Vertu Motors - Nissan Ilkeston レビュー 

Vertu Motors - Nissan Ilkeston からの回答

6日前

Thank you so much for your kind words! We are so happy to hear that Danielle was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Vertu Motors - Nissan Ilkeston からの回答

2026年7月6日

Hi there,
Thank you for your fantastic 5-star review!
We're delighted to hear you've continued to receive excellent service from the team at Vertu Nissan Ilkeston. It's especially wonderful to see Karl recognised for his efforts, and we'll be sure to share your kind words with him and the rest of the team.
We really appreciate your continued loyalty and look forward to welcoming you back in the future.
Kind regards,
Kerry

Vertu Motors - Nissan Ilkeston からの回答

2026年7月2日

Good morning Susan,

Thank you for your kind feedback, it’s great to hear you were kept updated throughout and that everything was clearly explained when you collected your car.

Kind regards,
Dean

Vertu Motors - Nissan Ilkeston からの回答

2026年7月1日

Hi Amal,

Thank you for your lovely feedback.

It’s great to hear Oliver made your first car experience feel exciting and less stressful, and that he gave you clear and helpful advice. Enjoy your first car!

Kind regards,
Danielle

Vertu Motors - Nissan Ilkeston からの回答

2026年6月28日

Thank you so much for taking the time to share this. I’m really pleased to hear you felt no pressure while choosing your car and that all your questions were answered clearly. It’s great to know the experience felt knowledgeable and supportive — that’s exactly what we aim for.

Many thanks,
Chloe

Vertu Motors - Nissan Ilkeston からの回答

2026年6月16日

Good afternoon Linda,

Thank you for your review. It’s great to hear you received such good customer service — we really appreciate your feedback.

Kind regards,
Dean

Vertu Motors - Nissan Ilkeston からの回答

2026年6月14日

Thank you for your lovely feedback. It’s great to hear that the staff were fantastic, the service was quick, and that your car is absolutely perfect.

Many thanks,
Chloe

Vertu Motors - Nissan Ilkeston からの回答

2026年5月9日

Dear Emma,
Thank you for your feedback. We’re delighted to hear your first finance experience was smooth and that you found the service friendly and informative.
Kind regards,
Danielle

Vertu Motors - Nissan Ilkeston からの回答

2026年4月30日

Good afternoon Steve,

Thank you for your review. It’s great to hear that everything was clearly explained and that the small issue was resolved promptly with a quick phone call. We really appreciate your feedback.

Kind regards,
Dean

Vertu Motors - Nissan Ilkeston からの回答

2026年4月19日

Thank you so much for taking the time to share such a detailed and thoughtful review.
We’re delighted to hear that your first visit to Vertu Ilkeston was such a positive experience, especially after a less satisfactory one elsewhere. It’s wonderful to know that Danielle made you feel so welcome from the very start and that her attention to detail, people skills, and growing sales knowledge helped make such a strong impression. Her background in our service department is a real asset, and your recognition of her efforts will mean a great deal to her.
Congratulations on your new Vauxhall Mokka — we’re thrilled to hear you absolutely love it! It’s great to know that collection day was thorough, that the management team made you feel warmly welcomed, and that the aftercare has continued to meet your expectations.
Thank you again for your kind recommendation of Nissan Vertu. We truly appreciate your trust and wish you many happy miles in your new car. We look forward to welcoming you back in the future.
Kind regards,
Keith

Vertu Motors - Nissan Ilkeston からの回答

2026年4月14日

Thank you for sharing such detailed feedback about your experience. We’re really pleased to hear that the whole process was straightforward and that you were happy with the part‑exchange value on your old car.
It’s great to know that our sales team listened to your needs, avoided any pressure, and put together a package that suited both your requirements and budget. Offering a strong, transparent valuation and a tailored approach is something we work hard to achieve.
We’re also glad you appreciated the wide range of new and used Nissan models, along with other manufacturers. Thank you again for choosing us and for taking the time to recommend your experience.
Kind regards,
Keith

Vertu Motors - Nissan Ilkeston からの回答

2026年4月14日

Thank you for your kind feedback. We’re pleased to hear that you found the service helpful and professional. Providing a positive and straightforward experience for our customers is always our priority, so your comments are greatly appreciated.
Kind regards,
Keith

Vertu Motors - Nissan Ilkeston からの回答

2026年4月8日

Hi Elaine,
Thank you so much for taking the time to leave this lovely 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu Nissan Ilkeston.
It’s great to know that the team were friendly, took the time to answer all your questions, and supported you from your test drive through to collecting your car a week later. Matthew will be thrilled to hear your kind words — he’ll be pleased to know he made such a positive difference to your experience.
Thank you again for choosing Vertu Motors, and we’re so pleased you’re happy with the service you received.
Kind regards,
Liza.

