Exclusive Repair Network レビュー 238

Awful.

Ideally I would like to leave zero stars.

My car was returned without proper repair, missing clear visual issues missed & ignored.

Company ignore all forms of communication, currently seeking legal advice to date unresolved.

Timeline of events below:

09/03/2026 | Original Collision
12/04/2026 | DH car collected from home address by the Accident Repair Hub (Emsworth)
31/04/2026 | DH car returned to home address by the Accident Repair Hub (Emsworth) - (ARH had the car for 19 days)
02/04/2026 | DH Telephone call, Initial calls and emails to garage in Emsworth (Accident Repair Hub) - explaining repair not completed. Advised ARH completed all repairs required, anything else is not accident related and then forwarded a internal email as a resolution.
20/04/2026 | DH took the car to a qualified mechanic to look at my car and diagnose obvious issues - cost £199 - mechanics advised repairs were obviously poor, completed to a sub-par standard, alongside there was a chrome trim missing from the replacement bumper.
20/04/2026 | DH Telephone call, with Exclusive Repair Network - reporting issues with repair - No update
23/04/2026 | DH Telephone call, Chase Exclusive repair network - advised no issues with the car and nothing further to be done.
24/04/2026 | ERN - Email asking me for images of the faulty repair.
24/24/2026 | DH Email, response providing quotation from a qualified mechanic - No response
29/04/2026 | DH Email, Chase up via email - No response
30/04/2026 | DH Email, Chase up via email - No response.
01/05/2026 | ERN Email, Confirmation this damage is collision related.
01/05/2026 | DH Email, Advising not happy for initial garage not suitable.
01/05/2026 | ERN Email, explaining nothing can be done regarding taking my car to a reliable mechanic and no timescale given for resolving issues despite admitting faulty repairs had taken place.
01/05/2026 | DH Email, Advising not acceptable solution and request for complaints procedure. - No response.
05/05/2026 | DH Email, Chase up via email, formal complaint raised and further chase and request for complaints procedure - No Response
06/05/2026 | DH Email, Chase up via email following no response.

If you are able to in any way stay away from this company.

Following my raise of a formal complaint seeking legal action and still ignored, I decided to post on a review website (Trustpilot), I received an automated response on stating someone will be in touch.

Stay away from this company, awful doesn't cover how bad the service is.

Very professional company, excellent job done and was kept aware of progress throughout repair. Nat was my contact and did an excellent job of keeping me appraised.

Great service, no hassle at all.
Very helpful through whole process, good communication.

From collecting my vehicle to the repairs updated on the repairs when needed and dropping the vehicle back was very professional and friendly

Would highly recommend this company
excellent work done on my car (insurance) im going back for more work i was very impressed

From start to finish they were very professional and quick to react. Took all the stress out of dealing with the process myself. In the end there was no disruption to my busy schedule. Top service!

Excellent repair that to my car

Fantastic Professional Service from the outset made the very stressful experience initially from the accident a very easy one and took all the stress out of it really thankful.

Staff seams very professional and friendly. They kept me updated as to what was happening with my car. My car looked like new when it was brought back to o me. The work done on the car is guaranteed while ever I have this car which is excellent

My vehicle was picked up from my house and repaired and returned in excellent condition.

The receptionist was very helpful and polite, phoned when she said she would and the repairs are absolutely fantastic,much better than I had anticipated, looked brand new

A non stressful efficient service from start to finish. They made a stressful situation far easier to manage 😊

Service was great from start to finish. Amy was totally professional and kept me informed of progress, highly recommended, Many thanks for a highly professionally done job

Excellent efficiency very polite friendly delivery man

Amazing service and commutation throughout.

Excellent service! These guys are super accommodating and have done a first class job of the repair! Worth every penny! 🙏🏿

Very tidy repair looked after smart finish would use again

Avoid Exclusive Repair Network and their repair network.

My brand new Tesla (2026 model) was damaged while parked, and what should have been a simple repair turned into a stressful experience. I was told the repairer was Tesla approved, but after checking directly with Tesla, this was not true.

The car was in the garage for almost three weeks for a minor repair. The paint had to be redone more than once because it was not matched properly, and the ceramic coating failed twice.

When I finally got my car back, the condition was unacceptable. The interior was dirty with dust on the seats and centre console, and there was a strong smell of paint and dust. It clearly had not been properly protected during the repair.

Communication was poor and no one took real responsibility. I have completely lost trust in both the repairer and how this claim was handled.

Very disappointing service, especially for a high value, brand new car. I would strongly recommend avoiding them.

Everything the company offered as a service happened, they collected my car on time and gave me information as things we’re progressing, they re delivered my car on time and I was impressed not only by the quality of repair but the business's approach to please the customer that they took. Thank you

This company fixed my car to factory standard after someone crashed into me. It’s even better than before the crash. I chose them as they are BMW approved and could source all the parts as well as the exact paint colour match. Car was returned the same day the repairs were finished, I was kept up to date at each stage. Their communication is great, staff are super helpful and friendly. They even valeted the car inside & out before returning it.