Vertu Motors - BMW Durham レビュー 

Vertu Motors - BMW Durham からの回答

2026年6月23日

Hi Chris,
Thank you for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that you’re enjoying your new BMW 3 Series M Sport Touring — it sounds like a great fit for your lifestyle.
It’s wonderful to know that Jon Cain provided excellent service throughout your purchase, making the process swift and professional both online and in person. We’re especially pleased to hear that he was so responsive when you had a query after collection, resolving it quickly and efficiently with the help of the technical team.
Providing that level of ongoing support is incredibly important to us, so your feedback means a great deal. We’ll be sure to pass your kind words on to Jon.
If you ever need anything further, we’re always here to help. Enjoy your new car!
Kind regards,
Liza.

Vertu Motors - BMW Durham からの回答

2026年6月20日

Hi John,

Thank you for your fantastic 5-star review!

We’re delighted to hear Liam was so helpful and took the time to clearly explain the process for you.

We really appreciate your feedback and hope to welcome you back to Vertu BMW Durham again soon.

Kind regards,
Kerry

Vertu Motors - BMW Durham からの回答

2026年6月19日

Thank you for taking the time to share your experience. We’re delighted to hear that Morgan was so helpful and pleasant to deal with, guiding you through each step and making everything easy to understand. Your recommendation means a great deal, and it’s wonderful to know you found the service at our Durham Ford dealership so friendly.

Many thanks,
Chloe

Vertu Motors - BMW Durham からの回答

2026年6月19日

Thank you so much for sharing your experience. It’s wonderful to hear that you found the environment relaxed and welcoming, and that Liam and Kieran were patient and helpful throughout. We’re delighted the transition into your new car was so smooth — and even more delighted to hear you’re now a proud BMW driver. Your recommendation means a great deal.

Many thanks,
Chloe

Vertu Motors - BMW Durham からの回答

2026年6月15日

Thank you for your great feedback — we really appreciate you taking the time to share your experience.
We’re delighted to hear that the whole process was so easy and convenient from start to finish, from your initial search to collection. Making the journey as simple and straightforward as possible for our customers is exactly what we aim for.
We hope you’re enjoying your new car, and we look forward to assisting you again in the future.
Kind regards,
Keith

Vertu Motors - BMW Durham からの回答

2026年6月7日

Thank you for sharing your experience. It’s great to hear how well Sue supported you throughout the entire process — from clearly explaining your options to helping you compare vehicles and make an informed choice. Her professional, friendly and efficient approach clearly made a real difference.

Many thanks,
Chloe

Vertu Motors - BMW Durham からの回答

2026年6月5日

Hi Judith,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that your experience with Vertu MINI Durham was so seamless and relaxed – that’s exactly what we aim for. It’s great to know Charlotte made such a positive impression; she’ll be thrilled to hear your kind words about her friendly, professional and knowledgeable approach.
Congratulations on your new MINI Countryman – a fantastic choice! We’re so pleased you love it.
Thank you again for your recommendation, it really does mean a lot to us. We hope you enjoy every mile in your new car and look forward to welcoming you back in the future.
Kind regards,
Kerry

Vertu Motors - BMW Durham からの回答

2026年6月2日

Good morning,

Thank you for your review. It’s great to hear that you felt welcome and valued, with no pressure to make a decision. We’re pleased the team provided a professional experience and explained everything clearly to help you feel confident throughout the process.

Kind regards,
Dean

Vertu Motors - BMW Durham からの回答

2026年5月31日

Good afternoon Paul,

Thank you for your feedback. It’s great to hear you experienced excellent communication and an attentive approach from the team, making your visit such a positive one.

We really appreciate you taking the time to share your experience.

Kind regards,
Dean

Vertu Motors - BMW Durham からの回答

2026年5月22日

Thank you for your lovely feedback. We're delighted to hear that Leon was extremely helpful and made the process of changing your car so easy for you — that’s exactly the kind of smooth experience we aim to provide.

Your kind words are truly appreciated

Vertu Motors - BMW Durham からの回答

2026年5月22日

Hi Mark

Thank you for your lovely feedback. We're really pleased to hear that you found the experience informative and easy, and that you were able to find exactly what you were looking for.

Your comments are truly appreciated.

Vertu Motors - BMW Durham からの回答

2026年5月21日

Hi Paul

Thank you for your wonderful feedback. We're delighted to hear that you received excellent customer service from Ellie and Jack. Your kind words and strong recommendation mean a great deal to the team.

We truly appreciate you taking the time to share your experience.

Kind regards
Dawn

Vertu Motors - BMW Durham からの回答

2026年5月20日

Hi Paul,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that choosing Vertu BMW Durham for your new car was the right decision for you.
It’s wonderful to know that Leon provided such brilliant support throughout, keeping you fully updated from start to finish with a professional and helpful approach. He’ll be thrilled to read your kind words. We’re also pleased to hear that the wider team made you feel welcome and supported along the way.
Your recommendation means a great deal to us, and we’re so glad the process was quick and easy for you.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.

Vertu Motors - BMW Durham からの回答

2026年5月19日

Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Mani, Stephen and the team. We hope to see you again soon. Happy motoring, Selina

Vertu Motors - BMW Durham からの回答

2026年5月15日

Hi there,
Thank you for your lovely feedback. We're delighted to hear that the team were warm, helpful, and knowledgeable throughout your visit. It’s especially great to know that Liam took the time and showed patience in guiding you through the controls — that attention really helps build confidence with a new car.
Your kind words are truly appreciated.
Kind regards
Dawn

Vertu Motors - BMW Durham からの回答

2026年5月15日

Good afternoon Jake,

Thank you for your fantastic and detailed review. It’s great to hear that Andrew completely turned your experience around and provided such a high level of professionalism, reassurance, and customer care throughout. Travelling such a long distance really highlights the impact he had, and it’s fantastic to know everything went so smoothly for your first BMW purchase.

Your kind words will mean a great deal to Andrew, and we really appreciate your trust and recommendation. We look forward to welcoming you back in the future.

Kind regards,
Dean

Vertu Motors - BMW Durham からの回答

2026年5月15日

Good morning Anthony,

Thank you for your fantastic review. It’s great to hear that Liam provided such patient, helpful, and knowledgeable support, giving you all the information you needed to make the right decision.

We’re delighted you’re enjoying your new car and that everything was ready on time and presented perfectly. It’s also great to know you’ve chosen a service plan with us — we really appreciate your continued trust.

Kind regards,
Dean

Vertu Motors - BMW Durham からの回答

2026年5月9日

Thank you for your loyalty over the past 18 years — it means so much to us. We’re delighted to hear Jon, Will and the whole team continue to deliver the high standard of service you expect. Your recommendation and five-star review are truly appreciated.

Many thanks,
Chloe

Vertu Motors - BMW Durham からの回答

2026年5月9日

Dear Brian,
Thank you for your great feedback. We’re pleased to hear Mike made the process easy and provided such helpful support throughout.
Kind regards,
Danielle

Vertu Motors - BMW Durham からの回答

2026年5月7日

Good afternoon Alex,

Thank you for your review. It’s great to hear the process was quick and efficient, and that Nick was so supportive throughout. Your thanks will mean a lot to him.

Kind regards,
Dean