I was looking for a quality good condition used family car from a trustworthy source. I found a Nissan Qashqai 2014 at Vertu Nissan Derby. It was very reasonable, at a very good price for its cond... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The only word I can use to describe Vertu is fabulous, very professional service from the moment we stepped in, kept us up to date & Richard was efficient & a lovely person & made us feel at ease duri... もっと見る
企業が回答しました
I had an excellent experience and service from Richard at Vertu Nissan Derby. It was the easiset purchase when buying a used car I have ever made. Richard was friendly, knowledgeable and very accommod... もっと見る
企業が回答しました
Excellent service by the Derby team who made the purchase straight forward and stress free. Particular thanks to George who kept me fully informed.
企業が回答しました
企業情報
Vertu Motors - Nissan Derby について
当該企業による記述
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
連絡先
Sir Frank Whittle Road, DE21 4RX, Derby, Derbyshire, 英国
- 0344 659 3338
4.8
優良
129件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Cannot recommend Vertu Nissan Derby…
Cannot recommend Vertu Nissan Derby enough! Mady was brilliant; she was friendly, nothing was too much trouble and she went the extra mile each time I interacted with her! 5*
2026年5月29日
自発的なレビュー
Vertu Motors - Nissan Derby からの回答
Thank you for such a glowing review. It’s wonderful to hear how highly you rate Vertu Nissan Derby, and especially lovely to know that Mady made such a brilliant impression. Her friendly approach, willingness to go the extra mile and consistent support clearly helped make your experience a standout one. Your 5‑star recommendation means a great deal.
Many thanks,
Chloe
Brilliant experience again!
This is our second time getting our new car from Nissan in the last 6 years and the whole experience has been fantastic. Whether it is a telephone call to them or taking the car in for servicing, the staff are so friendly and helpful. We couldn’t recommend highly enough and a special mention to Regan who has been great in getting the cars sorted for us!
2026年5月23日
自発的なレビュー
Vertu Motors - Nissan Derby からの回答
Hi Sam,
Thank you for your fantastic 5-star review! We’re delighted to hear that you’ve had another great experience with the team at Nissan Derby.
It’s wonderful to know that the service has been consistently friendly and helpful over the years, and that your latest experience was just as fantastic. We’re especially pleased to hear your kind words about Regan—he’ll be thrilled to know he made such a positive impact.
We truly appreciate your continued support and your recommendation.
Kind regards,
Kerry
Very friendly and efficient service…
Very friendly and efficient service shown by all members of the team, in particular George and Beth
2026年5月22日
自発的なレビュー
Vertu Motors - Nissan Derby からの回答
Good afternoon Tim,
Thank you for your review. It’s great to hear that the whole team delivered such friendly and efficient service, and that George and Beth in particular made a positive impression.
Kind regards,
Dean
A car for all drivers
The staff were very professional and polite. Whilst we couldn't agree on the original car I had enquired about I di eventuallly buy a vehicle. This is the second car I have puchased from this staff (originally Bristol street and now Vertu) where I have gone in for one vehicle and ended up buying a different car (in my opinion a better car).
2026年5月23日
自発的なレビュー
Vertu Motors - Nissan Derby からの回答
Thank you for sharing your experience. I’m really pleased to hear you found the team professional and polite throughout your visit. Even though the first car wasn’t the right fit, it’s great to know you still drove away happy with a vehicle that suited you even better. We truly appreciate your continued trust in us over the years.
Many thanks,
Chloe
I spoke to Richard at Nissan/Vertu…
I spoke to Richard at Nissan/Vertu Derby, I’ve used them for the past 4 cars I’ve purchased. I explained what I would like to do and could they make it possible. Richard found the car I really liked, sorted out all the administration, dealt with my existing car and personally delivered my new set of wheels this morning. What a fantastic experience. Thanks Richard and your colleagues.
2026年5月20日
自発的なレビュー
Vertu Motors - Nissan Derby からの回答
Hi Richard
Thank you so much for your fantastic feedback. We're absolutely delighted to hear that you’ve once again had such a great experience with Vertu Derby — your continued loyalty over four cars really means a lot to us.
It’s wonderful to know that Richard was able to understand exactly what you were looking for, find the perfect car, take care of all the administration, and even handle your part‑exchange. Having your new car personally delivered must have made the experience even more special!
Your kind words about Richard and the wider team will mean a great deal to them. We’re so pleased everything came together to create such a fantastic experience.
Enjoy your new set of wheels!
Kind regards
Dawn
Excellent customer service would highly recommend
Tony at Derby Vertu Nissan was the most helpful man from start to finish. Nothing was to much trouble and we could contact him anytime if we had a query. All staff at Derby are a pleasure to deal with
2026年5月18日
自発的なレビュー
Vertu Motors - Nissan Derby からの回答
Good afternoon,
Thank you for sharing your feedback. It's great to hear Tony looked after you so well from start to finish and was always on hand to help with any questions. We’re also pleased you had such a positive experience with the wider team in Derby.
Kind regards,
Dean
Everything went smoothly from start to…Excellent
Everything went smoothly from start to finish.
