Vertu Motors - Nissan Derby レビュー 

Vertu Motors - Nissan Derby からの回答

2026年8月19日

Good afternoon Tammy,

Thank you for your wonderful feedback. It’s fantastic to hear your experience was so positive from the moment you walked through the door. We’re delighted Richard kept you well informed throughout, made the process easy to follow and helped you feel at ease every step of the way. Your kind words about the professionalism of the team are greatly appreciated.

Kind regards,
Dean

Vertu Motors - Nissan Derby からの回答

2026年8月13日

Hi Carolyn,

Thank you for taking the time to leave us such a fantastic 5-star review.

We're delighted to hear that the team at Nissan Derby made your vehicle purchase straightforward and stress-free. Providing a smooth and enjoyable experience for our customers is exactly what we strive for, so it's wonderful to know that this was reflected throughout your journey.

We're especially pleased to hear your kind comments about George. Keeping customers fully informed every step of the way is an important part of delivering great service, and we're delighted that his communication and support helped make your experience such a positive one.

Thank you again for your lovely feedback. We'll be sure to pass your comments on to George and the wider team, who will be delighted to receive them.

We hope you enjoy many happy miles in your new vehicle.

Kind regards,
Liza.

Vertu Motors - Nissan Derby からの回答

2026年8月13日 に更新

Thank you for taking the time to share your experience. We are genuinely sorry that the vehicle developed issues so shortly after collection, particularly given the plans you had for your trip and the excitement of purchasing the car.

We are pleased that, once you contacted us regarding your decision to withdraw from the purchase, we were able to process the vehicle refund, regarding the vehicle tax, this is processed through the DVLA and is separate from the vehicle refund, so the timescale for that element is outside of our direct control.

We do, however, want to clarify that we strongly disagree with the suggestion that we knowingly sold you a vehicle with faults or that any temporary repair was carried out with the intention of concealing an issue. We would never knowingly sell a vehicle that we believed was unsafe or unsuitable for a customer, and we take our responsibilities as a retailer very seriously.
Thank you for raising your concerns, if there is anything else you would like to discuss then please contact us directly.

Kind Regards,

Vikki Chauntry-Brooks
General Manager

Vertu Motors - Nissan Derby からの回答

2026年8月12日

Good afternoon,

Thank you for your wonderful feedback, it’s great to hear you found such a well-presented car at a competitive price. We’re delighted Regan provided such patient, helpful and understanding support throughout, taking the time to answer your questions and keep you updated without any pressure. It’s fantastic to know you felt well informed and looked after from start to finish, and we really appreciate your recommendation.

Kind regards,
Dean

Vertu Motors - Nissan Derby からの回答

2026年8月7日

Good afternoon Mrs Rushforth,

Thank you for your lovely feedback, it’s great to hear Tony was so friendly, helpful and knowledgeable throughout. We’re delighted he made your car purchase easy and stress-free, and that you had such a positive experience.

Kind regards,
Dean

Vertu Motors - Nissan Derby からの回答

2026年8月5日

Good morning Jacqueline,

Thank you for your wonderful feedback, it’s great to hear Richard made everything so seamless and kept you fully informed throughout. We’re pleased his honest and straightforward approach helped make the experience a positive one from start to finish. We really appreciate your recommendation.

Kind regards,
Dean

Vertu Motors - Nissan Derby からの回答

2026年8月1日

Thank you for your wonderful feedback. We're delighted to hear that Richard provided a professional and seamless experience from your initial visit through to collecting your new car. It's great to know you felt so well looked after throughout the process.

We appreciate your recommendation and hope you enjoy your new car.

Many thanks,
Chloe

Vertu Motors - Nissan Derby からの回答

2026年7月31日

Hi Leah,

Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that you found the team at Nissan Derby to be polite and helpful throughout your visit.

Creating a welcoming environment for our customers is something we take great pride in, so it’s wonderful to know that the team made you feel so welcome.

Thank you again for your kind feedback and for choosing Nissan Derby. We look forward to welcoming you back in the future.

Kind regards,
Liza.

Vertu Motors - Nissan Derby からの回答

2026年7月30日

Hi Dianne,

Thank you for taking the time to leave us such a wonderful 5-star review. We’re delighted to hear that your experience with Richard and the team at Nissan Derby was so positive.

