Ryan Oliver dealt with us when we recently purchased VW Golf, from Nottingham South Vertu dealership. He was very helpful in helping us choose the right car for us. He was very professional, courteo... もっと見る
企業が回答しました
所在地
所在地を変更180 Loughborough Road, West Bridgford, NG2 7JB Nottingham, Nottinghamshire, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Really good experience buying a used VW T Cross from VERTU Nottingham South. Extremely good price on the new car and they took my old car in part exchange. Excellent sales person,Matt Recchia w... もっと見る
企業が回答しました
Everything about my experience with Vertu was outstanding. Ryan Oliver was exemplary in every way, he definitely went the extra mile. The car is exactly as I wanted. The environment is excellent.... もっと見る
企業が回答しました
We had a great process in purchasing our car. From the moment Laurence, our sales representative greeted us to the day we collected. He listened, took on board and advised our wishes to find exactl... もっと見る
企業が回答しました
企業情報
Vertu Motors - Volkswagen Nottingham South について
当該企業による記述
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
連絡先
180 Loughborough Road, West Bridgford, NG2 7JB, Nottingham, Nottinghamshire, 英国
- 0344 659 5908
4.7
優良
192件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Go above and beyond to be helpful
Go above and beyond to be helpful
Ryan in particular was excellent and professional and made the process a pleasure
2026年5月11日
自発的なレビュー
Vertu Motors - Volkswagen Nottingham South からの回答
Good afternoon Keith,
Thank you for your review. It’s great to hear the team went above and beyond to help, and that Ryan’s professional approach made the whole process a pleasure.
Kind regards,
Dean
Went in Monday morning to buy a new car…
Went in Monday morning to buy a new car collected it Thursday afternoon sales assistant EH brilliantly helpful couldn't be happier
2026年4月27日
自発的なレビュー
Vertu Motors - Volkswagen Nottingham South からの回答
Hi Robin
Thank you for your lovely feedback. We're delighted to hear that you were able to visit on Monday morning and collect your new car by Thursday afternoon — that’s great to hear. It’s wonderful to know that your sales assistant was brilliantly helpful throughout and that you couldn’t be happier with the experience.
Enjoy your new car!
Kind regards
Dawn
Excellent customer service
Excellent customer service, informative, friendly and helpful. Showroom was a pleasant environment.
2026年4月30日
自発的なレビュー
Vertu Motors - Volkswagen Nottingham South からの回答
Good afternoon John,
Thank you for your feedback. I’m really pleased to hear you found the customer service informative, friendly and helpful, and that the showroom provided a pleasant environment during your visit.
We appreciate you taking the time to share your experience with Volkswagen Nottingham South.
Kind regards,
Dean
Buying a used car from Vertu…
Krupa steered us through the whole process of buying and setting up our VW in a friendly and supportive way without a hint of being patronising. She was knowledgeable and efficient and kept in touch with us so we always knew what was happening.
2026年4月29日
自発的なレビュー
Vertu Motors - Volkswagen Nottingham South からの回答
Good morning Linda,
Thank you for your review. It’s great to hear that Krupa guided you through the process in such a friendly and supportive way, keeping everything clear and pressure‑free. Her knowledge, efficiency, and regular updates clearly made a real difference, and your feedback will be very much appreciated by her and the team.
Kind regards,
Dean
The dealership in Vertu, West Bridgford
The dealership in Vertu, West Bridgford have provided us with several cars over recent years.
The sales team are always helpful, and note Steve Morgan for his professional assistance in a recent purchase.
2026年4月16日
自発的なレビュー
Vertu Motors - Volkswagen Nottingham South からの回答
Good morning,
Thank you for taking the time to share your feedback. I’m really pleased to hear that you’ve trusted the Vertu West Bridgford team with several car purchases over the years, and that the sales team continue to be helpful. It’s great to know Steve provided professional support during your recent purchase too. We really appreciate your continued loyalty.
Kind regards,
Dean
My experience with Vertu Nottingham…
My experience with Vertu Nottingham South was very positive. They offered me a great deal and made the process very quick and efficient.
My Sales Advisor Megan was extremely helpful and always on hand when I had any questions.
