Zeeshan went out of his way to help me in all aspects. He was kindness and patience itself. I adore my new car and will definitely be a returning customer.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Had an excellent experience with Vertu Motors, Oxford recently. The whole team were exceptionally helpful but special kudos to Sherazad Hussain who was our main point of contact through our purchase... もっと見る
企業が回答しました
The staff made the selling and buying a used car very simple and guided us along the way with all the paperwork. We are delighted with our purchase that looks as good as new even though it is 3 years... もっと見る
企業が回答しました
Bought a car through Vertu Peugeot Oxford with Daniel Whiting in September. He helped us with a second-hand car purchase and was very knowledgable, friendly, and efficient. We identified a small... もっと見る
企業が回答しました
企業情報
Vertu Motors - Peugeot Oxford について
当該企業による記述
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
連絡先
370 Iffley Road, OX4 4AT, Oxford, Oxfordshire, 英国
- 0344 659 4617
4.4
優良
49件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I understand that this is partly my…
I understand that this is partly my fault, as it was my first time having an MOT and service done this way. My car was collected from my home, and about an hour later I received a call saying that repairs were needed.
I was then told the cost would be £1,700. When I said that was too expensive, I was immediately offered a payment plan instead of a clear explanation of the work. Shortly after, I was told the total had actually increased to £2,130 because the service had not been included initially.
I was not clearly informed whether these repairs were necessary for the car to pass the MOT, and I also wasn’t asked about my existing warranty, which could have covered some of the costs.
Overall, this felt like a very opportunistic approach, focused on getting as much money as possible from the customer rather than providing transparent and honest service.
For this reason, I am giving a zero-star rating.
2026年3月24日
自発的なレビュー
Vertu Motors - Peugeot Oxford からの回答
Hi Jade, Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some contact information we can certainly have this looked into further for you. Please quote ref TP1J2403 Kind regards, Keith
We found the car we where looking for...
We found the car we where looking for and they made the experience good and where not pushy. There was no problem to small for them to sort out, The manager was very helpful and the sales man kysar was very helpful in keeping us informed.
2026年2月5日
自発的なレビュー
Vertu Motors - Peugeot Oxford からの回答
Good afternoon Alex,
Thank you for sharing your experience. I’m really pleased to hear you found the right car and that the team at Peugeot Oxford made the whole process straightforward and comfortable. It’s great to know you never felt pushed and that even the small things were handled without any trouble.
I’m glad the manager was so supportive, and it’s fantastic to hear Kysar kept you well informed throughout — that kind of communication makes a big difference.
If there’s anything you need going forward, the team will always be happy to help.
Kind regards,
Dean
Straight-forward
Straight-forward, good prices, no upsell, good people - felt very well looked after by Sher Azad - and delighted with the car.
2026年3月18日
自発的なレビュー
Vertu Motors - Peugeot Oxford からの回答
Thank you, Daniel, for taking the time to leave this excellent 5‑star review.
We’re delighted to hear that your experience at Peugeot Oxford was so straightforward, with great pricing and no pressure or upselling. It’s wonderful to know you felt well looked after by Sher Azad — your kind words will mean a great deal to him and the team. We’re also thrilled that you’re delighted with your new car.
If there’s anything more we can help you with, please don’t hesitate to get in touch.
Kind regards,
Liza
Excellent Service
Dan was brilliant from start to finish. He offered me a test drive and went through all the information very clearly. I felt like he listened to what I needed and my budget and gave me good advice. I am very happy with the car I have purchased.
2026年3月13日
自発的なレビュー
Vertu Motors - Peugeot Oxford からの回答
Hi Jessica,
Thank you for your fantastic 5-star review. We're delighted to hear that Dan was brilliant from start to finish and that he took the time to clearly explain everything, offer a test drive, and really listen to what you needed and your budget. It’s wonderful to know his advice helped you find a car you’re so happy with.
We truly appreciate you sharing your experience and are thrilled you’re pleased with your purchase.
Kind regards,
Liza
Consistently helpful
The staff [precisely Ahmed & Sher azad] at my local Vertu branch consistently demonstrate exceptional helpfulness and insight. They guided me without pressure, offering deals tailored to my individual preferences, and their honesty was highly valued.
