Vehicle Replacement Group レビュー 309

Jaspal Panesar was really helpful and provided excellent customer service skills and I was more than happy with the information he provided everything was clear and understanding was a top notch bloke.

Please call me directly to allow a full review. Or read my letter to The Telegraph.

Hollie recently helped me settle a claim following a non fault accident. After a small amount of negotiating, we settled on a value that was acceptable to me and payment was made within a couple of days. No hassle, no drama, just great communication. She’s a superstar, give her a raise! Thanks Hollie.

Thank you so much to all the team, I spoke with Kerry, and the service was excellent.The hire car arrived very quickly and I was kept up to date, it was even delivered to my house. Excellent service and was very grateful to have such a good experience with you all. Thank you for making a stressful situation with my own car, very easy with getting a courtesy car.

Disgusting company have sent dept collectors to me for a debt I never had haven't even debt with this company

Saima & her colleagues were amazing & my experience was effortless despite a previous challenge with my insurer. They made it so easy & I now have a hire car being delivered to me in the morning so that I can continue working 😊

Kerry was the lady who dealt with me and I can honestly say she was absolutely amazing and even listened to things that were nothing to do with the car hire.
What a lovely lady and experience I had and put the phone down with a big smile. I would recommend this company the service was excellent

Great service.

Ali’s friendly and polite, got a hire within 36hours and he took the time to communicate well and even got the car valeted before drop off.

Very mixed feelings... Non fault accident, which didn't look very serious, they collected my car with intention to be fixed, gave me a hire car (fiat 500 for VW polo, not a great replacement) after 10 days emailed me with a total loss proposal and deadline for providing all the information, without even explaining why the repair cannot be completed. Then it took them another week to pay out outstanding money for salvage, even though the hire vehicle has already been cancelled. Mixed communications in emails, it seems like there is one big email box in VRG and random messages are answered by people who don't really seem to be taking much responsibility over what they say over email because they know there will be no consequences for them or they won't even be identified. It doesn't seem like a very good system considering you're mostly dealing with people who are victims of accidents caused by your customers (I presume) and expect at least a little bit of understanding of their frustration. So overall, from the day of accident to the day I got all the payout money it was exactly a month - I guess in the car insurance industry that's not a long time, shame I had to chase it quite a few times. On the plus side, every person I spoke to on the phone was polite and trying to provide support. I have learned many lessons from this experience, next time (although hopefully there won't be a next time) I'll just hire another company to deal with the other drivers insurance company/support company. So thank you VRG, but hopefully never again.

VRG has proven itself to be efficient & trustworthy.

Ali, the driver, is courteous and keeps you upto date on his arrival, including phoning when he has arrived.

Thank you Ali🏆

The delivery and hand-off of my vehicle was done smoothly by Ali, he called me 30 minutes prior to inform me of his arrival. The paperwork was completed and process was explained within a few minutes.

This company should have no stars as an option. disgustingly poor service and even worse communication. The accident happened on the 7th Sept 23 and here we are on the 27th Nov 23 with the car still not having been fixed and no clue as to when it might be fixed. last communication from this company was 17th Oct 23. We could understand if the accident was our fault but it wasn't and now we have to wait for companies that we don't want to use to deal with a problem not of our making. Avoid this company at all costs

I would give 0 stars if I could this is a ridiculously poor company.

In short they sent me 2 vehicles after someone wrote my parked car off, I rang them asked them which car I need to send back, they told me which one to send one back and now 4 months later they have tried to invoice me over £2k for the vehicles hire that they told me to keep!!!

They aren’t open to discuss these matters outside of 9-5 which most people like myself work, I never leave reviews but this has infuriated me.

Ali was very helpful and went above and beyond to make sure I had a vehicle in the shortest time possible even going as far as rearranging his workday to accommodate my needs

I had a hire car delivered today by Ali.he was so polite and professional. A credit to your company his skills of how to deal with a customer was amazing 10 out of 10 well done

I agree with the other person on here Henry - he said he was accused of damaging the car and charged and so was I. I kept sending the paperwork back, as my car (mustang Mache-E) was hit by a client of Zurich Car insurance. They asked Europcar to hire me a replacement vehicle and they outsourced to Vehicle Replacement Group. They sent me a Tesla. I have a 50 mile round trip as a single mum in Norfolk to my kid's School. The crap Tesla BROKE DOWn it went all heavy and was so dangerous, I managed to steer to safety and I got my dog out of the car .Thank goodness as then the rust bucket LOCKED Me OUT in a SNOW BLIZZARD ! I had to get friends to pick my child up from school who still suffers anxiety at having to stay overnight (I'm very grateful to them). I had to call a tow truck, phone was running out and Zurich and tow truck expected me to stay IN A SNOW blizzard AND WAIT 5 HOURS FOR A TRUCK ! Luckily a friend picked me up . I finally got the car back and they got me in the next day (no explanation as to why it stopped working, why I couldn't get in and no apology for distress caused). I finally got my car back, dropped off the rust-bucket and carried on with my life. Imagine my SHOCK when I started receiving letters for VRP saying I had damaged the car! And that I was liable for £1700 damage!! I told them to go to Zurich ( I didn't know at the time that they had been hired by Europcar), it kept coming back to me, then a solicitor, told them the same, then the COURT appealed and told them the same, I was ruled out ?! Literally so helpless no one was helping me, this is all so unfair and stressful and like the twilight zone -then it got worse.. then a BAILIFF CAME TO MY HOME LAST WEEk and filmed me in my HOME in my dressing gown! I'm now terrified to be at home, I'm a single mum and all because someone hit MY car and I was so agreeable about it. I took hours and days out of my time to drive my car to be fixed and then this happened. They owe ME money and yet I'm having to pay?? No one is helping me. Zurich and Europcar say it's my problem and I must pay. do not use ANY of these companies

I am leaving this review on behalf of a colleague who had to use your company recently.
He said Donna-Marie was brilliant with him and wanted to say thank you.
From Steve Jones

Daughter using this company …. Do they really try and source you a new replacement vehicle ? Don’t hold your breath , spoke to a dealer after they had been contacted by a member of VRG .Quote,
They appeared to be a bit clueless! Details of other vehicle passed on ..
Wot no vehicle still !