I would happily purchase a car from Vertu again in the future.
2026年4月25日
自発的なレビュー
Vertu Motors - Volkswagen Nottingham South からの回答
Good afternoon Jordan,
Thank you for taking the time to share your experience. It’s great to hear you were happy with the deal and that everything was handled quickly and efficiently. I’m especially pleased Megan was so helpful and able to support you whenever you had questions. We really appreciate your recommendation and would be delighted to welcome you back again in the future.
Kind regards,
Dean
Happy customer
We went down to look at our options of a new car and we were met by Ryan
He was brilliant from stary to finish nothing was to much trouble.
Ryan took us through a few different options and we chose our new car. On the day of pick up everything was explained he took us through the controls of the car and set it up for us.
He went above and beyond to make sure we were comfortable with our purchase.
Paul checked in on us before we left.
Thank you Ryan
2026年4月23日
自発的なレビュー
Vertu Motors - Volkswagen Nottingham South からの回答
Thank you for your kind feedback. We’re delighted to hear that Ryan was brilliant from start to finish and took the time to explore the right options with you before helping you choose your new car. It’s great to know that everything was clearly explained on collection and that he went above and beyond to ensure you felt comfortable with your purchase. We’re also pleased that Paul took the time to check in with you before you left. Your comments are very much appreciated and will be shared with the team.
Kind regards,
Matthew
Second time coming at vertu VW South
Second time coming at vertu VW South. Matt was the person who helped to get the best VW model that we wanted. We did not make his life easier but he was super patient and he was super polite and very understanding of our needs when trying to find a replacement for the old one. Staff overall is friendly and they take care of you that’s why I came back, even though I do live a bit further now. Thanks VW!
2026年4月24日
自発的なレビュー
Vertu Motors - Volkswagen Nottingham South からの回答
Thank you for taking the time to share your experience. We’re delighted to hear that this was your second visit to Vertu VW South and that Matt supported you so patiently and professionally in finding the right Volkswagen for your needs. It’s great to know you felt listened to, well cared for, and that the friendly service is what brought you back — even from further afield. Your kind comments will be shared with Matt and the team, and we truly appreciate your loyalty.
Kind regards,
Matthew
Genuinely helpful service
We had a very positive experience with Vertu Nottingham South and received a great service from Krupa who took time to understand our priorities and help us navigate the new world of electric cars. Many thanks. Happy customers.
2026年4月21日
自発的なレビュー
Vertu Motors - Volkswagen Nottingham South からの回答
Dear Juliet,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had such a positive experience at Vertu Volkswagen Nottingham South.
Your kind comments about Krupa are very much appreciated. It’s great to know that she took the time to understand your priorities and helped guide you confidently through the world of electric cars. Providing clear, supportive and customer‑focused service is very important to us.
Thank you again for choosing us, and we’re so pleased to hear you’re happy customers.
Kind regards,
Liza
Dealing with Laurence was an absolute…
Dealing with Laurence was an absolute dream , no pressure selling , everything was sorted to my satisfaction. When collecting car , even though it was nearly 2 years old it was presented to me like a brand new car .
Thank you
2026年4月22日
自発的なレビュー
Vertu Motors - Volkswagen Nottingham South からの回答
Dear Nigel,
Thank you for taking the time to share your feedback. We’re delighted to hear that dealing with Laurence was such a positive and enjoyable experience for you.
It’s great to know that his no‑pressure approach and attention to detail ensured everything was handled to your satisfaction. We’re also pleased that the presentation of your car on collection exceeded expectations — delivering that “new car” feeling is something we always strive for.
Thank you again for choosing Volkswagen Nottingham South, and we hope you enjoy many happy miles ahead.
Kind regards,
Liza
Great customer service
Krupa was extremely professional and really helped me get the right car. I was really impressed with the service and will absolutely come back here again for my next car. Thank you!
2026年4月6日
自発的なレビュー
Vertu Motors - Volkswagen Nottingham South からの回答
Dear James,
Thank you for taking the time to share your feedback. We’re delighted to hear that Krupa provided such a professional service and helped you find the right car to suit your needs.