Vertu Motors - Nissan Ilkeston からの回答

2026年4月4日

Hi Barry
Thank you for sharing your review. I am really pleased to hear you received excellent service and found the team friendly, helpful and happy to go the extra mile. It is great to know you would recommend Nissan Ilkeston to others. Thank you again for your feedback.
Warm regards
Danielle

Vertu Motors - Nissan Ilkeston からの回答

2026年4月2日 に更新

Dear Linda,

Thank you for taking the time to share your experience with us.

I’m very sorry to hear that you felt disappointed with your visit, and that the interaction left you with a negative impression. This is certainly not the experience we aim to provide.
Unfortunately, your visit coincided with the final days of March, which is one of our busiest periods. At that time, all of our sales team members were assisting customers who were collecting their new vehicles, which meant availability on the showroom floor was extremely limited.

We did explain that there will be a member of staff available within half an hour and have offered you the option to arrange an appointment for a dedicated member of staff to assist you properly, but we understand you chose not to take this option. While we always try to accommodate walk-in customers, there are occasions where all team members are fully engaged, which is why we recommend booking appointments to ensure you receive the time and attention you deserve.

We’re truly sorry that we missed the opportunity to assist you on this occasion and that you chose to purchase elsewhere. Your feedback has been noted and will be shared with the team to help improve how we manage busy periods and customer interactions.

Kind regards
Nikita Tolmachev
General Sales Manager.

Vertu Motors - Nissan Ilkeston からの回答

2026年3月25日

Good morning Pamela,

Thank you for your wonderful review. I’m really pleased to hear you received such friendly, professional and well‑organised service throughout your experience. It’s great to know Mathew looked after you from the very start right through to collection day, always being there to answer questions and offer support.

Hearing that he went the extra mile and made you feel genuinely valued means a lot — that’s exactly the level of care we aim to deliver.

Kind regards,
Dean

Vertu Motors - Nissan Ilkeston からの回答

2026年3月18日

Thank you, Lorraine, for taking the time to leave such a lovely 5‑star review.
We’re delighted to hear about your excellent experience at Nissan Vertu Ilkeston. It’s wonderful to know that Matthew supported you so well throughout the buying and part‑exchange process — especially with your ever‑changing ideas! Your comments about his patience, professionalism, and the friendly, light‑hearted atmosphere you shared truly mean a lot.
We’re thrilled that you’re happy with your new Nissan Qashqai, and we really appreciate your kind words about the team’s attitude and service.
If there’s anything more we can help you with, please don’t hesitate to get in touch.
Kind regards,
Liza

Vertu Motors - Nissan Ilkeston からの回答

2026年3月14日

Hi Chris & Liz,
Thank you both for your fantastic 5‑star review. Congratulations on your first brand new car — the Juke Tekna is a brilliant choice, and we’re delighted to hear how happy you are with it!
It’s wonderful to know that Lewis, Matthew and Nik made the whole experience easy, friendly, and pressure‑free. Providing clear information and a welcoming atmosphere is exactly what we aim for, so your feedback means a great deal to the team at Nissan Ilkeston.
We really appreciate your recommendation and are thrilled that you’re both enjoying your new car.
Kind regards,
Liza

Vertu Motors - Nissan Ilkeston からの回答

2026年3月12日

Good morning Mrs Richards,

Thank you for taking the time to share your feedback. It’s great to hear that you consistently find our team friendly and happy to help with your questions — that’s exactly the experience we aim to deliver.

If there’s ever anything more you need, we’re always here to assist.

Kind regards,
Dean

Vertu Motors - Nissan Ilkeston からの回答

2026年3月11日

Hi Craig
Thank you for your lovely feedback. We're delighted to hear that reserving your car online and completing the purchase in‑store was such a smooth and positive experience. It’s fantastic to know that Matthew Hall greeted you on arrival, guided you through the entire process, and made everything feel comfortable from start to finish.
We’re also pleased that he handled your collection the following day and provided a clear, detailed handover of your new car. Your comments are truly appreciated.
Kind regards
Dawn