Vertu Motors - CUPRA Darlington レビュー 

Vertu Motors - CUPRA Darlington からの回答

2026年4月26日

Thank you for your kind feedback. We’re delighted to hear that you found the team friendly and helpful, and that Mollie and Mathew provided such brilliant support. It’s great to know you felt the customer service was 100%, and your comments are very much appreciated.
Kind regards,
Matthew

Vertu Motors - CUPRA Darlington からの回答

2026年4月25日

Thank you for taking the time to share such a detailed review. We’re delighted to hear that your first experience with Vertu was brilliant from start to finish and that Emily delivered exactly what you were looking for, right down to the colour, and in such a short timeframe. It’s great to know she kept you well informed throughout and worked so hard to ensure there were no delays despite challenges outside her control. We’re also pleased that Lee was able to support seamlessly while Emily was away, ensuring consistent communication throughout. The personal touches you mentioned are lovely to hear about, and your recommendation of Vertu Darlington means a great deal to us. We truly appreciate your kind words and look forward to welcoming you back in the future.

Kind regards,
Matthew

Vertu Motors - CUPRA Darlington からの回答

2026年4月21日

Dear Samuel,
Thank you for taking the time to share such a detailed review of your experience. We’re delighted to hear that you felt welcomed from the very beginning and that the process was clearly explained, helping you feel confident in your decision.
It’s wonderful to hear your kind comments about Emily. We’re pleased that she was able to explain the finance options clearly, support you during the test drive, and make collection day such a positive and exciting experience. Your feedback about her knowledgeable, helpful and calm approach — without being overwhelming — is especially appreciated and will certainly be shared with both Emily and management.
Thank you again for choosing CUPRA Darlington. We’re delighted to hear it was a great experience overall and wish you many happy miles in your new car.
Kind regards,
Liza

Vertu Motors - CUPRA Darlington からの回答

2026年4月17日

Hi Claire
Thank you so much for your wonderful feedback. We're absolutely delighted to hear that buying your son’s first car was such a positive experience. It’s fantastic to know that Leigh looked after you from start to finish, making everything hassle‑free and keeping you fully updated while the car was being delivered.
Your kind words about his knowledge, care, and dedication will mean a great deal to him — and we love hearing that he’s already your go‑to person for your next car too! We’ll be sure to pass on your praise (and the promotion suggestion 😄).
Thank you again for choosing Vertu SEAT Darlington, and we truly appreciate your recommendation.
Kind regards
Dawn

Vertu Motors - CUPRA Darlington からの回答

2026年4月16日

Hi there,
Thank you for the great review. It’s lovely to hear Moses took the time to show you different options and gave you the space to explore other garages before you made your decision.
Fantastic that you returned, found the right model, and received good value on your trade‑in.
Kind regards,
Kerry

Vertu Motors - CUPRA Darlington からの回答

2026年3月26日

Hi there,
Thank you for sharing such fantastic feedback. It’s wonderful to hear that you consider this the best dealership you’ve visited in over 20 years. Your comments about the team being courteous, direct, and providing outstanding communication throughout your car order really mean a lot.
We’re delighted that the service exceeded your expectations, and your confidence in what we do is truly appreciated.
Kind regards,
Keith

Vertu Motors - CUPRA Darlington からの回答

2026年3月22日

Hi there,
Thank you so much for leaving us a fantastic 5‑star review! It’s wonderful to hear that Alan provided such great service and made the whole process smooth and straightforward for your new car purchase. We’re delighted that everything was explained thoroughly and that nothing was too much trouble.
We really appreciate your kind words and look forward to welcoming you back in the future!
Kind regards,
Liza.

Vertu Motors - CUPRA Darlington からの回答

2026年3月21日

Thank you for your feedback. We’re really pleased to hear that you received great service from start to finish. It’s wonderful to know Allan was such a help throughout your experience. Your kind comments mean a lot to us.
Kind regards,
Chloe

Vertu Motors - CUPRA Darlington からの回答

2026年3月20日

Hi Caroline,
Thank you for taking the time to leave us a lovely 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu CUPRA Darlington.
It’s great to know that Allan was helpful, responsive, and always friendly and chatty throughout your journey. Feedback like yours means a lot to the team, and we’ll be sure to pass on your kind words.
If you need anything else in the future, we’re always here to help.
Kind regards,
Liza.