It’s fantastic to know that this was the easiest used car purchase you’ve ever made. Richard will be thrilled to hear your kind comments about his friendly, knowledgeable, and accommodating approach. We’re especially pleased that he was able to answer all of your questions and make the process even more convenient by delivering the car directly to your door.

Thank you also for your recommendation to friends and family. Your feedback means a great deal to us, and we’ll be sure to pass your kind words on to Richard and the wider team.

We hope you enjoy many happy miles in your new car.

Kind regards,
Liza.

Vertu Motors - Nissan Derby からの回答

2026年7月26日

Thank you for your kind review.

We are delighted to hear that you found the process easy and straightforward. Providing helpful, honest advice without any pressure is exactly the experience we aim to deliver, so it's great to know our team looked after you so well.

Thank you for choosing Vertu Motors, and we hope to welcome you back in the future.

Kind regards,
Keith

Vertu Motors - Nissan Derby からの回答

2026年7月23日

Hi Mr. Gibbens,

Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that you found the experience friendly, efficient, and well explained throughout.

It’s especially wonderful to know that this is the second time you’ve dealt with Regan and that once again he made the process a pleasure. Building that level of trust and confidence with our customers is exactly what we strive for, and your continued support means a great deal to us.

We’ll be sure to pass your kind words on to Regan and the team at Nissan Derby.

Kind regards,
Liza.

Vertu Motors - Nissan Derby からの回答

2026年7月12日

Hi Sharon,

Thank you for your feedback.

It's great to hear that you received brilliant customer service from start to finish. We're pleased Richard went above and beyond to ensure everything was sorted promptly and that your car was ready exactly when promised.

We hope you enjoy your new car.

Kind regards,
Danielle

Vertu Motors - Nissan Derby からの回答

2026年7月10日

Good afternoon. Thank you for your fantastic review, Miguel. We are delighted to hear that Bridie provided such exceptional service and made your car-buying experience so positive. It's wonderful to know that you felt supported throughout the process and that your needs were understood and accommodated.
Congratulations on your new Qashqai, and thank you for your recommendation. I will ensure your kind words are shared with Bridie and the team at Nissan Derby.
Kind regards,
Kerry

Vertu Motors - Nissan Derby からの回答

2026年7月9日

Thank you for your feedback. We’re delighted to hear that you enjoyed a relaxed test drive and that the team provided clear guidance and explanations throughout.

It’s great to know you felt well supported during your experience.

Kind regards,
Matthew

Vertu Motors - Nissan Derby からの回答

2026年7月6日

Hi Maryam,
Thank you for your fantastic 5-star review!
We're delighted to hear that your experience was smooth and stress-free from start to finish. It's wonderful to know you received excellent customer service and communication throughout the process.
We really appreciate your recommendation and are thrilled that you're so happy with your purchase.
Kind regards,
Kerry

Vertu Motors - Nissan Derby からの回答

2026年7月5日

Thank you for your fantastic review and for choosing Vertu Nissan Derby once again. We're delighted to hear that Regan and Beth provided such excellent customer service and helped make the purchase of your new car an enjoyable experience. It's especially pleasing to know that you felt comfortable throughout and never under any pressure, with Regan taking the time to explain everything clearly and professionally. Your recommendation means a great deal to us, and we truly appreciate your continued loyalty.
Many thanks,
Chloe

Vertu Motors - Nissan Derby からの回答

2026年7月3日

Thank you for your wonderful feedback. We’re delighted to hear that Regan made the purchase process clear, straightforward and stress-free, helping you find the right vehicle and guiding you through each stage with confidence.
It’s great to know that his knowledge, approachable manner and support with the vehicle’s technology made such a positive difference. I’ll be sure to pass on your kind thanks to Regan.
Kind regards,
Matthew

Vertu Motors - Nissan Derby からの回答

2026年7月2日

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina

Vertu Motors - Nissan Derby からの回答

2026年7月1日

Thank you so much for your kind words! We are so happy to hear that Alex was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina

Vertu Motors - Nissan Derby からの回答

2026年7月1日

Thank you for your kind feedback. We’re delighted to hear that you found the whole experience positive and easy to understand, and that Bridie provided such excellent support throughout.
I’ll be sure to pass on your kind words.
Kind regards,
Matthew