Vatfree.com レビュー 

Vatfree.com からの回答

2024年12月27日

Dar Ataur,
We’re sorry to hear that you had a negative experience. We’d like to understand your concerns better so that we can improve our service. Could you kindly clarify what you meant by your comment? Several of your claims have been already paid by the stores, and you can request a payout for them. We’re here to assist you and ensure a better experience moving forward. Please feel free to reach out to us at support@vatfree.com!

Vatfree.com からの回答

2024年12月23日

Thank you for your kind review! We're very pleased to hear the process was simple and smooth for you. We hope to assist you again next time you travel to Europe! 🌍✨

Vatfree.com からの回答

2024年12月23日

Thank you for your feedback, Christina. We understand that service fees can sometimes feel frustrating. However, all Tax-Free companies charge service fees and ours of 28% (with a minimum of €2.50 and a maximum of €80 per receipt) is currently the lowest in the market. For larger purchases, our unique maximum fee of €80 can save you hundreds of euros compared to other providers.

If you find a lower service fee elsewhere, let us know—we’ll gladly match it to ensure you always receive the highest refund possible.

Service fees cover the complexities of processing VAT refunds including technology development, liaising with stores and Customs departments and integrating payment solutions. All to improve your experience and work towards reducing fees even further.

We hope to have clarified this from our end and would be happy to assist you again with any future VAT refund claims!

Vatfree.com からの回答

2024年12月19日

Thank you for your most kind review! Hassle- and stress-free is exactly what we aim for, so we’re delighted to hear that you received all your tax refunds smoothly. We hope to assist you again in the future!

Vatfree.com からの回答

2024年12月18日

Dear Beate, thank you for sharing your feedback and we are sorry for the inconvenience you’ve experienced.

Regarding your refund: we understand how important timely payouts are. Your requested refund was scheduled for processing yesterday; however, due to an unexpected technical issue, there was a slight delay. I’m happy to confirm that the payment will be processed today.

We regret to hear that you found our requests to be too many. While we aim to make the process as smooth as possible, tax administration regulations require us to confirm non-EU residency and typically, a copy of a valid passport is sufficient. Additionally, we requested a photo of your receipt stamped by customs, which serves as proof of export. Since your purchase was made with one of our partner stores, these were the only uploads necessary to process your claim.

I’ll make sure we review your case to understand where communication could be improved to avoid confusion for future customers. If you have any further concerns or need additional assistance, please don’t hesitate to reach out to us directly on support@vatfree.com.

Vatfree.com からの回答

2024年12月18日

Thank you so much for your wonderful review!
We’re delighted to hear that you found our processes smooth and quick—making VAT refunds seamless and hassle-free is exactly what we aim for.

We look forward to assisting you again in the future with your VAT claims!

Vatfree.com からの回答

2024年12月12日

Thank you for your kind words, Nirim! We’re delighted you found our service intuitive and helpful. We look forward to assisting you again with future VAT refunds! 😊

Vatfree.com からの回答

2024年12月3日

Thank you so much for your glowing 5-star review, Natascha! 😊 Your kind words motivate us to continue providing excellent service and making VAT refunds as seamless as possible.
We truly appreciate your trust in Vatfree and are excited to assist you again whenever you need us!

Vatfree.com からの回答

2024年11月18日

Hi Julie Joy! Thank you for sharing your feedback. We’re sorry to hear that you felt the refund process didn’t meet your expectations.

Our goal is to make VAT refunds as straightforward and transparent as possible. We do our best to clearly communicate the timeline and any fees involved upfront. The processing time largely depends on the cooperation of the stores, and while we work hard to speed things up, this can sometimes cause delays beyond our control.

We would also like to mention that our service fee is currently the lowest available in the market, ensuring that you receive the best value for your VAT refund claims.

If there’s anything further we can do to assist you or improve your experience, please don’t hesitate to reach out to us directly!

Vatfree.com からの回答

2024年11月14日

Hi Elisabeth, thanks for sharing your experience with us! We’re glad to hear that you find the handling easy and appreciate your feedback regarding the difficulty in finding or adding shops.

Please know that we’re actively working to improve our search functionality to make this process smoother. Your input is invaluable in helping us enhance our service. If there’s anything else we can assist you with, please don’t hesitate to reach out!

Vatfree.com からの回答

2024年11月7日

Thank you so much for your feedback, Pathitta! We’re glad everything was resolved in the end. Your input is valuable as we work to improve our service. We look forward to assisting you again with your VAT claims in the future!

Vatfree.com からの回答

2024年11月6日

Thank you for your kind words, Frederik! We're glad to hear you are pleased with our service. We look forward to assisting you again in the future!

Vatfree.com からの回答

2024年11月6日

Thank you for your wonderful review! We’re glad to have you as a customer and look forward to assisting you again soon!

Vatfree.com からの回答

2024年11月6日

Many thanks for your 5-star review! We’re so happy to hear you had a great experience with us. We look forward to assisting you again in the future with your VAT claims!