However, there is an opportunity to enhance telephone communication to ensure easier access to the right people
2026年2月23日
自発的なレビュー
Vertu Motors - Peugeot Oxford からの回答
Thank you for taking the time to share your feedback. We’re really pleased to hear that Ahmed and Sher Azad have consistently provided helpful, honest and tailored support during your visits. It’s great to know you felt guided without any pressure and valued their insight throughout.
We also appreciate your constructive comment regarding telephone communication. Feedback like this is important and will be shared with the team so we can make improvements and ensure you can reach the right people more easily.
Kind regards, Keith
Absolutely amazing
Absolutely amazing. Totally hassle free. Cain was very welcoming, engaging, whilst remainingvery professional. I appreciated his recommendations based on what I was looking for.
The whole process was seamless.
2026年3月10日
自発的なレビュー
Vertu Motors - Peugeot Oxford からの回答
Thank you for your fantastic review. We’re delighted to hear that Cain made the experience completely hassle‑free and provided such a welcoming, engaging, and professional service. It’s great to know his recommendations helped you find exactly what you were looking for and that the whole process felt seamless.
Kind regards, Keith
My new Peugeot 2008
I would like to say a massive thank you for all of your input and support to Sherazad Hussain, Sales Advisor, Ahmed Masood, Business manager and of course Stephen Craig the General Manager at Vertu Motors Oxford! We picked up our new car yesterday, a and couldn't be happier. The communication leading up to collection day was fantastic—we felt supported and informed every step of the way. We’ve been coming here for years because the staff are so welcoming and genuine. I would Highly recommended this dealership. Thank you again for the excellent service.
2026年3月4日
自発的なレビュー
Vertu Motors - Peugeot Oxford からの回答
Hi Rachel,
Thank you so much for taking the time to leave such a wonderful and detailed review. We're absolutely delighted to hear how pleased you are with your new Peugeot 2008!
It’s fantastic to know that Sherazad, Ahmed and Stephen were all able to support you throughout the process and make everything smooth and enjoyable. Clear communication and a welcoming atmosphere are things we take great pride in, so it’s lovely to hear that you felt supported and informed every step of the way.
Your continued loyalty over the years means so much to the team, and we’re thrilled that your experience has once again been a positive one. Thank you for your high recommendation and your kind words — they really do make a difference.
Wishing you many happy miles in your new car!
Kind regards,
Liza
Daniel whiting is good at helping me…
Daniel whiting is good at helping me figure out what kinda car would be best for me ,price ranges, Daniel and his team were amazing with what they do .
2026年2月27日
自発的なレビュー
Vertu Motors - Peugeot Oxford からの回答
Thank you for your great feedback! It’s wonderful to hear that Daniel helped you find the right car and guided you through the options and price ranges. We’re delighted you found the whole team amazing to deal with.
Kind regards, Keith
Excellent service
Received very courteous and professional care, taking time to explain the different dials and knobs on my new hi tech car.
Nothing was too much trouble and love my new car
2026年2月13日
自発的なレビュー
Vertu Motors - Peugeot Oxford からの回答
Hi Michael,
Thank you for your wonderful 5‑star review! We’re delighted to hear that you received such courteous and professional care at Peugeot Oxford. It’s great to know the team took the time to walk you through all the features of your new high‑tech car and made sure nothing was too much trouble.
We’re thrilled that you’re loving your new car — enjoy every moment in it!
Kind regards,
Liza
Friendly and didn't what they promised
The sales team were friendly, knew their stuff and didn't try to sell us products we didn't want. They found us the car we wanted in Darlington (300 miles away) and delivered it down south at no cost in perfect condition. Would soundly recommend them.
2026年2月4日
自発的なレビュー
Vertu Motors - Peugeot Oxford からの回答
Thank you for your great feedback. I'm delighted to hear the team were friendly, knowledgeable, and focused on finding exactly what you wanted. It’s fantastic that they sourced your car from Darlington and delivered it in perfect condition at no extra cost. We really appreciate your recommendation.
Kind regards
Keith
Outstanding service from this garage.
Outstanding service from this garage.
Kysar Ahmed looked after every single detail from enquiry to delivery.
Very pleased indeed.
Would certainly recommend.