Will looked after us, explained everything in detail, nothing was too much trouble.
2026年5月18日
自発的なレビュー
Vertu Motors - Nissan Derby からの回答
Hi Mick,
Thank you for your fantastic 5-star review! We’re delighted to hear that everything went smoothly from start to finish at Nissan Derby.
It’s great to know that Will looked after you so well, taking the time to explain everything clearly and ensuring nothing was too much trouble. Your kind feedback will mean a lot to him and the team.
We really appreciate you taking the time to share your experience.
Kind regards,
Kerry
Make sure you talk everything through
Make sure you talk everything through. If you want some petrol in the car before you leave, they will charge you for it. If you buy a new car, apparently it doesn't come with floor mats. You can buy some through them and pay £400 for the protection package.
2026年5月14日
自発的なレビュー
Vertu Motors - Nissan Derby からの回答
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. If you wish to discuss this with the management team please contact Used car sales Manager stephen.wright@vertumotors.com
Tony the salesman was very helpful…
Tony the salesman was very helpful searching for the specific vehicle we wanted on the Vertu Group.
Didn’t pester us as we looked around just introduced himself.
Very smooth transaction.
2026年5月14日
自発的なレビュー
Vertu Motors - Nissan Derby からの回答
Hi Gary,
Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a smooth experience with the team at Nissan Derby.
It’s great to know that Tony was so helpful in finding the right vehicle for you, while giving you the space to look around without any pressure. Your kind feedback about the easy and straightforward process will mean a lot to him and the team.
We really appreciate you taking the time to share your experience.
Kind regards,
Kerry
we had a no pressure polite experience…
we had a no pressure polite experience at Nissan Derby. We dealt with Tony and all was explained and dealt with professionally.
2026年5月3日
自発的なレビュー
Vertu Motors - Nissan Derby からの回答
Hi Wendy
Thank you for your lovely feedback. We're delighted to hear that you had a no‑pressure, polite experience at Nissan Derby. It’s great to know that Tony explained everything clearly and handled everything in such a professional manner.
Your kind words are truly appreciated.
Kind regards
Dawn
Horrendous expiernce
What a mess buying my car has been.
We applied for their finance and was told that we was accepted in a set rate. We then went home happy with the purchase. Day later then get told that we needed a guarantor and that the finance hadn't been accepted despite being told it had been!!!!
We then struggled sorting that out and then after passing through the details for the guarantor we then had a call from a different sales person saying that we could try with another finance company for the same APR. Passed it to them and got accepted first time with no guarantor .
I dont see why we got lied to about the original acceptance and then also messed about with a guarantor when the other finance company was happy with us without one.
Only reason we are still purchasing is because we love the car but will never be coming back here again!
Do not take out finance with them, Wish we had got a bank loan!
2026年5月6日
自発的なレビュー
Vertu Motors - Nissan Derby からの回答
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with your information we can certainly have this looked into further for you. Please quote ref TP2UN1405 Kind regards, Dean
Amazing customer service
After Reaching out to Vertu Derby, Bethany and George found the vehicle I was looking for. They managed to organise the correct spec and colour ready for collection in less than a week! Absolutely fabulous customer service from start to finish from George. From going through initial application to collecting the car. Even set it all up and explained the features thoroughly. The whole process was smooth and excellent with no pressure at all. Definitely worth a trip.
2026年5月13日
自発的なレビュー
Vertu Motors - Nissan Derby からの回答
Good afternoon,
Thank you for your fantastic review. It’s great to hear that Bethany and George were able to quickly find the right car in the specification and colour you wanted. We’re especially pleased that George made the whole process smooth, from application through to collection, taking the time to set everything up and explain the features clearly.
We really appreciate your recommendation and are delighted you had such a positive, pressure‑free experience.
Kind regards,
Dean
Buying a Nissan Juke
Great experience Tony explained everything and made the process of buying the car easy. Thanks very much.
2026年5月12日
自発的なレビュー
Vertu Motors - Nissan Derby からの回答
Good afternoon Phil,
Thank you for your review. It’s great to hear that Tony explained everything clearly and made the whole process of buying your car simple and straightforward. We really appreciate your feedback.
Kind regards,
Dean
I have no hesitation in recommending…
I have no hesitation in recommending Nissan in Derby . Great service without high pressure sales.
Richard Cooper was great to deal with , he gave me good advice on the car I chose.
2026年4月24日
自発的なレビュー
Vertu Motors - Nissan Derby からの回答
Hi Sue,
Thank you very much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu Nissan Derby.
It’s great to know that you received excellent service without any high‑pressure sales, and that Richard was able to offer helpful and honest advice when choosing your car. He’ll be really pleased to read your kind words.
Thank you for your recommendation and for choosing Vertu Motors. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza.
Daniel was so helpful
Daniel helped me purchase my Nisan Leaf and was amazing ! I made the final purchase on the Friday and by the Monday Daniel had organised a driver for my car to be picked up and driven to me on the Wednesday ! The car arrived spotless and Daniel helped me with the basics over the phone to as I had never driven an automatic or electric car before.
It also only cost £120 for my car to be delivered from Derby to West Lancashire which I thought was really good as you get the first 30 miles free!