Vatfree.com からの回答

2024年11月6日

Thank you for your great review! We’re pleased to hear you had a positive experience and look forward to assisting you with your VAT claims again in the future!

Vatfree.com からの回答

2024年10月29日

Dear AHN,

Thank you for taking the time to share your feedback. We appreciate hearing from you.

First of all, we're sorry that your experience with Vatfree.com did not meet your expectations.

We can see in your account that all refund requests were processed successfully. Still, we understand that navigating the tax-refund process can sometimes appear complex, perhaps especially for our first-time customers.

Regarding your concerns:

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[[[ Service Fee ]]]

Our fee covers the processes and costs associated with handling your tax refund claims. Most customers are willing to pay these fees because these processes are indeed time-consuming, and many prefer spending their precious time on other things. In a way, you can see Vatfree.com as your (far more economical) alternative to a personal Tax advisor.

Information about our service fee can be found here:

—What is your service fee?—
https://traveller.vatfree.com/faq/embed/StT64eax49SXqB23a/What-is-your-service-fee-#faq_StT64eax49SXqB23a

—Why do I pay a Service fee?—
https://traveller.vatfree.com/faq/embed/dYjPj2334sbciHsZu/Why-do-I-pay-a-service-fee-#faq_dYjPj2334sbciHsZu

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[[[ Receipt Requirements ]]]

The Tax Administration has receipt requirements that we must follow to submit a VAT refund claim. If receipt requirements are not met, we must communicate with you to complete the documentation. We strive to provide clear guidelines on receipt requirements beforehand, to ensure smooth processing. We apologize if there was any confusion or difficulty in meeting these requirements.

Information about receipt requirements can be found here:

—What are the requirements for purchase receipts?—
https://traveller.vatfree.com/faq/embed/g2tK4W68fgPxYvpA5/What-are-the-requirements-for-purchase-receipts-#faq_g2tK4W68fgPxYvpA5

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[[[ Processing Time ]]]

We understand it can be frustrating to wait for refund payments. Time-frames for refunds vary depending on the completion or your account and requests, and on the payment terms and processes of the store. After your documentation has been received, approved and sent to the store for processing, most stores process VAT refund claims within 30 days. We try to provide perspective by informing customers of an expected refund date, which is visible in their account.

More information about refund time-frames can be found here:

—When will you pay my refund?—
https://traveller.vatfree.com/faq/embed/8A9NCrmzSjLDp56Kq/When-will-you-pay-my-refund-#faq_8A9NCrmzSjLDp56Kq

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[[[ Transaction Fees ]]]

The 2 EUR transaction fee is only charged for certain payment methods. Some payment methods are free. If you choose a payment method with a transaction fee, the transaction fee is charged per payment. If customers have multiple VAT refund requests, we advise them to wait until all the stores have paid, so you can do a bulk transaction and only need to pay the transaction fee once.

More information about transaction fees can be found here:

—What are your payment options?—
https://traveller.vatfree.com/faq/embed/h5YTeciKHdN3YgQEf/What-are-your-payment-options-#faq_h5YTeciKHdN3YgQEf

—How can I avoid paying a transaction fee?—
https://traveller.vatfree.com/faq/embed/yk7w7gHYumLbG5joW/How-can-I-avoid-paying-transaction-costs-#faq_yk7w7gHYumLbG5joW

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Once again, we sincerely apologize for any inconvenience or frustration you experienced.

If you have any further questions or concerns, please don't hesitate to reach out to our customer support team via support@vatfree.com. We're here to assist you in any way we can.

Thank you for your feedback, and we hope to have the opportunity to serve you again in the future.

PS. If you would have done this process at the airport you would have to present the same documents but end up paying much more service fee + extra fee to receive your refund in cash.

Vatfree.com からの回答

2024年8月9日

Thank you so much for your kind words! Our team is always here to help, and we're glad we could assist you with your tax-free process. If you ever need anything in the future, don't hesitate to reach out. Thanks again for your recommendation!

Vatfree.com からの回答

2024年7月17日

Hi Mahdi,
Thank you for your review! We're thrilled to hear you found our services seamless.We look forward to assisting you again in the near future!

Vatfree.com からの回答

2024年7月5日

Hi Beth! Thank you so much for your kind words and positive feedback! We're thrilled to hear that Katja was able to assist you so effectively.
Thank you for choosing vatfree.com and for your five-star review!

Best regards,
The vatfree.com Team

Vatfree.com からの回答

2024年6月10日

Beste Bianca en Ed,

Hartelijk dank voor uw geweldige beoordeling!

We zijn enorm blij te horen dat jullie al jaren gebruikmaken van Vatfree.com en keer op keer super service ontvangen. Jullie woorden over ons personeel en hun expertise betekenen veel voor ons.

We kijken ernaar uit om u in de toekomst weer te helpen met btw-teruggave. Mocht u ooit vragen hebben of verdere assistentie nodig hebben, aarzel dan niet om contact met ons op te nemen.

Zonnige groet terug van het hele team,
Vatfree.com.