2026年1月30日
自発的なレビュー
Vertu Motors - Peugeot Oxford からの回答
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Kysar and the team. We hope to see you again soon. Happy motoring, Chloe
Very good service from the sales team…
Very good service from the sales team thanks Zeeshan,
2026年1月23日
自発的なレビュー
Vertu Motors - Peugeot Oxford からの回答
Good afternoon. Thank you, Dennis, for taking the time to leave us this great review. It’s great to hear you received very good service from our sales team. Zeeshan will be delighted to know he made a positive impression.
We appreciate your feedback and hope to welcome you back again in the future. Kind regards, Kerry
Zeeshan and everyone were so helpful
Zeeshan and everyone were so helpful. Worked really hard to get me the car I wanted in the colour and made sure to work with me to figure out what worked best for me. I didn’t feel pressured to make any decision. Really pleased with my new car!
2026年1月19日
自発的なレビュー
Vertu Motors - Peugeot Oxford からの回答
Good morning, Thank you for taking the time to share your feedback. We’re really pleased to hear how helpful the team were and that Zeeshan worked so hard to find the right car in the right colour for you. It’s great to know you felt fully supported without any pressure at all.
We’re delighted that you’re so pleased with your new car and truly appreciate your kind comments. Kind regards, Kerry
Great experience
Bought a car through Vertu Peugeot Oxford with Daniel Whiting in September. He helped us with a second-hand car purchase and was very knowledgable, friendly, and efficient.
We identified a small issue with the gear stick after purchase and Daniel didn't hesitate to get us booked in the following week to get it sorted for free through their in house garage. Since then it has performed well with no issues.
The service here is fantastic, the prices are competitive, and we will certainly be back in the future.
2025年9月6日
自発的なレビュー
Vertu Motors - Peugeot Oxford からの回答
Good morning Ben. Thank you so much for your kind words! We are so happy to hear that Daniel was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Cane has been very good to us
Cane has been very good to us, nice atmosphere. Ordered the vehicle around 10th October 25 and received it on 31st December lovely new years surprise of a new car for the new year.
2025年12月31日
自発的なレビュー
Vertu Motors - Peugeot Oxford からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
"Buying a New Car" We have purchased Peugeot cars since…197806.01.2026
We have purchased Peugeot cars since 1978. The cars are comfortable. The engineering and performance are second to none. The staff at Peugeot are always professional and helpful - thank you!
2026年1月6日
自発的なレビュー
Vertu Motors - Peugeot Oxford からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Welcoming sales team
The sales team are always a pleasure to deal with. Friendly, polite and extremely helpful. Excellent handover of the new car.
2025年12月23日
自発的なレビュー
Vertu Motors - Peugeot Oxford からの回答
Good morning, John .
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
Outstanding service
From the moment of contacting this garage to collecting our vehicle the service has been outstanding. Especially Zeeshan who has gone above and beyond to make this purchase go smoothly. A big thank you to him.
2025年12月18日
自発的なレビュー
Vertu Motors - Peugeot Oxford からの回答
Thank you so much for your kind words! We are so happy to hear that Zeeshan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Vertu motor Oxford terrible avoid
Vertu motor Oxford, absolutely terrible. This is the worse garage I have ever known. Customer services is appalling and absolutely no care for customers at any point.
2025年11月21日
自発的なレビュー
Vertu Motors - Peugeot Oxford からの回答
Good morning John
I am sorry for how you have felt through your process of getting your car fixed through us.
As it was a recovery we didn’t have time planned in the diary for your car so we fitted it in around our already pre-booked customers.
The vehicle come in due to a non start. Being a 2018 plate we carried out as many tests as time would allow to find it was a snapped timing chain. We did explain the part for this car was on back order with no available date from Peugeot.
Once the part arrived we fitted it withing 8 hours. When we had completed the work we then found compression issues with the injectors. This was unseen from not being able to start the car when it arrived.
As a good will and no cost to yourself we filled the cylinders to get the car mobile so you were able to take to we buy any car. We did explain this issue however, you declined all additional work including safety related repairs.
We do try and exceed customer expectations with everything we do. Once again I apologise this was not the case with your interaction with us.
Kind regards, Chaz Cowley - General Sales Manager.
Car buying made simple!
Every member of staff I spoke to was super helpful. The sales person I dealt with was Sherazad. He was so patient and professional. The process of buying a car was very simple, with a lot of the paperwork being done electronically on the mobile phone. I was very impressed.
2025年10月22日
自発的なレビュー
Vertu Motors - Peugeot Oxford からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
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