Anne bana her konuda cevap verdi . Amsterdam da bir alışveriş yaptık. Tüm Herşey okeylendi. Ama limana geldiğimizde gümrük satıcının bizi sisteme kayıt etmediğini bildirdi. Ne yazık ki tax free alamad... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Had een probleem met mijn account (double record issue). Klantenservice team was snel met hun reactie op Whatsapp en t probleem werd gelijk opgepakt en opgelost. Dank!
Vatfree.com is the best Tax-free shopping VAT-refund service! System/procedure: superior to the competitors; highest refund (guaranteed), can be used at almost all stores, easy, fast, efficient... もっと見る
企業が回答しました
VERY DIFFICULT APP TO SET UP, AND STILL DOESN'T WORK PROPERLY, AND THEY REPLIED TO MY COMPLAIN AFTER 11 MONTHS, AND THEY ARE REALLY VERY EXPENSIVE, PLEASE BECAREFUL . . . REPLY: AS I SAID, I'VE TRIED... もっと見る
企業が回答しました
企業情報
当該企業による記述
VATfree.com simplifies tax-free shopping for international travelers in the EU, helping tourists, diplomats, military personnel, expats, and international students reclaim VAT on their purchases. Our streamlined process ensures that VAT paid at the point of purchase can be recovered after exporting the goods. With an intuitive mobile app and website, we guide travelers every step of the way, making VAT refunds hassle-free and accessible, with minimal paperwork. At the same time, we help retailers maximize the benefits of tax-free shopping to enhance customer satisfaction and boost sales. Whether you’re exploring the EU or running a retail business, VATfree.com is here to make tax-free shopping easy, efficient, and rewarding!
連絡先
Beurs van Berlage, Damrak 373, 1012 ZJ, Amsterdam, オランダ
- vatfree.com
- support@vatfree.com
- vatfree.com
4.3
優良
108件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
goede en snelle afhandeling
2025年8月27日
Customer service was quick and…
Customer service was quick and professional. Their website and showing progress is trouble free! Excellent experience. 10/10
2026年6月15日
自発的なレビュー
using application is very convenient
2026年6月27日
I'd like to recognize Katja for the…
I'd like to recognize Katja for the outstanding help she gave me with updating my passport number. She went well beyond what I expected — she assisted me even outside of normal working hours to make sure the change was processed quickly and correctly. Her responsiveness, professionalism, and genuine willingness to help turned a stressful situation into a smooth one.
2026年6月17日
自発的なレビュー
Snelle klantenservice
Had een probleem met mijn account (double record issue). Klantenservice team was snel met hun reactie op Whatsapp en t probleem werd gelijk opgepakt en opgelost. Dank!
2026年6月16日
自発的なレビュー
Comfortable!
I couldn't fix the issue myself because the passport number image was loaded incorrectly, but when I contacted customer service, they fixed it the next day. Also, I accidentally pressed Enter after partially entering the refund account number, which needed correction, but customer service reset the system the next day. Their quick response made them trustworthy. The only drawback is that the app is still immature. It's unacceptable that you can press Enter when you haven't entered the correct number of digits for credit card or account numbers. Alternatively, there should be a confirmation screen after input before you can press Enter, otherwise many people will make the same mistake and customer service will become overwhelmed.
2026年5月27日
Vatfree.com からの回答
Hi Rie,
Thank you very much for your detailed feedback and kind words. We’re glad our support team was able to assist you quickly and resolve the issues smoothly.
We also truly appreciate your comments about the app experience. Feedback like this helps us identify where improvements are needed. We’ve shared this internally with our team.
Thanks again for your trust and for taking the time to share your experience!
Kind regards,
Team Vatfree.com
Vatfree.com からの回答
Thank you very much for taking the time to leave a review. We truly appreciate your support and are happy to hear you had a positive experience with our team and service!
It was easy to use
2026年5月27日
Vatfree.com からの回答
Thank you for your review, Monica! We truly appreciate your support and are pleased to hear you had a positive experience with our service. We look forward to assisting you again in the future with any VAT refund claims during your travels.
App gaf wat problemen, maar de support heeft me geweldig geholpen
Ik was eerst niet zo enthousiast over de app. Ik had namelijk nog een oud, verlopen paspoort in de app staan en kreeg foutmeldingen. Dit ontdekte ik pas een dag voor vertrek uit Nederland. De support van Vatfree.com heeft me enorm goed en vriendelijk geholpen. Echt super!
2026年6月3日
自発的なレビュー
Vatfree.com からの回答
Beste Eric,
Bedankt voor het vertrouwen én voor uw geduld tijdens het proces. Fijn dat ons team u alsnog goed heeft kunnen helpen. We nemen uw feedback ook mee om de app verder te verbeteren. Hopelijk mogen we u bij een volgende reis weer helpen met uw btw-teruggave!
Vriendelijke groet,
Team Vatfree.com
her şey çok kolay
2026年4月26日
Vatfree.com からの回答
Hi Mustafa, thank you for your great review! We’re very happy to hear that everything was easy for you, that's exactly what we aim for.
If you ever need any assistance, our team is always here to help.
Kind regards,
Team Vatfree.com
Vatfree.com からの回答
Dear Meltem,
We’re sorry to hear that you experienced difficulty reaching our support team.
We’ve looked into your case and can see that your claim has already been processed and paid by the store. We informed you about this via email on April 26. You can now request your payout directly in your Vatfree account.
At the moment, we couldn’t find any previous contact based on the available information. We would really like to understand what went wrong and assist you further.
Could you please reach out to us at support@vatfree.com or via WhatsApp at +31 624933955, so we can help you as quickly as possible?
Kind regards,
Team Vatfree.com
I had an issue with my tax refund after…
I had an issue with my tax refund after returning from the Netherlands and reached out via WhatsApp with low expectations, but the customer representative exceeded them completely. They took full ownership, carefully reviewed my case, and managed to process my refund using my flight details—something I didn’t think would be possible. I don’t know their name, but this level of effort and problem-solving is rare and truly outstanding.Thank you!
2026年4月17日
自発的なレビュー
Vatfree.com からの回答
Hi Pelin, thank you so much for sharing your experience!
We’re really glad to hear that our team was able to support you and find a solution for your refund. Your kind words mean a lot to us and are truly motivating to hear 😊
We look forward to assist you again with your future VAT claims!
Kind regards,
Team Vatfree.com
Super supportive and great customer…
Super supportive and great customer satisfaction, thank you Katja !
2026年4月24日
自発的なレビュー
Vatfree.com からの回答
Hi Gizem, thank you so much for your kind words! We’re really happy to hear you had a great experience. 😊
Mrs Anne from support team was very…
Mrs Anne from support team was very helpful and nice and solved my problem
2026年4月16日
自発的なレビュー
Vatfree.com からの回答
Hi Alper, thank you so much for your kind feedback! We’re really happy to hear that our support team was able to help you and resolve your issue. 😊
We look forward to assist you again in the future!
Customer service reacts so quick
Customer service reacts so quick. All the process was easy.
2026年3月27日
Vatfree.com からの回答
Thank you for your kind words, Baran! We’re glad to hear everything went smoothly and that our team could assist you quickly throughout the process. 😊
hızlı geri ödeme
çok hızlı ve pratik oldu.uygulmayı indirip tarattık,gümrük fişi gördükten 2 gün sonra ödeme kredi kartına yattı.
2026年3月27日
Thank you for the quick processing of…
Thank you for the quick processing of the payment. Although the currency was €, the payment was credited to my card in $.
2026年3月27日
Fast and straight to the point refund.
2026年2月25日
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