Excellent customer service from Matthew, and a genuinely nice guy. Didn’t rush us into making any decisions on either the car or the add ons. Got the car earlier than expected. Very professional se... もっと見る
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所在地
所在地を変更Matford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD Exeter, Devon, GB
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The staff at Exeter couldn't have been more helpful.As a result the whole process of purchasing my new mini ran smoothly from start to finish. They explained the complexities of the systems of the car... もっと見る
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Top level service from everyone we delt with at Vertu Exeter. Professional and helpful, without being pushy. Took time to understand what my needs were from a car & very knowledgable in helping me m... もっと見る
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Buying a new car nowadays is a whole new experience. The purchase is paperless which can cause confusion with older clients. Vertu ought to keep this in mind! Generally the staff were pleasant and... もっと見る
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企業情報
Vertu Motors - BMW Exeter について
当該企業による記述
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
連絡先
Matford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD, Exeter, Devon, 英国
- 0330 012 2325
4.9
優良
336件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Charlotte who works at mini Exeter
Charlotte who works at mini Exeter is a great asset to the team from day one she has gone above and beyond . Thank you
2026年7月14日
自発的なレビュー
Vertu Motors - BMW Exeter からの回答
Hi Michelle,
Thank you for your review. We're delighted to hear that Charlotte has gone above and beyond from day one and has made such a positive impression. Your kind words mean a great deal, and we'll be sure to share them with Charlotte and the team at MINI Exeter. Thank you for taking the time to recognise her efforts.
Kind regards,
Danielle
The staff at Exeter couldn't have been…
The staff at Exeter couldn't have been more helpful.As a result the whole process of purchasing my new mini ran smoothly from start to finish. They explained the complexities of the systems of the car, clearly and patiently, for which I was very grateful. A branch of Vertu Motors I would highly recommend.
2026年7月14日
自発的なレビュー
Vertu Motors - BMW Exeter からの回答
Hi E J S,
Thank you for your wonderful review. We're delighted to hear that the team at Exeter couldn't have been more helpful and that the entire process of purchasing your new MINI ran smoothly from start to finish. It's great to know the team took the time to explain the car's systems clearly and patiently, helping you feel confident and comfortable with your new vehicle.
We really appreciate your recommendation and your kind comments about the service you received. We hope you enjoy many happy miles in your new MINI.
Kind regards,
Danielle
Excellent
Excellent customer service from Matthew, and a genuinely nice guy. Didn’t rush us into making any decisions on either the car or the add ons. Got the car earlier than expected. Very professional service and will definitely return for our next car.
2026年7月12日
自発的なレビュー
Vertu Motors - BMW Exeter からの回答
Thank you so much for your kind words! We are so happy to hear that Matthew was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Top purchase and Jacob was an excellent…
Top purchase and Jacob was an excellent cars salesman very smart and efficient and made us fell like we were important .
2026年7月10日
自発的なレビュー
Vertu Motors - BMW Exeter からの回答
Hi Andrew,
Thank you for your feedback.
It's great to hear that Jacob made such a positive impression. We're pleased you found him smart, efficient and attentive, and that he made you feel valued throughout the purchase.
We hope you enjoy your new car.
Kind regards,
Danielle
BMW 135i
Easy to deal with and great staff also Sean morris the salesman was very attentive and explained everything in great detail and guided me through the whole process.
Also very quick turnaround
2026年6月29日
自発的なレビュー
Vertu Motors - BMW Exeter からの回答
Thank you for your fantastic feedback. We’re delighted to hear that you found the process easy to deal with and that Sean Morris provided such attentive support throughout, taking the time to explain everything in great detail and guide you through every stage.
It’s also great to know that the turnaround was so quick and that the team made your experience such a positive one.
Kind regards,
Matthew
Richard was fab
Richard was fab! You really found a car to suit me and explained everything really well every step of the way!
2026年6月30日
自発的なレビュー
Vertu Motors - BMW Exeter からの回答
Thank you for your lovely review! We're so pleased to hear Richard helped you find the right car and made the whole process clear and easy to understand. We'll be sure to pass on your kind feedback. Enjoy your new car and thank you for choosing us! 🚗😊. Kind regards, Selina
Top level service - highly recommend
Top level service from everyone we delt with at Vertu Exeter. Professional and helpful, without being pushy. Took time to understand what my needs were from a car & very knowledgable in helping me make the right decisions when choosing the right car for me.
All the cars we looked at were also high level & the follow ups after buying show customers are seen as more than just a sale.
2026年6月27日
自発的なレビュー
Vertu Motors - BMW Exeter からの回答
Good morning Matthew,
Thank you for your fantastic feedback, it’s great to hear the team took the time to understand your needs and helped you find the right car without any pressure. We’re pleased you found everyone professional, knowledgeable and supportive throughout, and that the service continued after your purchase.
Kind regards,
Dean
Friendly and Efficient Experience
Excellent and smooth sales experience from start to end. Extremely friendly and attentive sales team, providing great service helping customers to find what they are looking for. In my case there was a very tight time constraint, but Myers and the team efficiently arranged for everything in record time.
2026年6月26日
自発的なレビュー
Vertu Motors - BMW Exeter からの回答
Thank you so much for your kind words! We are so happy to hear that Myers was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Vertu Motors - BMW Exeter からの回答
Thank you for your feedback. We’re pleased to hear that you received efficient and polite service.
Kind regards,
Matthew
Vertu Motors - BMW Exeter からの回答
Thanks for taking the time to mark us as 5 stars! Kind regards, Selina
An easy to navigate process
An easy to navigate process. Steve assisted our motability change over with knowledge and expertise.