It’s great to know that you were so impressed with the experience and that you’d happily return to us for your next car. Your kind comments will be shared with Krupa and the team at Volkswagen Nottingham South.
Thank you again for choosing us — we look forward to welcoming you back in the future.
Kind regards,
Liza
An excellent handover experience with…
An excellent handover experience with staff who are truly passionate about their brand and providing customers with whatever they need.
2026年4月20日
自発的なレビュー
Vertu Motors - Volkswagen Nottingham South からの回答
Dear Tom,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had an excellent handover experience and that our team’s passion for the Volkswagen brand came through.
Providing a thorough, supportive handover and ensuring customers have everything they need is very important to us, so your comments are greatly appreciated. Thank you again for choosing Volkswagen Nottingham South.
Kind regards,
Liza
Purchased Several Cars - Service Standards
I have purchased numerous used and new VW’s from this dealership since 2008 and I’m sorry to report my last service was a nightmare from start to finish. I booked in weeks before and was lied to and kept waiting for over an hour and forty five minutes extra over the time I was told at the desk they were bringing it round. Be assured it was a simple service (nothing wrong at all!) I’m pondering driving all the way to Leicester for my service this year as the level of empathy/concern from the staff who knew I was waiting was dreadful (they don’t care one bit). I was polite and friendly at all times - will I buy another car from here (not unless they sort out the service centre I’d get better service at ATS)
2025年11月12日
自発的なレビュー
Vertu Motors - Volkswagen Nottingham South からの回答
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1C2004 Kind regards, Liza.
Give Josh a bonus!
My mum and I popped into this branch, VW Nottingham South on our way home after looking around various other used car dealers in the area for an Audi A1. We were greeted by Josh Barnes, the used car salesman, who had excellent knowledge and expertise, especially on the basis that we showed up with no prior warning. He took the time to understand what I was looking for and explained everything inside the car to me. I booked in a test drive and he even offered to let me test drive a VW Polo to make sure I was happy with my decision. He answered all our questions and put together a great offer on the car which led to us making the purchase. Josh made us feel comfortable and was very friendly right from the beginning - always making sure we had lots of hot chocolate too! He is a credit to the store - ask for Josh if you're looking for used cars, you won't be disappointed!
2026年4月16日
自発的なレビュー
Vertu Motors - Volkswagen Nottingham South からの回答
Thank you very much for taking the time to leave such a wonderful and detailed review. We’re delighted to hear that you and your mum felt so welcome when visiting our VW Nottingham South branch, and that Josh made such a positive impression from the very start. It’s great to know that his knowledge, friendly approach, and willingness to take the time to understand your needs — even offering alternative test drive options — helped you feel confident in your decision. Your kind comments about the relaxed, welcoming atmosphere (and the hot chocolate!) really mean a lot. Josh is certainly a credit to the dealership, and I’ll be sure to pass your lovely feedback on to him and the team. Thank you for choosing us, and we hope you enjoy every mile in your new car.
Kind regards,
Keith
Great service buying a second hand car
My daughter and I had been looking for her first car. We had been to several other local dealers and even though we had booked an appointment the salesmen we met knew little about the cars we test drove. I think I told them more about the car than they knew. We came to this branch VW SOUTH NOTTS on the way home just on a whim and took a look at a car we had seen advertised. We were met by Josh Barnes the used car salesman. To say we had called in on a whim we were impressed as he appeared to know quite a lot about the vehicle we were interested in. A subsequent test drive was organised and we went on to purchase the vehicle. I think the way Josh dealt with our enquiry went a long way to help us to decide to purchase the vehicle. He had lots of knowledge of the make of vehicle even though it wasn’t a VW. So enough said thank you for your excellent service Josh. (And hot chocolate!)
2026年4月16日
自発的なレビュー
Vertu Motors - Volkswagen Nottingham South からの回答
Hi there,
Thank you for such a brilliant and detailed review. It’s great to hear that you and your daughter had such a positive experience with us!
Josh will be thrilled with your feedback. His knowledge, the way he handled your enquiry, and the confidence he gave you clearly made a real difference. It’s fantastic that his approach helped you feel comfortable enough to go ahead with the purchase.
And the hot chocolate definitely deserves an honourable mention.
Really appreciate you sharing your experience.