I had never driven an automatic before and was worried with collecting it and driving back from Derby so this was perfect for me
2026年4月29日
自発的なレビュー
Vertu Motors - Nissan Derby からの回答
Hi Erin
Thank you so much for your fantastic feedback. We're delighted to hear that Daniel made your Nissan Leaf purchase such a positive and stress‑free experience. It’s wonderful to know he was able to organise delivery so quickly and smoothly, and that your car arrived spotless and ready to go.
We’re especially pleased that Daniel took the time to talk you through the basics over the phone, particularly as it was your first experience driving both an automatic and an electric vehicle. That extra care and reassurance really does make all the difference.
It’s also great to hear that the home delivery option worked so perfectly for you and offered good value — we completely understand why collecting from Derby would have felt daunting, and we’re glad this solution suited you so well.
Thank you again for sharing your experience, and we hope you continue to enjoy every mile in your new Nissan Leaf.
Kind regards
Dawn
Regan was really good at he’s job he…
Regan was really good at he’s job he helping through the stuff and he me fell well come the the shop I would score him 10/10he was happy to help me with the car
2026年4月15日
自発的なレビュー
Vertu Motors - Nissan Derby からの回答
Good afternoon Chris,
Thank you for your review. It’s great to hear that Regan made you feel welcome and supported throughout, and that he was happy to help at every stage. Your 10/10 feedback will mean a lot to him.
Kind regards,
Dean
Vertu Motors - Nissan Derby からの回答
Thank you for your review. We’re pleased to hear the process was easy and that you’re loving your new car. Great to know George was excellent throughout.
Many thanks,
Chloe
bridie made me feel very comfortable…
bridie made me feel very comfortable through entire process no rush service even arranged for another car to be delivered to the dealership very proffesional *****
2026年4月17日
自発的なレビュー
Vertu Motors - Nissan Derby からの回答
Thank you for your kind feedback. We’re delighted to hear that Bridie made you feel comfortable throughout the entire process and that you appreciated the unhurried, professional service. It’s great to know she went the extra mile by arranging for another vehicle to be delivered to the dealership. Your five‑star comments are very much appreciated and will be shared with the team.
Kind regards,
Matthew
We recently purchased a used car from Vertu Detby
We recently purchased a used car from Vertu Derby, and after a very difficult experience with another dealership in Castle Donington, we were understandably quite anxious about buying again. However, our experience this time couldn’t have been more different.
From start to finish, Regan was absolutely fantastic. He was patient, professional, and incredibly understanding of all our concerns. We had a lot of questions (probably more than most!), but he took the time to answer every single one thoroughly and respectfully, always making us feel reassured and never rushed. His friendly and approachable manner really put us at ease — we genuinely couldn’t have asked for better service.
Thanks to Regan, what could have been a stressful experience turned into a smooth and positive one. It’s clear that Vertu Derby has a great team that truly cares about its customers.
We would highly recommend them to anyone looking for a car, and we’re very grateful for the outstanding service we received. Thank you again, Regan!
2026年4月22日
自発的なレビュー
Vertu Motors - Nissan Derby からの回答
Dear Mel,
Thank you very much for taking the time to share such a detailed and thoughtful review. We understand how challenging a previous negative experience can make the process of purchasing another car, so we’re delighted to hear that your time with us at Vertu Derby was such a positive contrast.
Your kind words about Regan are truly appreciated. It’s wonderful to hear that his patience, professionalism and understanding helped put you at ease, and that he took the time to answer all of your questions thoroughly without ever making you feel rushed. Turning what could have been a stressful situation into a smooth and reassuring experience is exactly what we strive for.
Your recommendation means a great deal to us, and your feedback will certainly be shared with Regan and the wider team. Thank you again for choosing Vertu Derby — we hope you enjoy many happy miles in your new car.
Kind regards,
Liza
Fantastic & Helpful Service
On the 9th April 2026 I dropped off my Nissan Ariya Motability car to Vertu Nissan Derby for its second yearly service.
I was met by Sophie Campbell who signed me in and arranged a loan Nissan Qashqai for to use while my car was being looked at.
Sophie was absolutely fantastic and very helpful.
On me coming back to Nissan later on that day to collect my Nissan Ariya I was met by Adam Ali who I first met in 2025 on my first vehicle service.
Adam as always was fantastic and very helpful.
Both Sophie & Adam are a great asset to Vertu Nissan Derby and represent the company at a very high standard.
I would highly recommend others to use Vertu Nissan Derby as I would be using them again .
2026年4月8日
自発的なレビュー
Vertu Motors - Nissan Derby からの回答
Good morning Jake,
Thank you for the fantastic review. It’s great to hear how well you were looked after during your Motability service visit at Vertu Nissan Derby.
Sophie will be delighted to know how much you appreciated her help arranging everything and making the process smooth from the start. And it’s lovely to hear Adam once again provided the same high standard of support you remembered from your previous service.
They are both real assets to the dealership, and your recommendation means a lot.
Thank you for choosing Vertu Nissan Derby — and for planning to return.
Kind regards,
Kerry
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。