Vertu Motors - Land Rover Leeds レビュー 

124
TrustScore 5段階評価の4.5

4.6

Sheepscar Way, Land Rover, Gemini Business Park, LS7 3JB Leeds, West Yorkshire, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Great salesman, John Brennan, made everything so easy, and straight forward. Could not have offered any better customer service, and the other staff members we met were all just as friendly.

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5つ星のうち5の評価

New Defender 110 HardTop purchase was an absolute pleasure and fun. Simon Lewis first class !!

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5つ星のうち5の評価

I recently purchased a Range Rover Stealth and a Defender from the Leeds outlet, and the whole experience was fantastic. From the moment we walked into the showroom, the team made us feel genui... もっと見る

企業が回答しました

5つ星のうち5の評価

Following a shocking experience with Lloyd Land Rover at York when I last changed my vehicle in 2023, it was a pleasure to deal with Vertu Leeds. Gemma was superb throughout (very professional). L... もっと見る

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企業情報

  1. カーディーラー
  2. 自動車部品店
  3. 自動車修理・整備店
  4. 自動車販売店
  5. 中古車ディーラー

Vertu Motors - Land Rover Leeds について

当該企業による記述

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

連絡先

  • Sheepscar Way, Land Rover, Gemini Business Park, LS7 3JB, Leeds, West Yorkshire, 英国

  • 0344 659 2717

4.6

優良

TrustScore 5段階評価の4.5

124件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 96%に回答しています

通常24時間以内に回答

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(124)

過去12か月のレビュー数: 12,567

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5つ星のうち5の評価

Jaguar Xe with A class service …

I bought my Jag Xe and with a part exchange the whole experience was amazing . I’m normally sceptical about sales offers which comes with other small prints. However on this occasion Ikram Zaman was relentless and made the whole process swift and attention to details and customer service was Great. I would definitely recommend for other buyers to reach out to iZ .. thank you Jaguar Vertu and Ikram Zaman

2022年4月21日
自発的なレビュー
Vertu Motors  - Land Rover Leeds ロゴ

Vertu Motors - Land Rover Leeds からの回答

Hi Shamar, thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Ikram and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks, Trish.

5つ星のうち5の評価

I would just like to thank Sarah for…

I would just like to thank Sarah for her total commitment from our first visit to collection - Everything ran so smoothly , always contactable & was so understanding especially if i had to change my times till later on in the day .

Thankyou - Paul Monaghan

2022年4月14日
自発的なレビュー
Vertu Motors  - Land Rover Leeds ロゴ

Vertu Motors - Land Rover Leeds からの回答

Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Dawn

5つ星のうち5の評価

Leeds Land Rover - Good Experience

I recently bought a new Defender from Leeds Land Rover. Sarah helped me choose the right car and saw the sale through to delivery. Good service throughout.

Only niggle is the IT - some emails were not received by Vertu (over zealous spam filters suspected) and the emails that are automatically sent re 'attached documents' look like something from the 70s! I imagine this problem is group wide.

Overall, if you want a new Land Rover in Yorkshire, Leeds is the place to go.

2022年4月14日
自発的なレビュー
Vertu Motors  - Land Rover Leeds ロゴ

Vertu Motors - Land Rover Leeds からの回答

Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Sarah receives the recognition he deserves. Many thanks, Stuart.

5つ星のうち5の評価

Leeds Land Rover Jaguar - excellent

Yet again an amazing experience with superb EtE service from Leeds Land Rover Jaguar. Simon Lewis particularly was exceptional. Thank you for my new Jaguar F type - we love it!

2022年4月13日
自発的なレビュー
Vertu Motors  - Land Rover Leeds ロゴ

Vertu Motors - Land Rover Leeds からの回答

Hi Tracey & Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Once again thank you for using Vertu Jaguar Land Rover and we look forward to welcoming you back in future! Kind regards, Jack

5つ星のうち5の評価

Fantastic experience

Simon at Vertu Leeds has been a tremendous support for us during these uncertain times, and his handover was professional, explicit and instructive. He made this a brilliantly fantastic experience.

2022年4月11日
自発的なレビュー
Vertu Motors  - Land Rover Leeds ロゴ

Vertu Motors - Land Rover Leeds からの回答

Customer feedback is extremely important to us and your comments will be forwarded on to Management at the Dealership to enable them to share your experience with the Team. Thanks Dawn

5つ星のうち5の評価

Best handover of a car we have ever…

Best handover of a car we have ever had. Sarah has been brilliant, really took time to explain things and ask questions. She Has now assured us that we can call her if we have further queries. Really felt like valued customers

2022年4月7日
自発的なレビュー
Vertu Motors  - Land Rover Leeds ロゴ

Vertu Motors - Land Rover Leeds からの回答


Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Sarah receives the recognition he deserves. Many thanks Karen

5つ星のうち1の評価

Worst Company! Read the whole review

Worst company who sells not fit for driving cars under the JLR approved tag.