Vertu Motors - CUPRA Darlington からの回答

2026年3月16日

Thank you, Susie, for taking the time to share this wonderful 5‑star review.
We’re delighted to hear that your second experience with Vertu Darlington has been such a positive one, especially after the issues you faced previously. It’s great to know that Anna made you feel welcome, listened to your past concerns, and ensured you were happy with your new car. Your feedback means a lot, and I’m sure Anna and the team will be thrilled to hear your kind words.
Thank you again for giving us the opportunity to make things right, and for choosing us for your second purchase. If there’s anything else we can do to support you, we’re always here to help.
Kind regards,
Liza

Vertu Motors - CUPRA Darlington からの回答

2026年3月7日

Thank you for taking the time to share your experience. We're delighted to hear that you received excellent service from everyone at our Vertu Darlington branch. It’s great to know that the team’s friendly, non‑pushy approach made you feel comfortable throughout your visit.
A special thank you for highlighting Michal — we’re pleased to hear that he provided all the time, support, and information you needed to make a confident decision about both the car and the payment options. We’ll be sure to pass on your kind words to him.
Kind regards,
Matthew

Vertu Motors - CUPRA Darlington からの回答

2026年3月5日

Thank you for sharing such thoughtful feedback. We’re truly pleased to hear that you always feel well treated and comfortable when visiting us. Creating a pleasant and welcoming environment is something we take great pride in.
We completely understand that making a large purchase — especially later in life or when working within a set budget — can feel stressful. Taking the time to reflect, think things over, and make the decision that feels right for you is so important, and we’re glad to know that our team at ŠKODA Vertu consistently provides the space, patience, and support you need.
Your trust means a great deal to us, and we’re always here to ensure your experience remains relaxed, respectful, and positive.
Kind regards,
Matthew

Vertu Motors - CUPRA Darlington からの回答

2026年3月3日

Thank you for your kind review. We’re really pleased to hear that you received great customer service and were greeted with a friendly, smiling face when you arrived. Your feedback is truly appreciated.
Kind regards,
Matthew

Vertu Motors - CUPRA Darlington からの回答

2026年2月26日

Thank you for your great feedback! We’re delighted to hear you received just what you needed and enjoyed the customer service. If there’s ever anything more we can do to help, we’re always here.
Kind regards, Keith

Vertu Motors - CUPRA Darlington からの回答

2026年2月20日

Hi Joe,
Thank you for the fantastic feedback. We’re really pleased to hear that Graham made the purchase of your Škoda Karoq so straightforward, friendly and stress‑free. It’s great to know the car was exactly as described and that the whole experience left you confident and happy.
We truly appreciate your kind words and would be delighted to welcome you back again in the future.
Kind regards,
Kerry

Vertu Motors - CUPRA Darlington からの回答

2026年2月8日

Thank you so much for your lovely feedback. We’re delighted to hear that our team made your experience smooth and enjoyable. Your kind words mean a great deal to us, and we hope to welcome you back again soon.
Kind regards,
Chloe

Vertu Motors - CUPRA Darlington からの回答

2026年2月3日

Thank you so much for your feedback. I'm really glad to hear you had a great sales experience and are enjoying your new car. If there's anything more I can help with, please feel free to reach out.
Kind regards,
Keith

Vertu Motors - CUPRA Darlington からの回答

2026年2月3日

Thank you for sharing your experience. It’s wonderful to hear how well Iver supported you throughout such a big change. Moving from a manual to an automatic after so many years can feel like a real adjustment, and having someone patient, friendly, and genuinely helpful by your side makes all the difference. Your comments reflect the level of care the Darlington team strives to provide every day.
Kind regards,
Matthew.

Vertu Motors - CUPRA Darlington からの回答

2026年1月30日

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Vertu Motors - CUPRA Darlington からの回答

2026年1月29日

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.