Vertu Motors - BMW Durham レビュー 138

Vertu Motors - BMW Durham からの回答

6日前

Thank you for your lovely feedback. We're delighted to hear that Leon was extremely helpful and made the process of changing your car so easy for you — that’s exactly the kind of smooth experience we aim to provide.

Your kind words are truly appreciated

Vertu Motors - BMW Durham からの回答

6日前

Hi Mark

Thank you for your lovely feedback. We're really pleased to hear that you found the experience informative and easy, and that you were able to find exactly what you were looking for.

Your comments are truly appreciated.

Vertu Motors - BMW Durham からの回答

7日前

Hi Paul

Thank you for your wonderful feedback. We're delighted to hear that you received excellent customer service from Ellie and Jack. Your kind words and strong recommendation mean a great deal to the team.

We truly appreciate you taking the time to share your experience.

Kind regards
Dawn

Vertu Motors - BMW Durham からの回答

2026年5月20日

Hi Paul,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that choosing Vertu BMW Durham for your new car was the right decision for you.
It’s wonderful to know that Leon provided such brilliant support throughout, keeping you fully updated from start to finish with a professional and helpful approach. He’ll be thrilled to read your kind words. We’re also pleased to hear that the wider team made you feel welcome and supported along the way.
Your recommendation means a great deal to us, and we’re so glad the process was quick and easy for you.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.

Vertu Motors - BMW Durham からの回答

2026年5月19日

Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Mani, Stephen and the team. We hope to see you again soon. Happy motoring, Selina

Vertu Motors - BMW Durham からの回答

2026年5月15日

Hi there,
Thank you for your lovely feedback. We're delighted to hear that the team were warm, helpful, and knowledgeable throughout your visit. It’s especially great to know that Liam took the time and showed patience in guiding you through the controls — that attention really helps build confidence with a new car.
Your kind words are truly appreciated.
Kind regards
Dawn

Vertu Motors - BMW Durham からの回答

2026年5月15日

Good afternoon Jake,

Thank you for your fantastic and detailed review. It’s great to hear that Andrew completely turned your experience around and provided such a high level of professionalism, reassurance, and customer care throughout. Travelling such a long distance really highlights the impact he had, and it’s fantastic to know everything went so smoothly for your first BMW purchase.

Your kind words will mean a great deal to Andrew, and we really appreciate your trust and recommendation. We look forward to welcoming you back in the future.

Kind regards,
Dean

Vertu Motors - BMW Durham からの回答

2026年5月15日

Good morning Anthony,

Thank you for your fantastic review. It’s great to hear that Liam provided such patient, helpful, and knowledgeable support, giving you all the information you needed to make the right decision.

We’re delighted you’re enjoying your new car and that everything was ready on time and presented perfectly. It’s also great to know you’ve chosen a service plan with us — we really appreciate your continued trust.

Kind regards,
Dean

Vertu Motors - BMW Durham からの回答

2026年5月9日

Thank you for your loyalty over the past 18 years — it means so much to us. We’re delighted to hear Jon, Will and the whole team continue to deliver the high standard of service you expect. Your recommendation and five-star review are truly appreciated.

Many thanks,
Chloe

Vertu Motors - BMW Durham からの回答

2026年5月9日

Dear Brian,
Thank you for your great feedback. We’re pleased to hear Mike made the process easy and provided such helpful support throughout.
Kind regards,
Danielle

Vertu Motors - BMW Durham からの回答

2026年5月7日

Good afternoon Alex,

Thank you for your review. It’s great to hear the process was quick and efficient, and that Nick was so supportive throughout. Your thanks will mean a lot to him.

Kind regards,
Dean

Vertu Motors - BMW Durham からの回答

2026年4月29日

Hi Gillian
Thank you for your lovely feedback. We're delighted to hear that Jon at Vertu Durham was so helpful during your car‑buying journey. It’s great to know you felt no sales pressure and were given the time and space to think through your options and ask questions. We’re pleased Jon was able to make the process easy and straightforward for you.
Your comments are truly appreciated.
Kind regards
Dawn

Vertu Motors - BMW Durham からの回答

2026年4月27日

Good morning Claire,

Thank you for sharing your experience with us. It’s great to hear that the team at BMW Durham provided excellent service from start to finish, and that Nick and Gaz both looked after you so well with each purchase. I’m also pleased Will kept you fully informed so collection could be easily arranged. Congratulations on your two new BMWs, and thank you for choosing us.

Kind regards,
Dean

Vertu Motors - BMW Durham からの回答

2026年4月25日

Thank you for your feedback. We’re pleased to hear that you were made to feel very welcome and that the team member was happy to help when collecting your new car, including taking the time to show you how to transfer and use the app. It’s great to know everything was handled smoothly and without any issues.

Kind regards,
Matthew

Vertu Motors - BMW Durham からの回答

2026年4月22日

Dear Susan,
Thank you for taking the time to leave your feedback. We’re pleased to hear that you found the team helpful and that they were able to resolve any issues that arose during your visit.
Providing supportive and effective customer service is very important to us, so your comments are greatly appreciated and will be shared with the team at BMW Durham. Thank you again for choosing us.
Kind regards,
Liza

Vertu Motors - BMW Durham からの回答

2026年4月18日

Hi there,
Thank you for the fantastic review. Great to hear you had such a smooth, stress‑free experience and that Liam was so helpful and professional throughout. Delighted you’re pleased with both the car and the service.
Kind regards,
Kerry

Vertu Motors - BMW Durham からの回答

2026年4月18日

Hi there,
Thank you for the fantastic review. Brilliant to hear your experience at Vertu Honda Durham was seamless from start to finish, and that Stephen took such great care of you with his professional, polite and knowledgeable approach. Being kept updated throughout really does make the whole process stress‑free.
Truly exceptional feedback — he’ll be delighted.
Kind regards,
Kerry

Vertu Motors - BMW Durham からの回答

2026年4月14日

Hi George,
Thank you for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received such great customer service at Vertu BMW Durham.
It’s wonderful to know that Andrew (Andy) was patient, considerate and very helpful throughout your visit, and that you felt no pressure at any stage. Your recommendation is greatly appreciated and will mean a lot to Andy and the wider team.
Thank you again for choosing Vertu Motors, and we hope to welcome you back in the future.
Kind regards,
Liza.

Vertu Motors - BMW Durham からの回答

2026年4月11日

Hi there,
Thank you for your lovely feedback. We're delighted to hear that Nick and Stephen at BMW Durham made the whole process so enjoyable and extremely smooth for you. Your kind words mean a lot to the team — great work indeed!
Kind regards
Dawn

Vertu Motors - BMW Durham からの回答

2026年4月10日

Thank you for your great feedback. We’re delighted to hear that Gaz provided fantastic service during your X1 purchase. I’ll be sure to pass on your kind comments to him and the team. We really appreciate you choosing us and hope you continue to enjoy your new vehicle.
Kind regards,
Keith