Vertu Motors - Skoda Derby レビュー 

Vertu Motors - Skoda Derby からの回答

2026年5月30日

Good afternoon Kaitlin,

Thank you for your review. It’s great to hear that you received such pleasant and supportive customer service throughout. It’s fantastic that Mark continued to earn your trust, and that Andy went above and beyond to find the right deal for you. We’re also pleased Charlotte made the handover clear and comfortable.

We’re delighted you had such a positive experience.

Kind regards,
Dean

Vertu Motors - Skoda Derby からの回答

2026年5月20日

Thank you so much for your kind words! We are so happy to hear that Olly was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina

Vertu Motors - Skoda Derby からの回答

2026年5月18日

Hi Steve,

Thank you so much for your fantastic feedback. We're delighted to hear that Chris provided such great service and communication throughout your experience. It’s wonderful to know he really listened to your queries, answered all your questions, and helped find a fantastic car at the right price for you.

Your recommendation means a great deal to us, and we’re so pleased you’d look forward to doing business with us again in the future.

Thanks again for your kind words.

Kind Regards
Dawn

Vertu Motors - Skoda Derby からの回答

2026年5月18日

Dear Simon,
Thank you very much for taking the time to leave a 5‑star review. We’re delighted to hear that Charlotte and the team at Škoda Derby looked after you so well and that you had such a great experience.
Providing a positive and supportive customer journey is something we’re very proud of, so your kind feedback is truly appreciated and will be shared with Charlotte and the wider team.
Thank you again for choosing Vertu Škoda Derby.
Kind regards,
Liza

Vertu Motors - Skoda Derby からの回答

2026年5月17日

Good morning Stephen,

Thank you for your review. It’s great to hear that Charlotte made you feel at ease, provided clear and informative guidance, and helped you find the right car and package. We’re pleased the whole process was stress‑free and that the handover was smooth and thorough.

Kind regards,
Dean

Vertu Motors - Skoda Derby からの回答

2026年5月12日

Thank you for taking the time to share your feedback.
We’re delighted to hear that Mark guided you through the new car process in such a laid-back and personable way, making everything straightforward and stress-free. It’s great to know that nothing was too much trouble and that you felt well supported throughout, even with all the admin involved. Mark will really appreciate your kind comments.
Thank you again for choosing us, and we hope you enjoy your new car.
Kind regards,
Keith

Vertu Motors - Skoda Derby からの回答

2026年5月12日

Thank you for taking the time to share your experience with us.
We’re delighted to hear that you received great service from your initial visit to the showroom through to the delivery of your new vehicle. It’s especially pleasing to know that Charlotte provided fantastic support and made the process of buying your new car easy and straightforward. She’ll be delighted to hear your kind words.
Thank you again for choosing us, and we hope you enjoy many miles of happy motoring in your new vehicle.
Kind regards,
Keith

Vertu Motors - Skoda Derby からの回答

2026年5月9日

Dear Sam,
Thank you for your feedback. We’re pleased to hear Luke was so helpful and responsive, and that he was able to answer all your questions.
Kind regards,
Danielle

Vertu Motors - Skoda Derby からの回答

2026年5月8日

Hi Marcus
Thank you for your lovely feedback. We're delighted to hear that you found the whole experience straightforward and efficient. It’s great to know the team were polite, helpful, and knowledgeable throughout — exactly the level of service we aim to provide.
Your comments are truly appreciated.
Kind regards
Dawn

Vertu Motors - Skoda Derby からの回答

2026年5月6日

Good afternoon Dave,

Thank you for your feedback. It’s great to hear Chris was so helpful and made the experience enjoyable, as well as clearly knowing his stuff when it comes to Škoda. We’re really pleased he made such a positive impression and that you’d happily come back to see him again in the future.

