Vertu Motors - BMW Exeter レビュー 

354
TrustScore 5段階評価の5

4.9

Matford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD Exeter, Devon, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Very good, attentive and professional staff who follow up on all your requests / questions. Smooth easy transaction to arrange holding deposit,viewing/test drive and purchase. Here's hoping I won't b... もっと見る

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5つ星のうち5の評価

Excellent experience buying my Volvo EX30 from Vertu, Exeter. I met Fran on the day I dropped in for a chat and she followed me all the way through to test drive, advice and purchase. Very pleased wit... もっと見る

企業が回答しました

5つ星のうち3の評価

Buying a new car nowadays is a whole new experience. The purchase is paperless which can cause confusion with older clients. Vertu ought to keep this in mind! Generally the staff were pleasant and... もっと見る

企業が回答しました

5つ星のうち5の評価

Excellent customer service from Matthew, and a genuinely nice guy. Didn’t rush us into making any decisions on either the car or the add ons. Got the car earlier than expected. Very professional se... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. 自動車部品店
  3. 自動車修理・整備店
  4. 自動車販売店
  5. 中古車ディーラー

Vertu Motors - BMW Exeter について

当該企業による記述

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

連絡先

  • Matford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD, Exeter, Devon, 英国

  • 0330 012 2325

4.9

優良

TrustScore 5段階評価の5

354件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 96%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(354)

過去12か月のレビュー数: 12,558

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great service from Scott

Scott is great, really sorted me out finding a suitable car

2025年11月26日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Good afternoon Dan. Thank you so much for your kind words! We are so happy to hear that Scott was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

5つ星のうち5の評価

Friendly Salesman who knew his stuff

2025年11月19日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn

5つ星のうち5の評価

A very helpful sales advisor who…

A very helpful sales advisor who listened and knew his subject

2025年11月20日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

5つ星のうち5の評価

Caitlyn Grayshan was extremely knowledgeable and have patient.

Caitlyn Grayshan was extremely knowledgeable and have patient, showing to me bmwx1 the positive and negative side that impact to my financial savings in the future until I found a perfect one.. She really listened to my needs and found exactly what we were looking for which made a stressful process much easier . She is approachable and explained /answer any queries in a simple way and easy to understand.All BMW vertu exeter staff have an incredible team work.

2025年11月12日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

5つ星のうち5の評価

Shannon was professional and helpful

Shannon was helpful, knowledgable, friendly and efficient. She understood our requirements well enough for us to accept her recommendation and pay a deposit on the spot instead of going to the Hyundai showroom as we had planned. Now that I have had the vehicle for a short time I am more than happy.

2025年11月13日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

5つ星のうち5の評価

Glen the car salesman was professional.

Glen the car salesman was great right from the very first phone call, when we viewed the car he talked us through the car perfectly which gave us great peace of mind in buying the vehicle. The collection of the car went smoothly but if I had one fault is the car valeting wasn’t what I would expect from a main dealer this is no fault of Glens. When driving home in the sunshine we noticed the interior windows were very smeared making it difficult to drive into the sun, when we arrived home I noticed the roof hadn’t been cleaned through the centre which is not great because we paid for a paint protection which leads me to think the roof was not done, we will have a wait and see if we get any problems.

2025年11月17日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Good afternoon Paul. Thank you so much for your kind words! We are so happy to hear that Glen was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

5つ星のうち5の評価

Really helpful, easy to deal with, good experience

Sean @ Vertu Exeter spent plenty of time explaining the cars features, on the test drive and arranging the deal / finance. He was genuinely helpful and was never rushed or pushy. It was a good shopping and buying experience.

2025年11月14日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Good afternoon, Richard. Thank you so much for your kind words! We are so happy to hear that Sean was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

5つ星のうち5の評価

Friendly

Friendly, courteous and professions service.
Chelsea gave direct, honest and accurate answers to questions which enabled us to move from a petrol to an electric car

2025年11月13日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Good morning Sean. Thank you so much for your kind words! We are so happy to hear that Chelsea was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

5つ星のうち5の評価

On our entrance to the Honda Exeter…

On our entrance to the Honda Exeter showroom we were greeted by a member of staff. Ian then asked a few questions to ascertain what sort of car we had in mind. Luckily for us he then produced a car that had all the main features we wanted. We had a test drive and agreed a purchase! When we collected the car it was presented to us in a really fun way! And it looked like a new car! Things such as a full tank of fuel also made a good impression !

