Van LineDirect レビュー 

Van LineDirect からの回答

2026年5月11日

Dear Dave,

Thank you for your review.

We are delighted to hear that you received really helpful service and that our team worked hard to secure the best deal possible for you. We really appreciate your kind feedback.

Yours Sincerely,

Charlie Byrne
Van LineDirect

Van LineDirect からの回答

2026年5月11日

Dear Scott,

Thank you for your review.

We are pleased to hear that you found the process easy, the price right, and our team helpful throughout the quotation process. We really appreciate your kind feedback.

Yours Sincerely,

Charlie Byrne
Van LineDirect

Van LineDirect からの回答

2026年5月11日

Dear Duncan,

Thank you for your review.

We are pleased to hear that you received good service, although I am sorry that the follow-up calls became frustrating. We appreciate your feedback and will take your comments on board as we continue working to improve the customer experience.

Yours Sincerely,

Charlie Byrne
Van LineDirect

Van LineDirect からの回答

2026年5月11日 に更新

Dear Brian,

Thank you for your review.

We are delighted to hear that you found the service excellent and well worth the call. We really appreciate your kind feedback.

Yours Sincerely,

Charlie Byrne
Van LineDirect

Van LineDirect からの回答

2026年5月11日

Dear Mr. Barnfield,

Thank you for your review. I am very sorry to read about your experience and the frustration caused throughout your interactions with us.

I can see that the matter was ultimately handled by our Customer Service team, and I do trust that they were able to make things right and make amends for the experience you initially received.

Customer experience is extremely important to us, and I am sorry that we fell short on this occasion. We do genuinely appreciate feedback, even where it is critical, as it helps us understand where improvements are needed.

I hope we may have the opportunity to serve you again in the future with a much smoother experience.

Yours Sincerely,

Charlie Byrne
Van LineDirect

Van LineDirect からの回答

2026年5月11日

Dear Jenny,

Thank you for your review.

We are pleased to hear that you received great service and found our team very helpful. We really appreciate your kind feedback.

Yours Sincerely,

Charlie Byrne
Van LineDirect

Van LineDirect からの回答

2026年5月11日

Dear Greg,

Thank you for your review. I am sorry for the concern and inconvenience caused, particularly regarding the timing of the renewal payment and refund.

We do need to collect the renewal payment before the renewal date. This is because we must arrange the continuation of cover with the insurer and settle the premium before the new period of insurance begins. If we are unable to collect payment in advance, this could result in the policy not renewing and the vehicle being left uninsured.

Taking payment ahead of the renewal date also allows time to resolve any payment issues or make any requested changes before cover is due to continue. The intention is always to provide a smooth transition into the next period of insurance.

This process is not only outlined within the terms and conditions, but we also send communications in advance advising you of the renewal price and informing you that payment would be collected. Automatic renewal is very common within the insurance industry, and customers are required to contact us if they do not wish the policy to renew.

I am truly sorry for the inconvenience caused, especially regarding the refund. Refunds are issued promptly from our side, but the time taken for the funds to appear back in your account depends on your bank’s processing times, which are unfortunately outside of our control.

I also requested your information via Trustpilot so that I could contact you personally and address your concerns directly, but I did not receive a response. We are always here if you need us and would genuinely appreciate the opportunity to help further.

Yours Sincerely,

Charlie Byrne
Van LineDirect

Van LineDirect からの回答

2026年5月11日

Dear Wayne,

Thank you for your review.

We are delighted to hear that you found our team brilliant. We really appreciate your kind feedback.

Yours Sincerely,

Charlie Byrne
Van LineDirect

Van LineDirect からの回答

2026年5月11日

Dear Alan,

Thank you for your review.

We are pleased to hear that you found the service direct and to the point. We really appreciate your feedback.

Yours Sincerely,

Charlie Byrne
Van LineDirect

Van LineDirect からの回答

2026年5月11日

Dear Shaun,

Thank you for your review.

We are pleased to hear that David was extremely helpful and polite on the phone. We really appreciate your kind feedback.

Yours Sincerely,

Charlie Byrne
Van LineDirect

Van LineDirect からの回答

2026年5月11日

Dear George,

Thank you for your review.

We are delighted to hear that you received very good service from our sales agent and that you were satisfied with the support provided throughout the process.

We really appreciate your understanding regarding the price change and are grateful for your recommendation and kind feedback.

Yours Sincerely,

Charlie Byrne
Van LineDirect

Van LineDirect からの回答

2026年5月11日

Dear Matty,

Thank you for your review.

We are delighted to hear that you found our team friendly, helpful, and polite, and that we were able to provide such a competitive quote. We really appreciate your kind feedback.

Yours Sincerely,

Charlie Byrne
Van LineDirect

Van LineDirect からの回答

2026年5月11日

Good Morning,

Thank you for your review.

We are delighted to hear that you found our agent helpful, honest, and down to earth. It is great to know your experience with us was such a positive change.

We really appreciate your kind feedback.

Yours Sincerely,

Charlie Byrne
Van LineDirect

Van LineDirect からの回答

2026年5月11日

Dear Mark,

Thank you for your lovely review.

We are delighted to hear that Alex was patient, understanding, and able to help correct the details on your policy while also securing you a discount. It is great to know you had such a positive experience.

We really appreciate your recommendation and will be sure to pass your kind comments on to Alex.

Yours Sincerely,

Charlie Byrne
Van LineDirect

Van LineDirect からの回答

2026年5月11日

Dear Mark,

Thank you for your lovely review.

We are delighted to hear that Alex was patient, understanding, and able to help correct the details on your policy while also securing you a discount. It is great to know you had such a positive experience.

We really appreciate your recommendation and will be sure to pass your kind comments on to Alex.

Yours Sincerely,

Charlie Byrne
Van LineDirect

Van LineDirect からの回答

2026年4月28日

Dear Mr. Treverton,

Thank you for taking the time to speak with me this afternoon.

I appreciated the opportunity to address your concerns directly, and I would like to apologise again for the time taken. We fully appreciate that your time is valuable.

I do hope I was able to resolve this matter to your satisfaction, and we hope for much smoother sailing going forwards.

Yours SIncerely,

Charlie Byrne
Van LineDirect

Van LineDirect からの回答

2026年4月22日

Dear Matthew,

Thank you for taking the time to leave your review.

We are really pleased to hear your call this morning went smoothly and that Yian made everything easy and straightforward for you. It is great to know you would recommend us.

We really appreciate your feedback, and we will be sure to pass on your kind words to Yian.

Yours Sincerely,

Anna Vida
Van LineDirect

Van LineDirect からの回答

2026年4月22日

Dear Jordan,

Thank you for taking the time to leave your review.

We are really pleased to hear our customer service team were great and very informative when validating your policy. It is also good to know the process was smooth and that you would be happy to use us again.

We really appreciate your feedback.

Yours Sincerely,

Anna Vida
Van LineDirect

Van LineDirect からの回答

2026年4月22日

Dear Grzegorz,

Thank you for taking the time to leave your review.

We are really pleased to hear you received a professional and efficient service, and that our staff were helpful and took the time to clearly go through the details with you. It is great to know the process felt clear and pressure-free, and that any adjustments were handled smoothly following your discussion.

We really appreciate your feedback and recommendation.

Yours Sincerely,

Anna Vida
Van LineDirect

Van LineDirect からの回答

2026年4月22日

Dear Hayden,

Thank you for taking the time to leave your review.

We are really pleased to hear our team were very helpful over the phone and made insuring your vehicle feel easy. It is great to know you had such a positive experience.

We really appreciate your feedback.

Yours Sincerely,

Anna Vida
Van LineDirect