Kind regards,
Dean

Vertu Motors - Skoda Derby からの回答

2026年5月3日

Hi Dennis
Thank you for your lovely feedback. We're delighted to hear that you found the service easy, friendly, and respectful throughout your visit. It’s great to know that Olly Otton guided you smoothly through choosing the right model and options, making the whole process painless and enjoyable. Your kind words are truly appreciated.
Kind regards
Dawn

Vertu Motors - Skoda Derby からの回答

2026年5月2日

Hi Christopher
Thank you so much for your wonderful feedback. We're absolutely delighted to hear that Charlotte made the leasing of your new Škoda Enyaq such a stress‑free and simple experience. It’s fantastic to know that her knowledge, professionalism, and friendly approach supported you throughout every stage — from choosing and ordering the car right through to collection. We're especially pleased that you feel confident about the level of aftersales care going forward.
Thank you as well for recognising the rest of the team. It means a great deal to hear that everyone you spoke to, both in the dealership and over the phone, made you feel welcome and were professional, friendly, and keen to help. That consistent level of care is exactly what we strive to deliver.
We truly appreciate your high recommendation and thank you for choosing Vertu Škoda Derby. We hope you enjoy every mile in your new Enyaq.
Kind regards
Dawn

Vertu Motors - Skoda Derby からの回答

2026年5月1日

Hi David
Thank you so much for taking the time to share such a detailed and thoughtful review. We're delighted to hear that what began as an impulse visit turned into such a positive and enjoyable car‑buying journey.
It’s great to know that Olly initially helped spark your interest by clearly explaining the finance options and valuing your car, while giving you the space to think things through. We’re equally pleased that Luke was able to support you so well when you returned — guiding you through the test drive, finance choices, and helping make a brand‑new Škoda Fabia both affordable and achievable. Creating a relaxed, no‑pressure environment where you can choose the extras that suit you is exactly what we aim for.
We're especially pleased to hear how impressed you were with the additional support Luke provided, from sorting the paperwork and car tax refund to setting up the app and connecting your new car for you. Those final touches really do matter, and it’s lovely to know they made a difference.
Congratulations on your new Fabia — we hope you continue to enjoy it for many miles to come. Thank you again for sharing your experience.
Kind regards
Dawn

Vertu Motors - Skoda Derby からの回答

2026年4月30日

Good morning Robert,

Thank you for your review. It’s great to hear that Mark looked after you so well from start to finish, responding quickly and explaining everything clearly and simply. Your feedback is really appreciated.

Kind regards,
Dean

Vertu Motors - Skoda Derby からの回答

2026年4月25日

Thank you for your kind feedback. We’re delighted to hear that Andy and Mark were both professional and friendly, and that they helped make your new car purchase even more enjoyable.

Many thanks,
Chloe

Vertu Motors - Skoda Derby からの回答

2026年4月25日

Thank you for your feedback. We’re delighted to hear that Mark Pashley was so helpful in guiding you through your options and explaining everything clearly while choosing your Škoda Kamiq. It’s great to know he supported you throughout the process right up to collection and made the experience such a positive one at Vertu Derby. Your comments are very much appreciated.
Kind regards,
Matthew

Vertu Motors - Skoda Derby からの回答

2026年4月25日

Thank you for your feedback. We’re pleased to hear that you were satisfied with our staff and the level of customer service provided. Your comments are very much appreciated.
Kind regards,
Matthew

Vertu Motors - Skoda Derby からの回答

2026年4月25日

Thank you for your feedback. We’re delighted to hear that Luke was so helpful and provided a positive experience for you. Your kind comments are very much appreciated and will be shared with him.

Kind regards,
Matthew

Vertu Motors - Skoda Derby からの回答

2026年4月22日

Dear David,
Thank you for taking the time to leave your feedback. We’re pleased to hear that Olli demonstrated such a high level of experience and knowledge throughout your visit.
Your kind comments are very much appreciated and will be shared with Olli and the team at Škoda Derby. Thank you again for choosing us.
Kind regards,
Liza

Vertu Motors - Skoda Derby からの回答

2026年3月26日

Good morning Michael,

Thank you for your great review. It’s wonderful to hear that you received such strong customer care and that the team added that personal touch to make sure you felt truly looked after throughout your visit. That’s exactly the experience we want every customer to have.

We really appreciate your feedback.

Kind regards,
Dean