2026年6月29日
自発的なレビュー
Vertu Motors - BMW Exeter からの回答
Thank you for your kind feedback. We’re delighted to hear that the process was easy to navigate and that Steve provided knowledgeable and expert support during your Motability changeover.
Kind regards,
Matthew
Buying a new car nowadays is a whole…
Buying a new car nowadays is a whole new experience. The purchase is paperless which can cause confusion with older clients. Vertu ought to keep this in mind!
Generally the staff were pleasant and helpful. The Vertu telephone system was slow and accents made understanding difficult at times.
2026年6月15日
自発的なレビュー
Vertu Motors - BMW Exeter からの回答
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP3EG3006 Kind regards, Matthew.
We recently purchased a car from Vertu…
We recently purchased a car from Vertu BMW Exeter and had a genuinely excellent experience from start to finish.
Sean, who looked after us, made the whole process feel straightforward and enjoyable. He was human in his approach — approachable, attentive, and with a great sense of humour — which really put us at ease.
What stood out most was how well he listened. He took the time to fully understand what we were looking for, as well as our needs around trading in our existing car. Nothing felt rushed or transactional; instead, it felt like he genuinely valued getting the right outcome for us.
Buying and trading cars can sometimes feel overwhelming, but Sean made it smooth, transparent, and even enjoyable. His knowledge and attention to detail really showed throughout.
We wouldn’t hesitate to recommend Vertu BMW Exeter, and especially Sean, to anyone considering buying a car.
2026年6月27日
自発的なレビュー
Vertu Motors - BMW Exeter からの回答
Thank you for your fantastic feedback. We’re delighted to hear that you had such an excellent experience with Vertu BMW Exeter and that Sean made the process straightforward and enjoyable.
It’s great to know his approachable, attentive style and focus on understanding your needs made such a positive difference. We truly appreciate your recommendation and will be sure to pass on your kind words.
Kind regards,
Matthew
Highly Rated
Very efficient order process and handover. Shout out to Cameron for his advice and support from order to handover 😎
2026年6月27日
自発的なレビュー
Vertu Motors - BMW Exeter からの回答
Thank you for your great feedback. We’re delighted to hear that you experienced an efficient ordering process and smooth handover, and that Cameron provided excellent advice and support throughout.
I’ll be sure to pass on your kind words to him.
Kind regards,
Matthew
Dan was brilliant.Gave us plenty of…
Dan was brilliant.Gave us plenty of time and was very knowledgeable about the product he was selling us.
2026年6月26日
自発的なレビュー
Vertu Motors - BMW Exeter からの回答
Thank you for your kind feedback. We’re delighted to hear that Dan provided knowledgeable support and gave you plenty of time to make the right decision.
I’ll be sure to pass on your comments to him.
Kind regards,
Matthew
Exemplary Service with a smile
It was friendly, professional and informative from the beginning of purchase to receipt of the vehicle. A thorough pleasure and worth travelling to Exeter from London for such an exemplary service. Jonathan Redfern and his ex surfer colleague and my LandRover taxi driver 😎
2026年6月27日
自発的なレビュー
Vertu Motors - BMW Exeter からの回答
Hi Andrew,
Thank you for your fantastic feedback.
We’re delighted to hear you had such a friendly, professional and informative experience from start to finish, and that it was well worth the journey down to Exeter. It’s great to know Jonathan Redfern and the team made such a positive impression.
We really appreciate you taking the time to share your experience.
Kind regards,
Danielle
Great service as always from Exeter BMW
Great service as always from Exeter BMW. Knowledgeable, helpful team who take the time to really understand what you need so they can help find the right car for you. 2nd purchase in 6 months from this team and both experiences were excellent.
2026年6月25日
自発的なレビュー
Vertu Motors - BMW Exeter からの回答
Hi,
Thank you for your fantastic feedback.
We’re delighted to hear you’ve had another excellent experience with the team at BMW Exeter, and that their knowledge and support helped you find the right car. It’s great to know you’ve returned for a second purchase in such a short time.
We really appreciate your continued support.
Kind regards,
Danielle
Seamless purchase and collection with…
Seamless purchase and collection with Vertu Exeter being a great company to deal with. Special thanks to Matt Levick for his efforts on my M2 purchase.
2026年6月24日
自発的なレビュー
Vertu Motors - BMW Exeter からの回答
Good afternoon Mark,
Thank you for your great feedback, it’s fantastic to hear everything was seamless and that Matt provided such great support with your purchase.
Kind regards,
Dean
Great service from Vertu Exeter…
Great service from Vertu Exeter recently. Richard Perrett was fantastic from start to finish.
2026年6月24日
自発的なレビュー
Vertu Motors - BMW Exeter からの回答
Hello,
Thank you for your great review! We’re delighted to hear Richard provided fantastic service from start to finish.
Kind regards,
Kerry
Top quality car sale
Ben was the best salesman I've ever met
Not pushy very helpful and very good at his job made everything go easy i couldn't recommend this business more highly also,the effort they made to make a car sale such a pleasureable experience was second to none
2026年6月23日
自発的なレビュー
Vertu Motors - BMW Exeter からの回答
Hi Michael,
Thank you for taking the time to leave such an amazing 5-star review. We’re absolutely delighted to hear that Ben provided the best service you’ve ever experienced. It’s fantastic to know his helpful, professional, and non-pressured approach made everything feel easy and enjoyable for you.
We’re also thrilled that the team’s efforts made your car-buying experience so pleasant — that’s exactly what we aim for. Your recommendation means a great deal to us, and we truly appreciate you sharing your experience.
Kind regards,
Liza
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