Vatfree.com レビュー 

Vatfree.com からの回答

2026年5月18日 に更新

Hi Katherine,

Thank you for your review.

We have checked your account and can confirm that your VAT claim was successfully validated and an email has been sent to you.
However, we have not yet received a payout request from you, nor did we receive any email or call from you regarding this matter.

As previously explained in the email we sent, the refund is not issued automatically. To receive your VAT refund, you must complete the payout request by following the steps outlined in our message.

For privacy and security reasons, we are unable to request the payout on your behalf, as this requires you to confirm your personal bank details directly in your account.

Please follow the instructions provided in our email to complete your payout request.

If you experience any difficulty while doing so, our support team will be happy to assist you.

Vatfree.com からの回答

2026年3月2日

Dear customer,

Thank you for the nice review! Can you contact us through support@vatfree.com or call us on +31 88 828 37 33. We would like to help you out as soon as possible, but need more details to be able to do so.

Looking forward to your message.

Vatfree.com team

Vatfree.com からの回答

2026年2月19日 に更新

Beste Wietze,

Dank voor uw review. Het is jammer dat er verwarring is ontstaan over de btw en service fee. We hebben inmiddels per e-mail contact met u gezocht om de situatie en de berekening van uw btw-teruggave toe te lichten.

Onze service fee bedraagt 27% van het btw-bedrag dat op de kassabon staat vermeld (maximaal €90 per bon), precies zoals we communiceren. We hanteren deze fee altijd correct en er wordt geen hogere vergoeding gerekend dan geadverteerd. In dit specifieke geval is de afwijking ontstaan doordat een weborderbetaling op de bon geen onderdeel is van het btw-bedrag voor de aangekochte artikelen. Wij hebben dan ook het btw-bedrag op de aankoopbon als basis genomen voor de berekening.

We verwerken al jarenlang succesvol btw-teruggaveverzoeken en streven er altijd naar dat onze klanten correct en volledig geïnformeerd worden. Mocht u nog vragen hebben, neemt u dan contact op met support@vatfree.com.

Met vriendelijke groet,
Het vatfree.com team

Vatfree.com からの回答

2026年2月2日

Thank you so much for the great review Ayse! 🙏🏻 We really appreciate you taking the time to share your experience. We hope to assist you again with your future VAT claims!

Vatfree.com からの回答

2026年1月7日

Dear Orhan,

Thank you for your feedback. We’re sorry to hear about the confusion regarding your refund — we understand how frustrating this can be.

We reached out to you by email a few days ago to clarify the situation. Your refund has already been successfully processed and is currently awaiting a payout request in your account. Once the payout is requested, the refund will be completed.

If you need any assistance or have questions, please feel free to contact us at support@vatfree.com. We’re happy to help.

Kind regards,
The vatfree.com team

Vatfree.com からの回答

2026年1月5日

Thank you for taking the time to share your experience, Ramin, and for the great review! We’d be happy to assist you again with your VAT claims in the future.

Vatfree.com からの回答

2025年12月10日

Hi Elliot, thanks so much for your kind words! 😊 We’re really glad to hear the process went smoothly and that the payment arrived hassle-free.

We look forward to helping you again with any future VAT-refund claims!

Vatfree.com からの回答

2025年12月10日

Hi Gill, thanks so much for your review and for sharing your experience!

Regarding our service fees, we completely understand how they can sometimes feel frustrating. All Tax-Free companies charge service fees, and ours — 27% with a minimum of €2.50 and a maximum of €90 per receipt — is currently the lowest on the market. For larger purchases, our unique maximum fee can actually save you hundreds of euros compared to other providers.

These fees help cover the complex work involved in processing VAT refunds, including technology development, coordination with stores and Customs, and seamless payment integrations — all aimed at improving your experience and continuing to reduce fees even further.

Thanks again for your feedback and we hope to assist you again with your VAT refund claims in the future!

