Vertu Motors - CUPRA Darlington レビュー 

Vertu Motors - CUPRA Darlington からの回答

2026年6月19日

Thank you for sharing your feedback. We’re delighted to hear that everyone you dealt with — from sales through to customer service — was so helpful. Your kind words are truly appreciated.

Many thanks,
Chloe

Vertu Motors - CUPRA Darlington からの回答

2026年6月17日

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn

Vertu Motors - CUPRA Darlington からの回答

2026年6月17日

Thank you so much for your kind words! We are so happy to hear that Leigh was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Vertu Motors - CUPRA Darlington からの回答

2026年6月17日

Good afternoon Christopher,

Thank you for your review. It’s great to hear you received excellent service from start to finish and that everything was completed so quickly. Leigh will be delighted to know she made the process so easy for you.

Kind regards,
Dean

Vertu Motors - CUPRA Darlington からの回答

2026年6月14日

Good afternoon Kyle,

Thank you for your review. It’s great to hear that Allan made everything so easy for you and was even able to get the car sorted quicker than expected. Your feedback will be very much appreciated.

Kind regards,
Dean

Vertu Motors - CUPRA Darlington からの回答

2026年6月2日

Hi Ian,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such an excellent experience at Vertu CUPRA Darlington.
It’s great to know that Adam provided such a pleasant, helpful and professional service throughout, and that he was able to secure a very good deal for you. He’ll be really pleased to read your kind words.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.

Vertu Motors - CUPRA Darlington からの回答

2026年6月2日

Thank you for your wonderful review. We’re so pleased to hear that Elliot provided such an amazing experience for you.
It’s great to know that his professional, kind, and no-pressure approach made you feel comfortable and confident throughout. That’s exactly the experience we aim to deliver, and it’s fantastic to hear Elliot stood out as a real asset to the team.
We really appreciate your kind words and recommendation, and we’ll be sure to pass your feedback on to him. We look forward to welcoming you and your son back in the future.
Kind regards,
Keith

Vertu Motors - CUPRA Darlington からの回答

2026年5月31日

Good morning Diane,

Thank you for your wonderful feedback. It’s great to hear Matthew was able to find the perfect car for you, matching exactly what you were looking for. His polite, understanding, and accommodating approach clearly made a real difference to your experience.

We really appreciate you taking the time to share your thoughts.

Kind regards,
Dean

Vertu Motors - CUPRA Darlington からの回答

2026年5月23日

Thank you so much for your kind words! We are so happy to hear that Paul was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn

Vertu Motors - CUPRA Darlington からの回答

2026年5月19日

Hi Maria,

Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience with the team at CUPRA Darlington.

It’s wonderful to know that Charmaine provided such knowledgeable and supportive service, taking the time to ensure you felt comfortable and never rushed. Going above and beyond and delivering such excellent customer care is exactly what we strive for, so your feedback will mean a lot to her and the wider team.

We really appreciate your recommendation and look forward to welcoming you back in the future.

Kind regards,
Kerry

Vertu Motors - CUPRA Darlington からの回答

2026年5月17日

Good morning,

Thank you for your review. It’s great to hear you had such a positive experience from start to finish, with helpful staff and support from the manager. We really appreciate your recommendation.

Kind regards,
Dean

Vertu Motors - CUPRA Darlington からの回答

2026年5月6日

Good afternoon

Thank you for your feedback. It’s great to hear that Atif was so helpful in finding the right deal for you, answered all your questions, and made sure you felt well looked after throughout. We’re really pleased you had such a positive experience.

Kind regards,
Dean

Vertu Motors - CUPRA Darlington からの回答

2026年5月5日

Good afternoon Patricia,

Thank you for your review. It’s great to hear that Emily went above and beyond during the handover and took the time to explain everything so thoroughly and patiently. We’re delighted the whole experience was easy from start to finish, and your thanks will mean a lot to her.

Kind regards,
Dean

Vertu Motors - CUPRA Darlington からの回答

2026年5月1日

Hi Jacqui
Thank you for your lovely feedback. We're delighted to hear how pleased you are with your new car. A huge thank you for giving Emily such a great mention — it’s wonderful to know she provided excellent customer service and followed up on any queries or questions you had along the way.
We’re so pleased your experience was a positive one and truly appreciate your recommendation. Thanks again, and enjoy your new car!
Kind regards
Dawn

Vertu Motors - CUPRA Darlington からの回答

2026年5月1日

Good afternoon,

Thank you for your feedback. I’m really pleased to hear that you felt listened to and supported in finding a vehicle that suited your needs, and that you were kept informed throughout the process. It’s great to know that Adam Tonge and Lee provided professional and helpful support and helped make the experience a positive one for you.

Thank you for taking the time to share your experience at CUPRA Darlington.

Kind regards,
Dean

Vertu Motors - CUPRA Darlington からの回答

2026年4月30日

Good afternoon Mr Tempest,

Thank you for your review. It’s great to hear how fantastic Leigh was in supporting you through the process and that the service at Darlington stood out compared to your previous experiences. We really appreciate your recommendation and are delighted you were so well looked after.

Kind regards,
Dean

Vertu Motors - CUPRA Darlington からの回答

2026年4月30日

Good morning Pippa,

Thank you for your review. It’s great to hear that Lee and Allan were so helpful and made the process a positive one for you — they’ll really appreciate your kind words.

Kind regards,
Dean

Vertu Motors - CUPRA Darlington からの回答

2026年4月28日

Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide registration details by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref TPK2804 Kind regards Dawn

Vertu Motors - CUPRA Darlington からの回答

2026年4月27日

Good afternoon David,

Thank you for taking the time to share such a detailed review. I’m really pleased to hear how well Brian supported you through your Motability journey, taking the time to explain everything clearly and making the test drive and whole process so straightforward. I’m also glad Charmaine was able to look after you so professionally when you collected the car, ensuring everything was set up properly and that you felt confident for your journey home.

It’s great to know you’re extremely happy with your new car, and thank you for your kind words for the whole team.

Kind regards,
Dean

Vertu Motors - CUPRA Darlington からの回答

2026年4月26日

Thank you for your kind feedback. We’re delighted to hear that you found the team friendly and helpful, and that Mollie and Mathew provided such brilliant support. It’s great to know you felt the customer service was 100%, and your comments are very much appreciated.
Kind regards,
Matthew