I was told over the phone I was owed £25 which made sense and influenced my decision to cancel. I was then given 3 other fees at a later stage which I wasnât happy to pay because it didnât reflect what I was told over the phone. In the end they decided I owe £244 which They handed over to debt collection team effecting my credit score. Very unprofessional and untrustworthy insurance company
2026幎6æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Van LineDirect ããã®åç
Dear Mr. McDonagh,
Thank you for taking the time to leave your review, and I am truly sorry to read about your experience. I can completely understand why this has been so frustrating, and I want to sincerely apologise for the confusion surrounding the figures you were given.
I can see that the refund was pending your most recent Direct Debit being successful, and unfortunately the payment defaulted, which naturally put your account into arrears. There was also a discrepancy with the outstanding balance that required correction later on, and I am sorry for the confusion that caused. I do appreciate that being given different figures at different stages is far from ideal, and I apologise for that.
I also want to acknowledge that we did attempt to reach you regarding the outstanding balance over a period of time before the matter was passed on, and I am sorry that it reached that stage. That is not the outcome we ever want for any of our customers.
I would very much like the opportunity to discuss your concerns with you directly and do what I can to put things right. If you could return my call, I would genuinely appreciate it. Your experience is very important to us, and customer satisfaction is something we take extremely seriously.
I look forward to hearing from you. Wishing you a pleasant week ahead in the meantime!
Yours Sincerely,
Charlie Byrne
Van LineDirect
Went to cancel my policy as I have soldâŠ
Went to cancel my policy as I have sold the van. Nearly £200 in charges just to cancel. Beware of this company, the guy I spoke to could barely explain the costs, he just kept saying thatâs what it says on the screen. Lots of hidden costs if you cancel mid policy.
2026幎6æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Van LineDirect ããã®åç
Dear Sam,
Thank you for taking the time to leave your review, and I am sorry to hear that the cancellation costs came as a surprise to you. I can completely understand how frustrating that must have been, and I sincerely apologise that our team member was not able to explain the breakdown more clearly at the time.
When a policy is cancelled mid term, the outstanding balance will reflect the remaining amount on your finance agreement after any applicable credit and charges have been applied. We always aim to be as transparent as possible with our customers, and I would be more than happy to walk you through the full calculation to make sure you are satisfied that everything is correct.
As your review is anonymous, I am unable to locate your details at this stage. Please do not hesitate to get in touch with us directly using the contact details on our website and I will make sure this is looked into and explained properly for you.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Great company
2026幎5æ30æ¥
Van LineDirect ããã®åç
Dear Carol,
Thank you so much for your kind words, they are really appreciated! We are so pleased that you had a positive experience with us. Thank you for choosing us, and we look forward to looking after you!
Yours Sincerely,
Charlie Byrne
Van LineDirect
Fantastic great friendly people withâŠ
Fantastic great friendly people with good prices
2026幎5æ10æ¥
Van LineDirect ããã®åç
Dear Mark,
Thank you so much for your lovely review! We are really pleased to hear that you found our team friendly and our prices competitive. Thank you for choosing us, and we look forward to looking after you!
Yours Sincerely,
Charlie Byrne
Van LineDirect
Van LineDirect ããã®åç
Dear Mr. Cheetham,
Thank you so much for your lovely review! We are really pleased to hear that we were able to help lower your premium. That is exactly what we are here for! Thank you for choosing us, and we look forward to looking after you!
Yours Sincerely,
Charlie Byrne
Van LineDirect
Long waiting times and passed about toâŠ
Long waiting times and passed about to different departments all asking the same questions, call handler spoke really quickly and was very difficult to understand
2026幎5æ28æ¥
Van LineDirect ããã®åç
Dear Mr. Mcnicholas,
Thank you for taking the time to leave your review, and I sincerely apologise for the experience you had. I am sorry that you faced long waiting times and had to repeat yourself across different departments. I completely understand how frustrating that must have been, and it is not the experience we want for any of our customers.
I am also sorry to hear that the call handler was difficult to understand. This is something I take seriously and I will be passing some feedback to the relevant manager to ensure this is addressed.
We are actively working to improve our waiting times and make the whole process much smoother, and I genuinely hope that your next experience with us is a far better one. Thank you for your patience, and please do not hesitate to get in touch via the contact details on our website if there is anything further we can help you with.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Van LineDirect ããã®åç
Dear Mark,
Thank you so much for your lovely review! We are really pleased to hear that you found us quick, efficient and to the point. That is exactly what we are here for! Thank you for choosing us, and we look forward to looking after you!