Kind regards,
The vatfree.com team

Vatfree.com からの回答

2025年12月8日

Dear Sunmi,

Thank you for your feedback. We’re sorry to hear that you felt the app didn’t help with your tax-free refund.

We reached out to you directly to clarify the situation and assist with your case. It appears the initial confusion was caused by a duplicate registration under two different email addresses. This has now been resolved, your refund was processed, and your payout request has been completed successfully.

If you have any further questions or need assistance in the future, please don’t hesitate to contact us!

Kind regards,
The vatfree.com team

Vatfree.com からの回答

2025年10月7日

Thank you Ellen, for taking the time to share your experience! We’re really glad to hear everything went so effortlessly. Your feedback means a lot to us, and we’d be delighted to help you again with your VAT claims in the future!

Vatfree.com からの回答

2025年9月9日

Thank you so much for your kind feedback, a smooth and fast process is exactly what we’re aiming for! We truly appreciate your support and we look forward to assisting you again with any future VAT refund claims!

Vatfree.com からの回答

2025年8月21日

Dear Luciano,

We’re sorry to hear about your disappointment. To clarify, our team has been in touch with you before and explained that, for us to process a VAT refund, a photo of the purchase receipt with a customs stamp (official proof of export) is required. Without this, we are not legally permitted to proceed, no matter how much we’d like to help.

We successfully verified your account and guided you on how to provide the missing receipt, but without it we cannot move forward. If you still have a photo of the stamped receipt, you can always send it to support@vatfree.com so we can process your claim.

As for our service fee: vatfree.com offers the lowest fee available in the market, covering the complex process of liaising with stores, customs, and handling secure payments.

We regret that your experience left you dissatisfied but unfortunately, without the required stamped receipt, we are unable to assist further with this claim.

Kind regards,
The vatfree.com team

Vatfree.com からの回答

2025年8月12日

Dear Anthony,

We’re sorry to hear you haven’t received your refund yet. We’ve already reached out to you via email to help resolve this. Our records show that your refund was successfully processed.

If you haven’t received it, please get in touch with us at support@vatfree.com so we can double-check the details together and make sure the payment reaches you.

We truly value your trust and would like to make sure this is resolved for you as quickly as possible.

Kind regards,
The vatfree.com team

Vatfree.com からの回答

2025年8月6日

Many thanks for your great review Jose! We look forward to assist you again with your future VAT claims!

Vatfree.com からの回答

2025年8月4日

Thanks so much for your kind words, Oscar! Great to hear everything went smoothly, we’ll be happy to help you again next time!

Vatfree.com からの回答

2025年7月24日

Dear Vlad,
Thank you for your feedback. We're sorry to hear about your experience.

We understand how frustrating it can be to be asked to send original documents by post. Unfortunately, in certain cases, this step is required either by the Tax Authorities or by the store involved.

There are a few reasons why you may be asked to send original receipts and/or Tax-Free forms by post, including:

- You have Tax-Free documents from a different Tax-Free provider. In such cases, we are required to request the original receipts to help prevent double registration and fraud.
- Your receipt exceeds a certain threshold amount, which triggers additional verification.
- The store does not want to work digitally
- The Tax Administration obliges us to perform random checks for fraud prevention.

Please know that this is not the standard process for most claims. We aim to make the experience as smooth and digital as possible for our users. However, in specific situations, we are legally required to follow stricter documentation procedures.

We genuinely regret that this left you with such a negative impression. If you have any questions or would like us to review your case, feel free to contact our support team at support@vatfree.com, we’re here to help.

Kind regards,
The vatfree.com team

Vatfree.com からの回答

2025年7月24日

Thank you so much for your kind words! We're glad to hear you found the process clear, the fees fair, and the app easy to use. We look forward to assisting you again in the future!

Vatfree.com からの回答

2025年7月14日

Thank you so much for your kind words and for taking the time to share your experience. We're glad to hear you're happy with our service and look forward to helping you with your future VAT refund claims!