Vertu Motors - Ford Newcastle レビュー 

Vertu Motors - Ford Newcastle からの回答

2026年7月17日

Hi Susan,

Thank you for your fantastic 5-star review!

We’re delighted to hear Lee provided such a great experience and that you appreciated his helpful, no-pressure approach. It’s wonderful to know you’re so happy with your new Puma.

Thank you for your recommendation, and we hope you enjoy every mile in your new car!

Kind regards,
Kerry

Vertu Motors - Ford Newcastle からの回答

2026年7月16日

Thank you so much for your kind words! We are so happy to hear that we were able to provide you with excellent service. We will pass your great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Dawn

Vertu Motors - Ford Newcastle からの回答

2026年7月12日

Hi George,

Thank you for your feedback.

It's great to hear you found the sales representative honest and very helpful. We appreciate you taking the time to share your experience.

Kind regards,
Danielle

Vertu Motors - Ford Newcastle からの回答

2026年7月9日

Hi Terry,

Thank you for your feedback.

It's great to hear that the team were so helpful and took the time to explain everything clearly, making sure you fully understood the process.

Kind regards,
Danielle

Vertu Motors - Ford Newcastle からの回答

2026年7月5日

Thank you for your feedback. We’re delighted to hear that you received great advice in a friendly and supportive manner throughout your experience.

Kind regards,
Matthew

Vertu Motors - Ford Newcastle からの回答

2026年7月3日

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina

Vertu Motors - Ford Newcastle からの回答

2026年7月2日

Good afternoon Deborah,

Thank you for your wonderful feedback, it’s great to hear you found the service so welcoming and informative. We’re delighted everything was explained clearly and that your salesperson looked after you so well from start to finish.

Kind regards,
Dean

Vertu Motors - Ford Newcastle からの回答

2026年6月30日

Thank you for your fantastic feedback. We’re delighted to hear that you received such quick and efficient service, along with a thorough handover to help you get to know your car.
We’re pleased you had such a positive experience from start to finish.
Kind regards,
Matthew

Vertu Motors - Ford Newcastle からの回答

2026年6月30日

Thank you for your great feedback. We’re delighted to hear that Graeme provided excellent guidance throughout your purchase and made the experience a positive one for you both.

We truly appreciate your recommendation of Vertu Newcastle and will be sure to pass on your kind words.

Kind regards,
Matthew

Vertu Motors - Ford Newcastle からの回答

2026年6月24日

Hi Keith,
Thank you for taking the time to leave us a fantastic 5-star review. We’re really pleased to hear that the sales and service teams, along with the General Manager at Ford Newcastle, were so helpful in making your transition to your new car as smooth as possible.
It’s great to know you felt well supported throughout the process, and your kind feedback is very much appreciated.
Kind regards,
Liza

Vertu Motors - Ford Newcastle からの回答

2026年6月24日

Hi John,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you received a professional, first‑class service from Marc Rutherford at Vertu Ford Newcastle.
Your kind feedback means a great deal to the team, and we’ll be sure to pass your thanks on to Marc.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.

Vertu Motors - Ford Newcastle からの回答

2026年6月26日 に更新

Good morning Alfie.

We’re very sorry to hear about your experience and apologise that we’ve fallen short of our usual standards.

Our General Manager will be in contact with you today to discuss this further.

Kind regards, Kerry

Vertu Motors - Ford Newcastle からの回答

2026年6月15日

Good afternoon Peter,

Thank you for your review. It’s great to hear that the team acted so quickly to resolve the issue with your Kia Sportage and got you back on the road within the hour. Providing that level of efficient and supportive service really makes a difference.

We really appreciate your recommendation and 5‑star feedback.

Kind regards,
Dean

Vertu Motors - Ford Newcastle からの回答

2026年6月15日

Good afternoon Efthymia,

Thank you for your review. It’s great to hear that you received such professional and friendly service, and that Daud went above and beyond to help you. Your recommendation is really appreciated.

Kind regards,
Dean

Vertu Motors - Ford Newcastle からの回答

2026年6月12日

Thank you for your continued loyalty and for choosing us time and again—we’re delighted to hear you’re now on your sixth car with us!

It’s fantastic to know you’ve consistently had a smooth and positive experience, and that Earl has taken such great care of you when selecting your last three vehicles. I’ll be sure to pass on your kind words to him.

We truly appreciate your support and look forward to helping you again in the future.

Kind regards,
Matthew

Vertu Motors - Ford Newcastle からの回答

2026年6月5日

Hi Gavin,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that the team at Vertu Ford Newcastle provided such great help and support during your van purchase. It’s especially great to know that Mark made the process seamless and went above and beyond to ensure everything ran smoothly.
Your kind feedback really means a lot to the whole team, and we’ll be sure to share your thanks with Mark.
We hope you enjoy your new van, and we look forward to welcoming you back in the future!
Kind regards,
Kerry

Vertu Motors - Ford Newcastle からの回答

2026年6月2日

Thank you so much for your kind words! We are so happy to hear that Sarah was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith

Vertu Motors - Ford Newcastle からの回答

2026年6月1日

Hi Gillian,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear about your experience at Vertu Ford Newcastle.
It’s wonderful to know that Manu provided such informative and professional support, helping you understand all the details needed to make the right decision. We’re also really pleased to hear that the test drive helped you feel confident in your choice.
While we’re sorry there were a couple of initial issues with the service plan and registration, we’re glad these were resolved quickly and efficiently. Your kind words about Manu’s pleasant and professional approach will mean a great deal to him.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.

Vertu Motors - Ford Newcastle からの回答

2026年5月31日

Good afternoon Margaret,

Thank you for your fantastic feedback. It’s great to hear everything ran smoothly from start to finish and that all your questions were answered clearly along the way. It sounds like Graeme looked after you really well with his friendly and courteous approach.

We really appreciate you taking the time to share your experience.

Kind regards,
Dean

Vertu Motors - Ford Newcastle からの回答

2026年5月28日

Good afternoon Tom,

Thank you for your feedback. It’s great to hear Lee provided excellent support from start to finish, kept you well informed, and that you’re so pleased with your new car. That’s exactly the experience we aim to deliver.

Kind regards,
Dean