Yours Sincerely,
Charlie Byrne
Van LineDirect
Great service .Fast clear and straightâŠ
Great service .Fast clear and straight to the point!!
2026幎5æ28æ¥
Van LineDirect ããã®åç
Dear Jan,
Thank you so much for your lovely review! We are really pleased to hear that you found our service fast, clear and straight to the point. That is exactly what we strive for! Thank you for choosing us, and we look forward to looking after you!
Yours Sincerely,
Charlie Byrne
Van LineDirect
Van line direct.
Van line direct.. firstly that stood out for me is the direct professional approach the staff have.. all very clear spoken an very willing to listen to my needs for van insurance.
They don't over sell but ask if you would like extras. When I called the wait time was less than a minute.
The cost for me is well under my previous insurance company, which this day has been very welcome
2026幎5æ19æ¥
Van LineDirect ããã®åç
Good Afternoon,
Thank you so much for your wonderful review! It is really lovely to hear such kind words about the team at Van Line Direct. Making sure our customers feel listened to, and providing a professional and straightforward service without unnecessary pressure, is something we genuinely care about, so it is really rewarding to know that came across for you. We are also really pleased to hear that we were able to save you money compared to your previous insurer. That is exactly what we are here for! Thank you for choosing us, and we look forward to looking after you!
Yours Sincerely,
Charlie Byrne
Van LineDirect
Van LineDirect ããã®åç
Dear David,
Thank you so much for your lovely review! We are really pleased to hear that you had a great and helpful experience with us. Thank you for choosing us, and we look forward to looking after you!
Yours Sincerely,
Charlie Byrne
Business Compare
Terrible to deal with
Terrible to deal with, felt pressured after clicking to buy online I couldn't proceed any further with the purchase of policy without messages saying "you must" provide drivers license number ( usually optional)
"You must" provide national insurance number! Never asked that before for vehicle insurance!
Then inundated with messages saying things like " LAST CHANCE" You must call validation line or policy will be cancelled!
So I called and the price increased considerably so I cancelled!
No refund as promised yet,policy still live and still receiving demanding threats of my policy being cancelled!
Umm hello I have cancelled!
No email address for customer services just phone number which takes ages or a chatbot !
Would not recommend this company
As its been probably one of my worst experiences purchasing vehicle insurance.
2026幎5æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Van LineDirect ããã®åç
Good Afternoon,
Thank you for taking the time to leave your review, and I am genuinely sorry to read about your experience. I can absolutely understand why this has been so frustrating, and I want to apologise unreservedly for the distress this has clearly caused you.
These are all matters I take very seriously and want to look into personally. I can imagine how unsettling this must be, and I want to get to the bottom of this for you as quickly as possible.
As your review is anonymous, I have submitted a request through Trustpilot for your contact details so that I can locate your account, investigate everything you have raised, and reach out to you directly to put things right. I do hope you'll give us the opportunity to do that.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Van LineDirect ããã®åç
Dear Mr. Mattia,
Thank you so much for your lovely review! We are really pleased to hear that we were able to make things easy for you. We do notice that you have given us four stars, and we would love to know if there was anything we could have done to make your experience even better. Please do not hesitate to get in touch via the contact details on our website and we would be happy to hear from you!
Yours Sincerely,
Charlie Byrne
Van LineDirect
This is a very bad insurance companyâŠ
This is a very bad insurance company they all try to find ways of exploiting customers by wanting customers to buy insurance on the phone which is always more expensive than online quote. They will do anything to make sure your online quote is cancelled so you can come to the phone to purchase insurance. experiences I had with them twice now. Not customer friendly at all.
2026幎5æ25æ¥
Van LineDirect ããã®åç
Dear Mr Cleland,
Thank you for taking the time to leave your review. I have reached out to you via email and I sincerely hope I was able to address your concerns and provide some clarity on the matter.
Your feedback is genuinely appreciated and will help us to continue improving the service we provide to all of our customers.
Should you have any further questions or require any additional assistance, please do not hesitate to reach out to us. We are always happy to help.
Yours sincerely,
Anna Vida
Van LineDirect
AVOID AT ALL COSTS!
AVOID AT ALL COSTS!
AVOID AT ALL COSTS!! I've never known an insurance company like this, I dread to think what they would be like if you needed to make a claim.
Firstly, you take out a policy and they need you to call them to validate the policy. In other words they will find something you've done slightly wrong on the quote and then try and double your quote. I selected company owner as my job title as there wasn't a director option. So they doubled my price.
