Vertu Motors - Nissan Ilkeston レビュー 

Vertu Motors - Nissan Ilkeston からの回答

2026年4月4日

Hi Barry
Thank you for sharing your review. I am really pleased to hear you received excellent service and found the team friendly, helpful and happy to go the extra mile. It is great to know you would recommend Nissan Ilkeston to others. Thank you again for your feedback.
Warm regards
Danielle

Vertu Motors - Nissan Ilkeston からの回答

2026年4月2日 に更新

Dear Linda,

Thank you for taking the time to share your experience with us.

I’m very sorry to hear that you felt disappointed with your visit, and that the interaction left you with a negative impression. This is certainly not the experience we aim to provide.
Unfortunately, your visit coincided with the final days of March, which is one of our busiest periods. At that time, all of our sales team members were assisting customers who were collecting their new vehicles, which meant availability on the showroom floor was extremely limited.

We did explain that there will be a member of staff available within half an hour and have offered you the option to arrange an appointment for a dedicated member of staff to assist you properly, but we understand you chose not to take this option. While we always try to accommodate walk-in customers, there are occasions where all team members are fully engaged, which is why we recommend booking appointments to ensure you receive the time and attention you deserve.

We’re truly sorry that we missed the opportunity to assist you on this occasion and that you chose to purchase elsewhere. Your feedback has been noted and will be shared with the team to help improve how we manage busy periods and customer interactions.

Kind regards
Nikita Tolmachev
General Sales Manager.

Vertu Motors - Nissan Ilkeston からの回答

2026年3月25日

Good morning Pamela,

Thank you for your wonderful review. I’m really pleased to hear you received such friendly, professional and well‑organised service throughout your experience. It’s great to know Mathew looked after you from the very start right through to collection day, always being there to answer questions and offer support.

Hearing that he went the extra mile and made you feel genuinely valued means a lot — that’s exactly the level of care we aim to deliver.

Kind regards,
Dean

Vertu Motors - Nissan Ilkeston からの回答

2026年3月18日

Thank you, Lorraine, for taking the time to leave such a lovely 5‑star review.
We’re delighted to hear about your excellent experience at Nissan Vertu Ilkeston. It’s wonderful to know that Matthew supported you so well throughout the buying and part‑exchange process — especially with your ever‑changing ideas! Your comments about his patience, professionalism, and the friendly, light‑hearted atmosphere you shared truly mean a lot.
We’re thrilled that you’re happy with your new Nissan Qashqai, and we really appreciate your kind words about the team’s attitude and service.
If there’s anything more we can help you with, please don’t hesitate to get in touch.
Kind regards,
Liza

Vertu Motors - Nissan Ilkeston からの回答

2026年3月14日

Hi Chris & Liz,
Thank you both for your fantastic 5‑star review. Congratulations on your first brand new car — the Juke Tekna is a brilliant choice, and we’re delighted to hear how happy you are with it!
It’s wonderful to know that Lewis, Matthew and Nik made the whole experience easy, friendly, and pressure‑free. Providing clear information and a welcoming atmosphere is exactly what we aim for, so your feedback means a great deal to the team at Nissan Ilkeston.
We really appreciate your recommendation and are thrilled that you’re both enjoying your new car.
Kind regards,
Liza

Vertu Motors - Nissan Ilkeston からの回答

2026年3月12日

Good morning Mrs Richards,

Thank you for taking the time to share your feedback. It’s great to hear that you consistently find our team friendly and happy to help with your questions — that’s exactly the experience we aim to deliver.

If there’s ever anything more you need, we’re always here to assist.

Kind regards,
Dean

Vertu Motors - Nissan Ilkeston からの回答

2026年3月11日

Hi Craig
Thank you for your lovely feedback. We're delighted to hear that reserving your car online and completing the purchase in‑store was such a smooth and positive experience. It’s fantastic to know that Matthew Hall greeted you on arrival, guided you through the entire process, and made everything feel comfortable from start to finish.
We’re also pleased that he handled your collection the following day and provided a clear, detailed handover of your new car. Your comments are truly appreciated.
Kind regards
Dawn

Vertu Motors - Nissan Ilkeston からの回答

2026年3月10日

Good morning Tracy,

Thank you for your wonderful review. We're really pleased to hear how well you were looked after from your very first contact with the team at Nissan Vertu Ilkeston. It’s great that you felt welcomed, respected, and fully supported throughout the whole process.

We’re delighted that Lewis made such a strong first impression with his enthusiasm and knowledge, and that Danielle provided such excellent care right through to finalising your purchase. Your kind words about her hard work and dedication are truly appreciated.

It’s fantastic to know the team helped with advice, answered all your questions, and made the experience so enjoyable from start to finish. Thank you for your recommendation and for taking the time to share such detailed feedback.

