Vatfree.com レビュー 

Vatfree.com からの回答

2025年1月14日

Dear Robert,

Thank you for taking the time to share your feedback.
Regarding the timing of your refunds, it’s important to note that this largely depends on how quickly the store processes their payment. Typically, stores take between 15–30 business days to pay after we invoice them. You can monitor the status of your claims directly in your account, and we’ll notify you as soon as we receive payment from the store.

About our service fee, we completely understand how it can feel frustrating at times. However, we are proud to offer the lowest service fee in the market at 27% (with a minimum of €2.50 and a maximum of €90 per receipt). For larger purchases, our unique maximum fee of €90 can save you hundreds of euros compared to other providers. If you find a lower service fee elsewhere, please let us know, and we’ll gladly match it to ensure you always get the highest refund possible.

Our service fees support the complexities of VAT refund processing, including technology development, working with stores and Customs departments, and offering integrated payment solutions. These efforts help streamline the process for you, and we are actively working towards further reducing fees—we actually lowered our fee from 28% to 27% this year.

We hope this clarifies things from our side. If you have any additional questions or concerns, feel free to reach out to us on support@vatfree.com—we’re always here to help!

Vatfree.com からの回答

2025年1月13日

Hi Chern, thank you so much for your review and feedback!
We’re glad to hear that you’re happy with our service and payment speed.

Regarding the difficulty in finding the correct store, the shop list is designed to help locate stores by either the name on the receipt or the address. I noticed that the store name on your receipt is only a partial version of the full name as it’s registered in our shop list, which may have caused the confusion.
If you can’t find the correct store, you have the option to add it as a new store during the registration process. Rest assured, our team carefully reviews each claim and will make any necessary adjustments to ensure the store details match the purchase receipt.

Your feedback is incredibly helpful for improving the customer experience, and we truly appreciate you sharing your thoughts. We’re always here to assist and look forward to helping you again in the future!

Vatfree.com からの回答

2025年1月13日

Thank you so much for your feedback!
We’re thrilled to hear your experience was hassle-free as it is our goal to make the refund process as simple and efficient as possible. We look forward to assisting you again in the future! 🌟

Vatfree.com からの回答

2025年1月13日

Thank you so much for your great review!
We’re so pleased to know that you found our service both fast and reliable.
Looking forward to supporting you again with your VAT claims in the future!

Vatfree.com からの回答

2025年1月10日

Hi Elisa, thank you for your kind review! We're so glad to hear you found the process straightforward and smooth. It’s great to know everything went seamlessly for you. If you ever need assistance with your VAT refunds again, we’ll be happy to help! 😊

Vatfree.com からの回答

2025年1月8日

Thank you so much for your great review, Erdem! We are very happy to hear that you found the process easy and fast, that's exactly what we aim for. We look forward to helping you with tour VAT claims again in the future! 😊

Vatfree.com からの回答

2025年1月8日

Thank you so much for your review! Providing quick and efficient support is what we aim for, so your feedback truly makes our day! 😊 We look forward to assisting you with your VAT claims again in the future.

P.S. Don’t forget to request a payout in your account! If you need any further assistance, feel free to reach out to us anytime at support@vatfree.com.

Vatfree.com からの回答

2025年1月7日

Thank you so much for your great review, Sharlene! Making the VAT refund process simple and efficient is our top priority, and it's wonderful to hear you found it straightforward. We’d be delighted to assist you with your VAT claims again in the future! 😊

Vatfree.com からの回答

2024年12月30日

Thank you so much for your 5-star review! 🌟 We're thrilled to hear you found the process fast and transparent—that's exactly what we aim for! We look forward to assisting you again in the future with your VAT claims. 😊

Vatfree.com からの回答

2024年12月30日

Thank you for your review, Eda! We're glad to hear you found our app easy to use. 😊 If there's anything we can improve to make your experience a 5-star one, please don’t hesitate to share your feedback with us at support@vatfree.com—we’d love to hear from you! 🌟

Vatfree.com からの回答

2024年12月30日

Hi Allan! Thank you so much for your great review! Our goal is to make the VAT refund process as simple and efficient as possible, and we're so glad we could meet your expectations. We'd be happy to assist you again with your VAT claims in the future!

Vatfree.com からの回答

2024年12月30日

Dear Maya,
Thank you for your feedback! We're glad to hear you found our service efficient and clear.

We understand that service fees can sometimes seem a lot. However, our fee of 28% (with a minimum of €2.50 and a maximum of €80 per receipt) is currently the lowest in the market. For larger purchases, our unique maximum fee can save you hundreds of euros compared to other providers. These fees cover the complexities of processing VAT refunds, such as liaising with stores and Customs departments and integrating payment solutions.

We strive to ensure our customers always receive the best value, and if you find a lower fee elsewhere, we’re happy to match it. We hope this clarifies the reasoning behind our fees and that you’ll consider using our service again in the future. If you have any questions or concerns, please feel free to reach out to us at support@vatfree.com. We’d be happy to assist!

Kind regards,
The vatfree.com team

Vatfree.com からの回答

2024年12月30日

Thank you so much for your wonderful review, Jovana! 🌟 We're delighted to hear you found the process quick and efficient. Your recommendation truly means a lot to us! If you ever need assistance with your VAT claims in the future, please know we're always here to help. 😊

Vatfree.com からの回答

2024年12月30日

Thank you so much for your wonderful review! We're very happy to hear you had such a good experience with our service 😊 If you need any assistance in the future, we're here for you. Happy travels! 🌟

Vatfree.com からの回答

2024年12月27日

Thank you so much for your wonderful feedback, Ali!
We’re delighted to hear that you found the process easy and straightforward. It’s great to know that our app worked well for you and made your tax refund experience smooth.
If you ever have any questions or need assistance in the future, please don’t hesitate to reach out!

Vatfree.com からの回答

2024年12月27日

Thank you so much for your 5-star review, Henriette!
We’re very happy to hear that you found our service very efficient—efficiency is exactly what we strive for :)
We look forward to assisting you again in the future with any VAT claims you may have!

Vatfree.com からの回答

2024年12月27日

Hi Sascha, thank you so much for your 5-star review! Your satisfaction is what we strive for! We hope to assist you again in the future with your VAT claims!

Vatfree.com からの回答

2024年12月27日

Thank you so much for your kind words, Lorenzo!
We’re thrilled to hear you found the process simple and quick, that’s exactly our goal! We look forward to assisting you again with your VAT claims in the future!

Vatfree.com からの回答

2024年12月27日

Dear Madison,
Thank you for sharing your feedback. We understand that waiting for your VAT refund can be inconvenient. We send invoices for VAT refund claims to stores two (2) times a month on Tuesdays, and the timing of the refund can depend on how quickly the store processes the payment.
In your case, the process took 10 days—from the moment of claim registration to the requested payout—which falls within the parameters of what we strive for in terms of efficiency.

Please note that for credit card payments, a transaction fee of €2 is applied. We understand this may be frustrating, especially if this is the only available payment method for you. Unfortunately, this fee comes directly from the payment providers, and we have no control over it.

We’re sorry to hear that your experience did not meet your expectations, and we appreciate you taking the time to share your feedback. We hope you'll give us the opportunity to assist you with your VAT claims in the future. If you have any questions or concerns, please don’t hesitate to reach out to us at support@vatfree.com.

Vatfree.com からの回答

2024年12月27日

Thank you so much for your kind review, Prashant! It’s our goal to make the VAT refund process as quick and efficient as possible, so your words truly mean a lot. We look forward to assisting you again in the future with your VAT claims!