My policy then auto renewed at a silly price, I tried to call several times to cancel however they are IMPOSSIBLE to get through to! When I eventually got through, they are trying to charge me £200 to cancel my policy! I expected the £45 cancellation fee but £200 for a policy thats been running a month and only costs around £600 for the year. I don't know how it's legal what they are doing...
I'm still trying to get in touch with them, and yet again i get put on hold and the phone gets put down EVERY TIME!
I still can't cancel my policy and will be contacting the financial ombudsman to report this company.
UPDATE: Took 3 days for the complaints team to call me. (Must be busy) the guy in the phone had absolutely no interest in helping me. Instead he cancelled my policy and told me thatâs what I had asked him to do. No I didnât, I said if they can sort out the ridiculous cancellation fee then I will cancel and go elsewhere. Honestly this company shouldnât be allowed to run. Please just go elsewhere and not with these!
I have no alternative but to send all of my evidence to the FCA for them to deal with this.
Also trading under the name of vaninsurance.co.uk
2026幎5æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Van LineDirect ããã®åç
Dear Mr Lofts,
Thank you for taking the time to leave your review. I have reached out to you via email and I sincerely hope I was able to address your concerns and provide some clarity on the matter.
Your feedback is genuinely appreciated and will help us to continue improving the service we provide to all of our customers.
Should you have any further questions or require any additional assistance, please do not hesitate to reach out to us. We are always happy to help.
Yours sincerely,
Anna Vida
Van LineDirect
I took out a policy but cancelledâŠ
I took out a policy but cancelled within 1 hour as they put the prices up. I was told I was getting my £200 refund in 72 hours. Still nothing in the bank. I think itâs a scam !!
Be carful with this company.
2026幎5æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Van LineDirect ããã®åç
Dear Steven,
Thank you for taking the time to leave your review. I have reached out to you via email and I sincerely hope I was able to address your concerns and provide some clarity on the matter.
Your feedback is genuinely appreciated and will help us to continue improving the service we provide to all of our customers.
Should you have any further questions or require any additional assistance, please do not hesitate to reach out to us. We are always happy to help.
Yours sincerely,
Anna Vida
Van LineDirect
The phone call was friendly and notâŠ
The phone call was friendly and not pushie.
the price is great value.
2026幎5æ19æ¥
Van LineDirect ããã®åç
Dear Jackie,
Thank you so much for your lovely review! We are really pleased to hear that you had a friendly experience with us and that you are happy with the price.
We do notice that you have given us four stars, and we would love to know if there was anything about your experience that could have made it a five star one. Please do not hesitate to get in touch via the contact details on our website and we would be happy to hear from you!
Yours Sincerely,
Charlie Byrne
Van LineDirect
Van LineDirect ããã®åç
Dear James,
Thank you for taking the time to leave your review. We hope that our email was able to address your concerns and provide some clarity on the matter.
Your feedback is genuinely appreciated and will help us to continue improving the service we provide to all of our customers.
Should you have any further questions or require any additional assistance, please do not hesitate to reach out to us. We are always happy to help.
Yours sincerely,
Anna Vida
Van LineDirect
The price you see on line in our caseâŠ
The price you see on line in our case was not the price we paid. The call handler was very helpful.
What I would say is the above.
Helen@easylifecare&mobility
2026幎5æ22æ¥
Van LineDirect ããã®åç
Dear Ms. Felle,
Thank you for taking the time to share your experience.
I completely understand your frustration regarding the price. We do guarantee our online rates where the information provided is accurate and correct. However, in your case we did need to provide a revised quotation due to discrepancies surrounding the disclosed No Claims Bonus, occupation, and vehicle usage.
I sincerely apologise for the inconvenience this caused, and I appreciate your understanding that these updates needed to be made in order to ensure your policy provided you with the correct cover. The validation process is designed to get your insurance right from the outset, rather than face potential issues further down the line such as claim rejections, policy cancellations or voidances, and additional premiums.
Thank you also for your kind words about Alex. It is always lovely to hear when a member of the team has made a positive difference, and I will make sure your feedback is passed on.
If you have any further queries or concerns, please don't hesitate to get in touch. Your experience genuinely matters to us and we are always here to help.
Yours Sincerely,
Charlie Byrne
Van LineDIrect
Very good
Very good, took the time to look through everything on the policy and adjusted things to get me the best price.
2026幎5æ22æ¥
Van LineDirect ããã®åç
Dear Daniel,
Thank you so much for your lovely review! It is really great to hear that our team took the time to go through everything carefully and make sure you got the best price possible. That is exactly the kind of service we want every one of our customers to experience. Thank you for choosing us, and we look forward to looking after you!
Yours Sincerely,
Charlie Byrne
Van LineDirect
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