2025年11月8日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Good morning Angela. Thank you kindly for taking the time to leave a review. We can see your experience was with Honda Exeter however you have left you review against BMW Exeter. Could we kindly ask that you leave your review for the Honda site instead so their team can receive the credit they deserve? Kind regards, Dean

5つ星のうち5の評価

Great service. Eloise White was extremely helpful and…

Eloise White was extremely helpful and informative when helping me buy a car from Vertu. She got me a great deal which in the end was £1,000 cheaper than a nearby garage with the same spec car. Any scratches were sorted and a full service was done as well as completely cleaned before picking the car up.

2025年11月12日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Thank you so much for your kind words! We are so happy to hear that Eloise was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

5つ星のうち5の評価

Buying a new mini -Helpful and…

Buying a new mini -Helpful and knowledgeable staff who understand their customer.
We dealt with Charlotte who was a pleasure to deal with and endlessly patient. We had plenty of time on handover, and never felt rushed. Comfortable spacious premises , good coffee! The car is super too!

2025年11月5日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Thank you so much for your kind words! We are so happy to hear that Charlotte was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe

5つ星のうち5の評価

Excellent Service

Excellent, efficient and charming service from Charlotte and her manager during the whole process of buying my Mini Countryman, especially when I came to collect it.

2025年11月6日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

5つ星のうち5の評価

Very helpful and courteous salesman

Very helpful and courteous salesman. Who was able to deal with and answer all my questions. Celi Korman dealt with the handover very efficiently.

2025年10月13日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Good morning William. Thank you so much for your kind words! We are so happy to hear that Celi was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

5つ星のうち5の評価

I have had loads of cars in my life…

I have had loads of cars in my life time from garages but Peugeot Exeter was great went for test drive showed me all what I needed to know my husband is disabled but he got on well with Steve Duggan and he fell in love with the car and a week on we love it thank you and they delivered it as we live 40 miles away I would recommend Exeter Peugeot

2025年10月27日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Thank you so much for your kind words! We are so happy to hear that Steve was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith

5つ星のうち5の評価

Matt from VERTU BMW EXETER was amazing

Bought a car through VERTU BMW EXETER & dealt with an extremely professional and courteous gentleman Matthew Levick (MATT) from the enquiry to his video and questions that I had buying for the first time from distance, as I'm 219 miles away in Nottingham, Matt was just amazing!

To top it off they sent the car with a Courier Geoff from Ocean Logistics & Van Centre. He rang me when he was an hour away, allowed me plenty of time to see the car and was extremely professional and polite too! A credit & great ambassador for Vertu BMW Exeter too!

2025年10月25日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Good morning, Liaqat. Thank you so much for your kind words! We are so happy to hear that Matthew was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle

5つ星のうち5の評価

The service was great

The service was great, prompt and efficient. Well done

2025年10月22日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Good afternoon, Clifford. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle

5つ星のうち5の評価

Relaxed service …

Relaxed service at Exter Marsh Barton from Nathan, knowledgeable with no hard sell.
Able to view the range of cars.

A very differant experance from the one vist to Plymouth Plympton

2025年10月21日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Good afternoon Gary. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Nathan and the team. We hope to see you again soon. Happy motoring, Dean

5つ星のうち5の評価

An excellent dealership

I used this dealership last year when we were replacing my wife's Mini, although we ended up buying a car from a dealership in North Wales the salesman was exceptional he couldn't do enough for us.
Earlier in the year we used the service department to service her mini once again exceptional service, quick and efficient.

On this occasion I decided to replace my own car for a BMW. I looked for a deal through Carwow there were a few hiccups in the first instance but I was contacted Neil, he went above and beyond. He couldn't have worked hardy, I would totally recommend this dealership on all fronts bmw, mini and service department.

2025年10月21日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

5つ星のうち5の評価

Really slick process

Really slick process, great service from the team in Exeter.

2025年10月20日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

5つ星のうち5の評価

New BMW X3

Gav provided a fantastic service form start to finish

2025年10月18日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

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