Kind regards,
Kerry
An excellent experience
Evie was extremely friendly and efficient throughout. She made the experience of buying an electric car for the first time, enjoyable with her enthusiasm and knowledge. Evie took a lot of trouble to explain the features of the car.
2026年4月15日
自発的なレビュー
Vertu Motors - Volkswagen Nottingham South からの回答
Hi there,
Thank you for the lovely review. It’s great to hear how friendly and efficient Evie was throughout your visit.
Her enthusiasm and knowledge clearly made buying your first electric car an enjoyable experience, and it’s wonderful to hear how much care she took in explaining all the features. She’ll be delighted with your feedback.
Kind regards,
Kerry
Wonderful service
Wonderful service.
One particular member (Evie Hendry) was absolutely brilliant. Helpful and attentive.
From ordering to receiving the car, I felt well taken care of and valuable customer.
I strongly recommend this company.
2026年4月12日
自発的なレビュー
Vertu Motors - Volkswagen Nottingham South からの回答
Hi there,
Thank you for your wonderful feedback. We're delighted to hear that you received such excellent service throughout. A special thank you for mentioning Evie Hendry — it’s fantastic to know she was so helpful, attentive, and made you feel well looked after from ordering to receiving your car. Feeling valued as a customer is exactly what we strive for.
We truly appreciate your strong recommendation.
Kind regards
Dawn
Very poor service
I rang to ask for help about updating the SATNAV maps database in my car. I was told there would be a charge of £135 for this. When I asked if I could supply the part (because I can get it for £60), I was told the dealership would not take responsibility if the update did not work and would also charge £168 for a diagnostic check to make sure this was the correct course of action. I am still waiting for a call back from the Parts Dept, after two weeks. Nobody answers the phone. Also, waiting for a call back from the Service Dept. I asked if I could lodge a complaint; I was put through to another number. Nobody answered.
2026年3月24日
自発的なレビュー
Vertu Motors - Volkswagen Nottingham South からの回答
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1C0904 Kind regards, Keith
Vertu Nottingham South were fantastic
Vertu Nottingham South were fantastic, really helpful and knowledgeable. Ryan went above and beyond and made the whole process really easy!
2026年3月23日
自発的なレビュー
Vertu Motors - Volkswagen Nottingham South からの回答
Thank you for taking the time to share your feedback. We’re delighted to hear that Vertu Nottingham South provided such a fantastic experience. It’s great to know the team were helpful and knowledgeable throughout, and that Ryan went above and beyond to make the whole process so easy for you.
We truly appreciate your kind words and your custom.
Kind regards,
Keith
Fantastic experience buying my T-Roc with Laurence.
I recently bought my new T-Roc from Vertu Volkswagen Nottingham South and had a brilliant experience thanks to Laurence. From the moment I arrived, he was friendly, professional, and really easy to talk to. He took the time to explain everything clearly, answered all my questions patiently, and never made me feel pressured at any stage.
Laurence kept me updated throughout the whole process and made sure everything went smoothly from start to finish. He made what can sometimes be a stressful experience feel straightforward and enjoyable.
I’m absolutely delighted with my new T-Roc and really appreciate the excellent customer service. I’d highly recommend speaking with Laurence if you’re thinking about buying a car from Vertu VW. Thanks again for all your help.
2026年3月21日
自発的なレビュー
Vertu Motors - Volkswagen Nottingham South からの回答
Hi Natasha,
Thank you so much for your brilliant 5‑star review! We’re absolutely delighted to hear that you had such a fantastic experience at Volkswagen Nottingham South. It’s wonderful to know that Laurence made the whole process friendly, professional and stress‑free from start to finish.
Your kind words about his clear explanations, patient approach and consistent communication really do mean a lot. Laurence will be thrilled to hear how much you appreciated his support — he always strives to make customers feel comfortable, informed and confident, and it’s lovely to see that reflected so warmly in your feedback.
We’re also so pleased that you’re delighted with your new T‑Roc! Thank you for recommending Laurence and the dealership — it’s truly appreciated.
If you ever need anything in the future, we’re always here to help. Enjoy every moment in your new car!
Kind regards,
Liza.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。