Kind regards,
Dean

Vertu Motors - Nissan Ilkeston からの回答

2026年3月6日

Hi Pauline,
Thank you for taking the time to leave us a lovely 5-star review. We’re really pleased to hear that Danielle made your car-buying experience so pleasant. It’s great to know you were kept well informed throughout the process and provided with all the information you needed to make the right decision. We’ll be sure to share your kind words with her.
Kind regards,
Liza

Vertu Motors - Nissan Ilkeston からの回答

2026年3月6日 に更新

Thank you for your lovely review. We’re delighted to hear that you received very professional and excellent service, and that our staff made your experience a pleasant one. It’s wonderful to know you’re pleased with your new car — your satisfaction is always our top priority.
If you need any support in the future, we’ll be more than happy to help.
Kind regards,
Matthew

Vertu Motors - Nissan Ilkeston からの回答

2026年3月3日

Thank you for taking the time to share your experience. I’m delighted to hear that Karl was attentive to your needs throughout the entire buying process and supported you tirelessly in securing the deal you were looking for. It’s wonderful to know that he took the time to explain everything patiently and professionally on collection day, helping you feel confident with your new car.
We truly appreciate your kind words, and it’s great to hear you would return to us in the future.
Kind regards,
Matthew

Vertu Motors - Nissan Ilkeston からの回答

2026年2月28日

Hi Krysie,
Thank you for the fantastic 5‑star review. It’s great to hear you had such an excellent experience with Karl — his Motability knowledge and clear, informative approach make a real difference, and he’ll be delighted with your feedback. We really appreciate your recommendation.
Kind regards,
Kerry

Vertu Motors - Nissan Ilkeston からの回答

2026年2月18日

Hi Miss Harrison,

Thank you for leaving this review. We are so pleased to hear that you could not be happier with the service you received from Matthew Hall. It is wonderful to know that he was helpful, patient and understanding throughout, taking the time to explain everything clearly and making sure you felt completely comfortable with your Motability choice.

We are delighted that the whole process felt smooth and stress free, and that Matthews professionalism and genuine care made such a difference for you.

Your feedback is very much appreciated.

Kind regards,
Danielle

Vertu Motors - Nissan Ilkeston からの回答

2026年2月14日

Thank you for sharing such a lovely review. We’re delighted to hear you had a great experience and that Matt was able to guide you with helpful advice and a friendly, knowledgeable approach. It’s wonderful to know he helped you feel at ease and supported while choosing your new car. Your recommendation means a great deal to us.
Many thanks,
Chloe

Vertu Motors - Nissan Ilkeston からの回答

2026年2月12日

Thank you for your great review. I’m really pleased to hear you had a positive experience at Vertu Ilkeston. It’s wonderful to know Matthew offered plenty of support and advice, and was always available to answer your questions. Your feedback is very much appreciated.
Kind regards
Keith

Vertu Motors - Nissan Ilkeston からの回答

2026年2月11日

Hi there,
Thank you for sharing your feedback. We're pleased to hear you had a positive experience overall. While it's unfortunate there was some miscommunication with our head office team over the weekend, we’re glad the garage handled the situation professionally and resolved everything to your satisfaction.
We really appreciate your understanding and are delighted you're happy with the final outcome. Thank you as well for your recommendation — it means a lot to us.
Kind regards
Dawn

Vertu Motors - Nissan Ilkeston からの回答

2026年2月10日

Thank you for your review. I’m delighted to hear that Danni was excellent, friendly, and knowledgeable, and that she made the whole process from test drive to purchase smooth and easy. I’ll be sure to pass on your kind feedback to her.
Kind regards, Keith

Vertu Motors - Nissan Ilkeston からの回答

2026年2月9日

Hi Billy
Thank you for taking the time to share such lovely feedback. We're delighted to hear that your experience with the team at Ilkeston was easy and completely stress‑free from first contact to collection. It’s great to know communication was straightforward and informative, and that nothing felt forced during the process.
We’re really pleased you enjoyed choosing your car with us, and we truly appreciate your kind words and recommendation.
Kind regards
Dawn

Vertu Motors - Nissan Ilkeston からの回答

2026年2月8日

Thank you for your great feedback. We’re delighted to hear you found the staff friendly and helpful, our prices competitive, and the whole process smooth from start to finish. We really appreciate your comments.
Kind regards, Keith

Vertu Motors - Nissan Ilkeston からの回答

2026年2月7日

Thank you for your wonderful review. It’s great to hear this is your 4th Qashqai and that you continue to love the car. We’re also delighted that the Vertu team provided fantastic service throughout your visit.
Kind regards
Keith