I bought the car and had to wait for 15th March to collect the car from Vertu JLR Leeds. I was half way through my journey to the dealership on at 1pm 15th March 2022. Then I got a call from the sales guy who said I have news for you, the car has some leakage so can't deliver the car today. I was told that they will deliver the car to my home and collect my car as its a part exchange. On 18th March 2022 I was delivered the Discovery Sport with an amber light ON. When questioned the sales guy tried to brush it under the carpet by saying it was fine I just need to call the road side assistance and get the help from Landrover. I even questioned him about why I was not offered 7 day complimentary insurance and he completely ignored to answer my question. Anways, I did call the roadside assitance who came, checked the vehicle and told me that its got EGR fault codes along with glow plug. I took the error code reader's photo. I then contacted Farnell/Vertu JLR leeds who said I now need to get it repaired by local JLR. After me telling them they need to come and take the car back as I am thinking to cancel the purchase under the 14 day return. They said to leave it with local JLR and they will speak to them on getting it fixed. I left the car at Wolverhampton.

Then I was told they will get the EGR fixed but not glow plug because the error code says Glowplug is intermittent and not a fault. Which means its getting fried now and I need to keep money ready to get it fixed with my cash in very near future.

I was then told they don't offer me a hire car. After several emails they came back to me saying they will allow me to get a hire car as long as its under £50 per day. I did check online and nothing available for that low. I went back to them who told me to use uber for a day until they find a hire car for me. This is fifth day since that email and still no update.

I was told that the spare parts will be sent to Wolverhampton JLR on saturday which means I will get the car back on Monday, 4th April. Today when I contacted Wolverhampton JLR I was told that they still waiting for the parts from Farnell/Vertu. I then had to email Vertu for an update who now blamed the courier service and assured me to send the parts by tomorrow which means I will not have the car until Thursday or Friday.

2022年4月4日
自発的なレビュー
Vertu Motors  - Land Rover Leeds ロゴ

Vertu Motors - Land Rover Leeds からの回答

Hi , thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth and have passed your details onto the management team at the dealership, regards Dawn

5つ星のうち5の評価

Recently purchased our new Land Rover

Recently purchased our new Land Rover, despite the challenges with demand and production the dealership were very professional and managed the challenge fed really well given their hands were tied. Simon Lewis again was great to work with, understood our needs, took us through all options and helped up make the right calls. The handover from Simon was great, detailed, useful and easy to follow. I recently completed a driver experience day and the instructor asked if the sales rep was able to explain the features and I confidently said 100% yes… he was very impressed!

2022年4月4日
自発的なレビュー
Vertu Motors  - Land Rover Leeds ロゴ

Vertu Motors - Land Rover Leeds からの回答

Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Karen

5つ星のうち5の評価

I collected my new Range Rover Sport…

I collected my new Range Rover Sport last week and have to say that the buying experience with Vertu Motors was exceptional, I would particularly like to mention Sarah Hellewell who, in the early days helped me navigate through the ever diminishing choice of vehicles with long lead times and offered invaluable advice. Sarah's professionalism and attention to detail was second to none . . . many thanks Sarah. I would certainly recommend Vertu Motors and Sarah if you are looking to buy a Land Rover

2022年4月2日
自発的なレビュー
Vertu Motors  - Land Rover Leeds ロゴ

Vertu Motors - Land Rover Leeds からの回答

Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Sarah receives the recognition she deserves. Many thanks Dawn

5つ星のうち5の評価

Just collected a new Defender

Just collected my new defender from land rover in Leeds. I was looked from order to collection by Simon Lewis, he made the whole experience just perfect. From ordering to collection. Would recommend anytime

2022年4月1日
自発的なレビュー
Vertu Motors  - Land Rover Leeds ロゴ

Vertu Motors - Land Rover Leeds からの回答

Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Dawn

5つ星のうち5の評価

Simon Lewis at Vertu Land Rover Leeds.

Yesterday I took delivery of my new Discovery Sort. I bought it from Simon Lewis at Vertu motors Leeds who made the whole experience a memorable one. He kept contact with me over the months that I had to wait for my car to arrive and was on hand at every step of the buying process, he couldn’t have been more helpful or attentive. Thank you Simon for your excellent service, I would highly recommend you to anyone buying a car .
Carol Pope

2022年4月1日
自発的なレビュー
Vertu Motors  - Land Rover Leeds ロゴ

Vertu Motors - Land Rover Leeds からの回答

Hi Carol thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Dawn

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